Yours Clothing
Reviews and Complaints

Hello,

I came across your website and the information listed about my company is false. I don't know where or how these reviews ended up here but they are false. It's important to me that any website that has information on me or my company are being in integrity. The reviews that are listed on your website speak of fashion but we are not a fashion company. I am asking that my company and the reviews be removed immediately.

I appreciate you for honoring this request.

The company in question is Dean Street Creative

I can be reached at [protected]@deanstreetcreative.com

Hi my order number was YC053-[protected] and I placed this on Thursday the 11th May and paid the £6.95 to receive Friday 12th May as I needed the item for Saturday 13th May. The item was delivered to Londis Stores DY6 8PF by Yodel. However the person working in store would not give me my parcel despite having ID, a copy of my order, the text from Yodel and tracking number and photo matching the parcel. I rang Yodel and could not get through. I did online chat and they said due to data protection they would not speak to me even though it was MY parcel. Rang through to customer support at Yours and they said they could do nothing and I would receive my money back WHEN the item was eventually delivered back to them. I cant afford to loose £36.95. Oh and I would not get the £6.95 fee I paid for next day delivery either! even though I did not have my item! How unfair is that? The person said they would email me and they have not. Very angry and disappointed. Spent a lot of money in your shops and through my online account with Very.

I am completely frustrated with customer services who claim not to receive my emails and cannot underatand the layput that my messages arrive in via the online messaging system.
In brief
I made an order which was dupicated, i tried to canxel 2nd but it still went through. Both orders had many missing items which i have been unable to resolve and until it is, i cant send items back.
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message! Our customer service department is now closed for the day - Please do not worry as soon as were open our team will be in contact with you 🙂
Kindest Regards YOURS
You sent
Please confirm receipt of this email. (1 of 2)
I am flabbergasted that however I try and contact your organisation to deal with this matter, I am told that my communications are not being received.
I have now used a different email address incase there is an issue with hotmail and I have used a different device to avoid connection issues.
If this does not come through with success, I will need to consider my next steps for resolving this issue.
From: Theresa Cox
Sent: 21 July ‪2022 23‬:48
To: [protected]@yoursclothing.co.uk
Subject: Fw: Re messages. email 1 of 2
From: Theresa Cox
Sent: 20 July 2022 10:02
To: [protected]@yoursclothing.co.uk
Subject: Fw: Re messages. email 1 of 2
From: Theresa Cox
Sent: 18 July ‪2022 16‬:21
To: [protected]@yoursclothing.co.uk
Subject: Re messages. email 1 of 2
Hi there
Please see below one of the orders. This should come as a readable format and i have put it in the same order as my order detailed.
Many thanks
Yours
Oliver Cox ‪[protected]‬ YM062-‪[protected]‬ PAYPAL 11/06/2022
‪[protected] 1‬ LIMITED COLLECTION Curve Pl 22 £24.99 £17.49 -£2.10 £15.39 item missing
‪[protected] 1‬ LIMITED COLLECTION Curve Bl 22 £23.99 £23.99 -£2.02 £21.97 item missing
‪[protected] 1‬ LIMITED COLLECTION Curve Gr 22-24 £24.99 £19.99 -£2.10 £17.89 item missing
‪[protected] 1‬ LIMITED COLLECTION Curve Gr 20 £24.99 £19.99 -£2.10 £17.89 keeping
‪[protected] 1‬ LIMITED COLLECTION Curve De 22-24 £24.99 £19.99 -£2.10 £17.89 item missing
‪[protected] 1‬ LIMITED COLLECTION Curve De 20 £24.99 £19.99 -£2.10 £17.89 missing
‪[protected] 1‬ LIMITED COLLECTION Curve Du 22-24 £29.99 £15.00 -£2.52 £12.48 missing
‪[protected] 1‬ LIMITED COLLECTION Curve Du 20 £29.99 £15.00 -£2.52 £12.48 keeping
‪[protected] 1‬ LIMITED COLLECTION Curve Na 22-24 £24.99 £24.99 -£2.10 £22.89 missing
‪[protected] 1‬ LIMITED COLLECTION Curve Na 20 £24.99 £24.99 -£2.10 £22.89 missing
‪[protected] 1‬ YOURS LONDON Curve Pink Bal 22 £29.99 £23.99 -£2.52 £21.47 missing
‪[protected] 1‬ YOURS LONDON Curve White Fl 22 £26.99 £13.50 -£2.27 £11.23 missing
‪[protected] 1‬ YOURS LONDON Curve Black Pl 22 £29.99 £29.99 -£2.52 £27.47 missing
‪[protected] 1‬ YOURS LONDON Curve Yellow P 22 £24.99 £19.99 -£2.10 £17.89 keep
‪[protected] 1‬ Curve Navy Blue Bengaline C 22-24 £19.99 £19.99 -£1.68 £18.31 missing
‪[protected] 1‬ Curve Black Tapered Trouser 22 £19.99 £19.99 -£1.68 £18.31 missing
‪[protected] 1‬ BESTSELLER Curve Black Pont 22 £22.99 £22.99 -£1.93 £21.0 6 missing
‪[protected] 1‬ Curve Black V-Neck Cotton T 22-24 £8.99 £7.50 -£0.76 £6.74 missing
‪[protected] 1‬ Curve Black Cotton Long Sle 22-24 £8.99 £7.50 -£0.76 £6.74 missing
‪[protected] 1‬ Curve Khaki Green Cotton Lo 22-24 £8.99 £7.50 -£0.76 £6.74 missing
‪[protected] 1‬ Curve Black Oversized T-Shi 20 £12.99 £12.50 -£1.09 £11.41 to return
‪[protected] 1‬ Curve Black Oversized T-Shi 22-24 £12.99 £12.99 -£1.09 £11.90 to be returned
‪[protected] 1‬ Curve Black Quarter Zip Kni 22-24 £23.99 £23.99 -£2.02 £21.97 missing
‪[protected] 1‬ Curve Denim Blue Marl V-Nec 22-24 £8.99 £7.50 -£0.76 £6.74 missing
‪[protected] 1‬ Curve Berry & Pink Metallic 22-24 £24.99 £19.99 -£2.10 £17.89 missing
‪[protected] 1‬ Curve Black Hooded Knitted 20 £24.99 £19.99 -£2.10 £17.89 missing
‪[protected] 1‬ Curve White Essential Long 22-24 £8.99 £7.50 -£0.76 £6.74 missing
‪[protected] 1‬ Curve Blue Marl V-Neck Esse 22-24 £8.99 £7.50 -£0.76 £6.74 keeping
‪[protected] 1‬ Curve Pink V-Neck Essential 22-24 £8.99 £8.99 -£0.76 £8.23 missing
‪[protected] 1‬ Curve Red Dogtooth Check Ca 22-24 £36.99 £18.50 -£3.11 £15.39 missing
‪[protected] 1‬ Curve Navy Blue Dipped Hem 22-24 £26.99 £21.59 -£2.27 £19.32 to be returned
‪[protected] 1‬ Curve Wine Red Button Throu 22-24 £23.99 £23.99 -£2.02 £21.97 missing
‪[protected] 1‬ Curve Wine Red Button Throu 20 £23.99 £23.99 -£2.02 £21.97 to be returned ‪[protected] 1‬ Curve Red Button Through Sh 22-24 £23.99 £23.99 -£2.02 £21.97 to be returned
‪[protected] 1‬ Curve Red Button Through Sh 20 £23.99 £23.99 -£2.02 £21.97 missing
‪[protected] 1‬ Curve Black Sequin Star Pri 22-24 £26.99 £13.50 -£2.27 £11.23 to be returned
‪[protected] 1‬ Curve Black Cropped Jersey 22-24 £17.99 £17.99 -£1.51 £16.48 to be returned
‪[protected] 1‬ Curve Khaki Green Knitted V 22-24 £22.99 £18.39 -£1.93 £16.46 to be returned
‪[protected] 1‬ Curve Black Knitted V-Neck 22-24 £22.99 £22.99 -£1.93 £21.06 to be returned
‪[protected] 1‬ Curve Navy Blue Oversized T 20 £12.99 £12.50 -£1.09 £11.41 keeping
‪[protected] 1‬ Curve Black Button Through 22-24 £29.99 £15.00 -£2.52 £12.48 missing
‪[protected] 1‬ Curve Pink Button Knitted C 22-24 £24.99 £19.99 -£2.10 £17.89 to be returned
‪[protected] 1‬ Curve Khaki Green V-Neck Kn 22-24 £21.99 £17.59 -£1.85 £15.74 keeping
‪[protected] 1‬ Curve Blue Cropped JENNY Je 22 £22.99 £22.99 -£1.93 £21.06 keeping
‪[protected] 1‬ Curve Nav
You sent
From: Theresa Cox
Sent: 18 July ‪2022 16‬:34
To: [protected]@yoursclothing.co.uk
Subject: email 2 of 2
second order Oliver Cox ‪[protected]‬ YM062-‪[protected]‬ PAYPAL 11/06/2022
‪[protected] 1‬ LIMITED COLLECTION Curve Pl 22 £24.99 £17.49 -£2.10 £15.39
‪[protected] 1‬ LIMITED COLLECTION Curve Bl 22 £23.99 £23.99 -£2.02 £21.97 to be returned
‪[protected] 1‬ LIMITED COLLECTION Curve Gr 22-24 £24.99 £19.99 -£2.10 £17.89 missing
‪[protected] 1‬ LIMITED COLLECTION Curve Gr 20 £24.99 £19.99 -£2.10 £17.89 to be returned
‪[protected] 1‬ LIMITED COLLECTION Curve De 22-24 £24.99 £19.99 -£2.10 £17.89 missing
‪[protected] 1‬ LIMITED COLLECTION Curve De 20 £24.99 £19.99 -£2.10 £17.89 missing
‪[protected] 1‬ LIMITED COLLECTION Curve Du 22-24 £29.99 £15.00 -£2.52 £12.48 missing
‪[protected] 1‬ LIMITED COLLECTION Curve Du 20 £29.99 £15.00 -£2.52 £12.48 to be returned
‪[protected] 1‬ LIMITED COLLECTION Curve Na 22-24 £24.99 £24.99 -£2.10 £22.89 missing
‪[protected] 1‬ LIMITED COLLECTION Curve Na 20 £24.99 £24.99 -£2.10 £22.89 missing
‪[protected] 1‬ YOURS LONDON Curve Pink Bal 22 £29.99 £23.99 -£2.52 £21.47 missing
‪[protected] 1‬ YOURS LONDON Curve Black Pl 22 £29.99 £29.99 -£2.52 £27.47 missing
‪[protected] 1‬ YOURS LONDON Curve Yellow P 22 £24.99 £19.99 -£2.10 £17.89 missing
‪[protected] 1‬ Curve Navy Blue Bengaline C 22-24 £19.99 £19.99 -£1.68 £18.31 missing
‪[protected] 1‬ Curve Black Tapered Trouser 22 £19.99 £19.99 -£1.68 £18.31 to be returned
‪[protected] 1‬ BESTSELLER Curve Black Pont 22 £22.99 £22.99 -£1.93 £21.06 missing
‪[protected] 1‬ Curve Black V-Neck Cotton T 22-24 £8.99 £7.50 -£0.76 £6.74 missing
‪[protected] 1‬ Curve Black Cotton Long Sle 22-24 £8.99 £7.50 -£0.76 £6.74 missing
‪[protected] 1‬ Curve Khaki Green Cotton Lo 22-24 £8.99 £7.50 -£0.76 £6.74 missing
‪[protected] 1‬ Curve Black Oversized T-Shi 20 £12.99 £12.50 -£1.09 £11.41 to be returned
‪[protected] 1‬ Curve Black Oversized T-Shi 22-24 £12.99 £12.99 -£1.09 £11.90 to be returned
‪[protected] 1‬ Curve Black Quarter Zip Kni 22-24 £23.99 £23.99 -£2.02 £21.97 missing
‪[protected] 1‬ Curve Berry & Pink Metallic 22-24 £24.99 £19.99 -£2.10 £17.89 missing
‪[protected] 1‬ Curve Black Hooded Knitted 20 £24.99 £19.99 -£2.10 £17.89 missing
‪[protected] 1‬ Curve White Essential Long 22-24 £8.99 £7.50 -£0.76 £6.74 missing
‪[protected] 1‬ Curve Blue Marl V-Neck Esse 22-24 £8.99 £7.50 -£0.76 £6.74 keeping
‪[protected] 1‬ Curve Pink V-Neck Essential 22-24 £8.99 £7.50 -£0.76 £6.74 missing
‪[protected] 1‬ Curve Red Dogtooth Check Ca 22-24 £36.99 £18.50 -£3.11 £15.39 to be returned
‪[protected] 1‬ Curve Navy Blue Dipped Hem 22-24 £26.99 £21.59 -£2.27 £19.32 missing
‪[protected] 1‬ Curve Wine Red Button Throu 22-24 £23.99 £23.99 -£2.02 £21.97 missing
‪[protected] 1‬ Curve Wine Red Button Throu 20 £23.99 £23.99 -£2.02 £21.97 missing
‪[protected] 1‬ Curve Red Button Through Sh 22-24 £23.99 £23.99 -£2.02 £21.97 to be returned
‪[protected] 1‬ Curve Red Button Through Sh 20 £23.99 £23.99 -£2.02 £21.97 to be returned
‪[protected] 1‬ Curve Black Cropped Jersey 22-24 £17.99 £17.99 -£1.51 £16.48 to be returned
‪[protected] 1‬ Curve Khaki Green Knitted V 22-24 £22.99 £18.39 -£1.93 £16.46 to be returned
‪[protected] 1‬ Curve Black Knitted V-Neck 22-24 £22.99 £22.99 -£1.93 £21.06 keeping
‪[protected] 1‬ Curve Navy Blue Oversized T 20 £12.99 £12.50 -£1.09 £11.41 missing
‪[protected] 1‬ Curve Black Button Through 22-24 £29.99 £15.00 -£2.52 £12.48 missing
‪[protected] 1‬ Curve Pink Button Knitted C 22-24 £24.99 £19.99 -£2.10 £17.89 to be returned
‪[protected] 1‬ Curve Khaki Green V-Neck Kn 22-24 £21.99 £17.59 -£1.85 £15.74 to be returned
‪[protected] 1‬ Curve Blue Cropped JENNY Je 22 £22.99 £22.99 -£1.93 £21.06 missing
‪[protected] 1‬ Curve Navy Blue Spot Print 20 £29.99 £15.00 -£2.52 £12.48 to be returned
‪[protected] 1‬ Curve Black Floral Print Lo 22-24 £29.99 £15.00 -£2.52 £12.48 missing
‪[protected] 1‬ Curve Beige Brown Quarter Z 22-24 £23.99 £23.99 -£2.02 £21.97 missing
‪[protected] 1‬ Curve Pink Quarter Zip Knit 22-24 £23.99 £12.00 -£2.02 £9.98 to be returned
‪[protected] 1‬ Curve White Ditsy Print Smo 22-24 £23.99 £19.19 -£2.02 £17.17 missing
‪[protected] 1‬ Curve White Ditsy Print Smo 20 £23.99 £19.19 -£2.02 £17.17 missing
‪[protected] 1‬ Curve Navy Blue Tapered Tro 22 £17.99 £17.99 -£1.51 £16.48 missing
‪[protected] 1‬ LIMITED COLLECTION Curve Wh 20 £19.99 £19.99 -£1.68 £18.31 to be returned
‪[protected] 1‬ LIMITED COLLECTION Curve Pi 22-24 £19.99 £19.99 -£1.68 £18.31 to be returned
‪[protected] 2‬ LIMITED COLLECTION Curve Pi 20 £19.99 £19.99 -£1.68 £18.31 to be returned
‪[protected] 1‬ YOURS LONDON Curve Pink Pol 22 £29.99 £29.99 -£2.52 £27.47 to be returned
‪[protected] 1‬ Curve Black & White Floral 22-24 £19.99 £19.99 -£1.68 £18.31 to b returned
‪[protected] 1‬ Curve Black Smock Tunic Dre 22-24 £17.99 £17.99 -£1.51 £16.48 missing
‪[protected] 1‬ Curve Light Pink Short Slee 20 £22.99 £22.99 -£1.93 £21.06 to be returned
‪[protected]
You sent
The above 2 emails have been sent appropriately 8 times feom varying email addresses to try and make contact
You sent
Last email to Michelle and customer servcie sent 28th July.
No answer received
'
Please confirm receipt of this email. (2 of 2)
I am flabbergasted that however I try and contact your organisation to deal with this matter, I am told that my communications are not being received.
I have now used a different email address incase there is an issue with hotmail and I have used a different device to avoid connection issues.
If this does not come through with success, I will need to consider my next steps for resolving this issue'
8/2/22, 5:22 PM
You sent
No answer ? No acknowledgement?
Appalling service
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message!
Our team would love to help you with your query - Find the answers with our FAQ'S which can be located via the following link https://www.yoursclothing.co.uk/faq
Need further assistance? If you haven't already, please provide your order reference, name and full delivery address including postcode so our team can assist you as quickly as possible.
Kindest Regards YOURS
You sent
Order references and full details of issues as above
8/3/22, 3:45 PM
You sent
Again... No acknowledgement?
Yours Clothing
Yours Clothing
Hello
Thank you for your email.
Please bare with me while I sort this out for you 🙂
8/3/22, 4:06 PM
Yours Clothing
Yours Clothing
YM062-‪[protected]‬ refund amount for Missing items £420.74
YM062-‪[protected] refund amount for Missing items £529.54
Both refunds have now been issued and will show into your account within 3-5 working days
Once any returned item/s have been received into our warehouse you will also be notified of these refunds being issued.
You sent
Thankyou.
Thankyou so blooming much.
After so long and so many points of contact.
Please send me link for retirns labels for both orders as website now tells me i am overdue and cannot be returned
Yours Clothing
Yours Clothing
Hello, https://yoursclothing.returns.international/lite you can use this link. Kind Regards, holly
You sent
Thankyou
Thankyou
Thankyou
8/10/22, 3:25 PM
You sent
HI. I am losing the will ...
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message!
Our team would love to help you with your query - Find the answers with our FAQ'S which can be located via the following link https://www.yoursclothing.co.uk/faq
Need further assistance? If you haven't already, please provide your order reference, name and full delivery address including postcode so our team can assist you as quickly as possible.
Kindest Regards YOURS
You sent
following the link as above to try and organise a return and the order numbers are not being recognised.
You sent
You sent
You sent
it will not accept either reference number .
You sent
I have 2 boxes here that I am fed up of having. please help
8/10/22, 4:17 PM
Yours Clothing
Yours Clothing
Alternatively I can provide you with a link for Royal Mail or ASDA to generate the return which will provide you a QR option
Please copy the below link into your browser to download our Royal Mail 48 hour tracked returns labels
http://www.royalmail.com/track-my-return/create/3123
To create your return label via Asda directly by following the link - https://www.toyou.co.uk/clientReturn
Hope this helps, Kindest Regards
8/10/22, 4:58 PM
You sent
with thanks
8/28/22, 1:50 PM
You sent
Now back from Hol. Parcels will be sent Tuesday.
Many thanks
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message!
Our team would love to help you with your query - If you haven't already, please provide your order reference, name and full delivery address including postcode so our team can assist you as quickly as possible.
Kindest Regards YOURS ❤
9/22/22, 12:16 AM
You sent
Please see above for long history on 2 orders.
Part refund was made for missing items (a significant amount). Remaining parcels returned weeks ago and i have had confirmation that they have been received.
No refund as yet and i am becoming impatient.
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message! Our customer service department is now closed for the day - Please do not worry as soon as were open our team will be in contact with you 🙂
Kindest Regards YOURS
9/27/22, 11:01 AM
You sent
still waiting for a response
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message!
Our team would love to help you with your query - If you haven't already, please provide your order reference, name and full delivery address including postcode so our team can assist you as quickly as possible.
Kindest Regards YOURS ❤
9/29/22, 3:43 PM
You sent
YM062-‪[protected]‬ refund amount for Missing items £420.74
YM062-‪[protected] refund amount for Missing items £529.54
Still awaiting redunds for return items on these order numbers. Confirmatiom of both returns have been received.
Last 2 messages ignored.
Refund required immediately or section 75 will be opened.
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message!
Our team would love to help you with your query - If you haven't already, please provide your order reference, name and full delivery address including postcode so our team can assist you as quickly as possible.
Kindest Regards YOURS ❤
10/8/22, 7:06 PM
You sent
3 messages now ignored...
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message! Our customer service department is now closed for the day - Please do not worry as soon as were open our team will be in contact with you 🙂
Kindest Regards YOURS
10/9/22, 7:50 AM
Yours Clothing
Yours Clothing
Hell Cox,
I can see a refund of £420.74 was issued back to your PayPal account on 03/Aug/2022 16:08 for order YM062-‪[protected] (Transaction ID: 55F88102L92767419). A further £519.54 was issued on 03/Aug/2022 16:08 (Transaction ID: 1NL28977FL132213B).
Kind Regards, Jessica
10/9/22, 10:49 AM
You sent
Hell Cox? What kind of opening is that?
The refund you see, is part refund for misisng items. The rest of the orders was returned and confirmed received. They are the refunds i am still waiting for
Had you read the message history, you would have seen that.
Had your colleagues not ignored messages, rhey too would have seen that.
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message!
Our team would love to help you with your query - If you haven't already, please provide your order reference, name and full delivery address including postcode so our team can assist you as quickly as possible.
Kindest Regards YOURS ❤
10/9/22, 11:34 AM
Yours Clothing
Yours Clothing
Hello, Can you please confirm the correct order reference number?
You sent
How do I return my items?
You sent
How do I return my items?
You sent
How do I return my items?
You sent
2 orders
As repeated in above history
10/31/22, 11:14 AM
You sent
And still no response...
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message!
Our team would love to help you with your query - If you haven't already, please provide your order reference, name and full delivery address including postcode so our team can assist you as quickly as possible.
Kindest Regards YOURS ❤
11/9/22, 7:41 PM
You sent
Still no response...
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message! Our customer service department is now closed for the day - Please do not worry as soon as were open our team will be in contact with you 🙂
Kindest Regards YOURS
11/10/22, 3:46 PM
You sent
I will assume that at I540, you are now open. I cannot beleive how many times I need to make contact to rectify this long and outstanding issue. I have returned goods/ they amount to a high value refund, you have confirmed receipt yet I am still chasing my money. I have messaged on my online account, via email and on here more times than I can count. Please could I secure some support with bringing this matter to a close.
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message!
Our team would love to help you with your query - If you haven't already, please provide your order reference, name and full delivery address including postcode so our team can assist you as quickly as possible.
Kindest Regards YOURS ❤
You sent
You sent
please see above thread for all required contact details and reference numbers
11/19/22, 2:46 PM
You sent
The below was sent in sept.
With several messages since all of which have been ignored. I made an order, which was then duplicated . Loads of items missing from both which i received refunds for. One refunds were received, i return all remaining unwanted items. These were in 2 parcels (original packaging) and were confirmed as received by yours. No refund for these 2 parcels has been secured despite several emails and at least 4 messages on here.
Please provide some meaningful assistance.
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message!
Our team would love to help you with your query - If you haven't already, please provide your order reference, name and full delivery address including postcode so our team can assist you as quickly as possible.
Kindest Regards YOURS ❤
You sent
YM062-‪[protected]‬ refund amount for Missing items £420.74
YM062-‪[protected] refund amount for Missing items
You sent
How do I return my items?
11/19/22, 4:19 PM
You sent
All info in one message
2 orders made some time ago. One a duplicate of the first which should have been cancelled and was not.
Both parcels received and both had a huge amount of items missing.
After much correspondance with customer service , i managed to get some help on here.
YM062-‪[protected]‬
refund amount for Missing items £420.74 received.
YM062-‪[protected] refund amount for Missing items also received.
Once this was resolved, I returned both parcels with the remaining unwanted items. These were confirmed as received in an email but i am
Still awaiting refund for returned goods
Theresa Cox
The ramblers
Valley road
Hp14 4lw
With several messages since all of which have been ignored and emails sent without answers, i am keen to bring this to a cllose.
Please provide some meaningful assistance.
Thankyou
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message! Our customer service department is now closed for the day - Please do not worry as soon as were open our team will be in contact with you 🙂
Kindest Regards YOURS
11/20/22, 7:41 AM
Yours Clothing
Yours Clothing
Hello Theresa
Order reference: YM062-[protected]
To get this investigated internally I will raise this with our Investigation team today who will aim to provide you with a response within the next 4 hours via email however on some occasions this may take up to 72 hours
Please do allow this time and we will do everything we can to get this issue resolved for you. (We try our best to always provide first time resolution, however sometimes investigations can take a little longer but we will try our utmost to have this resolved in a timely manner)
If there is anything else that I can help you with in the meantime please do get in touch.
Kindest Regards YOURS
11/20/22, 12:25 PM
You sent
Thankyou.
I have all the correspondence. Please note there are 2 orders not one as per your message
11/30/22, 1:13 PM
You sent
What is a timely manner... I have had no contact made with me. Please confirm the investegation team now have all details.
Yours Clothing
Yours Clothing
Hello Theresa
We've received your message!
Our team would love to help you with your query

Clothing returned and receipt acknowledged of 2 dresses. Promised refund. But only paid part of refund. Due 150 e.g. dollars paid 95 communication spelling and conflicting each other

order numberGE2904966865GB ordered 16/10/2022

returned 14/11/2022 they acknowledged after dozens of emails they got both dressess and would refund. but only refuneded 95.00 dollars they are now saying they are withdrawing delivery costs of 55.00 but I paid the delivery fee at australia post! of 45.00 on officer says I will get full refund the next one says no.

My mum bought me s top to wear on Christmas day. Went to put it on security tag still on so couldnt wear it went back to do shop closed so I had 2 pay £2 parking 2 up lift then bk down will have 2 go back the Mora another £2 parking so £4 all because some didnt do there job right I've worked in shops for over 20 years and hand on heart this has never happened to me. Staff know there stock is tag so take it of

I received goods from this company on the 6th June 2022 and returned part of the order shortly after this under the terms and conditions stated on their website. They received the goods back on the the 6th July and to date I have not received a refund. I have emailed them and tried to telephone but with no success. I find that their customer service is non existent and it appears that a lot of their goods could be classed as "seconds".

I ordered an Curve Emerald Green Frill Blouse on the above order at £24.99.

After wearing the blouse for the first time, I washed it and it has shrunk. I always wash my clothes following the instructions. I am a frequent customer and am very disappointed with this.

I have sent yours clothing various email and just had emails back saying they will be in touch and nothing as happened as yet. I have also phoned customer service several times for them just to put phone down. I have never experienced

such bad customer service in my life.

I would like

I ordered this item almost 1 month ago, I paid £50 for it, I got the rain mac which I also ordered, but still no swim dress or equivelent.

Please either send me a similar one, or give my money back.

I returned items to LTS within the returns timeframe.

On 5th May 2022 my return was acknowledged over email which stated that my refund (£118) had been processed and would appear in my account within 7 working days.

On 17th May, contacted LTS to ask whether the refund was being processed as it had not arrived in my account.

On 18th May I received an automated reply stating that the refund would take 3-5 days to reach my account and that they would email when processed. I did not receive an email.

On 26th May I contacted LTS via social media (Facebook Messenger) asking them to look into the refund.

On 31st May I followed up as I had received no response (except the automated reply). LTS responded quickly to this, saying that the refund was processed on 5th May (the date of the original email). I replied to say that it hadn't appeared in my account (I triple checked this).

On 6th June I followed up again and received no reply.

On 9th June I followed up again and received no reply.

It is now 12th June and I have received no refund (1 month beyond their original pledge of 7 working days).

Every night I am getting phone calls from yours and they leave a message like summer clothes in, stuff like that nonsense. I am disabled and in a wheelchair and everytime I have to answer the phone it is a struggle for me. I dont want any more calls. The woman I spoke to just fobbed me off. I want the phone calls to stop imediately. If they continue I will seek legal advice and close my online account which will be a negative for both of us as I like your stock.. Every time I answer the phone it directs me to a message. This is harassment and costs me money. I will also make the public aware on facebook if they don't cease.

I went into our yours in guernsey today, first time since last year. I need some new work trousers. I went downstairs to look and then used the fitting room. I was so disgusted with how it was. There was broken hanger clips on the floor, and the dust well. There was dust balls going up the stairs too.

I did buy the trousers as i needed them, but i wont be using the fitting room again.

I received 2 pairs of pyjamas as a gift at Christmas, I immediately put one pair on as you do on xmas day. I slept in them and the dye from the pyjamas seeped into my oodie weighted blanket and brand new Comfy over sized jumper. They finally refunded me for the pyjamas in february but have taken no responsibility for the £160 damage. They are not responding to my emails and can't be contacted by phone. Terrible service. Being 6ft tall this is the only company that makes 38inch inside leg garments so they know you can't shop anywhere else and take full advantage of that. The quality of the clothes are poor since Yours took them over.

Hi this order was received in the most shocking packaging I have ever seen. Whoever packed these items must have been asleep. If the bag is to small then get a bigger one. This is not how I expect my order to be received. I am returning items in a box for safety, and will be attaching photos for you to see the way contents have been received. I am absolutely disgusted with this parcel. If anything is missing it is not my fault. I have attached photos for you to see. If this is se4nt to wrong department, then would you forward it to the right one please. I will be expecting a reply to this

unhappy customer.

I returned a top recently and wrote a note to you to say that the top was the wrong length as advertised. If I'd known this I wouldn't have ordered. I don't see why I should pay a delivery charge as it was falsely stated

tail ADR,

I am writing to complain about an issue regarding Online Shopping with Yours Clothing. I have already raised the issue with this organisation and it has not been resolved to my satisfaction in the several months since I first contacted them. I have now exhausted their complaints procedure.

This is what I asked Yours Clothing to do to resolve my issue: I want a refund from the clothes that i sent back and returned

This is how they responded: The basically said they wont investigate 2 items were received and thats end of it . I asked for a manager to call me they refused I asked for the complaints procedure for the company they refused Hermes tracking for this parcel 08/08/21 12:13 Received at Hermes hub NRC NRC02 08/08/21 12:13 Return - Processed By Hub NRC 06/08/21 17:31 Return - Processed By Depot Normanton 06/08/21 15:21 Collected from ParcelShop ss 06/08/21 09:33 Customer Sent via ParcelShop gakad P6454080 06/08/21 08:31 Pre-Advice Loaded

I have decided to escalate my case to you because: The company didn't uphold my complaint

ear Mrs Katie Hylton, Your complaint has been responded to by myself, this would not be escalated any further in the company We have refunded you fo the item/s we have received and also the missing items. No further refunds will be actioned. Kindest Regards Hello Katie, Yes I have listened to everything you have said and as confirmed in all previous messages we have confirmed that we will not be refunding you any further as we have not physically received these item/s this matter is now deemed as closed. Hello Katie I have informed you that I am the customer service manager this will not be escalated any further and the matter is deemed closed. Yes two item/s were received which you was refunded for on the 15/08/2021 14:20 Regarding the item/s you advised were returned the tracking concludes that there was no damage in transit and for this reason no further refunds would be issued and we deem this matter as closed, this would not be escalated any further. Good Afternoon Katie, I can confirm that your complaint would not be escalated any further than myself. Of course I am more than happy to answer your questions; The Missing item form was sent to you on the 07 August 2021 | 15:04, In all email correspondence we have from you this has not been received completed, If you can resend this then I am more than happy to resolve this issue for you. All emails you have sent are showing as being responded to by a Member of the Customer Service team - This information we can provide and have attached below. Our complaints procedure is to email [protected]@yoursclothing.co.uk and passed directly to myself, However as you informed Jayme you wanted this escalated I have then provided you with a response to get this resolved. I have confirmed in my response that you have not provided us with photo evidence of your receipt from Hermes, the tracking numbers you are providing are invalid and we have instead tracked your return using your pre paid label (Which myself, Jayme and Hermes have confirmed that this has not been scanned which indicates the label has not been used - We have also provided you of a screenshot of the tracking using this reference) You have been refunded for the two tops as these are the items physically received into our warehouse. Your returns invoice was not completed to advise what was being returned - If this was completed we would have then contacted you to advise that not all item/s were included - When all item/s are not included in any parcel we then escalate this to the couriers to check the tracking as any damage occurred in transit would be noted and a claim would be made, As your parcel did not arrive with any damage and your returns invoice was blank no investigation was raised with Hermes for any damage Please find below all correspondence you have had with the Customer service team 27 August 2021 | 13:30 Mrs Katie Hylton katie.[protected]@hotmail.co.uk First of all i would like to point out how appalled i am of the customer service from your selves. Secondly i have sent over the reference numbers i have used on the returns label used HKBTHX FS0H6Q 8T00SG All these return labels were sent back to you in August, The return i received with 2 tops in was the order i am disputing so you have received my order I want answers to the following : * there were missing items in this order and i was advised to fill the form to investigate and i did but every time i email for a update it is ignored why is this ? i sent the form but you claim to have lost this also * 10 times i have emailed in for the complaints procedure why was this not sent to me ? * You email to say you have looked in to my complaint when i havent made one as yet until now ? * i have asked for all correspondence between me and yours in August why has this not been sent to me You claim in your response that i am not providing you with tracking number you have these on your retunr label id i sent preciously but regardless you have received the package as you have refunded me 2 tops out of the package i ma disputing you say my complaint has been investigated when was this and how ? i want all correspondence emailing to me along with the complaint procedure and my next steps 27 August 2021 | 13:17 Mrs Katie Hylton katie.[protected]@hotmail.co.uk Please make me aware who I take this further to 27 August 2021 | 13:06 Michelle_Rodgers View Good Afternoon Katie, Order reference: YC071-[protected] My name is Michelle and I am the Customer Service Manager for Yours Clothing and have been passed over your complaint from Jayme. Your Complaint Your complaint relates to a return that you claim to have made which was not refunded in full You have said that the goods were returned via Hermes, You also mentioned that you was not provided with a returns receipt, However provided the returns tracking code ( HKBTHX FS0H6Q) You have not been able to produce a receipt from Hermes to show that they (Hermes) had received the parcel back from you. You are Missing items from your order - A Missing item form was sent to you on the 07 August 2021 | 15:04 till this date we have not received this back completed Our Customer Service Team Findings/Actions Our Customer Services Team were able to identify from the order, the barcode label that you would have used to return the goods via Hermes (We have provided a screenshot below) Our Customer Services Team contacted Hermes who stated that they had no trace whatsoever of that barcode entering their returns system. Hermes further confirmed that a receipt would have been issued automatically once the returns barcode was scanned. Our Customer Services Team have checked with our returns department to establish if they have received this parcel, our returns department have confirmed that only two item/s were included in your parcel and no damage has occured while in transit. My Conclusion I have concluded that your complaint cannot be substantiated for the following reasons: • There is no proof of depositing the parcel at Hermes. • Hermes would have given you a receipt at the point of acceptance. • Our returns department have only received two item/s which have been refunded • Our Customer Services Team have already thoroughly investigated your complaint. I appreciate that this is not the response that would like but unless you can produce a receipt from Hermes then unfortunately there is nothing more that I can do as we have not received all item/s from this order and are unable to investigate the tracking with Hermes. If you have any further queries please do not hesitate to contact us, we are here from 9am to 10pm Monday to Friday. We would like to thank all our customers for their continued loyalty and support, especially in these difficult times and urge customers of the importance of staying safe and looking after each other. Kindest Regards, 27 August 2021 | 12:57 Mrs Katie Hylton katie.[protected]@hotmail.co.uk Please provide me with details on how to take this further and email all corresponds emails from august until now 27 August 2021 | 12:30 Mrs Katie Hylton katie.[protected]@hotmail.co.uk please pass me the details of complaints 27 August 2021 | 12:27 Jayme Customer Service View Thank you for contacting us. Order reference: YC071-[protected] Hello Katie As previously advised the returns label we provided you with has not been used please see below, we will require your returns tracking to investigate this any further for you with the courier you would have been provided with a returns receipt when you took you parcel to the parcel shop . If you have any further queries please do not hesitate to contact us, we are here from 9am to 10pm Monday to Friday. We would like to thank all our customers for their continued loyalty and support, especially in these difficult times and urge customers of the importance of staying safe and looking after each other. Kindest Regards, 27 August 2021 | 12:13 Mrs Katie Hylton katie.[protected]@hotmail.co.uk I NEED SOME HELP HERE I SEND SEVERAL ITEMS BY USING YOUR RETUNS LABEL PLEASE HELP ME AND THIS MAKES 9 TIMES NOTBEEN PROVIDED WIHT COMPLAINTS DETIALS 27 August 2021 | 12:12 Jayme Customer Service View Thank you for contacting us. Order reference: YC071-[protected] Hello Katie When the order was returned back to us we only had to items to physically scan which were the following items If you would like us to raise this with the courier please provide your returns tracking information, I have located the free returns label we provided and can see this has not been used . If you have any further queries please do not hesitate to contact us, we are here from 9am to 10pm Monday to Friday. We would like to thank all our customers for their continued loyalty and support, especially in these difficult times and urge customers of the importance of staying safe and looking after each other. Kindest Regards, 27 August 2021 | 11:59 Mrs Katie Hylton katie.[protected]@hotmail.co.uk 7 times today i have emailed to make a complaint and been ignored there is no way that out of a £400.00 order you are giving me only 2 tops back, i want a full investigation also want to know why my original complaint has not been answered where you missed some items from my original order 27 August 2021 | 11:57 Mrs Katie Hylton katie.[protected]@hotmail.co.uk so where the hell is all my tops then if i have to ask for the complaints email one more time i would be taking this to trading standards 27 August 2021 | 11:53 Jayme Customer Service View Thank you for contacting us. Order reference: YC071-[protected] We have been made aware from by the returns team you only returned two items YOURS LONDON Black Floral Bow Back Top, and the Black Floral Angel Sleeve Hanky Hem Top, we have also been made aware you did not mark any returns on the returns paper work so will not be processing any further refunds . If you have any further queries please do not hesitate to contact us, we are here from 9am to 10pm Monday to Friday. We would like to thank all our customers for their continued loyalty and support, especially in these difficult times and urge customers of the importance of staying safe and looking after each other. Kindest Regards, 27 August 2021 | 11:50 Mrs Katie Hylton katie.[protected]@hotmail.co.uk I really need to start speaking to a manager now because its alot of money that has been lost and no one seems to want to help me why i do not know .i have a outstanding issue on this order where a couple of tops were not in the original order and this keeps getting ignored now i have retuned the order you only have refunded me 2 tops its just not on 27 August 2021 | 11:49 Mrs Katie Hylton katie.[protected]@hotmail.co.uk can you please start to help me now my missing items what have been returned were in the same package as this 27 August 2021 | 11:46 Jayme Customer Service View Thank you for contacting us. Order reference: YC071-[protected] Date refund issued: 15/08/2021 Amount: £40.48 Payment Method: Master card Items returned Paid with VISA or Master Card, this will show back in your account in 2-5 working days. If you have paid with PayPal this will be with you in the next 48hrs (if paid via your PayPal balance), if you used a credit/debit card linked to your PayPal account this will show in your bank account within 2-5 working days. Klarna refunds will show on your Klarna statement within 24/48 hrs. I hope this helps and do not hope this deterred you from shopping with us in the future. Kindest Regards, 27 August 2021 | 11:42 Mrs Katie Hylton katie.[protected]@hotmail.co.uk Please answer me how can you refund 2 tops from the order if you have not received my parcel - this looks like the correct order number can you look in to this its a big order over £400 not having this lost Reference YC071-[protected] Status Partial Return - Refund/Exchange Complete 27 August 2021 | 11:39 Jayme Customer Service View Thank you for contacting us regarding your order. Having located your order YM081-[protected] it would seem at the present time we are yet to receive your return parcel, All returns can take up to 21 working days to be received into our warehouse and your refund to be issued. If you believe that we should have received the parcel by now and it is passed the 21 working days please can you confirm the below information, We are then able to raise an investigation with the courier Tracking number: Courier: Item/s Returned: If the return was made with the Hermes collection service, please contact MyHermes directly using their contact us section, on their website. As soon as we have received your return back, you will be notified via email. I hope this information has helped and if you have any further queries then please do not hesitate to contact us Kindest Regards, 27 August 2021 | 11:27 Mrs Katie Hylton katie.[protected]@hotmail.co.uk I don't have that but surely the number i have given you on the tracking form is sufficient t like i say its not Hermes you have lost this its you as you have retuned for 2 tops received in the same parcel 27 August 2021 | 11:23 View Hello, The number on the card that Hermes leave you with will be fine. Kind regards 27 August 2021 | 11:22 Mrs Katie Hylton katie.[protected]@hotmail.co.uk please can i have a update on the missing items form that i signed and returned to your self this was weeks ago now 27 August 2021 | 11:20 Mrs Katie Hylton katie.[protected]@hotmail.co.uk Ref. YC071-[protected] Ref . YM071-[protected] It was either one of these orders, you have refunded me for 2 tops that was in the bulk return so there is no way hermes have lost this as you have refunded two tops from the order 27 August 2021 | 11:17 Mrs Katie Hylton katie.[protected]@hotmail.co.uk You are not new are you ? you must know when you return a item with hermes all you get is a card ? please can i have a managers number or the complaints procedure asap i have had enough of this now 27 August 2021 | 11:15 Chloep_cs View Hello Katie, We are unable to assist you with this return if we do not have this tracking. Once we receive this order back and process the refund you will be emailed via the email on your order. Kind regards 27 August 2021 | 11:12 Mrs Katie Hylton katie.[protected]@hotmail.co.uk Please don't ignore me when i ask for a complaints details 27 August 2021 | 11:12 Mrs Katie Hylton katie.[protected]@hotmail.co.uk this was sent back by Hermes and you are aware of the items what were returned, you are also aware that Hermes do not provide you with a tracking number they just provide you with a card I returned a few codes : HKBTHX FS0H6Q 27 August 2021 | 11:10 Chloep_cs View Good morning, If you believe that we should have received the parcel by now and it is passed the 21 working days please can you confirm the below information, We are then able to raise an investigation with the courier Tracking number: Courier: Item/s Returned: Kind regards 27 August 2021 | 11:06 Mrs Katie Hylton katie.[protected]@hotmail.co.uk This is wrong as you have returned 2 tops what was in the same parcel you are not passing me around on a £400.00 order and you have been ignoring me since 18/08 - this needs looking in to immediately and also wants the complaints procedure emailing to me 27 August 2021 | 11:04 Chloep_cs View Thank you for contacting us regarding your order. Having located your order it would seem at the present time we are yet to receive your return parcel, All returns can take up to 21 working days to be received into our warehouse and your refund to be issued. If you believe that we should have received the parcel by now and it is passed the 21 working days please can you confirm the below information, We are then able to raise an investigation with the courier Tracking number: Courier: Item/s Returned: If the return was made with the Hermes collection service, please contact MyHermes directly using their contact us section, on their website. As soon as we have received your return back, you will be notified via email. I hope this information has helped and if you have any further queries then please do not hesitate to contact us Kindest Regards, 27 August 2021 | 11:02 Mrs Katie Hylton katie.[protected]@hotmail.co.uk can i have a response to this immieduatly 18 August 2021 | 18:0118 August 2021 | 18:10 Chloep_cs View Thank you for contacting us. Can you please confirm all the items you have returned so we can look into this. If you have any further queries please do not hesitate to contact us, we are here from 9am to 10pm Monday to Friday. We would like to thank all our customers for their continued loyalty and support, especially in these difficult times and urge customers of the importance of staying safe and looking after each other. Kindest Regards, 15 August 2021 | 13:5818 August 2021 | 18:01 Mrs Katie Hylton katie.[protected]@hotmail.co.uk Hi you have sent me a email to say you have received my items to refund but have only said it was 2 why are you not refunding the rest 07 August 2021 | 16:5008 August 2021 | 14:30 Michelle_Rodgers View I can see we have sent you a missing item form on the 07 August 2021 | 15:04 Which to date has not been completed, Without this we are unable to assist you any further Please complete the form so we can conclude our investigation and provide a resolution *If we have not received the form completed in full in the next 5 working days the investigation will be closed* Kindest Regards, Mrs Katie Hylton katie.[protected]@hotmail.co.uk 624acbbc-abb6-46e8-a96e-fa96753a0f94.png There was no code here is the receipt there was no invoice in the package 07 August 2021 | 15:04 Emma Customer Services View Thank you for contacting us. Order reference: YC071-[protected] I am afraid the form has been rejected due to not being fully completed. Please complete the item code so that we are able to get this resolved for you as soon as possible. If you have any further queries please do not hesitate to contact us, we are here from 9am to 10pm Monday to Friday. We would like to thank all our customers for their continued loyalty and support, especially in these difficult times and urge customers of the importance of staying safe and looking after each other. Kindest Regards, 07 August 2021 | 08:32 Mrs Katie Hylton katie.[protected]@hotmail.co.uk 1f694a65-1922-48e8-b4d6-09262c159496missingitemformnew.docx These items come in a box and the box was not damaged 02 August 2021 | 11:14 Michelle_Rodgers View 1f694a65-1922-48e8-b4d6-09262c159496missingitemformnew.docx Thank you for contacting us in relation to a missing item from your most recent order. We have sent you a Missing Items Form is attached, that I will need you to fill out and send back to me. Once received we will investigate this within our warehouse. Please can you also attach photos of the packaging and please advise if the parcel arrived damaged. If the item/s are deemed as missing once the investigation has been concluded please provide in your reply if you require a refund or replacement to be issued * Subject to stock availability I apologise for any inconvenience caused and we hope to resolve this issue as soon as possible. We look forward to your response. Kind regards 01 August 2021 | 21:33 Mrs Katie Hylton katie.[protected]@hotmail.co.uk Hi I have missing items in my order 171887 22 February 2019 | 10:39 View Thank you for contacting Yours Clothing. We have received your request for a refund confirmation email. We can advise your refund for £27.50 for the missing items is currently being processed and will reach your account within 7 working days. Please accept this email as a form of confirmation, as we do not have an alternative at this moment in time. Kind Regards 14 February 2019 | 13:49 View Thank you for contacting Yours Clothing, I reviewed your order and can see that you have recently spoken to a member of our Customer Services Team who is currently supporting you in resolving this matter. Kind regards, 14 February 2019 | 13:45 katiehylton katie.[protected]@hotmail.co.uk THERE IS NOTHING ATATCHED 14 February 2019 | 13:44 View Hello Katie, Please see attached your returns label. If you have any further queries, please do not hesitate to contact us again. 31 January 2019 | 10:11 View Thank you for contacting Yours Clothing. Please find attached the missing item form again for you. We would like to advise that if the attachment is not showing to close down the email and reopen the email, hopefully then the attachment should show at the bottom of the email. Kind regards, Chantel. 30 January 2019 | 19:57 katiehylton katie.[protected]@hotmail.co.uk There is no form attached 30 January 2019 | 19:51 View Thank you for contacting Yours Clothing in relation to a missing item from your most recent order. Please find attached a Missing Items Form, that I will need you to fill out and send back to me. Once received we will investigate this within our warehouse. Please can you also attach photos of the packaging and please advise if the parcel arrived damaged. I will then contact you directly with the next steps we will be taking to resolve this. I apologise for any inconvenience caused and we hope to resolve this issue as soon as possible. We look forward to your response. Kind regards Kind Regards Michelle_rodgers

As I am sure you understand, my overall experience has been extremely frustrating, and I am after a reasonable and fair response from Yours Clothing.

I confirm that all the information I've given is true and accurate to the best of my knowledge and I want to make a formal complaint to Retail ADR.

i have messaged on facebook and they keep ignoring me

I am writing in connection to the above order number for which I returned the full order via Hermes with a completed return slip. I have been advised that I have only done a partial return. After enquiring further I received this reply from yours customer services:-

I can see we have only received one item back Black Polka Dot Peplum Midaxi Dress - Our returns team have noted to say your parcel was not damaged in any way and your returns tracking states no damage has occurred in transit (If it had we would have raised a claim and refunded you for any other item/s marked on your invoice) Due to this not being the case no further refunds will be issued

I have requested a copy of my return statement as I ticked all items to be returned. I was told this does not prove I enclosed the items. This is appalling service. I am a regular customer, I return and pay for all items in time and I am treat like I am lying.

Between the parcel being collected from Hermes and Yours receiving the parcel with only one item something has clearly gone wrong! There are a number of examples of what could have happened but ultimately I am being told I will have to pay aprox £130 for items I do not have in my possession.

A number of things could have happened for example are as the original packaging was used and taped up it could be quite easy for someone to have opened the parcel removed items and resealed, of course it wouldn't look damaged if original packaging was used rather than brand new packaging. The items could also have arrived in warehouse and a mistake could have happened when logging the return. There is so much room for human error but i feel like I am being penalised and it's my word against yours.

I sincerely hope you can help me resolve this issue as it is causing me a lot of stress. Klarna is also investigating. I hope someone can please contact me to resolve.

From a very loyal customer.

Ordered 4/8/21. Received email from Yodel 9/4/21 saying it had been delivered to Asda, Rochdale. When I went to collect it Asda did not recognise the above reference. I used Yours contact form and was told that parcel should not have gone to Asda as it was not click and collect and that they would contact Asda to sort it out. When nothing happened I contacted Yours again and again. I was finally told that I had to sort it out with Asda myself. Because it did not have a click and collect reference Asda could not locate it. I have lost £24.99 plus £1.99 postage. I have been ill and am only now well enough to pursue this complaint. Appalling customer service from Yours.

I recently placed an order through your website for an order and it was taken out of my credit card acct . The day before I was looking at placing an order but was unsure of the size therefore did not submit the order or give my card details.
When my order was delivered I had 2 parcels on looking at my credit card account I was surprised that I have been charged for both parcels .
Which is really annoying as I am disabled and will struggle to return the goods .
Can you please explain why 2 orders were taken and 2 lots of invoices taken off my credit card

Kathleen drewe
3 Iris Close
Cm15 9 we

I ordered a few items on the 22/07/21 and paid for next day delivery which i never received it until 26/07/21 i rang a 03 number that is on there website and got told i will get my delivery money returned (still waiting)
One of the items was faulty had a massive rip in it so i sent it back still sending numerous emails (nothing back)
I sent it off yesterday and recieved an email to say they are processing the return even though i asked in the letter inside the parcel i want another one sent to me !

Awful service literally isn't no service there what so ever i really don't know how company's can survive acting like this.

I took some garments i hade bought on the 9th of July as they did not fit The manageress was very rude to me. She said that the garment had pet hair on! I do not have a pet!
I have been buying from your shop for years and i have never had any problem in the past.
I have literally spent thousands of pounds over the years.
My wardrobe is full of clothing i have bought from you.
You were my favourite shop for my size.
I am so very upset about this and don't want to shop in that store anymore.