DHGate.com
Reviews and Complaints

i bought a guitar from guitar legends ac dc [protected] they never post it 6 months gone past have never answered my messages until i asked for my money back they messaged me said they would post it if i agreed and shut case so i agreed now they still ignore my messages and i have lost £300 what a scam will never buy from DHgate again was a shame because i was willing to buy many more guitars but i have lost my money on my first purchase with Dhgate not good for Chinese trade to uk really bad customer service not answering my messages

I placed order #[protected] with Juwanstore on 4/7 for a pair of sandles in the amount of $79.05. I received a tracking number and after several weeks of no movement and limited information from the shipper I opened a dispute 5/20 indicating incorrect tracking and requested they be reshipped. The seller agreed. I requested a tracking number and he provided the same tracking number. I gave it a few days to see if by chance it would move yet nothing. Over the next 20 days we communicated and he gave multiple reasons why there was no record of my package- logistics slow, post office closed, etc. I called the china post customer service and they advised the number I have is not a valid tracker.

I attempted to submit an escalation however DHGATE has a loop in their system where it gives an error on valid email and phone numbers on the form and therefore you can not submit. Customer service will not help either.

Order late april [protected] and it arrive in June and was wet, mildewed, snap didn’t work, swollen, stunk, not useable or repairable, they refused to refund me or send new item. They stopped chatting.

Hi,

My order still has not arrived and it has been almost a month. I was told that my items would arrive within two weeks, but this is way past that time. I am not even able to track my items shipping so I cannot tell when it will arrive. I planned to be home to sign for this item, but now I can no longer take time to be home when it is "scheduled" to arrive. This is very upsetting as I spent a lot of money on this item.

I ordered a car trunk liner to protect my car from the dog October 19 2021. This cost $46.81NZ.

I have never received anything ☹️!

Upon arrival, the latch on the bag is broken. A piece of the latch is missing and will not stay closed.

The absolute worst !

The absolute worst ! No power over any of the seller.

I ordered an item and the next day chatted the reseller to see if I could change the colour. He told me if he did the shipping would take an extra two weeks. For the exact same item! it was not being shipped or process at this time and a month later is still not. So I told him there is no reason for an item to take two more weeks to arrive just because its a different colour when all the items are describe as arriving at the same time no matter the color.

My refund request was denied and I contacted customer service who told me that because the seller refused they could do nothing until the seller process the refund or to wait for the shipping deadline, that is 3 month after my order was placed. I have reached out to the seller multiple times and I believe he is now mocking me because he keeps replying ; reason for refund :the buyer doesn't' want it to all my messages. The seller is Dhtrendyshoes66

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I placed an Order for Two items from dhgate and although I payed only ONCE I was charged twice. I even have Proof from My Bankstatement. I have not been able to get any information from dhgate and their customer service is completely non existent. I would like full Refund as Quickly as Possible or I would never shop at DhGate again and will be forced to take Legal Action.

I ordered 8cm high heels, and received 12cm, plus shoes size is way off, fits big on me, seller is dodging my request.

I have explained many times but he keeps sending nonsense messages of being honest but he doesn't want to be honest with customer. I also sent him pictures. All i need is a pair of shoes that i can wear, im not asking for much, either i get the right ones or get my money back and I'll send the ones i got.

Seller: angel888999

odered golf shoes. paid with my USA visa card. Delivery address 7701 Starkey rd. Seminole Forida Apt 210 Zip Code 33777. Received confirmation that order was sent to Canada . Unable to communicate with anyone at dhgate. Want full refgund or my shoes by end of this month.

In mid 2020, I purchased four items to the value of AU$43. This was done online through www.dhgate.com. I waited for a number of months and I never received the items. Nor was I offered a refund. During the following months, I became very unwell and consequently was in hospital in November (I have the paperwork as proof). This didn't allow me to follow up on the status of my order with DHgate. Earlier to mid this year, when I was feeling better, I contacted the DHgate Customer Support service. Their responses were very slow and they would often take longer than a week to reply. Sometimes they just wouldn't reply at all. Their service in general was quite unhelpful and poor. Ultimately, they informed me that, as the seller is no longer registered with DHgate, they cannot pursue them for a refund. They contacted the seller and he/she did not respond to them. Hence, DHgate was not able to offer a resolution and the case was closed. This finally was concluded last week, after the constant messages on my part were ongoing for several months. Quite unfairly until this day, I never received the delivery of the items nor did I receive a refund. I believe also, that DHgate never made an effort to try to provide a refund to me.

Order number [protected] says delivered but never received. I've been waiting almost 2 months for my package. DHgate representative claimed they opened dispute for me but they never did! I gave the representative my claim number for it not being delivered and the representative claimed it has to be a letter, my post office doesn't write letters! They gave me the number that's it! The DHgate representative continues to say it won't work. Also another part of my order which is order [protected], it's been in transit over a month and DHgate says 1 month guarantee for shipping but they won't give me my money back. I will never use DHgate again, I want my refund.

Im trying to remove my credit card to stop keeping it from making me purchase stuff with the same card but sadly there's no option, dhgate have removed the "remove" button for literally no reason it's either they bring the button back or at-least make a way to remove the card from checkout after purchase, because first of all when you purchase something off of their site it doesn't allow you to choose to save your card or not.

I had ordered two pairs of shoes on july 11 of this year and i still havent gotten my shoes and you guys released payment to the seller when I havent even received anything. All im asking is for my shoes and for that seller to get some sort of warning.Its unacceptable to be waiting for 4 almost 5 months for two pairs of fakes

I ordered top quality running shoes kayne west (yesterday) (order: [protected])
on August 09, 2021 for a total of $86.18 usd.
Package: LY854763484CN
I have not received my order!
I have already paid!
Please give me some information. I need to know why I have waited four months. If you cannot provide my order I would like to be refunded and have my money back. This is the first time that I order online and not receive my goods. It should have arrived a long time ago!
Urgent!
Kristian

- 8/3/21: Ordered guitar. Order NO:[protected]. $279.05
- 9/25/21: Received incorrect item by mail (Bass Guitar).
- 9/26/21: Seller contacted me and said they made a mistake and shipped me the wrong item and I was to ship the Bass to another person and that person would ship me my guitar.
-9/27/21: I shipped the Bass to Tom Harrison. Cost: $76.90.
- 9/30/21: Per UPS Tracking Bass was delivered.
Since then DH Gate will not provide a refund for the guitar or the freight and is talking in circles playing word games to deflect me. I never received my guitar either.

DHgate does not protect their buyers. I purchase a purse from Boutique_bags on 7/7/21 for $76.86. Upon receipt I notified the seller that the wrong item had been shipped. They offered $5 compensation. I declined and requested a full refund which the seller accepted. They ask that i send the bag back. I agreed to send back as long as they refunded the shipping cost, to which they again agreed. The bag has been stuck in customer in Guangzhou now for 3 weeks. I have still not be refunded for the $76.86. I am happy to wait for the $40.00 shipping cost until the bag is received by the seller, but I am not willing to continue to wait for the original product refund. I contact DHgate customer service yesterday and they said they can't help me as it's been more than 7 days. This is not acceptable from DHgate or the Seller side. I deserve my product refund now! DHgate you need to stand behind your customers when

I placed order 3 months ago and still have no activity . I requested a refund I'm getting no response from the seller . Dh customer is a robot and keeps crashing. And when I finally get a agent I m told unable to locate my order but want give me a refund! I want to file a federal complaint and get this site taken down. All they do is rob you!

I ordered a guitar Xuebin Bian who assured me many times he was building it.
When it arrived on August 26 right away I knew it was made in your factory and not as he claimed. Are you aware he is doing this fraud? Do you care?
He needs to refund my money and to be stopped from doing this in the future.

Thank you
Ross Abbott
42 Joanith Dr
Toronto Ontario Canada
email address is [protected]@msn.com

so I ordered some Nike dunks June 1st, 2021 on DHgate. The estimated delivery date is August 31st. the package hasn't left China yet at all, ( I don't think ) and keeps going in and out of transit. ( keep in mind my package has been in transit for over 50 days.) Do I expect my order on the estimated delivery date or later? I hope to have them before September 7th.