Zalora Philippines
Reviews and Complaints

I had a not-so-great experience with Zalora Philippines (zalora.com.ph) when I ordered a pair of sandals for my husband last February 2020. The sandals were worth P1,000.00, but unfortunately they were too small for him. So, I decided to return them and filled out the online return form. After a few days, the package was sent back to me with a note indicating that I had not included the sales invoice with the package. However, I was surprised to find that the sales invoice was actually in the returned package when I received it.

I immediately went online to chat with their customer representative and pointed out that the sales invoice was already included in the package. However, they informed me that the returns team was actually looking for a tape type receipt of the seller (BENCH) and not the sales invoice I sent back. I was quite confused because the sales invoice that I received was an official-looking document, complete with TIN, VAT, and other details that you would normally find in a legally printed sales invoice. I kept insisting that it was the only sales invoice that I included in the package, as it is not legal to issue two sales invoices for the same transaction.

I tried to contact their customer service team through both live chat and their hotline, but unfortunately, I never received any feedback from them. I was really disappointed with Zalora's poor customer service. I would like to warn potential buyers that Zalora may not process returns properly, so don't expect to receive a refund. They may take your hard-earned money and leave you waiting for a refund that will never happen.

Overall, my experience with Zalora Philippines was not a good one. I hope that they can improve their customer service and make sure that they process returns properly in the future.

I gotta say, I'm feeling a bit skeptical about Zalora Philippines and their products lately. But, despite my reservations, I couldn't resist placing another order when I heard about their latest sale.

Just a few days ago, I received my fifth purchase from Zalora. This time, I snagged a Nike Vintage gym hoodie and a pair of jeans from another brand. Unfortunately, the jeans I received were not what I was expecting based on the description on Zalora's website. The site said they were cropped low-rise jeans, but what I got was a pair of mid-waist ankle-length jeans. Not exactly what I had in mind.

On the other hand, the Nike hoodie was pretty nice. The details matched up with the picture on the website, but I did notice that the zipper was different from what I expected. I did some digging and found that the zipper on the hoodie I received was made of plastic and had a YKK label, whereas the Nike website showed a metal zipper with the Nike logo on it. The string on the hood was also longer than what I had seen in other images online. I'm not sure if Nike released a different version of the hoodie or if I just got a different model altogether. It's all a bit confusing.

Despite my disappointment with the jeans and confusion about the hoodie, I decided not to return the items. The hassle just didn't seem worth it to me. Plus, I got a pretty good discount on both items - between 20% and 30% off.

If you're curious about the Nike hoodie I got, I actually made a quick video review of it. You can check it out here: https://youtu.be/w2c70_W86-E. I also picked up a pair of Converse Chuck Taylor All Stars, which you can see in this video: https://youtu.be/fytjg00BvjI.

Overall, I'm still on the fence about Zalora Philippines. While I appreciate the discounts, I'm not sure if the quality of their products is always up to par. I'll probably still shop with them in the future, but I'll definitely be more cautious about what I buy.

I recently made a purchase from Zalora Philippines last December 2016. I was hoping to avoid the Christmas rush by shopping online. However, I was met with more hassle than I expected. Out of the six items I ordered, only four arrived the next day. Unfortunately, only one of the four items was in good condition. The other three were a complete disappointment.

I was excited to receive a pair of black ballet flats, but instead, I received the wrong color and design. The shoes also had a strange smell to them. To make matters worse, the ballet flats came with a tattered eco bag. I also ordered a pair of gold flats, but when I opened the box, the soles were detached. Lastly, I ordered drip sandals for my boyfriend, but the right sandal was size 11 while the left one was size 12.

I tried to reach out to their customer service department, but I couldn't get through to anyone. The only item they were able to replace was the drip sandals. I was extremely frustrated with the whole experience and decided to move on. I even messaged Tokyo Shoe Club, the vendor of the black ballet flats, but they didn't help me with the issue.

I will never order from Zalora again. Their photos are deceiving, and their products are of poor quality. I would rather patronize Instagram shops than this overrated e-commerce website. It's a shame that I had to go through all this trouble just to receive subpar products.

Customer service is really good. I had two complaints and they were handled quickly. Refunds are promised and they usually verify within 2-3 days. The refund is given 3 working days after it was approved. If you want to return an item, you can expedite it by contacting them via email or calling them.

Product quality is good. Out of my 15 purchases, only 1 was defective (a Casio wrist watch). But I was able to return it immediately when I directly contacted the delivery man and sent an email to expedite my refund. Other than that, I ordered an Adidas shoes with half its original price. The quality is good as I compared it with the one in Adidas store. I also ordered 2 Topman shirts which have good quality as well. I compared these 2 in a Topman store in SM and they are the same quality. Other shirts I ordered also have good quality.

Delivery consistency is good. Express shipping is kept as promised. I had two express shipping and it was delivered the next day. Regular shipping takes within 3 to 5 business days.

Accuracy of items is good. Out of my 15 purchases, I had 1 complaint about a wrong size but they handled it accordingly.

Overall experience is not bad for an online shop. They always have promos and discounts. When on sale, their items are always cheaper compared to SM's. There's a variety of choices and good designs to choose from.

Note: I live in Metro Manila which may have a different expectation on other places outside Manila. Also, I always buy through COD.

This has been a complete nightmare! I ordered a pair of earrings from Zalora Philippines and they never arrived. I tried to contact the delivery person multiple times, but they ignored me. The website said that they would attempt delivery again, but no attempts were made at all. I can't wait around every day because I have work to do. If they can't deliver the item, they should just refund me and keep it. I don't want to do business with them ever again.

When it comes to returns and exchanges, the items I received were cheap-looking and expensive to buy. I spent hours going to different 711 stores that were approved by Cliqq, but none of them would accept my package. It feels like a scam. So I contacted customer service and they scheduled a pickup for Tuesday the ninth, which is today. But then I got a notification saying that they had already attempted to pick up the package. Also, I no longer want to exchange the item. Please process it as a return and have the delivery driver sent back to Zalora. This whole experience has been terrible.

I have no idea how to return the items to Zalora. I've tried multiple times, but it seems like all the problems are on their end. I can't keep waiting around because I'm leaving for the USA soon. Please take care of this as soon as possible. To be clear, I have two items that need to be returned for a refund (the item I wanted to exchange is not wanted anymore due to negligence), and the item that was on its way is now lost, so I need a refund for that too.

Zalora does answer your initial questions, but they don't follow up despite ongoing service tickets. Don't get scammed by them. Their returns policy is a scam, and they won't help you once they have your money. I wouldn't recommend doing business with them.

Thank you.

I recently purchased a Jabra headset from Zalora Philippines to use for my ESL work. I did my research and read several reviews online before deciding to buy from Zalora again, as I had a good experience buying a bag from them before. However, I was disappointed to find out that the headset was unable to suppress or reduce any background noise, despite the positive reviews I had read. I returned the item the following day and received an email from Zalora confirming that they had received my package. However, the recent email I received from them did not provide me with a proper resolution and the ticket was closed without any explanation.

I was frustrated and confused, as my money was still with them and I had not received a working product. I opened another ticket with the same details and was met with a sarcastic response from the customer service representative. She told me that it was impossible to get 100% noise cancellation even with headsets worth 25,000 and up. I was taken aback by her response, as it was not the right time for her to compare expensive items to the entry-level item that I had purchased. This experience has made me hesitant to buy higher-priced products from Zalora, as I fear that they may also be defective and unable to reduce noise.

I needed a headset not just for normal music listening or calling, but for professional work. It seems that Zalora's customer service team lacks empathy and a sense of urgency, as well as comprehension of their customers' underlying concerns. They wanted to return the same item to me that was not working at all, which was unacceptable. I am disappointed with their incompetence and unprofessionalism, and it seems that they do not care about their customers. I would not be surprised if this company slowly dies out soon because of their lack of concern for their customers, who are the source of their income.

So, I had a pretty bad experience with Zalora Philippines. I placed an order a few days ago and realized that I had accidentally put in my old address. I quickly edited my address and even confirmed with the team that they had received the updated information. However, when my package arrived, it was delivered to my old address.

I tried to coordinate with the rider to get my new address, but he kept asking me for it even though I had already given it to the team. To make matters worse, he started cursing at me over the phone when he thought he had hung up. I recorded the conversation and sent it to a supervisor at Zalora, but all they offered me was a measly 20% discount.

It's frustrating to deal with such unprofessional behavior from an employee, especially when I was just trying to get my package delivered to the right address. I hope Zalora takes this seriously and makes sure that their employees are properly trained to handle situations like this in the future.

Been shopping at Zalora Phil for a year now and I must say, I am hooked! I have purchased numerous items from them and I can attest to the quality of their products, whether they are cheap or costly. One of the most expensive items I bought from Zalora was a pair of ASICS sneakers. Even though it was not included in their discounted promo at that time, they still gave me a discount. I realized that perhaps I have been a loyal customer, hence the discount. The ASICS sneakers were brand new and genuine, which made me very happy.

I have also bought Mango shirts and bags from Zalora, and I can say that they are all authentic. Unlike in Lazada, where I bought a Mango sling bag a couple of years ago that was very disappointing. Delivery-wise, the items were always handled by the friendly and efficient 2go courier. They are courteous and they make it a point to text or call me when I have a package. Plus, the 2go tracking system is also user-friendly. You can see in their tracking when your package is out for delivery. However, they changed their courier to Airspeed, which is good but not as efficient as 2go. In Airspeed, their tracking system makes no mention of your package being out for delivery. However, Airspeed also makes a call or SMS you before delivering your item.

All my transactions are cash on delivery. One time, I returned a pair of K Swiss sneakers, and they gave me a refund via Credit Wallet that can be used in a year. They refunded me the actual amount of money I paid them, and they did not charge me anything when I returned the K Swiss shoes.

What I do not like about Zalora are their dress and shirt measurements for women. They are only for small sizes, but they declare that they have other sizes from small to XL, etc. Usually, when we buy clothes, we need to know the measurements of the different sizes because not all measurements for specific sizes are alike. Sometimes in other brands, your bust size may be 44 inches, which is XL, but for other brands, this can be a 2XL. At least we are aware of what to buy or not and if it will fit us perfectly. It is inconvenient returning an item, especially when you live far from the courier's office. I do not buy pants and clothes without measurements mentioned in the details. I trust Zalora well, but hopefully, they could make an effort to post appropriate measurements for some brands without it.

Overall, I highly recommend Zalora Phil for your online shopping needs. They have a wide range of products, and their delivery is fast and efficient. The quality of their products is also top-notch, and their customer service is excellent.

I recently had a bad experience with Zalora Philippines. I tried to use the voucher code EXTRA35 on my order, but it didn't work. I was disappointed and frustrated, so I emailed their customer service team to complain. Unfortunately, I didn't receive a response from them, which made me even more upset.

However, after a few days, I received a message from Zalora Support. They explained that the voucher code required a minimum spend of PHP 1500 before the discount would take effect. They also mentioned that there were certain brands that were excluded from vouchers due to partnership restrictions. I appreciated their response, but I still felt like the situation could have been handled better.

To make matters worse, I received an email voucher for EXTRA35 that I applied to my order. But when I tried to check out, the voucher suddenly became invalid. I was confused and frustrated, so I cancelled my order. I even took a screenshot of the voucher to prove that it was valid.

I reached out to Zalora again to ask about the voucher issue, but I didn't receive a response. I felt like I was being ignored, and I was starting to lose my patience. I even wondered if the voucher code was a scam.

Overall, my experience with Zalora Philippines was disappointing. While I appreciate their efforts to explain the voucher mechanics and restrictions, I wish they had been more responsive to my emails. I also hope that they will improve their voucher system to avoid any confusion or frustration for their customers.

I am a big fan of online shopping, who isn't, right? It's so convenient and hassle-free, and you can do it from anywhere you are! So when a friend of mine recommended Zalora to me, I thought, why not give it a try? My friend had a few orders from them that were awesome, so I decided to try it out for myself. My first order was great, delivered on time, and the products were exactly what I expected. However, my last two orders were terrible.

I purchased several items, including bags, a watch, glasses, and more, amounting to a little over 7k. My items were supposed to arrive in three deliveries because I bought from different suppliers, which was totally fine. The first two deliveries went smoothly and arrived on time, just as I expected from Zalora. However, the third delivery was a complete disaster. The carrier, 2go, arrived at our house when nobody was home. My brother, who was the recipient, told them to deliver it at 3 pm the next day because he wouldn't be home before that, and nobody was home. However, they still delivered it around 1 pm. They contacted my brother, and he told them to just hand it to our neighbor - our relatives and family friends. But they didn't hand the item over, and to make matters worse, they refunded me for my item without notifying me! I waited for a whole month for that delivery, and they just returned it without any explanation. I contacted their customer service to ask what happened, and they lied to me! They said they couldn't find our house - but this was the third delivery for one order. The first two deliveries arrived without any hassle, so how come the third one couldn't do the same? Plus, the carrier contacted my brother because nobody was home - meaning they found the house, but they didn't know how to follow instructions! They apologized and gave me a 15% discount code, but I didn't use it because I was still furious and disappointed.

After a month, I decided to give them another chance, thinking that maybe I was just unlucky last time. I used to believe that they only sold authentic goods, but my last order proved me wrong. I ordered a spy watch for a friend of mine, and the carrier said that I didn't live at the delivery address - of course, I didn't, that was my friend's house, which was why the name and address in the billing and shipping were different! In the second attempt, the carrier refused to hand the item over to my friend's family. Again, I contacted their customer service regarding the delivery of my order, and they said that I needed to write an authorization letter. I was baffled because in my previous deliveries (the one above), it wasn't my brother who received it but my father. Still, I made the authorization letter, hoping that it would fix the problem and ease my stress from dealing with Zalora. When the item finally arrived, it was missing some of its accessories (no charger, USB cord, manual, and the brand in the box was not what it was on the site), and it wasn't working. It was NOT WORKING. This was so embarrassing because it was a gift for my friend. The hassle and the fake product were not what I originally expected. Everything was disappointing, and I couldn't return it because my friend was not in Manila. She's an auditor and goes to different provinces for fieldwork.

I am so disappointed with Zalora, and I will not buy anything from them again. This was just the worst experience ever, and I wouldn't recommend them to anyone.

ed. It's a complete waste of time and money. I wouldn't recommend this platform to anyone.

Zalora Philippines is a shopping platform that has been around for quite some time now. However, despite its longevity, it still has a lot of issues that need to be addressed. One of the biggest problems with Zalora PH is its customer service. It's the worst I've ever experienced.

Late deliveries are a common occurrence, and sometimes, orders get cancelled without any warning after almost a month of waiting. Refunds are also late, and when you finally get them, you can't even use the refunded amount in your wallet, which results in an order error. The customer service is very unresponsive, and they're not available during their specified time. They don't bother reading customer emails for weeks and ignore most of them.

Another issue with Zalora PH is its unreliable sizing charts and measurements. It's frustrating to order something only to find out that it doesn't fit you. The UI is also horrible, with glitches everywhere. You can't return an item through their app, and sometimes, you can't even order because items keep disappearing from the back even when they still have stocks. You can't filter for sizes sometimes, which makes it difficult to find what you're looking for.

All in all, Zalora PH is the most unprofessional shopping platform I've ever encountered. I hope they burn for the hours they made me waste trying to message their very unresponsive customer service and shopping only to have my orders cancelled or error-ed. It's a complete waste of time and money, and I wouldn't recommend this platform to anyone.

I recently discovered Zalora Philippines and I must say, I am impressed with the variety of branded name apparel they offer. From Fubu to Havaianas, Levis to Hawk, Jansport to Ego, Mick&Marty to Banana Peel, World Balance to Crissa, Hotkiss to Aero, Dyse One to Nike, and many more, they have it all! As a first-time buyer, I decided to order a pair of Nike shoes and I was really hoping to receive a 100% original product just like the Nike socks I ordered before, which turned out to be authentic. However, when I received the Nike shoes yesterday, I was extremely disappointed because they looked like class A shoes that you can buy at Cartimar! I am definitely returning them!

I just want to compare Zalora to Lazada. When Lazada sells 100% original products, they indicate the brand as the seller. For example, if you want to buy Levis, you can choose the seller "Levis" and you will be directed to their official store where you can be sure that the product is 100% authentic, either from the mall or their boutique. This is just a little recommendation for Zalora to improve their service and become a better online seller nationwide.

Overall, I still appreciate the variety of products that Zalora offers and I hope that they will improve their quality control to ensure that their customers receive only authentic products.

Hey there, I gotta say my experience with Zalora Philippines has been pretty good overall, but my last purchase left me feeling pretty bummed out. I shelled out 4,599 pesos for a pair of CATERPILLAR boots (BCAT-10 BLACK) with order number *** - that's twice the price of a Gibson pair, so I was expecting some serious quality. Unfortunately, when the boots arrived, I was pretty disappointed. I wasn't home when they were delivered, so someone else signed for them, but when I finally got my hands on them, I realized they weren't the real deal. The description on Zalora's website said they had a steel toe, but the boots I received definitely didn't have one. I'm pretty convinced they're fake CATERPILLAR boots.

I gotta admit, I was pretty surprised. I always thought Zalora only sold authentic products, but now I'm not so sure. It's a bummer, because I've had good experiences with them in the past. I'm not saying I won't shop with them again, but I'll definitely be more cautious in the future.

I recently received my order from Zalora Philippines and I must say, I am quite disappointed. I ordered a "powder brush" but what I received was definitely not a powder brush. It's a blush brush, and not only that, the bristles are falling off! It looks so cheap and not at all like what was shown on the website. I understand that it was on sale and not that expensive, but still, I expected better quality from a reputable online store like Zalora.

This was my first time purchasing something like this online, and unfortunately, it has only reinforced my lack of trust in online stores. I was so excited for this purchase, but now I feel let down and disappointed. It's not even about the money anymore, it's the time, effort, and excitement I felt waiting for this item. And now, to find out that it's non-returnable and non-exchangeable, even though I paid for it and can't even use it, is just ridiculous.

I can't believe that this is the item that was sent to me. It's clear that it's not what I ordered, and yet, I'm stuck with it. What a strategy! I hope that Zalora Philippines takes a closer look at their quality control and customer service policies. As a customer, I expect to receive what I paid for, and if there are any issues, I expect to be able to return or exchange the item. It's a shame that this experience has left me feeling disappointed and frustrated.

I recently made a purchase on Zalora Philippines (zalora.com.ph) and unfortunately, it has been a very disappointing experience. I ordered two dresses and a sandal on October 26 and paid for it using my card. However, until now, November 21, my order has not been delivered yet. I have been emailing them every day just to inquire about the status of my order, but they have not been able to provide me with any information. They keep saying that "the hub is not responding," which is very frustrating. I mean, come on, Zalora is supposed to be a big company, right? How can they not track my order?

What's even more frustrating is that I have made two other orders after my October 26 purchase, and they were both delivered without any problems. One was ordered on October 28 and was delivered on October 31, while the other was ordered on November 11 and was delivered on November 13. Both transactions were made using COD, so I don't understand why my October 26 order is taking so long.

I am extremely upset with Zalora's customer service. I can't even talk to them properly to get an update on my order. I have decided that I will never order from Zalora again. I will also file a report regarding this situation and demand a refund. Goodbye, Zalora! Never again!

I used to be a regular customer of Zalora Philippines, but my recent experience has left me disappointed. I ordered some items, but they were delivered very late and some were missing. I immediately requested a refund for the missing item, but they told me that I needed to withdraw my dispute complaint first before they could process my refund. I trusted their words and did what they asked, but unfortunately, the refund never came.

I tried to reach out to them through email and social media, but I never received any response. As a customer, I believe that online businesses like Zalora should prioritize customer satisfaction and provide honest and reliable service. It's not just about the quality of the products, but also about the delivery and customer support.

Although the amount I lost was not huge, it's the principle that matters. As an online business, Zalora should ensure that their customers are protected and guaranteed a fair and honest transaction. Unfortunately, my experience has taught me a lesson, and I have decided not to shop from Zalora Philippines anymore. Even my friends have stopped shopping from them because they are afraid of experiencing the same thing.

In conclusion, I hope that Zalora Philippines will take this feedback seriously and improve their service delivery. As a loyal customer, I believe that they have the potential to be a great online shopping platform, but they need to prioritize their customers' needs and concerns.

So, I ordered something from Zalora Philippines (zalora.com.ph) on Dec 13 and it was tagged as "Shipped" with an arrival date of Dec 14-18. But guess what? It's already Dec 23 and I still haven't received anything. It's still "Shipped" and no one seems to be working to deliver the orders. It's so frustrating that they're moving like a turtle when it's Christmas and people are buying gifts. They should have made an effort to deliver on time.

I tried calling their hotline, but it was useless because the representative didn't know the real status. They were just there to report and document. I don't think my order will arrive because it's already a Holiday! Unfortunately, it was supposed to be a gift for Christmas Eve, and Zalora just ruined my plan.

I created two tickets already, but there's been no response at all. I'm not sure if I'll buy from them again. Zalora disappointed me! I expected them to be as reliable and responsive as Lazada, but I guess I was wrong.

I hope there's a way to send complaints to their office and not just leave a review. It's frustrating to have to deal with this kind of service, especially during the holiday season. I hope they can improve their delivery service and customer support.

Zalora Philippines, what a joke! Their customer service is just ridiculous. They offered me a birthday discount, but when I tried to use it, it said that the discount had already been used. How is that even possible? I haven't made any purchases since my birthday. Then they asked me to call +65 *** but when I did, it said that the line was done for upgrading and to call back tomorrow. What a waste of time!

To make matters worse, the items that I wanted to buy and were sitting in my shopping bag have disappeared. The Closet dress I wanted is sold out. It was there last night, then disappeared when I wanted to check out, and then reappeared this morning. And now it has disappeared again. What kind of game are they playing?

I've written to customer service, but by the time they respond, I'm sure other sale items would be sold out. It's like they don't care about their customers at all. Is this some kind of scam to get people to shop, entice them with false discounts and promos, and then make them pay full price? That's terribly unethical.

I am so disappointed in Zalora. Shame on you for treating your customers this way. I will never shop with them again and I will make sure to tell all my friends and family about this terrible experience.

I recently had a disappointing experience with Zalora Philippines. I placed an order and was excited to receive my items, but my payment was tagged as "pending." I received an email from them stating that they needed to conduct verification on the payment. However, what surprised me was that they asked for my social media account to do so. I was left wondering what the connection was between my payment and my social media account.

To make matters worse, my social media account is private, so I was hesitant to share it with them. I found their request suspicious and felt uncomfortable sharing my personal information with them. I decided to stay away from this platform and would not recommend it to others.

However, I do appreciate that Zalora Philippines is PCI DSS approved and fully compliant with the Data Privacy Act. They assured me that all information provided would be used solely for documentation purposes and would not be stored or saved anywhere on their databases.

Overall, my experience with Zalora Philippines was disappointing and left me feeling uneasy. I hope they can improve their verification process and make it more transparent and secure for their customers.

So, I recently tried out Zalora Philippines for the first time. I was on the hunt for a good quality sweatshirt and stumbled upon one that caught my eye. It was priced at around 1,000ph, which seemed reasonable to me. Plus, I was able to use a first purchase coupon which gave me a little discount.

After about a week, I received the item and the packaging seemed alright. However, the first thing that caught my attention was the cut-out tag. It looked suspiciously cut out and the quality of the print was terrible. It looked like it was made out of a low-quality T-Shirt printer. To make matters worse, I noticed a hole on the side of the shirt. (See image)

What really bothered me was the fact that there were no user reviews or any kind of feedback on the item. This made it a gamble to order and pray to God that I got a good quality item. They even have branded items like Nike, Reebok, or Adidas, but there's no telling if that item is real or not. It could even be fake or a class A one for all I care.

Overall, I would not recommend shopping at Zalora Philippines. I will not be returning this item as a reminder of my mistake, and it's also a hassle to return it anyway. It's a shame because I was really excited to try out this online store, but the quality of the item and lack of user reviews really let me down.