FullBeauty Brands
Reviews and Complaints

To describe some of the issues, I first have to say that I have severe lymphedema, which means the calves of my legs swell to a very large size.

So first the consistency. I can buy two pair of jeans at the same time in the same size in the same color, yet they fit completely differently. The material feel is also different from one pair to another. While this is seen in many different items, I'll just use jeans as the first example. One pair may be a stretchy material which is how it's described in the description, and the other pair will feel like there's barely any stretch fabric in them. Also, The legs on one pair may fit well and the other be either too large, but in most cases too tight, even though they are supposed to be two pairs of the exact same jeans. Other examples of inconsistency are bra and panty sets that are supposed to match but are different in color when you get them. They sell the bra and panties separately, and a matching set is usually a splurge for me so I may buy the bra first then the panty. And for clarity I don't wear the bra until I get the panty, so it's not color fade due to washing and wearing. I've also ordered two pairs of shoes in the same size from the same manufacturer, but in different colors, but they fit differently.

On to quality, speaking of panties, most pair begin to pull away at the elastic after 2 to 3 wearings. I've had a couple after the first.

Shipping prices. Compared to most sites, this has extremely high shipping. When I return to pair of shoes because they didn't fit when I had the exact same pair but in a different color, they wanted to charge me to return the item. I argued until they waved it because I didn't feel I should have to pay for it when it was a problem with their product. Thankfully they have started to make some changes for returns, such as if you return an item and don't want it refunded to your credit card, they will give you an e-gift card but that means you have to buy from them again and won't necessarily know if you will get an item that is both consistent with what you expect based on the cut or material from previous purchases.

From now on I'm basically only going to buy jeans from here, as I can buy my other clothing at other sites. If I can ever find jeans that fit my legs at another site, I will stop using One stop Plus completely.

As I read through the reviews, it's clear that customers have had mixed experiences with Full Beauty Brands. While some have expressed dissatisfaction with the quality of products and the returns process, others have highlighted issues with shipping times and refunds. It seems that there is room for improvement in various aspects of the customer experience. If you decide to shop with Full Beauty Brands, it may be wise to carefully consider your expectations and be prepared for potential challenges.

I'm surprised at the number of low rating received for fullbeauty.com. I've been a customer for at least 15+ yrs. Maybe as an older customer (67 :), my expectations aren't as high as some of the low rated patrons, but I've had nothing but positive experience in purchase, quality, promo, exchanging or receiving refunds.

I will admit that the black & dark blue dye used in some of the apparel is awful... stinks and fades, however, that's not their fault (different manufactures) I ALWAYS wash everything before wearing. I hope, I didn't jinks myself by giving them a four star. I give the four star because of TOOOOO MANY emails/offers, otherwise, my experience would be five star.

Best place to go for any plus size clothes, so many fashions to choose from! Great search functions! LOVE IT

Product was just as pictured and cheap. Items came in 4 days not the 7-8 they said for normal shipping. LOVE the items. Will be doing business again.

I ordered 2 quilts, 2 comforter set and bedspread for 50 percent off clearance price. Items took about two half weeks, but all i items was very nice and made of cotton. Everyone was very happy with there order, i would order again. Thx you

1/11/17
I purchased an outdoor lighted nativity which burned out after 3 weeks. I called
Fullbeauty and they immediately refunded my entire purchase and did not
Make me go through the frustration of packing it up to return it.
Spoke to Lola, very courteous. This is great customer service!

I started out purchasing bras from FULL BEAUTY because I could not find any locally that fit. Full Beauty stared sending me promo codes & coupons that were really worth using, so I did. I think I have been ordering from them for 10 + years and plan to continue to do so. They have many brands, so I'm able to get different styles of clothes from them. My favorite band right now is Torrid, and I'm having fun buying from them. I can buy from any of their different brands, and do so under the fullbeauty website. Otherwise I'd have to play at like eight orders when it is coming from the same place. I have never had any problems on a return no matter what the reason. And their returns are very easy to do and cost very little. I highly recommend this website to anyone who wears a size 12 or higher. And they

The prices are okay, the quality is some times to be desired and sometimes awesome. One time I ordered a shirt, and it was COMPLETELY different then the catalog, I sent it back, and they sent it back to me, a bit weird. Also i just bought a night gown, and it said slippers come at a discounted price, I never got the discounted price. For some reason this website also goes down every night at midnight for half an hour to 3 hours, it really upsets me cause this is when i'm up and my kids are in bed. Very inconvient!

Still the same quality and customer service. Good place for good deals.

There is so much negative feedback here on this site, that I just had to recount my most positive shopping experience on the website known as One Stop Plus now Full Beauty. Our community choir was rehearsing for its first Christmas production of the Christmas selections of Handel's Messiah, and a long black dress was required. Not having one, I began searching this site for an appropriate dress for me that might also be flattering and fit me well. I found the Jessica London cross-front maxi dress with long sleeves. As I am a most frustrating "pear shape," in which my top is as much as two sizes smaller than the rest of me, I ordered two sizes to begin with. When they arrived, I tried both on and selected the smallest one, which I felt I could alter to fit me and returned the other one. At the same time, I called their customer service and ordered the next size smaller, which was their size 22, and returned my other selection. When this dress arrived, it fit better than the one I kept, but still would need to be altered in the top to fit my top. So again I returned the larger dress, and called customer service again, and ordered the next size smaller again. When this size arrived, and I put it on, I could not believe it -- it was a perfect fit for me both top and bottom and was an astounding Size 20! At this time, I returned the dress I thought I could alter. Now, I will tell you this, for only $20 a year, you get $2.99 shipping on all shipments from them and free returns. Period. This is the way to go if you place even as few as four orders a year. This gave me the freedom to seek my correct size. This continues to be my correct size in the Jessica London maxi dresses. And my top is 1 to 2 sizes smaller than the rest of me! The night of our performance, the director came over to me and complimented me on my dress and gave me a "side hug" for all my work! I was totally happy with all of that experience! One Stop Plus or Full Beauty came through like a trooper for me AND I only paid $2.99 shipping for all of that great service! I totally recommend their shoppers club for $20 a year. You will save money, but it also allows you the shopper to feel free to make returns so that you can find your best size. You must give this company TIME. I did not start this dress hunting process in December, but like October... But if you're a woman in today's "skinny" culture, you know how hard it is to find pleasing apparel. I have always been happy with this company! (Except the interest rate on their card! :)

This company is the worst I've ever dealt with. I wouldn't recommend buying anything from them. The products are terrible and the sizes are always wrong. And if you try to get a refund, good luck! The customer service is no help at all. Save yourself the trouble and shop somewhere else.

Hey there, I just wanted to share my thoughts on FullBeauty Brands. They're a company that specializes in plus-size clothing and they also own Brylane Home. As someone who wears a size 18-20 (sometimes 16), I've been a customer of theirs for over 10 years. I've purchased from many of their companies, including WomanWithin, Ellos, Roamans, Jessica London, and Brylane Home.

One thing that bothers me is that they always advertise "free gift!" or "Use Promo Code!" on the covers of their print magazines, but I've never actually received a free gift. I always use the promo codes, but when I call to inquire about the gift, they deny that it even exists. It's frustrating because I keep the magazines for reference, but they still deny it. I've even uploaded screenshots of my recent orders and the magazines with the codes displayed, but they still won't honor it.

Another issue I have is that they don't allow customers to write reviews of the products they've purchased. This seems like a violation of the Deceptive Trade Practices/FTC new rules warning big companies to stop posting fake reviews. As a verified purchaser, I can confirm that I'm not writing the reviews on their site, but they refuse to let me post them. When I try, a screen pops up saying "ooops! This page no longer exists!"

To add insult to injury, they denied me a credit card with them. I know that credit reports in the US have been messed up for a long time, but when I called Experian recently, I found out that our credit reports are no longer being maintained in the US. They've been outsourced to another country. It's frustrating because it feels like they're punishing me for something that's out of my control.

Overall, I still shop with FullBeauty Brands because they have a good selection of plus-size clothing, but these issues are definitely frustrating. I hope they can improve their customer service and policies in the future.

This consortium of 12 companies serves an important need: providing affordable well(ish)-contructed basic clothing to plus-size women and men of every body type. It's the kind of staple clothing everyone needs, but can't find in plus sizes, like tunic length cotton t-shirts. However, the company's business structure has not kept up with its growth. Their customer service is a disaster. I have depended on the Full Beauty brands for bathing suits, leggings, sneakers, undergarments, t-shirts, tunic, and more for several years. Orders typically don't arrive for over a month. They charge far more for shipping than any other mail-order business of their size and scope. If they're back ordered on an item from a larger order, it's likely that you'll never receive the item, forcing you to then reorder the item and pay for shipping, again. If you write-in items to exchange on the back of return slips, they do. Not. Process. The. Exchanges. The customer service team lies to get you off the phone. When I called after waiting for my exchanged items to arrive, I was told that their policy is that they don't ship for 7-12 days from the date they receive the order, not including weekends. I waited and called again. I was then told the policy was that they don't ship for 20 days, not including weekends, from the date they receive the order. When 20 days passed, I was told the order was on its way. There was no indication in my account profile that the exchange order had been placed. The exchange never arrived (nor was I charged). By that time, I still wanted the clothes. I called and requested that they give me free shipping (which should have been part of the exchange) AND their promotion at that time, so that I could recreate the exchange that they had never shipped. The first customer support person started yelling at me. He said he had no power to meet my request, that I wasn't unique in my issues with the company, and that he had to deal with the same issues with every call. When I asked to speak with a manager, I was put on hold and the call was eventually cut off. The second customer service person also reiterated that she had no power. When I asked her if I could speak with a manager the call was immediately cut off. I called again and finally reached someone who could help. Even though Full Beauty says the 12 companies work together under one umbrella, that isn't entirely the case. If you call, you need to know with which of the 12 companies in the consortium the order was placed. You must also have your order number on-hand. If you connect with a particularly helpful member of their team, he/she can use the number to track the order, but their unhelpful team members will tell you you need to call the customer service department associated with the specific company (1 of the 12), with which you placed the order. I know my issues are shared by others. Full Beauty's customer service people openly acknowledge their flaws with frustration and anger. Unfortunately for the consumer, the companies sell what we need. Unfortunately for Full Beauty, they don't seem capable of continuing to run their own business.

This review is for the company's customer service and not products offered. There is an update at the end of the review.
I ordered a dress for a special event from Roaman's online site. At that time, there was an offer from OneStopPlus which eventually became FullBeauty. From what I could figure out, OSP is a site that carries sizes 12W and up from a variety of companies all combined in a single site. The concept is great.
I needed the dress I ordered to arrive quickly and signed up for a service that made expedited shipping free and returns cheap. I believe the fee for the service would have quickly paid for itself if I planned to order more from the company. I signed up for it, got my dress, had fun at the event, and then forgot about it. That was in August of 2014. I never ordered from the company again.
In October of 2015, I received a notification that my credit report had a new addition. When I checked it, a delinquent payment was shown and my credit score, otherwise fairly flawless with zero late payments since there have been credit scores, had taken a hit of more than 100 points. Further research showed it was a result of me not paying my yearly fee for the expedited shipping and free returns program through what is now FullBeauty.com. I have worked hard on my credit score and watch it monthly. It was a shock to hear there were issues.
I called FullBeauty and was placed on hold for more than 45 minutes initially. When I finally spoke to someone, he assured me things would get taken care of and that I should not worry. He agreed to cancel my membership. I believed this and forgot about it. A few days passed and again, I received notification that my score had taken another hit. This time it had dropped 50 additional points because in the credit world, my account was now 4 months delinquent. Keep in mind I would have cancelled the service if I'd received any sort of notification that my yearly fee was due way back in August of 2015. In fact, the only mailing I received from FullBeauty.com was in late October... after I already knew there was a problem.
I again called FullBeauty. This time, there was a runaround with the phone number and department. It took almost a full morning to finally reach someone who seemed to be able to help. This person said she could not see any indication of anyone ever helping me but promised to take care of the issue. This time, I asked to speak to a service manager and asked that person to double-check to see if there was a reference to what had just been taken care of. At that time, it looked as if my service fees and late fees had all been cancelled. Soon, I received a letter that my ties with FullBeauty had indeed been severed. Soon after, I received an e-mail asking me to rethink my decision and rejoin. Ummm, no.
My credit report now says my "delinquency situation has improved." I want it to say, "There was never a delinquency situation at all." However, it WAS my responsibility to remember that expedited shipping program would auto-renew. I just really feel as if some sort of mailing was in order, the same type of communication EVERY other company provides.
In December, I received a notice from my auto and homeowners insurance that my rates would go up in January because of the change in my credit score and how I am now on a list of those who have delinquent payments. I have had this insurance company for my car since I was 16 back in 1976. I have never had a late insurance payment... ever. In some ways, it saddens me to now be looking for a new company for reasons not of my choice.
Be careful with FullBeauty. It is really, really hard to fight with credit bureaus.

May, 2016 Update - I again encourage readers to use caution with FullBeauty. It is now months since my ordeal and yet I am still trying to get someone, anyone, to work with me on what was not the delinquency FullBeauty claimed I had. My credit score is slowly working its way upward but I want it to be where it was before FullBeauty turned in my account as delinquent. It is beyond frustrating being put on hold and retelling my story again and again to someone new each time. What would help A LOT is actually seeing results but even when I am assured the problem will be taken care of, it never is. When I checked into the situation again, it is as if I never talked to anyone in the first place. This one so-called delinquency has affected my ability to get a decent interest rate on a car loan, my insurance premiums have gone up, and the interest rates on other credit cards have increased. It would be one thing if I were a person who purposely stopped paying my bills. That is NOT the case. I had an excellent credit rating prior to this mess. If this whole situation isn't bad enough, the multitude of catalogs I receive is incredibly annoying.

Why? Why are Plus Size Clothing items being worn by Skinny Models? Plus size shoppers are seeing skinny models wearing the clothes that will be in larger sizes and look NOTHING like they do on a skinny model. Why is this being done? To be honest, I cant shop here for more then one or two items because the description is misleading and false on a skinny model. Why are you Not using REAL Plus Size Models?

On October 28, 2022, I purchased a gazebo online at Walmart.com that was scheduled for delivery on November 4th, 2022. The order was to be fulfilled by FullBeauty Brands Operations, LLC “Pro Seller”

Instead, I received a notification that my order had been cancelled due to a “pricing error”. A second order that I had placed on November 1, was also cancelled. Quite frankly this “pricing error” is not my problem. I had bought the items in good faith thinking that the gazebo might have been discontinued, which is why I had gone ahead and ordered another 2 to keep for Christmas gifts.

It would seem to be very poor business practice for FullBeauty Brands Operations to not fulfill these orders as expected.

After 4 phone calls to Walmart and several emails to FullBeauty Brands Operations it appears that FullBeauty Brands Operations is now refusing to fulfill neither of my orders.

I have belonged to the shopper's club for several years. However, this year every time I checkout from the fullbeauty website it charges me the regular shipping amount instead of the the $2.99 shopper's club amount. I have made numerous phone calls over the past 8 months trying to get this fixed and everyone promises me that it will be done and still it isn't. Every time I place an order I have to call and ask for the shipping chg to be adjusted — they tell me it will when the order is sent — it usually isn't so I have to call back again when I see the charge on my credit card. If the order is split shipped it means additional phone calls. If I have to return an item I am charged the return shipping fee instead of free returns — so again more phone calls. I am on hold with each call-I go through the same explanation time and time again. I have wasted numerous hours of my unpaid time trying to get this fixed. I have been more than patient and I am out of patience. I paid for a service and I expect to receive that service at the correct price! I can't understand why it is taking so long to get this fixed — I am beyond frustrated! I want to jsut be able to place an order and be charged the correct shipping fee — doesn't sound like a difficult process! I log in with my email and password and I only use fullbeauty or one stop to check out.

In mid August I placed an order for over $200. It never arrived. I called early September to see where my order was and they claim it was delivered. When I told them I had not received it, can you send it out again, I was told I had to file a claim. I asked if they could send the claim form to my email and was told no it would be 'mailed' to me. (hello 1950!) Once the form arrived I completed it and sent it back. Here I am, October 24th and still no credit. ( I did re-place the order, which did arrive, so I'm now into this process for close to $500!) When I called in to check on it, I was told I had to file a POLICE REPORT and that my claim was denied since there was no police report with it. And guess what, now it's past the 60 days allowed for returns or claims. I will NEVER do business with this company again. I work in customer service and spend the better part of my day processing credits for people, for orders that were never delivered. Our company simply goes back to Fedex and files a claim...NOT THE CUSTOMER! Terrible company, terrible business practices.

I placed an order toward the end of June 22 and received it a few days later. I received someone else’s order that lives in Alabama and I live in Indiana. Called the company and got a return label for the items that they now claim they never received back. I never got my original order for $120+ dollars nor have I ever received my order. They tell me it is now pass 60 days and they can no longer investigate when I’ve called at least 4 times during the 60 days. No one can afford to throw away money for an error that this company made for a Woman Within order,

Worse customer service in the world. This is my third go around with and order that wasnt my order that they sent to me and now I cant get my money back or a replacement. I'm sick of it. This will be my last order with them from here on in.

My order number is [protected] shows I received it but I did not I received other merchandise. Visited with louise sent merchandise back and wanted a replacement of what I ordered. This all took place in march. I have been hung up on. No one knows what is going on and im through trying to get help. I want my money back now. Do not do business with this outfit. Horrible horrible horrible. They do not honor their word. I went through better business bureau hopefully they can help me again. After I get this one resolved I will not be doing any type of business again

I purchased 2 pair of tennis shoes from Shoes for All on March 22. One pair was no longer in stock. I received the other pair on or around April 3rd. A few days later and I got ready to wear them and realized that the shoes were the wrong size. I also noticed that there was no receipt, packing slip or return label.

I then called the customer service number and was told that they no longer included return slips? I was told that one would be emailed to me. That was Thursday.

This morning I called again, 4 days later. I had to keep repeating my name and spelling it, only to be told that I had not order anything from the company. By this time, I very aggravated. I felt I was being called a liar and I was wasting my time with someone who was incompetent. I asked for a supervisor and was ignored. She then goes "my bad" I have for order now. Really? I asked for a supervisor again, at which time I was given a phone number and then she hung up.

I have located the return address. I'm going to pay to return the shoes. And I'm going avoid all the companies like the plague.

I understand companies being short staffed these past few years. I understand delays. I have been very patient with OneStopPlus on a return order I sent back to them in May 2021. It took until August 12, 2021 for me to receive an email acknowledging the return. I requested that I receive a credit of the amount due of $65.34. I have been a customer of OneStopPlus for years and never had any problems. Until now.

I wrote to their Customer Service back in either late November or early December to inquire about this refund. No response. I didn't pursue as I knew it was the holidays and they were short staffed. I recently wanted to make a purchase so I wrote to Customer Service again on March 1, 2022. I received a same day response stating, in so few words, I was out of luck as I only had 90 days to inquire about my e-card for the refund amount. I wrote back and have never received a reply.

I was told I was emailed the e-card on August 12, 2021. I did not. I did receive an email that they received my return. But I did not receive an e-card. Apparently, OneStopPlus can keep your money, but customers are supposed to be understandling when companies are short staffed. I am so disappointed as I used to like shopping on this website! Never again!

Below is my email thread. — To: [protected]@cs.fullbeautyoutlet.com

Subject: Your FullBeauty.com Inquiry

Tue Mar 01 2022 8:15 AM

Hello; I emailed you 3 months ago and still have not received a response. I understand you are short staffed and it was at the beginning of the holiday season. I really do need your help, please. I received an email on August 12th, 2021, stating that my return from May 17th, 2021 had finally been processed. I had stated on the return to have a credit, which would have been approx. $60. Since then, I haven't heard anything. I want to make a purchase using my credit. How do I do that? — On Tuesday, March 1, 2022, 11:15:32 AM MST, [protected]@cs. fullbeautyoutlet.com wrote:

Dear XXX,

Regarding order#[protected], an e-gift card was issued in the amount of $65.34 on 08/12/2022 and an e-mail should have been sent to your account regarding this when it was issued. We do not have access to the gift card or PIN number after 90 days, please check your email for that information.

Sincerely,

Liliana

Fullbeauty Brands/Customer Support — Thank you for your quick reply! However, I never received the e-gift card on 8/12/2021. I received the email below on 8/12/2021. I have inquired about this before and never heard back. Now, when I would like to place an order and use my credit, I find out I am out of luck? There is nothing in "My Account" referring to this credit either. From what you stated, I have lost out on my money of $65.34. I had to wait since May 17th, 2021 to get acknowledgement of my return and yet, I only have 90 days to inquire about this e-gift card. I can't recall if I emailed you back in November or early December as I wanted to place an order then. As no one replied to my email, I now have to lose my money. Very sad way to do business!

April, 2021 I paid for an order on my visa, and the company and they said there was a problem with my visa... I paid by check... My visa payment went thru and also my check cleared... I double paid for the same merchandise.\

I have been asking for assistance and there IS NONE.. The Very Rude supervisor said there was No billing dept. and hung up on me. I have been trying for over 10 months to solve this, just turned it over to the attorney general.

I just was made aware that I have been being charged $14.95 per month for one full year to be a Roman's reward member. I never signed up to be a rewards member and don't even know what that means or perks you get. I called customer service and they will not refund the whole amount. I am getting the run around from them and they have stolen money from me for over a year. They insist that I signed up by clicking a box for free shipping. The box checked never indicated that it signs you up for a rewards program. This is a total scam. It screams class action lawsuit to me. I want the rest of my money back. I don't know how you get away with this scam.

I had ordered from this company for years, getting majority of my clothes from them. Recently I'm now getting harassed form an order I made on 5/27/21 for $144.13 that THEY waited till 6/11/21 to accept the payment. That did pushed me in the negative but the next day I got paid and it was over and done with, or so I thought. Almost a half a year and getting letters saying that I need to pay what I already bought.

I called the credit card company and they said that they have tried to reach out to them but every time they try, mailbox is full...

I've been to my account to track my orders and check on my order statuses multiple times, but when I try to, there are no clickable links. I have orders that haven't been shipped that were placed a long time ago. I try to send emails about these issues to customer service and either hear nothing, or I get an automated message that does absolutely nothing to solve the issue. This site is ridiculous. Other websites seem to have no problem getting their orders out. Why should this one be any different?

One stop plus/full beauty brands: this company has changed. I purchased items and returned them within their required policy time frame. Today the order came back to me again. Baffled, I called them. They acknowledged I did everything correctly, and sending the items back to me was their error... But now the return window has expired so they refuse to issue me a refund and accept the items back again! I will be taking action to report this company and their fraudulent deceptive practices to as many consumer advocacy groups as possible. I am filing legal action for my refund.

I ordered from Catherines
Woman Within and Jessica London
I need to get my information to pay and can not get Username or password
Never received any credit cards
Was a Woman Within customer for years before and no trouble
Won't buy any sites again
Shipping is dreadful
Can order from Amazon and get it next day
With Full Beauty sites you just wait and wait
Terrible service
[protected]@yahoo.com

I placed an order on 5/13/21 with Rouman's which included 8 items. I received 7 of the items on 6/6/21 and to date have yet to receive the final item. I returned 5 items on 6/7/21 in the original package with the return request filled out and with the provided return shipping label. I checked the tracking with USPS and have proof of delivery on 6/8/21. Two weeks later I emailed the company and attached a picture of the shipping label and proof of delivery requesting to know when I could expect a refund. I received a standard "do not reply" email just verifying they received my email. It is now 7/6/21 and not only have I received no refund, all attempts to contact customer service have failed. I am put on hold and after a long period I am disconnected…repeatedly. I have filed a complaint with PayPal since that's how I paid for the order. I find it hard to believe a company can stay in business with this type of poor service. I believe I have been scammed.

I will NOT use this company ever again. This was the final straw, and I'm sick of dealing with their lousy customer service.

I have ordered from their various brands many times in the past 10+ years. Pre-pandemic, this company (all of their names) was always slow at getting in stock items out. Typical 2-3 week processing time and they use a less than efficient shipping warehouse prior to deliveries being sent to USPS.

While I understand we are still in a pandemic, every other online retailer can manage to get their items to me within one DAY of an estimated delivery, and do so within 4 days of ordering, the items I ordered on 6/3/2021 are still somewhere lost in the wilderness as of 6/22/2021. My original estimated delivery date (I was informed of this on 6/19/2021) was supposed to be 6/21. Tracking shows that NO ONE knows where my delivery is. At this point, I no longer need the items I ordered since the event has passed but of course, I can't get a refund until sometime after I finally (if ever!) receive them.

I placed an order on-line on 05/02 or 05/03 and it would not take my reward certificate so I called to see why and the gentleman said he would have to cancel that order and he would put it in. The order was from yellow code [protected], blue code [protected] & WWCYH75 code for when you spend 75+ you save $25.00. I gave him all my item numbers and reward certificate and he assured me everything was okay. The total he quoted to me was $86.65-10.00=76.65 balance owed. I called today and they told me that he put in the wrong code that gave free shipping instead of the $25.00 off and it was put in through the Full Beauty instead of Woman Within. This is the 2nd time this has happen to me and I wanted to cancel the order but the young lady told me that it was to late the order was in processing. It is really a shame that I have to wait a month to get a order because of backup in your warehouse. The tracking number he gave me was [protected]. My name is Annette Coleman, [protected]. I will be returning the order when it comes.

I placed an order on April 6th and they say it might take up to ten days to process it. We are now on the 21st and the order has not been completed. When you try to contact them you get the same email below whether asking for an update or whether you ask how to cancel the order or ask how to get in touch with corporate management. Their chat has not worked for weeks and it is clear that this is a scammy company with non-existent human service, only bots that answer the same thing. BTW - I could not get through on the 800 line either. They have no problem getting promotions over, but when it comes to actually fulfilling your orders you get ghosted, suffering only in the world of bots. If you go into other reviews, you see this is a business model or poor service not a temporary "covid" challenge they have tried to make it out to be on their website. I can see they have been disappointing people for over 10 years.

Here is the email they share over and over.

Dear Valued Customer:

Thank you for contacting Woman Within Customer Support Team. We are glad you have taken the time to reach us!

Our email support team is available daily, 8:00 AM to 11:00 PM EST and will respond to email messages in the order that they are received.

Please accept our apologies, we are currently experiencing delays (up to 10 days) in processing your order due to a great response to our Spring line. In addition, extra precautions and safety restrictions are still in effect to keep our teams and customers safe.

Shop now — https://www.womanwithin.com

Sincerely,

Lois Allen

WomanWithin.com Customer Support

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