FullBeauty Brands
Reviews and Complaints

Never received the order confirmation email, never received notice that you have to cancel in 2 hours but did receive emails to buy more stuff immediately so I know my email was good. After 24 hours, I went online found the order number & went though the automated system which said no order existed. Called CS & they could not find with the order # but found with my name/address. Asked when I could expect the order, was told they didn't know when the order would be processed/shipped, this information was supposed to be on the initial email that I didn't receive the email but the CS & Sup said they did not have the information in the computer system. Asked to cancel the order, was told by CS & a Sup. That the order could not be canceled in their system since it was in the processing status. I advised that I would refuse the order from FedEX. I monitored the order for a couple of weeks, nothing happened, never processed, I removed my payment information from the account. Finally after 20 days I get an email the company & the order shipped & an email from my CC that it billed (not sure how since the CC was not in the account). Called the company & stated I would still refuse the shipment. Even went to the effort of getting FedEx to ship back to company since it was in transit, but even they delivered the package today. (Contacted a sup at FedEx, they came & got the package same day). If I had of seen any of these reviews online. I would never have ordered from the company, DO NOT buy from them their company is "hinkey" they are an online scam. I will contact my CC company to dispute the charge but oh what a headache this experience has been. Hours of wasted time.

I have a credit balance. The company will only issue gift cards. I don't like their products and ordered and returned many items. I don't want to order anything else. It is very difficult to get in touch with a live person and my emails aren't answered. Gift card amount $109.12, gift Card Number: [protected], Pin Number: 9450.

FullBeauty Brands
500 S. Mesa Dr.
El Paso, TX [protected]

I have been ordering from Full Beauty Brands since 2009. I have been a loyal customer of Jessica London and have submitted countless amount of orders. Since they have merged all Full Beauty Brands to one website, I have had nothing but trouble with customer service and trying to return items and get credits. When I go on my profile account, it has no order history, so when I call customer service, I am on hold for a minimum of 30 minutes to be told that they have no record of my orders either. They kept quoting addresses from years ago. The first rep transferred me without telling me because she is no longer interested in helping me, and she transferred me to the incorrect department. I had to reexplain myself multiple times without any resolution. They keep track of items that I look at but didn't purchase, but once you purchase it, they say they have no record of the purchase. After 12 years of loyal shopping, I will never shop from Jessica London or any Full Beauty Brand again. The customer service is the worst. I am fine with taking the $42 loss for a return that I never received credit for.

I ordered 5 items in Dec. Received them shortly afterward. 4 of 5 didn't fit.

Returned with THEIR label, THEIR packaging, delivered INSIDE the post office.

Now they can't find it and I am out $150 because they say their label wasn't scanned. They won't even hold the file open past 60 days to continue investigation. If you want to throw away your money, shop here. I NEVER WILL AGAIN!

Apparently there is a new return policy that was put in place on 7/1 and all orders made previously are now under that policy. This is bogus. Good business practice should be to honor the old policy on all orders placed within that timeframe. Also, good business practice woud have been to let your customers know about the policy change before it went into effect.

But that aside... I'm complaining the fact that I submitted a return before the policy was put into effect and it was received there on 6/29 however because my items weren't processed until after 7/1 the items were returned to me as non-returnable. And even after speaking with a customer rep. and a supervisor they kept saying the same thing even AFTER I pointed out that while the desktop website return policy had been changed, you guys had failed to update the mobile site policy which still stated 90 days as the policy.

Honestly, dealing with them was one of the worst and most frustrating customer service experiences I've had. And it's sad to see that you guys will not honor your policies at the time of purchase. I can assure you that I will be sharing my awesome experience and you no longer have a customer.

Loyal customer. Who just xxld my account. Back in october they had a 90%off sale. I order three paid of black stretch girlfriend jeans that are normal $39.99 but with this sale they were $9.99 so I bought three pair
Twice they said I was on back order and wld be delivered in 4 weeks
Finally I went on the website and the same jeans were available for full price except they changed the item number by one digit. But a blind man would see this was the same product. They kept sending postxards saying "if u still want this item call us". So i'd call. And they wld say "it will be shipped soon".
That was october 2017. It is now end of may 2018. The jeans are still on the website for $39.99. I just called to cancel my account and the [censored] says "even though you're canceling your account I have to ask if there is anything you would like to update at this time"? I laughed
And said. Umm yeah no. When I said I wanted to pay my balance he told me there wld be a $9 charge. He's lucky he wasn't in the same room as me. This is called breach of contract and I will see them in court. Never buy from them. They're clothes are poor quality and always smell
Like they came from a moldy factory. I've always washed everything before wear. How disappointing and how sad
That customer serice
Was happy to cancel my account when they should hve just apologized and sent me my jeans

Heidi manhattan. You know who I am
I'm now on campaign to take them down. Never piss off a bi polar gemini!

I placed an order and entered a discount code, however the full value was charged to my account. When I tried to get it corrected I kept getting the same answer, that they were sorry but could not correct the order after it had been placed. I HAD been a loyal and satisfied customer, however seeing how they treat loyal customers, I will never shop there again. I had spent a lot of money at this company, but apparently that doesn't matter to them.

Twice I have tried ordering from them. Both times they sent me a "free gift" with my order that they then ended up charging me for. I was charged over $150 extra for junk I didn't even order, and despite repeated contact with some very inept customer service reps, I am STILL fighting like a madwoman to get them to refund the money. They are scammers and thieves.

The new FullBeauty.com website it is extremely deceptive. Be very careful from whom you are ordering and never, never join their "Shopper's Club". The Shopper's Club is a scam to get more money out of you. If you try it and don't like it, they only refund a little over 15% - not the full amount! I joined the Shopper’s Club because FullBeauty’s website lead me to believe that the club pertained to all the companies doing business under the ‘FullBeauty Brands L.P.’ banner. They are as follows: Woman Within, FullBeauty, Roaman’s, Jessica London, KingSize, Brylane Home, Swimsuitsforall and Bargain Catalog Outlet. This is extremely misleading because The Shopper’s Club “$2.99 mailing and Free Returns’ only pertains to items purchased directly from Full Beauty and not the other companies advertised on their website.

I bought two swim suits from the FullBeauty website. They did not fit and I wanted to return them. I called to see about getting a return mailing authorization and was told that the return shipping was not free as advertised because the suits were sent to me from a third party. I was informed that I would have to pay for the return shipping, whatever the cost. When I pointed out that the website said nothing about having to pay for mailing and returns from third party locations, I was told that it was covered in my receipt by the words “This item ships from a third party brand.” This made absolutely no sense, but Customer Service did not care. I asked to talk to a manager and was told the exact same thing by the manager. I am totally frustrated and disgusted. I think this entire issue has been a scam and FullBeauty will continue to perpetuate this scam on other unsuspecting customers.

You can read exactly what it says regarding the Shoppers Club at the website below.
http://www.fullbeauty.com/ShoppersClub/ShoppersClub.aspx?ReturnUrl=/#sm.0000wxgyxdjpyexyzqv2nw98ftnwf

I have ordered a lovely dress from www.fullbeauty.com and followed the sizing chart on their website. When it finally arrived size was incorrect and my dress was extremely tiny. I contacted customer service and asked could I return the dress for a refund and they said yes.
So I followed all the instructions and returned the dress using the return label they gave me. Waited weeks but there was no information about when would I get my money so I contacted them and they said that refund was not possible. I tried to get some more information but they just stopper answering. Would not recommend this company to anyone.

I made a few large purchases of lingerie in 2014 and 2015, and I returned some because of sizing issues. FullBeauty.com emphasizes a return policy that allows for returns after 90 days in the form of a merchandise credit. I have three emails that indicate that my returns were received, and the amount of merchandise credit that I was entitled to. I received no further emails, letters, or correspondence and assumed the credit was attributed to my name in their system.

In February 2016, I tried to place another large order and use these merchandise credits. I was told that the credits would have come in the mail in the form of a gift card. I sent a letter to their Executive Communications department in El Paso, TX, showing them the emails documenting receipt of my returned merchandise and the credits that were due me. I explained that I never received these alleged gift cards in the mail. They said, sorry, we don't track gift cards and they cannot be reissued. They even tried to allege that I misplaced the gift cards because I happened to mention that I was dealing with my mother's terminal illness. It was truly despicable.

In May 2016, I filed a report with the Better Business Bureau of Central Indiana and provided all of my evidence. FullBeauty provided nothing: no evidence supporting that they sent me anything, no way to track any gift cards, no way to track mail delivery. The case was closed, unresolved and unsatisifed.

In May and June 2016, I emailed their General Counsel in NY per the terms listed on their website requesting consumers reach out to the GC prior to any litigation. I received no response.

And of course it's beyond the time permitted to file a dispute with my credit card company. I think my only legal recourse is small claims court (in Indiana? in El Paso, TX? In NYC where their HQ is located?). The merchandise credit totals $278.47, so not a small amount of money to simply forfeit.

What upsets me the most is that I provided proof of my purchase, proof of my return, proof of FB's receipt of my returned items, proof of the amount of merchandise credit due me that they actually sent me. All documented evidence. Full Beauty provided me and the BBB with nothing. Not a copy of the letter they allegedly sent to me with the gift card, not a delivery confirmation or postal receipt to assure that something as important as money was actually delivered to my address, and no means to track any kind of gift card that was allegedly issued to me. I just need to take their word for it? (I sent my returns at my own expense with full postal tracking and delivery confirmation because I wouldn't expect FB to simply take my word for it.) If the credit/gift card was even sent at all, it could have been mailed to another customer, another location, an incorrect address...someone could have tossed it, opened it and used it fraudulently, or maybe it was shredded by a mail sorter. There's no way of knowing. I took provisions to safeguard items of monetary value in my return, it wouldn't be unreasonable to expect the same for items of monetary value sent to their customer.

And to imply that my mother's illness may have led to *me* mishandling their letter was unconscionable; I was organized enough to provide all of the evidence listed while they could provide me with nothing and couldn't even re-issue a simple gift card/merchandise credit. Even my original letter to their Executive Communications group was misplaced, and I had to phone them personally to discuss the issue after another month went by. They clearly demonstrated a pattern of mishandling!

I'm not asking for something that isn't documented by this company as due me. I'd like to receive my merchandise credit just once so I can use it to buy more product from this company. It hardly seems like an unjustifiable or unreasonable request: Can you please issue the credit due me so I may buy more from you? I met the full burden of proof, and they provided me with nothing.

They argue with you. They come up with excuses and when you call them on their lies, they tell more and argue more. They said there is no record of me ordering the shirt. Yet I have the receipt. They never told me my shirt was not being sent to me, they said I had it sent to the wrong address, yet the pants I ordered on the same day came to the right address. Then they said my phone number was not on the order, but yes it was, they do not communicate and do not act like proper adults, they must be foreigners? I am so angry I will never order from them again!

Wow are they BAD! So far they have charged my credit card 4 times for the same items. My bank has had to be conferenced in for the most recent call and my bank finally stopped it. This company hung up on me while my bank was on the phone with me and refused to let me speak to a supervisor. They have given me a different excuse with each charge. I can't believe it. I want to return everything, but I'm worried that I won't get ANY of my money back. Beware of ordering anything from this company! If I could give less than one star I would be more satisfied.

I placed an order in March and paid by Paypal. One item was backordered until April (not a problem, it wasn't a rush item). Main order arrived in March, backordered item arrived in April as expected. In May, they sent me a collections notice. After about a half an hour on the phone with them, it turns out that the Paypal transaction hadn't gone through for the backordered item (a problem with their processes, not my account). They tried it again a few days later and it went through without a problem. The collections department was never notified that it did go through, so they proceeded to contact me. Bottom line--they created a situation, resolved it but didn't communicate that internally, and then made it my problem. Super shady.

12/10/10 and 12/11/10 I ordered several items from them. Some came, some didn't. I went online today to find out my order status and it said to contact them. They cancelled my order with no notification by email, phone or anything. This was my first shopping experience with them and it will be my last. Customer service by phone said the item was not longer available even though it is still online and they are still selling it in different colors (for a higher price of course). The online agent said it was cancelled because the coupon (for $5.00 and free shipping) was only good for Chadwicks. If that was true why did some items come? The customer service people were very rude and not helpful. When I asked why the item was still available online for purchase, she said they don't update the website except every 2-3 months. Do they think I'm stupid? Fool me once shame on you, fool me twice shame on me. I won't be fooled again. BTW, many people online said the same thing happened with them (Cancelled orders without notice).

This was my first time shopping at OneStopPlus.com And I have to say LAST! Never again!It took 2weeks to receive my item. Meanwhile I have received 4 "Shipping Verification-Response Requested" e-mails from OneStopPlus.com Stating: "Please confirm you have received your shipped item(s)from the order you placed on...":)
I ordered a bra, not only they charged me for shipping $6.99, but I have discovered that I have to pay for return too $6.99. Waisted $14.00 !
Shipping, return policy and charges is no where to be found on the website.
On top of everything the bra was poor quality, made in China, very uncomfortable.
NO, I do not recommend this company, with it's hidden charges, and poor quality products!
I have already purchased bra from Victoria's Secret and very happy..free return if it .
Best luck!