Pinup Girl Clothing’s earns a 1.2-star rating from 1 reviews and 10 complaints, showing that the majority of vintage fashion enthusiasts are dissatisfied with their purchases.
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Won't buy again
I went through quite a PUG phase a couple of years ago and bought hundreds of dollars worth of clothing (all directly from the website, no seconds or PUG "yardsale" items). Over the course of a year I bought dresses, shirts, skirts, and pants. I can honestly say I only ever wear two of the items I bought. Although I like the fabric quality of all the clothes, every item has some flaw (poorly sewn seam, slight ripple in the cloth, bulging pockets, slightly uneven hem) or strange thing about the fit. I look back and can't believe I invested so much money in PUG clothing. When I first noticed the little flaws, I tried to ignore them, as the returns/exchange process with this company is expensive and onerous. Unfortunately, the flaws would bug me everytime I put on the clothes so I just stopped wearing them. Quality control seems to be a major issue with PUG, and for the price, the clothes really arent worth it. (Expensive) lesson learned, I won't buy from here again.
Pinup Girl Clothing Complaints 10
Pinup Girl Clothing Review: Non-existent Customer Service and Disappointing Returns
Pinup Girl Clothing is like this really strange company, you know? It's kind of like when you order something from one of those Instagram stories and you're not really sure what you're getting yourself into. It's a bit of a mystery, I tell ya. And let me tell you, their customer service is non-existent. I mean, seriously, they don't even have a phone number you can call. How are you supposed to get help if you have a problem?
I've known about Pinup Girl Clothing for a long time, and I used to hear that girls could find some cute dresses there. But let me tell you, things have changed. It's not a real site to order from anymore, if you ask me. I decided to give it a shot and ordered the same dress in two different sizes. Turns out, the fit was just plain weird on both of them. So, naturally, I wanted to return them.
But oh boy, getting someone to actually respond to my return request was like pulling teeth. It took forever, I'm telling you. And when I finally did get a response, I had to pay for the shipping back myself. No refund, no nothing. And don't even get me started on their email situation. It's like they go straight into the abyss or something. I never got a single answer to any of my emails.
And let's not forget about their chat feature. It's like a ghost town in there. I swear, I could hear crickets chirping every time I tried to reach out for help. It's like they just don't care about their customers at all.
But here's the real kicker. After all the trouble I went through, they had the audacity to block me from their Facebook group. Can you believe that? The Facebook group is the only place where you can actually reach the owner. So, I thought, maybe I can describe my issue and ask for some help there. But nope, they shut me down real quick. Talk about a slap in the face.
So, yeah, rest in peace Pinup Girl Clothing. It's a shame, really. They used to be a place where girls could find some cute dresses, but now it's just a mess. I wouldn't recommend wasting your money or time on this site. Trust me, you'll thank me later.
Terrible Experience with Pinup Girl Clothing: Late Delivery, Forgotten Item, and Unfair Return Policy
I gotta tell ya, folks, I had a real rough time with Pinup Girl Clothing. I was all excited for this function, so I ordered myself two tops and a skirt from their website. Now, here's where the trouble starts.
First off, it took a whopping 10 days for them to deliver the tops. I mean, come on, that's a long time to wait, right? But that's not even the worst part. When I called them up to ask about the skirt, guess what? They had completely forgotten to send it! Can you believe it? I was fuming, let me tell ya.
So, I explained to them that it was too late for my function and I needed to return everything. And what do they do? They go ahead and ship the skirt anyway! I mean, seriously, what were they thinking? Talk about adding insult to injury.
But here's where it gets even more frustrating. Even though they messed up big time, they had the nerve to make me pay to ship the tops back. Can you believe that? I was livid. And to top it all off, they threatened not to refund my money because the tops arrived in 15 days instead of the 14-day return policy. Can you say ridiculous?
Now, I did eventually receive the skirt and sent it back, just like they asked. I made sure to return all the items in their original packaging, you know, to keep things fair. But guess what? It took a whopping 10 weeks for me to finally get my refund, and they even deducted the shipping costs. Can you believe the nerve of these guys?
Let me tell you, folks, this whole experience left a bad taste in my mouth. I swear, I'd rather go naked at Dapper Days in Disney World than ever visit their site again. Trust me, save yourself the headache and steer clear of Pinup Girl Clothing. You'll thank me later.
Terrible Customer Service Experience with Pinup Girl Clothing: Ignored Emails, Broken Phone Numbers, and No Refund
So, I ordered this dress from Pinup Girl Clothing on May 12th, right? They sent me an email saying I'd get a tracking number within 5 business days. Cool, right? But guess what? I never got that tracking number. I even logged into my PUG account and sent them a couple of emails through their Contact Us form, but they straight up ignored me. Not once, but twice! Can you believe it?
So, I thought, maybe I'll hit them up on Instagram, right? But nope, they told me they don't deal with customer service stuff there. What a bummer! I was desperate, so I emailed them directly not once, but twice! And guess what? They ignored me again! I even tried calling all the numbers I could find for them, including the one on their Better Business Page. But either they ignored me or the numbers were just plain broken. Can you believe the nerve?
I was so fed up with their nonsense that I decided to file a complaint with the better business bureau. And guess what they did? They emailed me back, saying they added me to some refund list. But you know what? I still haven't seen a single penny from them. It's like they're playing games with me or something. It's beyond frustrating, you know?
And let me tell you, their customer service is just plain shady. I mean, even their emails don't have the name of the person who's supposedly helping me. How sketchy is that? It's like they're trying to hide something. This is exactly what scam companies do, and it's not cool at all.
Overall, I'm just so annoyed with Pinup Girl Clothing and their complete lack of customer service. It's like they don't care about their customers at all. I wouldn't trust them with my hard-earned money, that's for sure. So, be warned, folks. Stay away from these shady characters.
Is Pinup Girl Clothing Legit?
Pinup Girl Clothing earns a trustworthiness rating of 87%
Highly reliable. Use their services with confidence, yet trust but verify.
Pinup Girl Clothing has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of Pinup Girl Clothing's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Pinupgirlclothing.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Pinupgirlclothing.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Pinup Girl Clothing and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Pinup Girl Clothing's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 1 complaints being resolved.
- We conducted a search on social media and found several negative reviews related to Pinup Girl Clothing. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Horrible Experience: Terrible Quality, Poor Customer Service, and Dishonest Practices
This clothing place is absolutely terrible, I can't even begin to describe how awful my experience was. Seriously, don't even bother wasting your hard-earned money here. So, I decided to order this green Beatrix gown, right? Well, let me tell you, it was a disaster from the start. The fit was all wrong, and the quality? Oh boy, it was just plain awful. So, I did what any reasonable person would do, I sent it back and paid for the shipping myself. I mean, come on, the least they could do is cover the shipping, right?
Now, get this, I sent it back and it was delivered on 11/22. But did I hear back from them? Nope, not a peep. So, I decided to take matters into my own hands and contacted them on 12/2. Finally, they responded and said they received it and would do an inspection. Alright, fair enough, I thought. But guess what? Two whole weeks went by and still nothing. Can you believe it? I had to email them twice during those two weeks just to get a response. It's like they were purposely ignoring me or something.
And then, when they finally did respond, they had the audacity to say that the dress didn't pass inspection. Can you imagine? I mean, I literally tried it on for like 5 minutes, and they have the nerve to claim it had an odor? What a bunch of liars! And to top it all off, they had the nerve to tell me that if I wanted the dress back, I had to pay for it myself. Can you believe the nerve of these people? The dress was cheap and definitely not worth the money I paid for it.
Let me tell you, I'm all about reading reviews and buying from trusted sources. But after this experience, I can safely say that I will never, ever buy from this place again. They are just not trustworthy, plain and simple. This company is absolutely terrible, and I strongly urge you to go somewhere else for your clothing needs. Trust me, you'll thank me later.
Disappointing Quality and Poor Customer Service: My Experience with Pinup Girl Clothing
I had a real PUG phase a couple years back, man. I dropped a ton of cash on Pinup Girl Clothing, straight from their website, no seconds or "yardsale" stuff. I'm talking hundreds of dollars, dude. I went all out and got dresses, shirts, skirts, and pants. But let me tell ya, I only rock two of those items now. The fabric quality is solid, I'll give 'em that, but every single piece has some sorta flaw, ya know? Like a poorly sewn seam, a little ripple in the cloth, pockets that bulge out, or a hem that's a bit wonky. It's crazy to think I spent so much dough on PUG gear. At first, I tried to brush off those little imperfections, 'cause returning or exchanging stuff with this company is a real pain in the butt and costs a pretty penny. But man, those flaws just kept buggin' me every time I threw on their clothes. So I just stopped wearin' 'em altogether. Quality control is a major issue with PUG, and for the price they charge, these clothes ain't worth it, man. It was an expensive lesson, but I ain't buyin' from 'em again, that's for sure.
Disappointing Experience with Pinup Girl Clothing: No Refund, Poor Customer Service
Pinup Girl Clothing is a company that I had high hopes for, but unfortunately, my experience with them has been nothing short of disappointing. I decided to splurge and order a dress from their website, spending a hefty $200.00. When the dress finally arrived in the mail, I eagerly tried it on, only to find that it didn't fit me quite right. Disappointed, I decided to go through the process of returning it, paying for the shipping myself.
I promptly sent the dress back the very next day, making sure to track the package to ensure its safe return. According to the tracking information, the dress made its way back to the company within a few days. However, despite my efforts and numerous emails to their customer support team, I have yet to receive a refund. It's frustrating that there is no option to call and speak to a live person, as the phone number provided has a full message box and doesn't allow for leaving a message.
Now, I must admit that I have been a loyal customer of Pinup Girl Clothing for quite some time, having spent thousands of dollars on their clothes in the past. I have always been pleased with the quality and style of their products, which makes this return experience all the more disappointing. It has been over a month since I returned the dress, and still, no refund has been issued.
I am starting to feel like I have been taken advantage of, as if my hard-earned $200.00 has simply vanished into thin air. I cannot stress enough how strongly I advise against purchasing from this company. Save yourself the trouble and avoid them at all costs. If you're in the market for a fabulous retro dress, I suggest checking out Amazon instead. They offer a wide selection at a fraction of the price, with a hassle-free return process.
Pinup Girl Clothing seems to be nothing more than a scam when it comes to returns. It's disheartening to think that they may be intentionally keeping customers' money without providing the promised refunds. In fact, I believe that a class action lawsuit should be considered against this company, as I'm sure many others have fallen victim to their deceptive practices.
In conclusion, I urge you to steer clear of Pinup Girl Clothing. Don't make the same mistake I did. Look elsewhere for your retro fashion needs and save yourself the headache and disappointment.
Pinup Girl Clothing: A Nightmare Experience with Unethical Practices
I gotta say, this has been the absolute worst experience I've ever had with a clothing company. Pinup Girl Clothing, man, they really don't give a damn about anything except grabbing your hard-earned cash. I mean, seriously, I dropped over 500 big ones on their website, thinking I was gonna get some killer clothes. Boy, was I wrong.
So, here's the deal. I made sure to do my homework, you know? I checked all the rules and regulations about importing stuff into Australia. And guess what? If your purchase is under 1000 Aussie dollars, you're all good. Well, my order was well within that limit, no doubt about it. But what do those Pinup Girl folks do? They go ahead and slap the wrong amount on my invoice, 'cause some of the items were on sale or whatever. And now, they're refusing to fix it for me. They won't send an amended invoice to customs, 'cause apparently, they only accept it from the sender. What a load of crap!
Because of their stupid mistake, the total on the invoice adds up to 1002 Aussie dollars. And you know what that means? It means I gotta cough up an extra 300 bucks in taxes! Can you believe it? I'm already paying for their screw-up, and they won't even lift a finger to help me out. I've been waiting for my package for over two freakin' weeks, and not a single soul from Pinup Girl Clothing bothered to reach out to me. Nope, I had to be the one to ask where the hell my stuff is. Real classy, guys.
Oh, but it gets even better. Those Pinup Girl jerks had the nerve to tell me that if my package gets sent back to them, they're gonna deduct the cost of the taxes it took to return it from my refund. So basically, I'll be left with squat. Talk about being ripped off! These guys are nothing but a bunch of thieves, I tell ya. I swear on my mama's grave, I will never, ever shop with Pinup Girl Clothing again. They can kiss my hard-earned money goodbye.
So, take my advice, folks. Stay far, far away from Pinup Girl Clothing. They don't give a damn about you or your money. Save yourself the headache and find a company that actually cares about their customers. Trust me, you'll thank me later.
Terrible Customer Service and Lack of Communication: A Warning About Pinup Girl Clothing
They don't answer your emails, PM's, chat box messages, or comments under FB posts. They just don't care about customer service at all. So, if you're gonna buy something, make sure it's the perfect size and item, 'cause if there's a quality or sizing issue, don't expect any correspondence at all.
I returned an item for a refund, but I haven't seen any money transfer happening. And the company hasn't contacted me at all. It's like they vanished into thin air.
Oh, and that 15% off your first item if you sign up for emails? Total scam! I signed up, but no voucher or offers were sent my way. And guess what? No response to my messages either.
I had to go to consumer protection to get any sort of response, which is just ridiculous. If they've closed down because of COVID or something, they should let us know on their social media and website. Leaving us hanging like this is just not cool.
Clearly, they don't care about us customers or our money. But hey, there are plenty of other brands out there who actually value their customers and want our money. So, why bother with Pinup Girl Clothing?
Pinup Girl Clothing: Beware of Inaccurate Measurements and Poor Customer Service
I used to be a regular customer of Pinup Girl Clothing online, but not anymore, ya know? So, I ordered this dress in a Medium size, right? I made sure to measure myself and compare it to their online measurements. But when the dress finally arrived, I couldn't even zip it up, man! It was like trying to fit into an XS or something. So, I whipped out my trusty tape measure and guess what? The measurements clearly showed that it was an XS, just like I suspected!
I decided to give 'em a call and let 'em know that their online measurements for this dress are way off, ya dig? I mean, it's their fault for not having accurate measurements posted online, right? So, I asked if they could at least refund the shipping cost since it was their mistake. But, oh boy, they have this ridiculous return policy, only 14 days! Can you believe it? I had to pay 20 bucks just to ship it back, and in the end, they flat out refused to refund the shipping cost. Can you believe the nerve?
I even went ahead and complained to a manager, but they didn't give a hoot, man! They didn't care one bit that they were losing a loyal customer like me. It's a real bummer, ya know? I mean, their clothes are pretty nice, but their customer service and return policy are just plain awful. And get this, they ain't even BBB-accredited! There are tons of negative reviews out there, especially about their return policy and customer service. It's such a shame, really.
So, yeah, I used to love Pinup Girl Clothing, but now I'm done with 'em. It's a real letdown, 'cause their clothes are super cool. But hey, if you're willing to take a risk with their wonky measurements and lousy customer service, go ahead and give 'em a shot. Just don't say I didn't warn ya!
Terrible Business: Delayed Refunds, Ridiculous Return Policy, False Advertising
I ain't never gonna buy from your website no more, I swear! If I could just go around and leave bad reviews everywhere so nobody else has to deal with your terrible business, I totally would. I've been waiting for ages, you've had my package, the dress I'm sending back, since November 28th and you still haven't given me my money back (it's already December 26th, for crying out loud!). The way you handle things, the time it takes for returns, and the crazy deadlines us customers have to follow just to get a refund is absolutely ridiculous. But then you take your sweet time to give the money back, even though I had to shell out 14 bucks to ship the darn thing back to you just to make sure it arrived on time, 'cause once again, your return policy is a joke. I was so darn disappointed with the product, I swear it's false advertising to show the clothes on models without mentioning that they're wearing corsets or shaping underwear, 'cause the dress doesn't do what it claims. And now I gotta deal with all this mess, let me tell ya, I'm beyond disappointed. I might even have to go to the bank to get my money back. NEVER AGAIN, ABSOLUTE WORST.
Overview of Pinup Girl Clothing complaint handling
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Pinup Girl Clothing Contacts
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Pinup Girl Clothing phone numbers+1 (909) 509-5614+1 (909) 509-5614Click up if you have successfully reached Pinup Girl Clothing by calling +1 (909) 509-5614 phone number 0 0 users reported that they have successfully reached Pinup Girl Clothing by calling +1 (909) 509-5614 phone number Click down if you have unsuccessfully reached Pinup Girl Clothing by calling +1 (909) 509-5614 phone number 0 0 users reported that they have UNsuccessfully reached Pinup Girl Clothing by calling +1 (909) 509-5614 phone number
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Pinup Girl Clothing emailspr@pinupgirlclothing.com84%Confidence score: 84%Communicationcontact@pinupgirlclothing.com82%Confidence score: 82%Supportpugsupport@pinupgirlclothing.com79%Confidence score: 79%Supportlegalaffairs@pinupgirlclothing.com78%Confidence score: 78%Legal
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Pinup Girl Clothing social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
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