Purchasing Power
Reviews and Complaints

I am still being charged for a item that I no longer have and haven't had in five months. I purchased/financed a smart watch from this company in February. Two weeks into having the item it broke, so I mailed it off to be repaired. Upon return of the item 4/1, it was unsafely delivered and was never received. I contacted Purchasing power to inform them of the situation and requested to cease payments until the issue was resolved especially due to Covid-19. My request was refused and was instructed to contact the manufacturer of the item. Upon doing so Fossil (The manufacturer) offered me a gift card for the value of the item, a Micheal Kors smart watch valued at $325 instead of a replacement because the item was no longer in stock. I was then instructed to inform purchasing power of the resolution. When attempting to update Purchasing Power about, there were constant delays lasting weeks at a time for a supervisor to call me back. I never received a call back from a supervisor as promised and payments continued to draft from my account. As more time goes by trying to get things resolved, upon every call, I am placed on a long hold only to be told there's no update and still haven't heard from a follow up supervisor as promised. July 15th, a supervisor by the name of Jose Grijalva finally emailed me. I was instructed to forward the emails from Fossil in reference to the gift card resolution and he would contact me asap with a follow up/resolution that day. He never emailed me back. I called back to inform purchasing power 7/16 that Jose hasn't replied to my email concerning my situation, Tamilo (service rep) then tells me that Jose the supervisor has up to 24-48 hours to reply after already waiting almost four months as payment are continuing to come from my account for an item I haven't had possession of since March 27th! Tamilo also follows up with informing me that my payments will also continue! I am beyond frustrated and *** no/cannot keep making payment on something that I don't have. I am trying to prioritize my funds during this trying time and this is and has been going on long enough with no results.

Items are showing in stock that are not available online and customer service has not helped to resolve my problem Order number: XXXXXXXX This order represents the second time that I have tried to order an Apple MacBook Pro that shows available online but in fact is not available. I have been trying for a week to cancel this order just to be given the run around but customer service and supervisors. I was told last week that the cancellation would be expedited and that corporate was working on it. When I connected customer service today I was told by the agent that they reached out to *** and they were told that the item could not be cancelled because it has shipped and the agent gave me the phone number and reference number to call *** for the tracking information. When I called *** they told me that they are waiting for the item to become available so that they can ship it. I then called Purchasing Power back and informed them of what *** told me and requested again to have the order cancelled and asked to speak to a supervisor. I was told one was not available and that they could give me an email address and also put in the request for a supervisor to contact me and that I should hear back from someone in 3 - 5 business days. UNACCEPTABLE! Everyone I speak to on the phone or via chat gives me a different reason as to why my order cannot be cancelled or even what the status of it is. I WANT MY ORDER CANCELLED! Also, the first time I tried to order a MacBook I also ordered a mouse and an adapter that I did receive but was told that I have to pay $35 to send it back. .If I cannot use it to no reason of my own doing why should I have to pay to send it back when I am already be inconvenienced. I was told the only way I could send it back without paying is if it was damaged during shipping or does not work at all. SERIOUSLY! It's free to send back defective merchandise but I have to pay for items that are in the original packaging? Give me a brake! I am so over all of this. This company and its employees are not interested in providing good customer service. If I could give a negative rating I would give the highest possible negative rating that exists.

Purchased a dining room set in June , it was damaged. I continue to receive from the company false promises 4 months later without a solution. Purchased a dining room set that was delivered in June. I paid for the deluxe delivery, however due to COVID, the set was cancelled. I and my husband opened the boxes a few days later and it was noted the table was damaged. I contacted the company immediately and took pictures of the damage as well. I was informed by a customer service, someone would contact me on Monday, due to it being a weekend. A customer service rep contacted me on Monday and the information was relayed, I was informed after careful research, someone would reach out to me with a update. I was contacted later in the week and was informed of the table being out of stock via manufacturer. The table would be available in mid August and I agreed to wait. I reached out to purchasing power in mid August to check the status of the table and once again, via several different customer service reps and heated conversations, a supervisor would contact me. I contacted purchasing power again, due to no one from the company reached out to me. I was informed the table would not be available until mid September or early October. I voiced my displeasure of the poor customer service and lack of disregard for the consumer. I explained to the supervisor, I would agree to wait for the table until the first week in October, with the stipulation of I will not pay for any shipping or handling to remove the damaged table nor for the delivery of the new table. Purchasing power has continued to extract biweekly payments from check and I have been left with broken promises. I contacted purchasing power again on 10/5 requesting to speak with a supervisor and I was informed a supervisor will contact me, I did not receive a return call, I contacted the company again on 10/6 requesting a status update of the table replacement. I was given the run around. I informed the customer rep due to the company lack of concern for my time and no response from their office. It's been 4 months and the company has never tried to rectify the situation or offer another solution. I requested the company to come and retrieve their merchandise without cost from the consumer and refund my payments. I have a damaged table that I am unable to utilize, my family has to eat with a plate on their laps. It's been a stressful 4 months without a solution in sight.

Purchasing Power continues to break the law and charge for services they've established could not be rendered Purchasing Power has yet to refund me for vacation packages including airfare for passengers *** and ***, which were booked on Emirates and associated Dubai Attractions. Emirates ceased operations to/from the United States a week before my travel date of March 31st due to COVID19. Prior to UAE shutting down and limiting unessential travel, I tried to get these trips cancelled/refunded as this problem was imminent with how poorly the United States handled the virus. Purchasing Power's partner Hotel *** and their provider *** and other entities, also verified services could not be provided. We are now going on 4 weeks of all parties involved clearly understanding none of the services paid for could be provided, yet no refund has been issued by Purchasing Power. Purchasing Power uses the excuse that they have not received the money back from Hotel *** and Hotel *** uses the excuse that they have not received the money back from *** and *** uses the excuse that they have not received the money back from Emirates. I'm sick of the finger pointing and excuses. I booked with Purchasing Power, none of these other problems should be of my concern. A refund should have already been issues with the intent of later recovering from vendors internally. The Department of Transportation also made a public statement addressing airlines and travel agencies who are either refusing to give a refund or are stalling. I have worked with a Jene from Hotel *** and a *** from Purchasing Power. Both of which have advised and confirmed a refund would be issued already. I was previously told by *** a partial refund had been issued 3 weeks ago, no such refund has occurred. *** has since began to ignore my calls and DeAnthony at Purchasing Power corporate has taken over the case. Unfortunately, since DeAthony's involvement 3 weeks ago, he has had no information or updates. I asked several times, can Purchasing Power either manually credit or suspend billing. He said he would check with his manager, NO UPDATES! This has been the ASK for over a month... Now DeAnthony avoids calling me for promised follow ups instead sends me emails saying he has no information and he understands I'm frustrated. At this point, none of this matters because the law is being broken in two ways. 1) I am being charged for services not rendered, Purchasing Power is not willing to own and rectify 2) Purchasing Power and its vendors are not abiding by DOT orders by issuing PROMPT REFUNDS for flights that cannot / will not be provided. I have asked DeAnthony numerous times via email and phone for an update and kindly asked him to get me to someone who can assist if all he is capable of advising is he doesn't have an update. I completely understand, COVID19 has had an impact on everyone. I would say that throughout the month of March, I have been very nice and considerate working with Purchasing Power but here we are weeks later and the fact of the matter is; I paid Purchasing Power and ultimately, that is the company that this transaction occurred with.

Spoke with 4 different customer service reps regarding a return- two said we could return, 2 said we couldn't. poor customer service! Maria ***- Return Specialists email signature says, "Thanks for choosing Purchasing Power where our customers always come first." THIS IS A LIE! I work for THE *** COMPANY whom employs over 10,000 cast members- we pride ourselves on integrity and customer service. We have had a long standing contract with Purchasing Power to allow cast members affordable ways to purchase products at all price points. In April I purchased a weber summit s670 gas grill for my husband's birthday. We hired a landscaper which we paid $2600 to lay down pavers and run a natural gas line for the grill. a week ago, when we were going to move the box to the backyard, we realized I ordered a propane grill vs. Natural Gas. PLEASE NOTE I PAID $2800 FOR THIS GRILL. I IMMEDIATELY THE NEXT MORNING BOUGHT THE CORRECT GRILL WHICH COST ME $3200. I called Purchasing Power and asked if I could return even though it was outside the 48 hour window and I was told by two customer service reps YES and then another two NO. My husband and I had to keep calling because we were given the run around and told different decisions. Then MARIA *** sent me the most GENERIC EMAIL I was baffled- at a price point of $3k I would receive a phone call vs. a two lined email! I emailed MARIA *** back with no response. You see, I am in a position where I am still employed- employed by the WORLD LARGEST ENTERTAINMENT company. I am in a position where I can make large purchases and put money BACK INTO OUR ECONOMY- which helps protect my job and those jobs at purchasing power. We are in unprecedented times with a world pandemic as well as protests and racism. ONE WOULD THINK THAT PURCHASING POWER WOULD HAVE SOME COMPASSION *** MAKE AN EXCEPTION SINCE IN REALITY I AM OUT OF POCKET $6K. We even offered to pay the freight cost - even if it is $400 dollars my husband will pay it. Retail sales are down over 40% and 90% of retail companies have made addendums to their return policy. The fact that I immediately purchased the correct grill at a price point of $3200 with the notion you would see this was not buyer's remorse, but a simple mistake, I would think purchasing power would honor my return. THIS IS NOT RIGHT- THIS IS UNETHICAL! How can you feel proud of the service you provide knowing a customer who works for THE *** COMPANY now has to figure out what to *** with a $2800 dollar grill? You don't treat consumers like this, especially since i purchased ANOTHER GRILL FOR $3200. One would think Purchasing Power would have some compassion *** would want to keep customers like me who make large purchases and had planned on using them again. I am now getting our LEGAL TEAM AT THE *** COMPANY involved and have filed a complaint. I have been assigned a lawyer at *** whom will be reaching out purchasing power to help resolve this since nobody at Purchasing Power is helping me. I am also going to the CHAMBER OF COMMERCE AS WELL AS MY LOCAL TELEVISION STATION. I AM ALSO MOVING FORWARD WITH FILING A COMPLAINT IN ATLANTA, GA AGAINST PURCHASING POWER. Maria and the rest of the team at purchasing power- how *** you sleep at night knowing you are taking money away from my family, from my kids? Is this what you call putting customers first? I have cried every day since last week because I *** not understand the competencies behind your policy, unwillingness to work with me. I have complete faith in my legal system with THE *** COMPANY that justice will be served.

Had to wait for and extremely long time for delivery of a free standing stove and when it was delivered without notice it was damaged. I tried to talk On May 20, 20 I ordered a stove for 986.18 (Order number: XXXXXXXX). On June 29, 20 at 4:21 Pm I received an email which I had called and spoke to customer service representative concerning the order. At this time I was told that the order was canceled because of it being out of order. The company did give 20% off the next order. On July 2, 20 I repurchased another stove for 1,729.63 (Order number: XXXXXXXX) and it was delivered on July 30, 20 with no notice as I was told I would receive. I got home and found that the stove was damaged. I called the company the morning of July 31, 20 and advised them of the damage providing pictures. I offered to keep the stove if they would take 150.00 Dollars off the purchase price. they counter offered 65.00 dollars for the most. I told him no they can come and get the stove and they can send me another one. He told me that they would place the order and get the one I have scheduled for pick up. I sent pictures showing the stove repackaged ready for pick up. On Aug 3, 20 I checked my emails and found that at 10:46 Am I received notice of the scheduling for the pick up for the stove and refunding of my money. I then called and spoke to another representative which she told me that the representative on Friday had checked with the supplier and that there was no more stoves at this time (Which I was never told) so they would be refunding my money when the stove I have is picked up. I asked to speak to a supervisor (I was going to try to offer the 150.00 to just keep the stove). I was told that all the supervisors were busy and I could have a call back. I agreed. On Aug 4, 20 when I got off work at 4:30 Pm I checked my phone and I saw that I did not get a call back from the Company. I then called the Company and just told the representative that I wanted to talk to a supervisor. He told me that I was in the QUE for a call back but he would place me into a QUE to speak with a supervisor. I asked him how long this would take and he told me it should not be to long. I sat on the phone for 1 1/2 hours and finally hung up without talking with a supervisor. On Aug 5, 20 I called the company again and spoke to Anjuanna (representative) and told her the WHOLE story in hopes she might help me and at the end of the call she could not tell me anything about the problem and would not *** anything to help me except to tell me that there was no supervisor there for me to talk to (which I question if there was one the day before). She also said that she would put me in for a call back which I did give her my work number so that they can get ahold of me during the day. All this crazy work and the company will not just reduce the damaged stove by only 150.00 where if I were to find this stove with the damages at Lowes or Home Depot they would reduce the price for about 500.00 or more just to be able to sell it. I *** not believe that I am being unreasonable with my offer. Although I *** not believe that not being able to speak to someone at the company to see if there is anyway to work this out is to much to ask. The representatives have stricter guidelines than the supervisors *** and all I want to *** is talk to someone with authority to help make this work which will help me as the customer and them as a company. I will have a stove to start working with and they will not have to pay for the pick up and the company to customer relationship would and will be a good one like it was prior to attempted purchase of a stove.

Sectional delivered negligently, request for refund and pickup. Pickup was not done in a timely manner. Company trying to charge us for the sectional. In October , I purchased a sectional SKU#XXXXXXX, Homelegance Damon Sectional Brown, for total plus tax of $1913.56.I would be making bi- monthly payments to this company of approx. $74.00. I was told that I would be informed before the delivery took place so that we could schedule a time for us to be present to receive it. We were never contacted about the delivery, on or about November 3, my Husband came home after work to find the couches thrown in front of our home in 3 separate boxes. The boxes were damaged and destroyed, (pictures were taken and emailed to Purchasing Power). Upon opening the very first box, we discovered one side of the sectional was damaged and ripped. We stopped opening boxes and immediately contacted Purchasing Power, after explaining the negligence of the shipping company,RAC Transport Co, Inc. 400 West D Street Pueblo Co XXXXX, and how we were never notified of it's delivery in the first place, (the negligent delivery took place on 11/3 and I have receipts they left, and a note on the receipt that the driver wrote saying "boxes damaged, subject to inspect") and being on the phone with Purchasing Power(PP) for hours, they finally agreed to refund our money and have the boxes picked-up. I made it very clear, as I repeated myself several times, to the Purchasing Power tech, that we had no where on our land to store the couches, as we rent and all the buildings on our land are used by the landlord, and that the sectional would be sitting outside in the bad weather until the pick-up was commenced. I asked the PP tech to make note of this because it was very important. We were told that the pick-up would be placed and commenced within that week. I got an email from Hazel Gutierrez, Returns Specialist, of PP, saying that it was scheduled with a company called mySEKO, pick up #HE20139437*** After a week went by I contacted PP again and told them I was concerned because the sectional was sitting outside and we still had not been contacted for a pickup. I was informed that I needed to be patient as their records showed that SEKO had our information and would be in touch. After Approx. 2 weeks I contacted SEKO who told me a tech came out and tried to get them, (with no prior notice), and found that because of the land we reside on, they could not haul it off with the equipment they had. I was told they would contact another bigger shipping company to pick it up. I again reiterated to this company that they were being weathered and sitting outside and I needed someone to get them ASAP. I then heard nothing for over a month. On or about December , just before the holidays I was working out of town and my husband called and told me they still had not been picked up. I then called SEKO again and they said that they showed in their records that the sectional had been picked up and destroyed... I was like what? I then received a call with a left message within a couple days saying that they sent our request over to another big company to get them and then we waited and waited for a call and never received one. In mid January, we still had no pick-up and they were still sitting in the weather outside, we had covered them in green plastic the best we could to protect them. Our land lord came by and said we needed to *** something with them so we rented a storage and they are in there currently. Due to the holidays, us being out of town and inclement weather we were unable to retrieve them from storage for anyone else to pick them up. Then today 2/19, I receive an email from Tabia ***, Sr. Customer Care Advocate, of PP, telling me because it has not been returned (no fault of our own) that they are now charging me with the full amount and payments will commence out of my pay check (Checked acct today& they have already re-charged me) . So now we are going to have to pay for damaged goods, that they never picked-up, and we have suffered greatly due to all this negligence and we need help.