Simply Dresses
Reviews and Complaints

I recently had an experience with Simply Dresses that left me feeling disappointed and frustrated. As someone who primarily shops online, I understand the risks that come with purchasing clothing without being able to try it on first. However, I was in a bind and needed a dress for an upcoming event, so I decided to give Simply Dresses a try.

Unfortunately, my experience was far from positive. The dress I received did not fit properly, despite my careful attention to the size chart. Additionally, the color was completely different from what was pictured on the website. To make matters worse, the zipper on the dress kept getting stuck, making it nearly impossible to wear.

When I attempted to return the dress, I was shocked to discover that Simply Dresses charges fees for both returns and exchanges. Even though the dress was defective and did not fit according to their own size chart, I was still expected to pay additional fees just to receive a replacement or a refund.

As someone who values transparency and fair business practices, I was extremely disappointed by this experience. I had hoped that Simply Dresses would be a reliable source for online shopping, but I was sorely mistaken. I will not be shopping with them again in the future, and I would caution others to be wary of their policies and practices.

So, I had a bit of a rough time with Simply Dresses. I ordered a dress in mid-November 2016 for an event on December 9, and was super excited when it arrived on November 28. But when I tried to zip it up, the zipper wouldn't budge! I contacted customer service on November 29, and they said they'd send a replacement overnight on December 6, once the designer had made another one in my size.

But when December 7 rolled around, there was still no dress! I emailed customer service again, and they told me that it wouldn't be shipped until December 8 because the agent who was handling my case didn't see my response email. Ugh. I spoke to a supervisor right away, and she told me that there was no replacement available. Why didn't they know that on Monday? It would have been nice to get an update on the status of my order.

Now I'm scrambling to find a dress before tomorrow at noon, and I don't have a lot of time. This has never happened to me before, and I'm feeling pretty frustrated. Maybe it was just bad luck, but I wouldn't recommend Simply Dresses to anyone based on my experience. Good luck to anyone else who decides to give them a try.

I bought two dresses for my daughter's homecoming from Simply Dresses, but unfortunately, neither of them fit her well. The sizing chart on their website is way off, and it's quite frustrating. So, I returned both dresses for a store credit. However, it's been a week (5 business days) since I requested the voucher, and I still haven't received it. According to their website return policy, I called and emailed them on the 5th business day, but they told me that it could take up to 10 business days to process the credit. I requested them to check with the warehouse to see where we are in the process, but they refused to do so. I even asked them to release my funds today so that I could buy another dress in time for homecoming, but they refused again.

I waited patiently for the 5 business days as stated, but still, there was no response from them. If you're looking for a dress for a specific date, I would suggest you not order from here. You may end up without a dress, and it's quite frustrating. The customer service representatives were short and curt, and they had no empathy or compassion for the customers. It's quite disappointing because what should be a fun day is now turning into a stressful one.

I don't think I will ever do business with them again. It's absurd that it takes two weeks to process a simple store credit in 2016. I hope they improve their customer service and sizing chart so that customers don't have to go through this kind of experience.

So, I was looking for a dress for a military ball and I searched on Google for "military ball dresses". Most of the sites had the same dresses and some didn't even have a category for military ball. But, Simply Dresses had it and I was impressed. I spent a lot of time searching for the perfect dress and what I liked about this site is that it shows you the votes. You can see how many stars people have given it and how many votes it has received. My dress got 52 votes and it had 3 and a half stars with no reviews.

They also tell you how long it will take to get your items if they are "in stock and ready to ship". My dress took exactly seven days, which was the time it was supposed to take. My favorite part was that my dress was wrapped very neatly and it even had a cardboard box on top so I wouldn't cut it while I opened the box. They put two postcards in there and even instructions on how to care for your dress. I loved that attention to detail.

Simply Dresses has dresses for every event, in every color, and for good prices. They aren't exactly cheap but they aren't crazy expensive either. I would definitely shop here again.

So, I was browsing the web and stumbled upon Simply Dresses. I saw a dress that I absolutely loved and decided to purchase it. The website stated that it would ship the next day, which was a plus for me. However, when I received the dress, I was disappointed. The box said Prom Girl, which was confusing. When I opened the box, I found a low-quality dress with an overpriced price tag. I was not happy with my purchase and would not recommend this site to anyone. I was going to buy two dresses, but thankfully I only got one. The only reason why I did not return it is because I needed it for a wedding. I can say that I won't be buying the other dress.

This was my first time buying from an entirely online store. I usually buy from regular stores that have online shopping because I can attest to the quality. I decided to try this site because the dress was unique, but never again. I also wrote a review of the dress on Simply Dresses' site, but they never posted it. I am glad that I can get the word out about this site so people can make an informed decision. I wish I had read reviews before making my purchase.

Overall, I was disappointed with my experience with Simply Dresses. The dress was not worth the price, and the fact that it came in a Prom Girl box was confusing. I would not recommend this site to anyone looking for a quality dress.

I gotta say, I had a pretty bad experience with Simply Dresses. I ordered a dress from them back in November, and it was supposed to be shipped to me. But, UPS messed up and delivered it to the wrong address. I was pretty upset about it, so I contacted both Simply Dresses and UPS to try and get it sorted out. They told me they were going to start an "investigation" to figure out what happened.

Let me tell you, this was the worst customer service experience I've ever had. I wouldn't recommend this company to anyone, ever. They wouldn't send me a new dress, and they wouldn't give me my money back. They basically just ignored me and didn't do anything to fix the problem. They told me it would take ten days to sort it out, then 18 days, and now they're saying they're waiting for a replacement check from UPS. It's been a total nightmare.

Honestly, I wouldn't waste your time with Simply Dresses. Their customer service is terrible, and you might not even get your dress in the end. Cynthia, Julia, Lynn, and Susan were all completely unhelpful, and I don't even know why they call themselves "customer service representatives" because they didn't do anything to help me.

I was a little hesitant to order from Simply Dresses because I had heard mixed reviews about the site. But I decided to take a chance and I'm so glad I did! I ordered a dress for my daughter on a Sunday night and it arrived just three days later on Wednesday. The dress was packed well and was exactly as described on the site. It fit my daughter almost perfectly, which was a relief.

One thing I really appreciated about Simply Dresses was the detailed measurements provided for each dress. This helped us choose the right size and avoid any potential sizing issues. The dress I purchased was a "final sale" item, which meant it couldn't be returned or exchanged. But it was such a good deal - almost 1/3 of the original price - that I was willing to take the risk. And I'm so glad I did! The quality of the dress was great and the price was unbeatable.

If you're thinking about ordering from Simply Dresses, I would definitely recommend reading the fine print before making a purchase. Make sure to check the measurements carefully, as they can vary depending on the manufacturer. And be aware that the return policy is very strict - you only have five days to return an item, and there's a restocking fee. Final sale items can't be returned at all.

Overall, I had a great experience with Simply Dresses and would definitely order from them again. If you see something you like at a price point you're comfortable with, go for it! Just make sure to read the details carefully so you know what you're getting into.

I recently purchased a 2 piece dress from Simply Dresses for my daughter's Homecoming event. I was pleased to see that the dress arrived quickly and fit her perfectly in size 4. My daughter was thrilled with the dress and it was everything she had hoped for.

On the day of the event, we were busy with hair, nails, and makeup, followed by photos, the dance, and dinner with friends. The event started at 6 pm and went on until 9 pm. My daughter got dressed around 5:30 pm for photos, and I dropped her off at the dance around 6:30 pm. However, by 7:45 pm, she called me to tell me that the elastic in her top had broken. Since the top had built-in cups, she had no bra on, and unless she held her top, she would be exposed.

As she did not want to leave the event, I had to take her a sun dress so she could finish her evening. She felt so awkward going back in and then sitting at dinner with all her friends. When I contacted Simply Dresses and advised them of the issue and sent them photos, they offered me $15 so I could have the elastic fixed. I felt that this was kind of a slap in the face, considering I had paid $178 for a dress that she did not even get to wear the whole evening and had on for a little over 2 hours.

I was not asking for my money back or a full refund. I simply asked for the top to be replaced, and instead, I was offered $15. I attached photos of what the top is supposed to look like and what it looked like after the elastic broke. Overall, I was disappointed with the response from Simply Dresses, and I hope they can improve their customer service in the future.

I've been a regular customer of Simply Dresses for quite some time now and I must say, I've always been impressed with their collection of dresses. I've never had any issues with their shipping, even when I order from outside the country. However, my recent purchase left me feeling quite disappointed.

After placing my order, I received an email from Simply Dresses asking me to verify my information by sending a copy of certain details from my credit card statement. I was taken aback by this request for several reasons. Firstly, this is something they've never asked for before. If they've changed their policy, they should have stated this before the purchase so that customers can make an informed decision. This kind of inconvenience is not acceptable.

Secondly, I was asked to provide a copy of my credit card statement, which is quite unusual. I'm just buying dresses, not doing my tax returns. If they want to verify my information, they should find a better way that doesn't make me feel more suspicious of them than they are of me.

Lastly, not everyone has their credit card statement handy, especially if they have a bank account abroad. It's not always easy to get all the required information in one place, let alone in English. Simply Dresses should have alternative means of verifying their customers' information, especially if they want to keep their international customers.

Overall, this experience was very disappointing. I had to cancel my order because I didn't want to deal with this kind of service. I hope Simply Dresses takes note of this and improves their verification process for their customers.

I recently had an experience with Simply Dresses that left me feeling disappointed and scammed. As a bridesmaid in my first wedding this spring, I was instructed by the bride to order a specific dress from their website. I had never ordered anything online before, but I knew I needed to act fast to ensure the dress wouldn't run out of stock. So, I placed my order and waited for it to arrive.

However, I never got around to opening the package until 36 days after purchasing it. To my dismay, I discovered that the dress was completely ripped and torn at the bottom. I was devastated, as I had never worn dresses before and was not eager to try it on. I immediately contacted Simply Dresses to explain my situation and request a new dress, but was met with a zero tolerance policy for returns after 7 days.

Despite my efforts to explain my story and what had happened, the company refused to take the dress back and give me a new one. I even offered to send the dress back for them to see what they had sent me, but they still refused. This left me feeling scammed and hurt, especially since I had to ask the bride to pay for a new dress for me. As a single mom of 2 with only one income, I couldn't afford to pay another $100 for a new dress.

I'm not the type to rip anyone off or try to get anything for free, so this experience really upset me. I learned my lesson on online ordering and to always check my packages when I receive them. I almost want to call Fox2 News over this, as I have 4 witnesses who watched me open the dress up in that horrible condition. I would strongly advise against ordering from Simply Dresses, as they clearly don't care about their customers or their satisfaction.

Simply Dresses is one of those online prom dress sites that promises a lot but doesn't always deliver. Last year, we ordered some dresses from them and were sorely disappointed. The dresses didn't fit properly and didn't look anything like the beautiful dresses we saw in the ads. The colors were all wrong and the fit was completely different from what we expected based on the model in the pictures.

When we complained about the fit, they told us to have the dresses altered at our own expense and time. We were not happy about this, but we didn't have much choice. To make matters worse, they initially refused to allow us to return the dresses. We had to make several phone calls and complaints before they finally agreed to let us return them. However, the shipping cost was nearly $100 because the dresses had to be returned to China, even though we thought we had ordered them from the USA.

So, if you're thinking about buying a dress from Simply Dresses, be very careful. Make sure you read all the fine print and understand the return policy before you make a purchase. And don't be surprised if the dress you receive looks nothing like the one in the picture. It's a shame that this company doesn't live up to its promises, but that's the reality of online shopping sometimes.

So, my daughter had a really bad experience with Simply Dresses. She was all set to go to her quinceneara photoshoot when the zipper on her dress failed. It was a total nightmare! She had to wear it pinned up all day long, which was super uncomfortable. She couldn't even eat or sit properly because the pins would have popped open. It was a total disaster!

We reached out to Simply Dresses customer service to see if they could help us out. Their response was pretty disappointing. They offered us a $20 refund for the damage, which we thought was pretty low considering the situation. We were really hoping for a replacement dress or at least a bigger refund.

To make matters worse, the customer service representative didn't seem to understand how big of a deal this was for us. They referred to it as an "inconvenience," which was really frustrating. We felt like they didn't take our concerns seriously.

Overall, we were really disappointed with our experience with Simply Dresses. We don't think we'll be shopping with them again in the future. It's just not worth the risk of having something like this happen again. We hope that they can improve their customer service in the future and take their customers' concerns more seriously.

I recently bought a dress from Simply Dresses and unfortunately, it was a bit too big for me. I decided to send it back, but I was surprised to find out that they charge for shipping and also for returning the money back to my credit card. I was hoping to get a different size for my prom, but instead of replacing it, they only gave me store credit. Although I really like the dress, the whole process was too time-consuming and frustrating. It makes me hesitant to order from this website again because if the dress doesn't fit, it's a hassle to send it back and I don't get a full refund. It's disappointing because the dress was returned in perfect condition and I only wore it for a few minutes to check the size. Overall, I would recommend being cautious when ordering from Simply Dresses and make sure to check their return policy before making a purchase.

I recently had an experience with Simply Dresses and I have mixed feelings about it. I ordered four gowns from their website and was charged the shipping rate for all four of them. However, when I received my package, I only got three dresses. I was disappointed and contacted the company to ask for a refund for the missing dress and the extra shipping cost that I had paid for it.

Unfortunately, Simply Dresses was not able to fulfill my order and only refunded me for the missing dress, but not for the extra shipping cost that I had paid for four dresses instead of three. This was a difference of around $30 to $40 AUD, which was not a small amount for me. I tried to contact them several times to ask for a refund, but they kept dodging my emails and refused to give me my money back.

I was frustrated and decided to take action. This was not the first time that Simply Dresses had done this to me, so I knew that I had to do something about it. I contacted Afterpay and sent them all the details of my order and the shipping cost that I had paid. I also checked on many occasions to make sure that there was a price difference between the quantity of items that are ordered for the calculation of shipping.

Overall, I was disappointed with my experience with Simply Dresses. While I appreciate the quality of their dresses, their customer service left a lot to be desired. I hope that they will improve their communication and refund policies in the future so that other customers do not have to go through what I did.

I recently bought a dress for my daughter from Simply Dresses and I gotta say, I was pretty disappointed with the whole experience. First off, I had to shell out $22 for two day shipping just so we could get the dress in time for her event. But when the dress finally arrived, it was already Wednesday - two days after I ordered it on Sunday. I was pretty ticked off when I called customer service and they told me that "two day shipping" actually meant two business days. Like, what the heck? That's not what I saw when I was placing my order.

But the real kicker was when we finally got the dress and it was way too big for my daughter. I had to request a return authorization number and then pay another $10 just to ship the darn thing back. And on top of that, I lost the $22 I paid for the "two day" shipping and had to pay a 10% restocking fee for a dress that we only had for 24 hours. What a ripoff!

Honestly, I wouldn't recommend Simply Dresses to anyone. You're better off going to Macy's or Amazon where they offer free shipping and returns. Save yourself the hassle and the money.

I recently bought a dress from Simply Dresses and I gotta say, I was pretty impressed. The dress was made of some really nice material and it looked absolutely stunning. However, I found that it was a little too snug for my liking, so I decided to return it and get a bigger size. When I called up the customer service lady, she told me that they didn't have any more dresses in that size. But then, after a little bit of searching, she magically found one for me! I was so happy and grateful.

The shipping was super fast too. I placed my order on a Wednesday and got it by Saturday. But when I tried on the new dress, I noticed that it fit a little differently than the first one. It was shorter and didn't feel quite right. When I looked in the mirror, I noticed a flaw under the first layer of the dress. I tried to smooth it out, but I couldn't because someone had altered the dress! It had been hemmed, and whoever did it didn't do a very good job.

I was pretty disappointed by this, and I'll be returning the dress. I'm hoping to get my money back, but we'll see. Honestly, I don't think I'll be ordering from Simply Dresses again. It's a shame, because I really did love that first dress. But I just don't want to risk getting another altered dress.

I'm so angry right now, I can hardly see straight. I ordered a dress from Simply Dresses for my wedding, and was told by one of their reps that it would arrive in plenty of time. Well, it didn't. I was already out of town when it finally showed up on my doorstep. I emailed them right away to let them know that I would be returning the dress as soon as I got back to town, since it had not arrived in time for my destination wedding. I didn't even bother trying it on, since I was so upset about the whole thing.

When I did return the dress, I never heard anything back from Simply Dresses about my refund. It wasn't until a month later that I finally got in touch with them again, only to be told that there was a stain on the front of the dress and that I wasn't due a refund. I was absolutely livid! I hadn't even taken the dress out of the box, so there was no way it could have been stained. I feel like I've been scammed by this company, and I hope they go out of business soon.

Overall, I would not recommend Simply Dresses to anyone. Their customer service is terrible, and they clearly don't care about their customers or their reputation. If you're looking for a reliable and trustworthy online retailer, look elsewhere.

I recently bought a bridesmaid dress from Simply Dresses, hoping that it would be the perfect fit for me. Unfortunately, I was disappointed to find that the dress was not the right length for me. I had checked the website beforehand and saw that the hem size was specified in a separate window, along with the height of the model who was the same height as me and my fellow bridesmaids. However, when we tried on the dress, it was too short for both of us.

We decided to return the dress, and while the restocking fee of $15 was waived as a courtesy, I was responsible for the shipment fee. I was charged $50 USD for the shipment fee, which I found to be incredibly expensive. When I shipped the dress back, it only cost me $18 USD. I called Simply Dresses to see if they would be willing to reimburse me for at least half of the shipment fee, but unfortunately, they did not comply.

I was very unsatisfied with how Simply Dresses handled my experience. I found the shipment fee to be unreasonable, and I was disappointed that they were not willing to work with me to find a solution. As a result, I will not be shopping with them again.

Overall, I think that Simply Dresses has some room for improvement when it comes to customer service. While their website is easy to navigate and they have a wide selection of dresses, their handling of my situation left me feeling frustrated and disappointed. If you're considering shopping with Simply Dresses, I would recommend being cautious and making sure that you're aware of all of the fees and policies before making a purchase.

I gotta say, my experience with Simply Dresses was pretty terrible. I was in a real time crunch, so I forked over some extra cash for two-day delivery. I ordered the dress on a Wednesday, and it shipped out early Thursday morning. But come Friday, it was nowhere to be found. And then Saturday came and went, and still no dress. I was getting pretty worried at this point, and when it finally arrived on Monday, I was pretty ticked off.

I sent an email to customer service to complain, but all they told me was that I wouldn't be getting any money back for the quicker shipping that didn't happen. And when I asked to speak to a manager, they were just as unhelpful. He told me there was no way he could refund me the extra money I spent to have the dress shipped more quickly. I mean, come on! Isn't customer service supposed to be about making sure the customer is happy?

I'm definitely not planning on shopping with Simply Dresses again, and I'm gonna make sure to tell all my friends about this awful experience. It's just ridiculous how rigid and uncaring this company is. They clearly don't care about having me as a repeat customer.

This store is a complete disaster! I made the mistake of purchasing from Simply Dresses because they offer afterpay, but boy was that a mistake. I read some of the reviews, but I never thought it could be THIS BAD. I was extremely disappointed by the two dresses I initially ordered, only to find out that I was unable to receive a refund. Instead, I was stuck with store credit since it was a sale item (and let me tell you, everything on their website is a sale item, but it's only $2.00 off... they really RIP you off).

I tried to make the best of the situation and used my store credit to purchase 2 rompers and a sun dress. However, I cannot begin to explain how CHEAP the fabric is and how INCONSISTENT the sizes are for how much money was spent on their products. I mean, even FOREVER 21 has BETTER quality than this store! This has been one of the most regrettable purchases I've ever made, and I will NEVER recommend this store to ANYONE.

In fact, I'm thinking about making a video just to WARN people to steer clear of this JOKE of a store. It's really a shame that they're still in business, taking advantage of unsuspecting customers. Save yourself the trouble and shop elsewhere!

I ordered 2 dresses on the 20th of September. According to the website, the dresses were scheduled to ship in 3 days which would mean they should have shipped either the 23rd or the 26th at the latest since the order was placed in the afternoon. Today is the 29th the dresses haven't shipped and customer service has no explanation. I've reached out by phone and can't get anyone. I've reached out using their customer contact form and have received what seems to be generic responses because they all say the same thing. Don't waste your time or money. I'm filing a complaint with the BBB. It's like they took my money with no intention to send the merchandise.

I had the worst time ever! Ordered a prom dress from them and paid extra money for fast shipping. After that I received all the confirmations and SimplyDresses promised I'll get my dress within 2-3 days. But dress didn't arrive and when I contacted SimplyDresses they said that there was nothing they could do to help me. They claimed that my order was shipped and the rest was up to the shipping service. According to what they said my dress was sent via UPS, but when I contacted UPS they said that my package was sent via regular post. I contacted SimplyDresses and demanded my money back, but they refused and said that they used "fast shipping" and then they said that everything was UPS fault. Instead of 2-3 days I have been waiting for over a month! I will not buy from them again!

I have purchased a dress from this scam website and had a terrible experience with these guys. Ordered my dress from SimplyDresses and it arrived in a timely manner.
My dress was very small and tiny and there was no way I could ever wear it. There was also a broken zipper which was stuck.
I contacted customer service and asked for a refund, but they claimed that they were not able to refund me and offered a replacement. So I sent the defective dress back and was promised a replacement within two weeks. Waited patiently but nothing showed up and when I tried to reach someone from SimplyDresses they ignored me. What a scam! Avoid!