Menu
For Business Write a review File a complaint
Bulk Buys Customer Service Phone, Email, Contacts

Bulk Buys
Reviews and Complaints

www.bulkbuys.com.au

Learn how the rating is calculated

2.0 10 Reviews 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bulk Buys Reviews 20

ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Bulk Buys Efficient Bulk Shopping Made Easy with Bulk Buys

Bulk Buys is a great website for buying things in bulk. I'm not sure if I'll come back to this exact site, but I couldn't find a way to complain about it. It makes me happy to know that I can be the biggest fan of the day and get all the things I need in one place. If you need help, they're always there to assist you. At this point, I'm not sure if I have a lot going on, but if you have a minute to talk, I'd be happy to chat.

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Bulk Buys Disappointing Service from Bulk Buys: Order Delayed and No Response to Emails

I ordered some stuff from Bulk Buys (bulkbuys.com.au) and got an email saying that my order was booked and ready to go. That was like three weeks ago and I ain't heard nothing since. I tried emailing them a few times to see what's up but they ain't got back to me yet. I don't know what's going on and it's starting to get on my nerves. Like, I just want my stuff, you know? It's not that hard. I don't know if I'd order from them again if this is how they do things.

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Bulk Buys Great Discounts and Quality Products: My Experience with Bulk Buys Online Shopping

Bulk Buys is a really great website for shopping online! When you compare it to other stores on the internet, you can see that they have really good discounts on their products. The shipping rate is fair, and my package arrived right on time. The prices were really good, and the website was easy to use. The product I bought was exactly like they said it would be, and it was packed really well. The quality of the product was really good too. I would definitely buy from them again!

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Bulk Buys Exceptional Customer Service from Bulk Buys - Saved My Party!

I gotta say, I was a bit worried when I ordered 240 solo cups from Bulk Buys for my upcoming shindig. I mean, I needed those cups, you know? But then, it looked like they might not even make it in time for the party! I was freaking out, man.

So, I decided to reach out to Customer Care and see if they could help me out. And let me tell you, I was blown away by the service I received from Lucy. She was a real champ, going above and beyond to make sure my cups arrived in time for the big day. I mean, she even organised a special delivery just for me! How cool is that?

I gotta give a big shoutout to Lucy and the team at Bulk Buys for really coming through for me. Thanks a million, guys! You really saved my bacon.

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Bulk Buys Bulk Buys' Delivery Promises Fall Short During Pandemic

I gotta say, I ain't too happy with Bulk Buys. I mean, I get it, times are tough with this whole pandemic thing going on, but if they say they got stock and can deliver in 2 days, then they better deliver in 2 days, ya know what I mean? I placed my order on March 2nd, and it's now March 16th and I still ain't got my stuff. I been calling them every other day, and now they're telling me the courier company's had my order since March 12th. And get this, I'm only an hour away from their factory!

I mean, come on, Bulk Buys, what's the deal? I was counting on this stuff to come through, and now I'm left high and dry. It's just not right. I ain't saying I won't shop with them again, but they gotta step up their game if they want to keep my business.

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Bulk Buys Exceptional Customer Service from Lucy at Bulk Buys - A Real Gem!

I rang up Bulk Buys for some help and I gotta say, the lady who answered the phone, LUCY, was an absolute legend. She was so patient with me and helped me out with my order every step of the way. I reckon she's the perfect person for that job, she's a real GEM. The instructions were pretty clear too, even for someone like me who's a bit of a dinosaur when it comes to modern technology. Thanks for making it so easy for me, Bulk Buys. Kind regards, Paula Faucheur.

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Bulk Buys Disappointing Experience: Delayed Order and Poor Customer Service

I put in my order on the 20th of February 2020 and it's been a long time since then. I still haven't gotten my order and it's been a real pain. I've been emailing back and forth with Lucy and she's been promising to send my order for over a month now. It's really frustrating because I need my order and I don't know what's taking so long. I don't think I'll be ordering from this business again and I definitely won't be recommending it to anyone. They need to hurry up and send my order or give me my money back for order #4357.

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Bulk Buys Review: Bulk Buys Hand Sanitiser - Great Selection and Fast Delivery!

I placed an order with Bulk Buys about 10 days ago. I was in need of some hand sanitiser for a child in my extended family who has cystic fibrosis and an intractable Pseudomonas lung infection. I was really worried that her family might not have enough sanitiser to keep her safe, especially with all the panic buying going on lately. I had no idea that supplies would run out so quickly!

I was really impressed with the selection of hand sanitiser available on Bulk Buys. They had a variety of sizes and brands to choose from, which made it easy to find the perfect one for my needs. I ended up ordering a few different bottles, just to be safe.

The ordering process was pretty straightforward, although I did have a bit of trouble with the website at first. It was a little slow to load, and I had to refresh the page a few times before I could get everything to work properly. But once I got the hang of it, it was smooth sailing.

I was a little worried about how long it would take for my order to arrive, given the current situation with COVID-19. But I was pleasantly surprised when it showed up on my doorstep just a few days later! The packaging was a little beat up, but everything inside was in good condition.

Overall, I'm really happy with my experience with Bulk Buys. They had exactly what I needed, the ordering process was easy enough, and my order arrived quickly. I would definitely recommend them to anyone in need of bulk supplies!

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Bulk Buys Excellent Customer Service and Reasonable Prices: My Experience with Bulk Buys

Bulk Buys is a great website to buy bulk items from. I recently had to purchase 400 liquid hand soaps for my stores and I was having a hard time finding a supplier who could provide me with that much quantity. Luckily, I stumbled upon Bulk Buys and decided to give them a try.

I was pleasantly surprised by the customer service I received from Lucy and Eda. They were both very helpful and patient with me, even though I had a lot of questions and concerns. I could tell that they were very busy, but they still took the time to listen to me and help me find what I needed.

I work in customer service myself, so I know how difficult it can be to deal with customers, especially during these trying times. I really appreciate the effort that Lucy and Eda put into helping me, and I think that their dedication to their customers is what sets Bulk Buys apart from other suppliers.

Overall, I am very satisfied with my experience with Bulk Buys. The website is easy to navigate and the prices are very reasonable. I would definitely recommend this website to anyone who needs to buy bulk items. 5/5 for customer service!

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Bulk Buys Disappointing Experience with Bulk Buys: Missing Items and No Refund

I placed an order with Bulk Buys on December 9th, 2021. I was excited to receive my items, but unfortunately, only a partial order arrived on December 14th, 2021. The courier informed me that the other boxes were on their way, but due to the busy holiday season, it might take some time. I understood and patiently waited for my order to arrive.

However, as time passed, I became concerned about the missing items. In February 2022, I reached out to Bulk Buys to inquire about the status of my order. I was told that they would investigate the matter and get back to me. I continued to reach out every month, but unfortunately, I received no updates. Customer service informed me that they would ask the courier and inventory, but they couldn't authorize anything.

Fast forward to May 16th, 2022, and I still haven't received my missing items. It's been six months since I placed my order, and I've made four attempts to find my items. However, I was refused a credit or refund because I submitted a claim after seven days of non-delivery. I even showed screenshots of the items still saying the shipment was pending, but it didn't make a difference.

I'm disappointed that Bulk Buys blamed the courier and me for the missing items and kept my money without providing the product, credit, or refund. It's frustrating to wait for so long and not receive what I paid for. I won't be purchasing from this company again.

Read full review of Bulk Buys
Hide full review

Bulk Buys Complaints 10

ComplaintsBoard
A
1:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bulk Buys Disappointing Customer Service Experience with Bulk Buys

I gotta say, my experience with Bulk Buys was pretty rough. I mean, I tried calling them up and no one picked up the phone. And when I sent them an email, it took them days to get back to me. Like, what's up with that?

But the real kicker was when I tried to place an order. It took a whole five days just to get everything sorted out. And even then, I was given some bad info that just made things even more confusing. And when I asked for help, I got nothing. Nada. Zilch.

Honestly, I don't think I'll be using Bulk Buys again. It's just too much of a hassle. I mean, I get that they're busy and all, but come on. A little customer service goes a long way, you know?

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
S
12:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bulk Buys Terrible Experience: No Response from Customer Service & Long Wait for Order

This website is not good at all. I've been waiting for my order for a long time and I tried to contact their customer service through email and online chat, but nobody even bothered to reply to me. It's really frustrating because I still haven't received my order. I don't think I'll be ordering from this website again.

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
L
12:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bulk Buys Disappointing Experience with Bulk Buys: Delayed Delivery and Poor Customer Service

I gotta say, I'm pretty disappointed with Bulk Buys. I forked over my hard-earned cash for some items and it's been almost a month and still no sign of my delivery. I've tried tracking it, but it's like it's vanished into thin air. And don't even get me started on trying to get in touch with someone - no one's answering the phones or emails. It's like they've gone MIA. I'm at my wit's end and honestly, I just want my money back at this point. I don't even care about the delivery anymore. It's a real shame because I was excited to try out their products, but this experience has left a bad taste in my mouth.

Read full review of Bulk Buys
Hide full review

Is Bulk Buys Legit?

Bulk Buys earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Bulk Buys to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Bulk Buys is known for their high standards and safety. If you're thinking about dealing with Bulk Buys, it's wise to check how they handle complaints.

Bulk Buys has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Bulkbuys.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bulkbuys.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Bulk Buys have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Bulkbuys.com.au appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Bulk Buys has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Bulkbuys.com.au has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The bulkbuys.com.au may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Bulk Buys Disappointing Order Experience with Bulk Buys: Missing Items and Poor Communication

So, I ordered some toilet towels from Bulk Buys and I gotta say, I'm pretty disappointed with how things turned out. I ordered two cartons of 48 packs, but when my order arrived, I only got one carton and 20 hand towels. What gives, Bulk Buys? I mean, come on, if you're gonna mess up my order, at least have the decency to let me know beforehand. Now I gotta wait around for customer service to get back to me and sort this mess out. Not cool, guys. Not cool.

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Bulk Buys Mixed Experience with Bulk Buys: Affordable Prices but Disappointing Packaging and Slow Customer Service

I recently ordered from Bulk Buys and was a bit disappointed with the packaging of my 5 litre bottle and pump. It came in an open zip lock bag and the pump was missing half of it. This made it difficult for me to use the product as intended and I had to go out of my way to find a pump that would fit it properly.

Additionally, I tried to reach out to their online messaging service for assistance but did not receive a response for 8 hours. This was frustrating as I needed help with my order and was hoping for a quick resolution.

Despite these issues, I will say that the prices on Bulk Buys are quite affordable and they have a wide range of products to choose from. However, I would caution future customers to be aware of the packaging and to double check that all parts are included before using the product.

Overall, I had a mixed experience with Bulk Buys and would recommend them with some reservations.

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Bulk Buys Mixed Feelings About Bulk Buys: A Review of My Purchase Experience

So, I recently made a purchase from Bulk Buys (bulkbuys.com.au) and I gotta say, I have some mixed feelings about it. On one hand, the website was easy enough to navigate and find what I was looking for. But on the other hand, I wish they had more information about shipping times and stock availability before I made my payment.

I mean, I don't want to feel like I'm just throwing my money into the void and waiting around to see if my order will ever arrive. It would have been nice to know if the product was actually in stock and when I could expect it to be delivered. But alas, I had to take a leap of faith and hope for the best.

Now, I'm not saying that my order didn't eventually arrive. It did, and the product was exactly what I wanted. But the waiting game was a bit stressful, to say the least. And I can't help but wonder if there was a way to make the process a bit smoother.

All in all, I would say that Bulk Buys is a decent option if you're looking for bulk items at a reasonable price. But just be prepared to potentially wait a while for your order to arrive. And maybe cross your fingers for good luck, just in case.

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more

Bulk Buys Disappointed with Bulk Buys' Slow Delivery Times

I gotta say, I'm pretty disappointed with Bulk Buys. I've made two orders with them now and both times, the delivery has been painfully slow. Like, seriously, it's taken forever. The first time around, I had to wait a whole month before my stuff finally arrived. And this time, it's been almost two weeks and I still haven't gotten my delivery. Not cool, man.

Honestly, I don't think I'll be ordering from these guys again. It's just not worth the hassle of waiting around for weeks on end. I mean, I get that they're probably busy and all, but come on. Two weeks is a long time to wait for something that you've already paid for.

Anyway, I just wanted to share my experience with Bulk Buys. If you're thinking about ordering from them, just be prepared to wait a while. And if you're anything like me, you might want to look elsewhere for your bulk buying needs.

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Bulk Buys Mixed Experience with Bulk Buys: Order Canceled, but Prompt Refund Provided

So, I decided to give Bulk Buys a try and placed an order a couple of weeks ago. I was pretty excited to receive my items, but unfortunately, I didn't get them as expected. Last week, I received a text message saying that my order has been shipped, but I still didn't receive anything. So, I decided to give them a call yesterday to check on my order. After waiting on hold for a while, I finally got through to someone who told me that my order has been booked. I was relieved to hear that, but then, just a couple of hours later, I received another text message saying that my order has been canceled. What the heck?!

I was pretty frustrated with the whole situation, but I decided to give them another call to see what was going on. This time, I was able to speak with someone who was able to explain the situation to me. Apparently, there was an issue with the stock levels of one of the items I ordered, and they weren't able to fulfill my order. While I was disappointed that I wasn't going to receive my items, I appreciated the explanation and the fact that they were able to refund me promptly.

Overall, my experience with Bulk Buys was a bit of a mixed bag. While I was disappointed that my order was canceled, I appreciated the fact that they were able to explain the situation to me and refund me promptly. I would consider ordering from them again in the future, but I would definitely keep in mind that there may be some issues with stock levels and fulfillment.

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Bulk Buys Disappointed with Bulk Buys' Lack of Customer Service and Missing Items

I gotta say, I'm pretty bummed out about the lack of response from the folks over at Bulk Buys. I've been trying to get in touch with their customer service team about some missing items, but it's been crickets on their end. I've sent them a bunch of emails, but haven't heard back from anyone yet. To make matters worse, the tracking number they gave me doesn't seem to be working, which is a major bummer.

Normally, I wouldn't be too fussed about a missing package, but in this case, it's really important. I need those items to help transport an elderly chemo patient to and from the hospital safely. It's not like I can just go out and buy replacements, either - these were specific items that I ordered from Bulk Buys for a reason.

All in all, I'm pretty disappointed in this business. I was hoping for better customer service, especially given the circumstances. It's frustrating to feel like my concerns aren't being taken seriously, and that I'm not getting the help I need. Here's hoping they get their act together soon.

Read full review of Bulk Buys
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Bulk Buys Mixed Experience with Bulk Buys: Delayed Order and Price Increase for Reorder

So, I ordered some stuff from Bulk Buys (bulkbuys.com.au) back in early Feb and I was pretty excited to get it. I got my confirmation email and everything seemed good to go. But then, time went by and I still hadn't received my order. I was starting to get a little worried, you know? I mean, I had paid for this stuff and I really wanted it.

Finally, in late March, I got an email from Bulk Buys saying that my order wasn't coming. Can you believe that? I was so disappointed. But then, they told me that I could reorder the product for 5 times the amount that I had originally paid. I mean, what the heck? If I had known that my order wasn't coming, I would have ordered from somewhere else earlier.

Anyway, I decided to take a chance and reorder the product. I really wanted it, you know? And I was hoping that this time it would actually come. So, I placed my order again and crossed my fingers. And you know what? It actually came this time! I was so relieved and happy.

Overall, I have to say that my experience with Bulk Buys was a little frustrating. I mean, I didn't like that my order didn't come and that I had to pay more to get the product. But in the end, I did get what I wanted and that's what really matters. So, if you're thinking about ordering from Bulk Buys, just be aware that there might be some hiccups along the way. But if you're patient and persistent, you'll probably get what you want in the end. :)

Read full review of Bulk Buys
Hide full review

About Bulk Buys

Screenshot Bulk Buys
Bulk Buys is a leading online retailer in Australia that specializes in providing customers with high-quality products at wholesale prices. The company has been in operation for several years and has built a reputation for offering a wide range of products that cater to the needs of different customers.

One of the key features of Bulk Buys is its commitment to providing customers with a seamless shopping experience. The website is easy to navigate, and customers can quickly find the products they need by using the search function or browsing through the various categories. The website is also optimized for mobile devices, making it easy for customers to shop on the go.

Bulk Buys offers a wide range of products, including household items, electronics, toys, and beauty products. The company sources its products from reputable manufacturers and suppliers, ensuring that customers receive high-quality products that meet their needs. The company also offers bulk discounts, making it an ideal choice for customers who need to purchase large quantities of products.

Another key feature of Bulk Buys is its commitment to customer service. The company has a dedicated customer service team that is available to answer any questions or concerns that customers may have. The team is knowledgeable and friendly, and they work hard to ensure that customers are satisfied with their purchases.

Overall, Bulk Buys is a reliable and trustworthy online retailer that offers customers a wide range of high-quality products at wholesale prices. With its commitment to customer service and its easy-to-use website, Bulk Buys is an excellent choice for customers looking for a hassle-free shopping experience.

Overview of Bulk Buys complaint handling

Bulk Buys reviews first appeared on Complaints Board on May 21, 2023. The latest review Efficient Bulk Shopping Made Easy with Bulk Buys was posted on Jun 8, 2023. Bulk Buys has an average consumer rating of 1 stars from 20 reviews. Bulk Buys has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.6
946 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Bulk Buys Contacts

  2. Bulk Buys phone numbers
    +61 3 9357 7141
    +61 3 9357 7141
    Click up if you have successfully reached Bulk Buys by calling +61 3 9357 7141 phone number 0 0 users reported that they have successfully reached Bulk Buys by calling +61 3 9357 7141 phone number Click down if you have unsuccessfully reached Bulk Buys by calling +61 3 9357 7141 phone number 0 0 users reported that they have UNsuccessfully reached Bulk Buys by calling +61 3 9357 7141 phone number
  3. Bulk Buys emails
  4. Bulk Buys social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Bulk Buys Category
Bulk Buys is ranked 1048 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.