OnlineShoes’s earns a 1.8-star rating from 5 reviews, showing that the majority of footwear shoppers are dissatisfied with their purchases.
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Mobile phone charges
I recently placed an order with online shoes. I had a question and called customer service at [protected]. There was a long wait time, 90 in the que, by recording, they advised me to leave a number so they could call me back. I left my cell phone number and three hours later they called me back and answered by question. However, recently i noticed on my cell phone statement a charge of $40.00 for a call to canada at [protected], for 61 minutes which i never placed. In speaking with a number of representatives of my cell phone carrier, apparently this company re-routes number and then charges the customers for a call which is an 800 #. To find out if this was true, i called the [protected] number and left my land line number for them to return the call. On both occasions, once i picked up the phone, they hung up. There is no way they can charge a land line number for a call. This is very dishonest and i will no longer be a customer and will let others know of this unethical practice. I would like reimbursement for the phone calls, and can provide additional information if necessary i.E. Phone statements etc. Thank you!
Was able to contact the company and resolving the problem described. No further action necessary.
I'm so disappointed!
I've purchased a pair of lovely shoes from OnlineShoes and it took them over three weeks to deliver those. Shoes I received looked great, but they were too small. I contacted their customer care and they gave me two options. Their representative said that I could either exchange for free or send the shoes back to get a refund, but will be charged $8. I picked the exchange. Then I found out they still charged $8 from me, even though I took the free exchange option! When I called them they put me on hold for about 30 minutes! Never again!
Spam emails!
I've ordered some shoes from OnlineShoes and received my order in reasonable time. Shoes were great. But then they have started sending me spam emails! Every day I receive tons of spam. I contacted customer service and asked them to stop sending me messages and they promised to fix the problem. But till now nothing was done! I'm so tired of this! I really need help!
Is OnlineShoes Legit?
OnlineShoes earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for OnlineShoes. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Onlineshoes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Onlineshoes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Onlineshoes.com you are considering visiting, which is associated with OnlineShoes, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with OnlineShoes is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
OnlineShoes as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
OnlineShoes website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Onlineshoes.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to OnlineShoes. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Horrible customer service
I bought shoes from OnlineShoes store and it took over a month to receive them. They were way too small so I contacted customer care in order to return them back. There are two options on their website for such cases. First you can exchange for free and the second you can send back and be charged $7.99. So I opted for the exchange, sent the shoes back, but was charged! Tried calling them but was put on hold for over 30 minutes! I sent them a message and asked why was I charged if it is said on their site that exchanges are free! No response. Won't order from them again!
Rude agent and my order hasn't been delivered
I ordered shoes and handbag from www.onlineshoes.com. My order didn’t arrive on the estimated day and I decided to reach the customer services. I called them and asked about my order, but the agent was so rude and she refused to provide any info. I told her the tracking number, but she started to yell at me and told that I bothered her and hung up on me.Please leave comments if you have the same situation as mine.
Read full review of OnlineShoes and 1 commentOnlineShoes Reviews 0
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Overview of OnlineShoes complaint handling
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OnlineShoes Contacts
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OnlineShoes phone numbers+1 (778) 372-3387+1 (778) 372-3387Click up if you have successfully reached OnlineShoes by calling +1 (778) 372-3387 phone number 0 0 users reported that they have successfully reached OnlineShoes by calling +1 (778) 372-3387 phone number Click down if you have unsuccessfully reached OnlineShoes by calling +1 (778) 372-3387 phone number 0 0 users reported that they have UNsuccessfully reached OnlineShoes by calling +1 (778) 372-3387 phone number+1 (206) 812-7800+1 (206) 812-7800Click up if you have successfully reached OnlineShoes by calling +1 (206) 812-7800 phone number 0 0 users reported that they have successfully reached OnlineShoes by calling +1 (206) 812-7800 phone number Click down if you have unsuccessfully reached OnlineShoes by calling +1 (206) 812-7800 phone number 0 0 users reported that they have UNsuccessfully reached OnlineShoes by calling +1 (206) 812-7800 phone number+1 (800) 786-3141+1 (800) 786-3141Click up if you have successfully reached OnlineShoes by calling +1 (800) 786-3141 phone number 0 0 users reported that they have successfully reached OnlineShoes by calling +1 (800) 786-3141 phone number Click down if you have unsuccessfully reached OnlineShoes by calling +1 (800) 786-3141 phone number 0 0 users reported that they have UNsuccessfully reached OnlineShoes by calling +1 (800) 786-3141 phone number+1 (206) 524-7722+1 (206) 524-7722Click up if you have successfully reached OnlineShoes by calling +1 (206) 524-7722 phone number 0 0 users reported that they have successfully reached OnlineShoes by calling +1 (206) 524-7722 phone number Click down if you have unsuccessfully reached OnlineShoes by calling +1 (206) 524-7722 phone number 0 0 users reported that they have UNsuccessfully reached OnlineShoes by calling +1 (206) 524-7722 phone number
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OnlineShoes emailshelp@onlineshoes.com79%Confidence score: 79%support
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OnlineShoes address1730 Minor Ave Ste 700, Seattle, Washington, 98101, United States
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OnlineShoes social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024 - View all OnlineShoes contacts
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