Spanx
Reviews and Complaints

I kept one item, which was an over size blazer. I returned three items. One being wide leg blk crepe pants, one all blk jumpsuit, another oversized blazer in 1x. I only receive credit for two. The crepe wide legs pants and the over size blazer. The jumpsuit and the oversized blazer were returned in the same box. Credited for the blazer and not the jumpsuit. How is that possible?

I am writing to express my disappointment with a purchase I made from Macy's of two of your underwear from your company. I made that purchase based on your promotion about the quality and reliability of your products. However, this particular experience has left me feeling dissatisfied.

I recently purchased 3 pair of underwear from your tUnfortunately, the underwears have not lived up to that quality and reliability and to my expectations. They exhibited several issues. The first one is rolling down my waist and around the butt line, its very loose.

The second one is not true to size. It is so uncomfortable to the point where it's extremely tight in the legs and rolls up on the legs also, stabbing in the groin.

I kindly request that you address these issues by providing a suitable solution. It would greatly alleviate my inconvenience if you could offer a replacement for the faulty pairs of underwear or any other compensation that you deem appropriate.

I have always appreciated the great customer service that your company provides, and I trust that you will take my concerns seriously. I value the customer-company relationship and I am hopeful that we can resolve this matter to our mutual satisfaction.

Thank you for your attention, and I look forward to hearing from you soon.

Sincerely,

Lois Frederick

I put my order in for some Spanx gear a whole 6 days ago and I paid for the one business day delivery. But guess what? I still don't have my order! Can you believe it? It hasn't even been filled yet at their distribution center. I was so mad that I called them up to complain and try to cancel my order. But they refused to cancel it even though it wasn't shipped yet. Can you believe that? I told them that I am moving in just 2 days and I need to cancel or redirect the order to my new address. But they refused to help me out. They said that I will have to deal with Fedex myself even though it is completely Spanx's fault. Can you believe that? I said it won't help as Fedex has horrible customer service, as bad as Spanx, plus why must I fix their mess up and how would dealing with Fedex after it maybe ships one day help. Meanwhile, maybe one day this year it will get shipped and sit in the lobby of the building I will no longer be living in. They only refunded the shipping charge, which is just not good enough. They are just plain awful.

I've been trying to get a return label from Spanx since the summer and it's been a real hassle. The customer service reps on the phone are friendly enough, but they don't seem to follow through on their promises. Tabatha Wing emailed me a FedEx label, but when I took the package to the store, they said the number wasn't valid. I spoke to Jocelyn Franklin, who assured me she would send a label in the mail and even gave me the FedEx number. But that was back on October 1st and it's now October 27th and still no label. I even called FedEx myself and they said the number Spanx provided wasn't theirs. It's frustrating to feel like I'm being lied to and given the runaround.

I think it's important for people to know what kind of company Spanx is. They don't seem to care about their customers once they've made a sale. And good luck trying to reach any senior executives - they're completely insulated from the people who actually use their products. It's no wonder they're closing their retail stores - who would want to deal with this kind of customer service in person?

I'm not too worried about the $68 credit I have with Spanx - I'll survive without it. But I won't be buying any more of their products and I'll be sure to warn my friends and family about my experience. It's a shame, because I've heard good things about their products, but the terrible customer service just isn't worth it.

I gotta say, I'm pretty disappointed with Spanx. I ordered some stuff from them a while back and had to return it. But it's been SIX MONTHS and I still haven't gotten my refund. I've called customer care so many times I've lost count. They keep telling me there was a problem with refunding my card and that they have to send a check instead. But "corporate" hasn't updated them on when the check will be sent. It's like they don't even care about their customers.

When I ask to speak with a manager, they always say they can't transfer the call and that someone will have to review my request in the system and call me back. But that never happens. They say they can't contact corporate either. I mean, what kind of company is this? It's like they're not even trying to help me.

I even tried filing a complaint with the BBB, but they told me that Spanx wouldn't respond. And to top it all off, I've messaged Sara Blakely, the founder, on social media multiple times and she hasn't responded either. It's like they're just ignoring me.

Honestly, I don't know how they still have any customers with the way they handle problems. It's really disappointing.

So, I recently ordered a product from Spanx.com and decided to have it shipped overnight on a Thursday evening. I was hoping to receive it before the weekend, but I wasn't sure if it could be delivered on a Saturday or Sunday. Unfortunately, I ended up spending half an hour on hold before finally getting a call back from customer service.

The person who called me back kept calling me "ma'am" over and over again, which I found a bit annoying. They told me that there was no way to refund the overnight shipping or cancel the order, and that I would have to wait until I received the product before I could do either. This was frustrating, especially since I had received an email from Spanx stating that the order wouldn't ship on or after the following Monday.

To make matters worse, the customer service representative was quite rude to me. When I mentioned that I had ordered the product in time for a holiday, she insinuated that she knew which holiday I was celebrating and said that I would receive it before Christmas. I found this to be very unprofessional and unnecessary.

All I wanted was for my daughter to be able to open her gift on time, but it seemed like Spanx didn't really care about that. It would have been nice if the customer service representative had apologized for the confusion or tried to find a solution for me. Instead, I was left feeling frustrated and disappointed.

Overall, I think that Spanx has some work to do when it comes to their customer service. While I appreciate that they offer overnight shipping, it's not very helpful if they can't deliver on their promises or treat their customers with respect. I hope that they will take this feedback into consideration and make some changes to improve their service in the future.

I was really excited to try out Spanx high rise flares for my upcoming trip. I spent a lot of time on their website trying to figure out the right size for me. I'm 5'7" and I read on their site that petite sizes are for shorter people and that their pants are designed for higher heels. So, I ordered the regular size based on my assessment of the length issue.

However, when the pants arrived, I was disappointed to find that they were 3 inches too long. I called their customer service today to see if they could send me the petite size with expedited shipping so that I could have them for my trip. I explained that I'm an attorney and a new customer, and that I would likely order more from them in the future, but I really needed these pants for my trip.

To my surprise, they told me that I would have to pay an additional $26+ for expedited shipping. I asked to speak to a manager, but was told that no manager was available for 24 hours or longer. While the customer service representative apologized, she said that there was no other solution unless I paid the extra shipping fee.

I was really disappointed with this response. I explained that I would return the pants and that I wouldn't be ordering from them again. I also mentioned that at my office, we wouldn't treat a client in this way, especially with misleading information about the length of their pants.

Overall, I was really disappointed with my experience with Spanx. While I was excited to try out their products, the misleading information on their website and the poor customer service left a bad taste in my mouth. I hope that they can improve their customer service in the future so that other customers don't have to go through the same experience that I did.

So, I was really excited to order from Spanx.com. I mean, who doesn't want to look and feel their best, right? I placed my order and then realized I made a mistake with the shipping address. Oops! I called right away, within five minutes, to try and fix it. Unfortunately, there was nothing they could do to change the address. They did offer to let me send it back, but that would cost me $10. I decided to just place a second order with the correct address and pay for expedited shipping (1-3 days).

Well, it's now been three days and my order still hasn't left the warehouse. I contacted customer service again and they couldn't tell me why it hasn't shipped. They also couldn't cancel the order or refund the extra shipping cost. All they could do was apologize and say their hands were tied. I'm so frustrated because I needed the item for an event and now I won't have it. I have to pay to return both orders even though they didn't fulfill their promise of expedited shipping.

My advice to anyone thinking of using Spanx.com is to not bother with rush shipping or trying to get assistance. It's just not worth the hassle. I'm really disappointed because I was looking forward to trying out their products, but this experience has left a bad taste in my mouth.

I gotta say, I ain't too happy with Spanx right now. I ordered me some faux leather pants on January 14th and it's now January 26th and I still ain't got 'em. They been "stuck" at the post office since January 19th and ain't no movement or updates on 'em. So, I decided to contact customer service to see what's up and they told me I gotta wait until they can confirm that the pants ain't arrived yet. Like, seriously? I gotta wait until Monday for them to confirm that I ain't got my pants yet. And then, they gonna reship 'em.

But, if I wanna cancel the order and go buy 'em at the store, I gotta wait 30 days for a refund. That's just ridiculous. Spanx already took $88 for the pants and I still ain't got 'em. I wouldn't recommend buying from this company 'cause they ain't gonna help you resolve the issue. They just take your money and don't care if you get the item or not. Even when the item is obviously "stuck" or "lost", the agent has access to the same tracking information as I do and can see the status.

I'm just plain disgusted. I'm out almost $90 and STILL HAVE NO PANTS. Don't waste your money on Spanx, folks. They ain't worth it.

I just had an experience with spanx.com that left me feeling pretty frustrated. I ordered an item and paid extra for 3-day shipping, which cost me a whopping $35. But when the package arrived, I noticed that the company had put the wrong phone number on it and left out my address entirely. I was pretty annoyed, but I figured I could just call customer service and get it sorted out.

Well, that turned out to be a whole ordeal. The customer service agent I spoke to couldn't find my package in their system, so they suggested I call the shipping company directly. I spent the entire morning on the phone with the shipping company, trying to track down my package and get the information corrected. It was a huge hassle, and I was pretty frustrated by the time I finally got everything sorted out.

But here's the kicker: when I called spanx.com back to ask for a refund on my 3-day shipping fee, the representative I spoke to was incredibly rude. They told me that I was actually getting my package in 3 days, because they take a full business day to process orders. So even though I ordered on a Saturday, the Monday was a "processing day" and the order wasn't submitted until Tuesday. And if I hadn't wasted my whole morning trying to track down the package, it would have never arrived at all.

So basically, if you're ordering from spanx.com and you need your items by a certain date, don't count on their shipping times. Even if you pay extra for 3-day shipping, you might not get your package until 4 business days later. And if there's any issue with your order, be prepared to spend a lot of time on the phone trying to get it sorted out.

I gotta say, I'm pretty disappointed with Spanx. I mean, I dropped over $150 on two items and when I got them, they just weren't what I was looking for. So, I sent them back right away, thinking I'd get my refund in no time. But it's been over 12 days and still no sign of my money. I've called customer service a bunch of times, but each time I'm on hold for like 40 minutes just to talk to someone who can't give me any real answers. They say they have no way of knowing if my return has been received or not, and the only way to communicate with the warehouse is by email. And even then, I was promised an update three days ago and still haven't heard anything.

It's just frustrating, you know? Spanx is such a big company, you'd think they'd have their act together when it comes to returns and customer service. But apparently not. I'm definitely not buying directly from them again, and I wouldn't recommend anyone else do it either. If you want Spanx, go to Nordstrom or some other store that carries them. At least they'll have better customer service.

And get this - turns out the returns go to Canada. What's up with that? I thought Spanx was an American company! It's just ridiculous.

I recently had a disappointing experience with Spanx. I ordered a pair of leather-like pants from their website in November of last year. When the pants arrived, I noticed that the reinforcement on one of the back corner pockets was not attached. I could see the hole where it was supposed to be sewn. I was disappointed, but I understand that sometimes things happen during shipping.

I contacted customer service to see if they could help me with the issue. Unfortunately, I was met with useless customer service who did not really care about the issue. They told me that it was past the 6-month return policy and that there was nothing they could do. I was frustrated because I had not even worn the pants yet, and it was not my fault that they were damaged.

This was not the first time I had purchased pants from Spanx. In fact, it was my third purchase within the last year or two. Due to COVID, I have not had many opportunities to wear these items. I understand that there is a policy, but I just expected a better solution than a 15% off coupon for my next purchase. Their products are not cheap, and I was disappointed that they did not seem to care about my issue.

As a business owner myself, I know the importance of good customer service. When a customer receives a defective product, it is important to go beyond the policy to make them happy. Saying sorry it's past 6 months is ridiculous, especially when the customer has not even worn the item yet. I was hoping for a better solution, but unfortunately, I did not receive one.

Overall, I was disappointed with my experience with Spanx. I hope that they can improve their customer service in the future and prioritize making their customers happy.

I placed an order with Spanx and the minute the order was confirmed, I realized that it would be shipped to the wrong address. I immediately contacted Spanx (within 2 minutes of placing the order). I emailed (my email was returned as undeliverable), I called (my call was disconnected with no resolution), I initiated a chat at which time I was told that there was nothing they could do. I feel this is unacceptable. I have had this happen with other companies with no issue whatsoever.

Dear Sir or Madame,

I have ordered the Spanx shape tops (to cover your top but not the bottom) and some other Spanx things but the problem is that the Spanx top expands and rolls up eventually. I have ordered EU sizes M/L (that is 38/40 in EU) and XS (36/38 in EU) and I see no difference when wearing them. Overall, the tops always roll up and I always have to adjust them. Would it be possible to have a wider lower firm ribbon that would stick? Or as in overall to just have it as a neglige?

Overall I am very pleased with your products, happy to be your customer, feels like second skin, however it's not pleasant on moments (when you are at a meeting and something just rolls up/down your body).

Defective product and useless customer service who do not really care about the issue if it doesn’t fall in their policy even when it’s not your fault you were sent a damaged product.

Ordered leather like pants and the reinforcement on one of the back corner pockets was not attached. When I pull the corner pocket reinforcement part, you can see the hole it’s suppose to be sewn to. I purchased this online November of last year 2021. Tags are still on and have not been worn. This is my 3rd pant that I’ve purchased online within the last year or two and have not worn any of them yet. With COVID, I haven’t had much opportunities to wear these items. I understand there’s a policy but being that I haven’t even worn them and it wasn’t my doing that it is damaged, I just expected a better solution than sorry it’s too late but you can have 15% off your next purchase. Why would I purchase something again if I wasn’t satisfied with the service? Their products aren’t exactly affordable or inexpensive. Knowing when to give good customer service when sending defective products should be a priority than saying sorry it’s past 6 months is ridiculous. I’m a business owner myself and I know when I have to go beyond the policy to make my customers happy.

Received as gift and first time I wore them there were 3 wholes in back of leg.

After waiting over a month for the item to even be shipped, I received a confirmation claiming that my order had been delivered last week. The order never arrived. I checked everywhere where it could possibly have been left (nothing). I immediately reached out to customer service, and they told me to wait an entire week to lodge a complaint because according to them, it might still show up. I waited 3 business days and decided to contact them again. This time they told me, I had to wait the entire week (ridiculous). I finally waited this alleged week and decided to let them know that it never showed up. This time, they're telling me that they can't reship it because they are out of stock. This time i'm absolutely livid, so I asked them to ship me a similar product. They said that they were not allowed to do that. The best that they can do is offer me a gift card for the price that I paid. I bought the item on sale, so all of their items have now been marked up. This would force me to spend extra money to offset the cost. If I was going to pay the full price, I never would have made the purchase to begin with. I kindly asked for a refund. They refused to give me a refund. My only option was this gift card that would leave me bound to making another purchase from them, thus taking more of my money, and sending me something that i'm not sure is even going to arrive. These people are thieves. Do not buy from the website. One other thing, every time I order something in an xs, it fits like a small or a medium and is completely useless (more money wasted), as they can't even label sizes correctly.

Severely disappointed in their service regarding my order # [protected].
I paid for express shipping of 3-4 days on 11/29, and have yet to receive these items which I now no longer need as the event has now passed!
Attempted to call their customer service this week, which has a horrible menu and does not lead you to a live person. I even left my number as an option for someone to call back when available and 72 hrs later ...nothing!

I started the process to return the item BUT the items have still not been delivered where I can ship them back!

There's no email address provided to even write a complaint. I will NEVER order from them again. The service options are horrible, especially when your items selling point should correlate with a higher level of service.

At this point I don't even know what my options are considering fedex does not show these items shipped, you (spanx cus serv) are unreachable and unresponsive, I have no items to return to even follow your refund process! So disappointed.

I returned three pairs of leggings and have only received the money for one pair. Order #[protected] and #[protected]. I placed all three pairs of pants in one box and only received refund for one pair. Could someone please assist me in this matter.

Please assist.

Thank you,
Andrea Purcell

I ordered an item, but the system default to the wrong size. I call them and they told me there is nothing they can do. I have to received the wrong size and then initiate a return rather then update the order. The order has not and will not ship for 5 days. SO WHY THE ORDER COULD NOT BE UPDATED TO THE RIGHT SIZE. IAM CONFUSED.