Sanrio’s earns a 5.0-star rating from 1 reviews, showing that the majority of character merchandise enthusiasts are exceptionally satisfied with their cute and high-quality products.
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Free blanket
I made an ordered and purchased something from this site and used a code and was supposed to get a free blanket as a gift. I received my order but there was no blanket! I contacted Sanrio and they said that they had no blankets left. I was so disappointed! The worst part was that they did not offer me any other gift and I was their long time customer. I can't say anything bad about Sanrio products, but their support was always terrible. I'm not sure if I'll order anything again!
The complaint has been investigated and resolved to the customer's satisfaction.
Our "DETAILS" section that is very short and directly located at the bottom of all promo items would read something like this:
*Offer Details: Get a free Hello Kitty Unicorn Plush with $50 purchase. While supplies last. Only merchandise will be applied towards purchase value. Gift card purchases do not apply. Cannot be combined with any other promotional code offer. To receive the free gift, you must enter “HKUNICORN” on the shopping bag page and click “Apply” next to the promotion code box. Free Hello Kitty Towel and Case set will show up in your shopping bag within the Sanrio Online Store at Sanrio.com. One per order. If the Hello Kitty gift does not show up in the shopping bag, the promotion code was entered incorrectly or your order does not meet the offer requirements. Sanrio reserves the right to discontinue promotions at Sanrio.com at any time. All offers are not retroactive. Due to system limitations, changes to your order regarding promotions cannot be applied if proper procedures on this page are not followed. Thank you in advance for your understanding.
Sanrio.com's stands on its decision for this customer and all who complain about the details of the promotions.
Is Sanrio Legit?
Sanrio earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Sanrio. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Sanrio resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Sanrio.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sanrio.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Sanrio.com you are considering visiting, which is associated with Sanrio, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Sanrio website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Sanrio.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Sanrio.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Sanrio. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Sanrio Reviews 0
If you represent Sanrio, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Sanrio complaint handling
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Sanrio Contacts
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Sanrio phone numbers+1 (650) 952-2880+1 (650) 952-2880Click up if you have successfully reached Sanrio by calling +1 (650) 952-2880 phone number 0 0 users reported that they have successfully reached Sanrio by calling +1 (650) 952-2880 phone number Click down if you have unsuccessfully reached Sanrio by calling +1 (650) 952-2880 phone number 2 2 users reported that they have UNsuccessfully reached Sanrio by calling +1 (650) 952-2880 phone number
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Sanrio emailscustomercare@srahello.com100%Confidence score: 100%Supportcdaniels@sanrio.com98%Confidence score: 98%wholesale@sanrio.com97%Confidence score: 97%saleswebmaster@sanrio.com97%Confidence score: 97%itcustomercare@sanrio.com97%Confidence score: 97%supportpr@sanrio.com96%Confidence score: 96%communicationdmca@sanrio.com96%Confidence score: 96%legalintproperty@sanrio.com95%Confidence score: 95%
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Sanrio address570 Eccles Avenue, South San Francisco, California, 94080, United States
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Sanrio social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024 - View all Sanrio contacts
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