Roaman’s
Reviews and Complaints

I ordered a top and it was not true to size, so the associate that took care of me gave me wrong information, and I end ended up paying for an article of clothing I don’t have. There return policy is terrible and they end up charging for return fees, extra postage etc. They won’t bend and don’t care, and then they hang up on you! I will NEVER order from them again!

I sent a few items back for return for myself but when the company sent the return emails on may 20, 2023, they also sent me emails and information for 3 different customer's returns and to be honest i do not believe that i received my email confirming receipt of my returned item. Then to make matters worse they sent me someone elses order that i had to take time out of my day to go and return and not to mention use my gas. The agent i spoke to was nice but she was unable to compensate me for my time for to correct their issue

Roamans is an online womens clothing shop. This brand is under the umbrella of onestopshop. All with commenity bank. I have had a card with full beauty, torrid, catherines all under the same umbrella using the same bank. Never have I had an issue like im having with roamans. I opened my account in october of 2022 bought some clothing as gifts for christmas. Unbenownst to me returns needed to be done within 30 days. Ok my error. So I have 200 dollars worth of clothing that I have no use for, whatever, there clothes are designed for very tall women. Thats fine I have no problem paying for the clothes. My problem is that the numerous attempts I tried setting up online to pay my bill always resulted in password error, I have tried calling the company multiple times the phone number on the back of the card resulted in a response out of service. Finally a representative contacts me (thank goodness) as to why I havent paid the biil I explained my situation and at the sasme time said please cancel my account. I paid the balance in addition to late fees but still they continue to charge late fees and interest on a cancelled account. I am done with this company, the last person with this company to speak to me basically said tough s_!

Order $[protected]

Lost/not delivered worth $232.56

Date showed delivered 2/20/2034

Name: Clarice Holmes

2206 Lime Ave

Long Beach Ca 90806

Phone:.[protected]

Email: Hesdunenuff charter.net

Details; I filled out affidavit obtained police report sent to Fullbesuty Brands

500 S Mesa Hills Dr El Paso Tx [protected]

Snt on 3/2/2023

Kept copies of what I sent to Roamans

Info correct on forms/no errors

I want charge off Roamans credit card

I ordered several items on Black Friday. All items received except the two dresses. One dress was later received but I’ve been waiting for the second dress. I had a hard time finding how to check my order status but once I figured it out I saw that the online order says the dress was in the original package which it was not. I called but was told I hadn’t called within 60 days so I could not get the dress sent to me. I had no idea there was a 60 day window or I would have called sooner. I have been a customer for 30 or more years and I rarely even return things when they don’t fit. In other words I’m a good customer. I just need my dress for my nephew’s wedding! I would ask that in this time of Covid when there are so many supply chain issues that you cut your customers some slack if we are allowing YOU time to get us our orders with delays. That is why I didn’t call. I was trying to be patient with your company. Now I’m not afforded the same consideration. Please send me my dress. That’s all I want. I already paid for it. I can’t afford to let you have money for something you did not send me.

I am cancelling my account and Business with your Company after approximately 25 years..

I have had a problem with Ordering online with CC and Phone orders, since December.. The Reps. can't help or don't understand the problem.. I don't want to pay for items I didn't order or not received and I keep getting Late charge fees on bills.. I'm not paying the last bill, which is $134.61, with a late fee of $37 for each month. I'm paying the one fee with $97.61,.. I can't seem to reach a Manager or accountant to speak to.. My due date online payments were always the 10th of the month.. now they are the 5th.. Check my last 6mos. or years of bills.. Because I can't explain to these Reps. I am cancelling my Card as of Feb. 16th 2023.. No more Catalogues either!

Sorry,

Sharon Tackett

The orders was suppose to be delivery on November 4,2022 I started looking out for the delivery on Nov1,2022 every day until Nov10,2022 something not right so i call Roamans about it. Italk to a representative said it was deleivery I said never came to my home also ask if they could track it nothing said they will mail me an affidaivant form that never came I cannot paid for those items that I never received

Pamela Moss

653 South Avondale Road

Dundalk Md [protected]

My mom is elderly and bought item from Roamans and return since the item was too small for her. She received letter that Roamans have received her returned item on June 16, 2022. She is getting statements monthly from August 2022 to present with late fees. She has called them, sent letter and Roamans has called her. They will not listen to her. Please help this is making her blood pressure high. I do not want this to affect her credit also.

I did not receive my items. I paid $114.40

Said was delivered June 27th

I was not in Greenville did not get it.

July 21rst called them, they were to send Affidavit to be filled out 10-14 days by mail, it never came.

Called them again August 16th said they will send another 10-14 days

Called today 8-24 and was told nothing was mailed to me on 16th.

Affidavit was emailed on July 21rst not mailed as they said it would be.

Filled Affidavit out and mailed

August 30th 2022 to

Customer Relations Analyst

500 S. Mesa Hill Dr.

El Paso,Texas. 79912

Today 10-17 I called to see where is my money and they told me I waited to long to send affidavit 60 days had passed and its nothing they can do. Spoke with all the higher ups an its nothing they can do.

Basically I was given misinformation about how the affidavit would come to me. At no time was I told it would be emailed. It was to come by postal service. I asked them to go review all the conversations I had with them. They said the will however its still too late to get my $114.40 back.

Do not I repeat Do not trust anything the customer service say. They Are Not Knowledgeable...

Now I'm out $114.40 no merchandise.

I will never buy from Roamans again. I feel ROBBED...

Hello. I started a live chat today with one of your reps today named Michael. The chat was made October 6th at roughly 8:15 am. I was explaining to him that I had been charged twice for the same order, as it was showing up as pending two times in my bank account. He was rude, and very dismissive with his language. He pretty much was telling me it wasn’t possible for the charge to be pending twice, and said it was the fault of my bank. He ended the chat before I got the tell him that the second charge was showing up as a telephone order, which made me fear that someone could possibly have access to my personal information. Michael was unprofessional, rude, and condescending. If he hates his job that much, then he should consider another line of work. I love your establishment, but it’s not worth being treated like garbage just for clothes and shoes. I do have screenshots to back up my claims, but I cannot post them here. I would like to speak with someone about this incident, and I will be contacting the corporate office later in the day. No customer should be dismissed in the manner that Michael dismissed me. Had I been rude with him, I could understand that. But I was not. What happened was unacceptable, and I will be shopping elsewhere because of how I was treated by your employee.

My order was not correct, but i haven't had time to contact you and I was so upset. I never got the Duster Cardigan, but instead got an overlarge pair of blue sweatpants. I got the jeans and they were fine.

I have since not ordered anything through your company, but still have the sweatpants, and want the Duster Cardigan.

Carolyn Whelchel

[protected]

[protected]@aol.com

On Tuesday, March 15, 2022 at 02:09:43 AM MDT, Roaman's Customer Care wrote:

Enjoy An Extra 40% Off Your Highest-Priced Item.

Roamans

40% OFF

Your highest priced item

(expires in 5 days)*

CODE: RMESPECIAL

Your order has shipped

Hi Carolyn,

We're happy to inform you that the item(s) noted below from your order placed on 03/11/2022 were shipped on 03/14/2022. In some instances, not all items from your original order will be reflected on this email as some items may ship from different locations. You will receive a separate email confirming each of those shipments.

If some items are listed with a future shipping date or display a backorder status, it means we will ship these items to you as soon as they arrive at our service center. You will not be charged for any items until they are shipped.

Although your credit card will only be charged as items ship, you may notice an account authorization for the full order amount. Please allow up to 72 hours for the authorization to clear.

Sincerely,

Roamans® Customer Care Team

TRACK MY PACKAGE

You've qualified for

FREE SHIPPING on this order

CLICK HERE

Order Number: [protected]

Order Date: 03/11/2022

Shipping Address:

CAROLYN WHELCHEL

424 N HIGHLAND DR

CEDAR CITY, UT 84721

Method of Payment:

MASTER CARD

Shipping Method:

Standard Delivery

Available items are shipping Standard Delivery and are expected to arrive within 7 business days.

Billing Address:

CAROLYN WHELCHEL

424 N HIGHLAND DR

CEDAR CITY, UT 84721

Shipping Carrier:

USPS

Tracking Number:

92612927005592000123979141

Item Quantity Price



Bootcut Pull-On Stretch Jean

Color: LIGHT STON

Size: 24 W

Item #: [protected]

Price: $24.99

Status: SHIPPED

1

$24.99



Fine Gauge Duster Cardigan

Color: HEATHER GR

Size: 22/24 (1X)

Item #: [protected]

Price: $49.99

Status: SHIPPED

1

$49.99



Merchandise Subtotal: $74.98

Shipping & Handling: $15.99

Tax: $4.63

Your Subtotal: $95.60

Your Order Total: $95.60

Order Status

ORDER STATUS

Billing Payment

BILLING & PAYMENT

Returns & Exchanges

RETURNS & EXCHANGES

ROAMAN’S CARD

Save $20 when you open and use a Roaman’s Credit Card!1

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* Use code RMESPECIAL to get 40% off a highest priced item. Valid online only. Discount applies to subtotal only and does not include shipping and handling or taxes. Does not apply to international orders. Not applicable to gift cards or prior purchases. May not be redeemed for cash. Returns will be credited at the discounted price. Excludes select third party merchandise. Expires in 5 days.

1 Subject to final credit approval. $10 off your first purchase of $25 or more when you open and use your Roaman's® credit card. Can be combined with other offers. Returns will be credited at the discounted price. Not applicable to gift cards, clearance items or prior purchases. Applies to subtotal only. May not be redeemed for cash or used as payment on credit card. One time use only. Excludes shipped items directly from the third party brands, clearance, national brands and shoes. Discount shown on confirmation page after choosing Roaman's® Credit Card as payment. The rewards program is provided by Roaman's. Program terms may change at any time.

For full Rewards Terms and Conditions, please see comenity.net/roamans.

Subject to credit approval. Roaman's® Credit Card accounts are issued by Comenity Bank.

Catalog Request Gift Cards

My Account Customer Service

Recipient: [protected]@AOL.COM.

Our goal is your complete satisfaction! If we have not delighted you, unworn, unwashed or defective merchandise may be exchanged or returned within 60 days of ship date. We are happy to process an exchange at no additional shipping expense for a new size, color, or different item. If you prefer to return, you will receive a refund of the purchase price (less shipping and prepaid return label charges). A refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after 60 days from the original ship date. Items shipped directly from third party brands, returns and exchanges on Amazon or Walmart, or exchanges on PayPal are excluded.

Final sale items cannot be returned or exchanged. If you return a final sale item, you will not be refunded for the item or shipment and the item will be donated to a charity local to our Indianapolis, IN distribution center.

Keep great offers coming to your inbox. Add [protected]@mail.roamans.com to your address book. Please do not reply to this email, this account cannot be answered.

Register to access all of our convenient site features. It's fast, easy and secure. Subscribe to our email list. Read our Privacy Policy. If you have any questions or comments and would like to contact us, please use our Customer Contact Form.

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All rights reserved. Roaman's®, 2300 Southeastern Ave, Indianapolis, IN 46201.

Your relationship with Roaman's is governed by our Terms of use.

I got an e-mail from roamans.Com saying to put in the code rmespecial and get 40 percent off of the the chloe tie-front caftan. I was placing the order for the item and i put in the discount code that was sent to me from roamans.Com and put in all my information to purhase the item and was about to place the order when i saw the discount was not applied 40% so i deleted it from my bag and called roamans twice and got asolutely no help from the 2 operators they said there was no order even though i told them what happened. They couldn't even find the item that i wanted to buy i had to find it for them, do their work. I also put in all my personal info, name address, my credit card number and i do not want roamans or any of their employees to have my info as i did not purchase the item becaluse they did not give me the discount that they promised me. Also, when i put in the code rmespecial roamans told me the code was applied? but they did not deduct it, ver mis leading saying it was applied and then i did not get it. Never will i buy anything from roamans again, they lied to me, cheap compabyt.

On May 9, I placed an order for three dresses. I did a 4 part payment plan for $439.43 with $109.86 being paid every two weeks.

Before May 24, I returned two of the dresses.

On June 12, I had to call and ask where my refund is. I was told by an agent at that time that I would be refunded $376.26.

On June 11, you deducted $109.86 from my Paypal account.

On June 14, I received a reduced amount of $266.40 in my paypal account.

I would like to have $109.86 returned to my paypal account.

On another note, I had a horrible encounter with a Roaman Supervisor Specialist by the name of Rachel. She refused to place me on the phone with her supervisor and kept arguing with me that $376.26 was returned to me. I can assure you — this is not the case.

She told me her ID number is 33745. She is not showing the customer service values that Roaman's purports to have as published on your company's website.

I will be reporting this to the Better Business Bureau as well.

I would like to have my funds returned to my account.

Renita Hosler

[protected]

[protected]@gmail.com

I ordered two items from Roaman's in March. The zipper did not work properly on the sweater and the jeans were too big. I also received a gift with purchase (umbrella & tote). I returned all of the items on April 20. I have called several times to see the status of my refund. They keep blowing smoke up my you know what - "We have received the items but you must wait 3-5 business days for the refund." Well, first it was 3-5 days, then 7 days, and now 10 days. Today is April 30 and no refund. Do not order from this company!

I ordered a T-shirt from this company back in Jan 2022. The tracking information consistently showed Delayed, Pending. Fed Ex tracking still reads this as of today (4/19/2022). I contacted Roamans as I am tired of waiting and was made aware that I had to contact them before 60 days was up or they can't help me and I have to eat the loss of the $30. Nowhere on their website is the customer made aware of this policy, nowhere on my order summary does it mention this. As a consumer, I should not have to follow an order which never made it to FedEx to be sure I will get my merchandise. Very disappointed in their treatment of customers and their policies which basically put the responsibility on the customer to be sure they get their products paid for.

I started Christmas shopping the end of October. I received my Roamans order on October 27, 2021. An item on the order that was part of my daughter's Christmas present needed to be returned, because this was a duplicate present, I spoke with Roamans customer service on December 26, 2021, I was advised it will be more than 60 days when they received the return, and all sales are final after 60 days. I explained this was a Christmas present, I requested a manager, but representative advised the manager will say the same thing. I have other items on that order which were also Christmas presents, if they don't fit, sized wrong, sent damaged etc. I stand to lose the purchase price of the entire order. I am being penalized for shopping early. Most companies allow for extended returns doing the Christmas season. I feel I should be allowed to return the item if not for a refund at least a credit voucher.

2 weeks ago I placed an order with Romans. As I order from here all the time I didn't expect to have this awful experience. I ordered 3 pair of jeans a sweater and a chunky tweed cardigan. What I received was 2 pair of jeans a sweater and a pair of underwear that looked as though they came out of my great great great grandmothers wardrobe. I paid 50.99 plus tax and shipping for the cardigan. A heck of a lot more than these underwear are worth. After calling customer service several times and them insisting that they charge my card again to send me my sweater I spoke with a supervisor Deb who yelled at me like it was my fault they sent me the wrong item and they would not send me the correct item. I agreed to send the item that I received back as long as they sent me a shipping label of overnight service and they shipped my cardigan overnight as well as this is a Christmas present and I am not waiting another 4 to 5 weeks to get my item. They refuse to do anything. I either want a refund or I want my item. This is unprofessional and I will go to the bbb.

I ordered $116.33 worth of clothing on Aug 13, 2021.
It didn't fit so I followed the return instructions to the letter and sent the stuff back that week.
It's now Sept 15 2021 and I have tried emails, messages on Facebook and finally had a "conversation" with one of their reps who was rude and kept trying to hang up on me! She insisted the electronic refund was in my email box and I repeatedly told her it never came but she knew WAY more about my email than I apparently do! Then she said she would credit my Roaman's credit card and I told her no, I wanted a check, I don't want to purchase anything else from Roaman's! She told me no way and now I have to spend my money at such a store? I want a check.

Ordered [protected], received wrong item. Called and was told to ship it back, refund within 10 days. Shipped it 8-10-21, they received 8-13-21. No refund 10 days later, called told by 8-24-21. This is 8-24-21, no refund, was just told that they still have not processed the return so I can not get my refund yet. Really, such poor customer service, they take your money the day you order, but when they make a mistake you have to wait forever for a refund. Do not order from them again. Then they hung up on me!
Tracking number [protected] 5922 91:
Order number [protected] Roamans.