The Dress Outlet
reviews and complaints

I just have to say, I am so excited to share my experience with The Dress Outlet! I recently found the most stunning suit for my daughter's wedding, and it is truly a dream come true. The fit is absolutely perfect - it's like it was made just for me! And the color and material are exactly what I had hoped for. I couldn't be happier with my purchase - in fact, I am head over heels in love with it!

The level of comfort is simply unmatched. I have never felt so comfortable in a suit before. It's like I'm wearing my favorite pajamas, but I look like a million bucks! I can't wait to wear it to the wedding and show it off to all of my friends and family.

I have to say, this experience has convinced me that I will definitely be a returning customer of The Dress Outlet. The quality of their products is simply outstanding, and the customer service is top-notch. I had a few questions about sizing before I made my purchase, and the customer service team was so helpful and friendly. They really went above and beyond to make sure I was happy with my purchase.

Speaking of sizing, I have to mention how perfectly this suit fits me. I am a tall woman, so finding pants that are long enough can be a real challenge. But the pants on this suit are just the right length - they hit right at my ankles, which is exactly what I was hoping for. And the jacket fits like a glove - it's tailored to perfection.

Overall, I am just so thrilled with my experience with The Dress Outlet. I would highly recommend them to anyone looking for high-quality, stylish clothing. Whether you're shopping for a special occasion or just looking to update your wardrobe, The Dress Outlet has something for everyone. I can't wait to see what they come out with next!

I recently had an experience with The Dress Outlet and it was not a good one. I ordered a dress from their website and unfortunately, when it arrived, it was damaged. I was disappointed, but I understand that these things happen sometimes. However, when I tried to contact The Dress Outlet to get a replacement, I was told that I had to call within five days of receiving the dress or they would not be able to help me. I was shocked and frustrated by this policy. What if I had been out of town or had other obligations that prevented me from calling within that timeframe? It seems unfair to penalize customers for something that is out of their control.

To make matters worse, when I did call within the five-day window, I was met with a lack of compassion and understanding. The representative I spoke with seemed annoyed that I was calling and did not offer any solutions or alternatives. I was left feeling like my business did not matter to them.

Overall, I would not recommend ordering from The Dress Outlet. Their policies are strict and unforgiving, and their customer service leaves a lot to be desired. There are plenty of other online retailers out there that offer better options and more compassionate service. Save yourself the hassle and look elsewhere for your dress needs.

I gotta say, I was pretty impressed with The Dress Outlet. I had a couple of questions about some dresses I was interested in, so I shot them an email. And wouldn't you know it, they got back to me pretty darn quick! I was pleasantly surprised by how prompt and helpful they were.

So, I decided to take the plunge and order a dress. And let me tell you, I was not disappointed. The dress arrived in a timely manner and it was just as gorgeous as it looked on the website. I was so excited to wear it to my friend's wedding.

But then, I realized that I had forgotten to use a discount code that I had received in my welcome email. I was kicking myself for being so forgetful. But I figured it couldn't hurt to ask if they could still apply the discount. So, I sent them another email.

And you know what? They actually refunded me the discount amount! I couldn't believe it. I was so grateful for their generosity and understanding. It really made my day.

Overall, I would definitely recommend The Dress Outlet to anyone looking for a beautiful dress and excellent customer service. They really went above and beyond to make me a happy customer.

So, I was browsing the internet for a dress to wear to my friend's wedding and stumbled upon The Dress Outlet website. I found a dress that I really liked and decided to purchase it. However, I forgot to apply the 15% new member discount code that was available on the website.

After I made the purchase, I contacted their customer service representative, Taylor, and asked if I could still get the discount even though I had already made the purchase. Taylor was very helpful and understanding. He immediately refunded the 15% from the total cost of the dress.

Now, I am eagerly waiting for the dress to arrive. I hope it is exactly what I ordered and fits me perfectly. I am really excited to wear it to the wedding.

I would like to thank Taylor for his professionalism and excellent customer service. He made my shopping experience with The Dress Outlet a pleasant one. Because of this, I will definitely return to their website for future purchases.

Overall, I am satisfied with my experience with The Dress Outlet and would recommend it to anyone looking for affordable and stylish dresses.

I was a bit hesitant to order from The Dress Outlet, as there are so many scam sites out there. But I decided to take a chance and I'm so glad I did! The Dress Outlet is a legitimate business platform and I received my dress in perfect condition.

Communication with the company was smooth and fast, which was a relief. I was worried about not being able to get in touch with anyone if there were any issues, but that wasn't the case at all. The delivery was also fast and timely, which was a pleasant surprise.

The dress itself is absolutely gorgeous and fits true to size. I couldn't be happier with my purchase. The prices are also very competitive and reasonable, so I will definitely be ordering from The Dress Outlet again in the future.

I have to give a special shoutout to Tricia for her swift response and follow up. It's always nice to have a point of contact who is helpful and responsive.

Overall, I highly recommend The Dress Outlet for anyone in need of a beautiful dress at a reasonable price. Keep up the good work!

I ain't got my order yet, so I'll come back later to update y'all, but I gotta say, ordering from The Dress Outlet was a breeze. Taylor on the chat was quick, knew what they was talkin' about, and helped me out a ton. I thought I was too late to get help since it was way past the chat hours they advertised, but even in the middle of the night, Taylor was there to answer my questions and fix a mistake I made with my shipping address. I'm hopin' the dress and the international shipping are just as good as the customer service.

I recently had an experience with The Dress Outlet and I must say, it was a lifesaver! As someone who knows their way around a sewing machine, I can tell you that there's nothing more nerve-wracking than having an altered item damaged from circumstances beyond your control. That's exactly what happened to me, and I was in a huge panic.

Thankfully, I was able to order a new outfit online as a replacement. I spoke with Taylor through the online chat and she was an absolute gem. She found the exact outfit I was looking for, sent me a link, and assured me that it was IN STOCK and available for 3-day shipping. I wanted to give her a big hug through the computer screen!

Taylor was quick, efficient, and knew her way around the website like the back of her hand. She had my real-world crisis solved in under 10 minutes. I can't thank her enough for her help.

Overall, my experience with The Dress Outlet was fantastic. The website was easy to navigate and had a great selection of outfits to choose from. The prices were reasonable and the shipping was fast. I would definitely recommend this website to anyone looking for a new outfit for a special occasion or just for everyday wear.

Thank you, The Dress Outlet, for saving the day and thank you, Taylor, for being an amazing customer service representative!

I just had to share my amazing experience with The Dress Outlet. I was in a bit of a pickle, needing a dress in a specific size and color for an upcoming event. But the customer service team was so helpful! They responded to my concerns in a jiffy and even updated the site to include the size I needed. And the best part? They shipped out my dress right away, well before my event. I was so relieved and grateful!

Let me tell you, the dresses at The Dress Outlet are absolutely stunning. I had a hard time choosing just one! But with the help of the amazing team, I found the perfect dress for my event. And it fit like a glove! I received so many compliments on it throughout the night.

Overall, I highly recommend The Dress Outlet to anyone looking for a beautiful dress and top-notch customer service. The team went above and beyond to help me out, and I couldn't be happier with my experience. 10 out of 10, would recommend!

I recently had an experience with thedressoutlet.com and I must say that their return policy is quite confusing. I was under the impression that I had a reasonable amount of time to return any items that I was not satisfied with, but that was not the case. The day my package arrived, I was advised to file for a return, whether I needed to return it or not. This was quite alarming to me as I had never heard of such a policy before.

To make matters worse, I only had five days to make a decision about whether or not I wanted to keep the items. This is a very short period of time, especially given the current shipping and availability issues that we are facing. Unfortunately, I ended up being stuck with two outfits that I did not want and had never even tried on. I was quite disappointed to learn that there were no returns allowed after the five-day period.

I believe that thedressoutlet.com needs to be more transparent about their return policy. If they had clearly stated their policy and handled the situation differently, I might have considered ordering from them again. However, due to this experience, I will not be doing business with them in the future.

In fact, I have decided to take action and report them to my credit card company, the California Consumer Protection Agency, and the Better Business Bureau. I will also be complaining to their corporate office. I believe that it is important to hold companies accountable for their actions and to ensure that consumers are treated fairly.

Overall, I would advise others to be cautious when ordering from thedressoutlet.com. While they may have some great products, their return policy is quite misleading and could lead to disappointment and frustration.

The Dress Outlet is a store that claims to offer fast shipping and easy returns, but my experience with them was quite the opposite. I had to call and email them multiple times to ensure that my daughter's prom dress would arrive on time. Unfortunately, things did not go as planned, and I ended up paying for overnight delivery only to receive the same dress size that I had returned.

After some back and forth, they agreed to send me the correct size dress overnight. However, the warehouse did not seem to know that UPS only delivers overnight on weekdays unless you specifically request weekend delivery. As a result, my daughter's prom dress arrived on Monday, well after her prom had already taken place.

I have been trying to get in touch with the manager, Elvia, to understand how so many errors could have occurred. Unfortunately, I have yet to hear back from her. The customer service I received from Trisha, Miaca, Megan, and Leann was not up to par either. They kept telling me to be patient and that they were expediting the situation to the team, but nothing seemed to be happening.

Overall, my daughter and I were extremely disappointed with the service we received from The Dress Outlet. They did not live up to their promises of fast shipping and easy returns, and their customer service left a lot to be desired. If you're looking for a store to buy your special occasion dress from, I would recommend looking elsewhere. The Dress Outlet will only bring you disappointment and frustration.

I recently purchased two dresses from The Dress Outlet for my son's wedding. I was hoping that at least one of them would be perfect for the occasion. However, when they arrived on January 10th, I was disappointed to find that neither of them looked quite right. I decided to return them and deal with it later.

Unfortunately, I didn't have a chance to look at the return process until January 16th. When I contacted customer service, they informed me that I had missed the 5-day return window. I was shocked that the return window was so short, and I explained that I had not even been in town to deal with it. However, they told me that only one of the dresses could be returned, as the other was on sale. They also informed me that I would have to pay a $25 re-stocking fee if I returned them, and I would have to pay for my own return shipping.

I decided to return both dresses anyway, as I didn't want to keep something that I wasn't happy with. I returned them in perfect condition, with all tags attached, in the box they came in. However, the return shipping cost me $25.88. I continued to email the customer service department, hoping that they would understand my situation and refund both dresses. After all, they could resell both of them. However, they refused to refund both dresses and only refunded my card $103.99. I didn't receive the refund until March 2nd, after I emailed them AGAIN to check on it.

In total, I paid $219.98 for the dresses plus $25.88 to ship them back. This means that I gave The Dress Outlet $141.87 for nothing. To make matters worse, they now spam my email with ads. I'm not sure how they plan to get return customers with that sort of service. Who allows only 5 days to return something? And why do they charge re-stocking fees for returns? Overall, my experience with The Dress Outlet was lousy. I wouldn't recommend this company to anyone.

This place is not good at all. The quality of the stuff is just terrible. I ordered something and it took way longer than they said it would to get to me. And when I tried to talk to someone about it, they were not helpful at all. The customer service is just not good. And if you want to return something, you better do it fast because they only give you 5 days. That's just ridiculous. So if you're thinking about buying something from here, be careful. You might regret it.

I recently purchased a dress from The Dress Outlet and I have some mixed feelings about my experience. Firstly, I was disappointed to find out that they have a pretty steep restocking fee if you need to return an item. On top of that, you also have to pay for shipping to send it back. It's definitely something to keep in mind before making a purchase.

Another issue I had was with their customer service. I tried reaching out to them via text message, but unfortunately they never responded unless it was something that benefited them. It would have been nice to receive a response even if it wasn't in their favor.

However, I will say that the dress I received was beautiful and looked just like the picture on their website. It fit me well and was comfortable to wear. Overall, I think The Dress Outlet has some areas for improvement, but if you're willing to take the risk with the restocking fee and lack of customer service, you might just find a great dress like I did.

I recently had an experience with The Dress Outlet and I must say, it was not a pleasant one. I ordered a dress from their website and unfortunately, it did not fit me well. I was disappointed and decided to return it. However, I was shocked to find out that I only had 5 days to return the item. This was not mentioned clearly on their website and I felt cheated.

I understand that businesses have their own policies, but I feel that this is not fair to customers. It takes time for the item to be delivered and for us to try it on and decide if we want to keep it or not. 5 days is just not enough time. I wish they had a more customer-friendly return policy.

To make matters worse, when I contacted their customer service, they were not very helpful. They seemed to be in a rush and did not take the time to understand my issue. I was disappointed with their attitude and felt like they did not care about my concerns.

Overall, I would not recommend The Dress Outlet to anyone. Their return policy is not customer-friendly and their customer service is not up to the mark. I would advise anyone thinking of ordering from them to think twice (or even three times) before doing so. In my opinion, there are better options out there.

I had a really bad experience with The Dress Outlet. I ordered a dress and was given a 5-day window to return it if it didn't fit or if I didn't like it. Unfortunately, I was out of town when the dress arrived and I had no idea when it would arrive. I thought it would come before I left, but it didn't. I was really disappointed and frustrated because I had spent $105 on the dress and now I couldn't return it.

I would not recommend ordering from The Dress Outlet. They don't give you enough time to return your purchase and there's no way of knowing when your shipment will arrive. It's really frustrating to spend money on something and not be able to return it if it doesn't work out. I wish I had known this before I ordered from them.

Overall, I would say that The Dress Outlet is not a reliable place to shop. They don't have good customer service and they don't give you enough time to return your purchase. If you're looking for a place to buy dresses, I would suggest looking elsewhere. There are plenty of other places that are more reliable and have better customer service. Don't make the same mistake I did and order from The Dress Outlet.

I recently made a purchase from The Dress Outlet website for a formal wedding I was attending in France. I was a bit nervous about finding the perfect dress, so I decided to order a backup just in case. I opted for overnight delivery and paid an extra $40 to ensure that the dress would arrive in time for my trip.

Unfortunately, the dress did not arrive on time. In fact, it arrived three days later than expected, which meant that I was unable to take it with me to the wedding. I was extremely disappointed and frustrated with the situation.

When I returned from my trip two weeks later, I attempted to return the dress to The Dress Outlet. However, I was informed that they would not honor the return because it had been more than 14 days since the purchase. I was shocked and upset by this response. It seemed like bad business practice to me.

Overall, I was not satisfied with my experience with The Dress Outlet. While I appreciate the variety of dresses they offer on their website, the lack of timely delivery and refusal to honor a return left a bad taste in my mouth. I would not recommend this website to others looking for formal attire.