DealExtreme
Reviews and Complaints

I decided to give DealeXtreme (dx.com) a try after reading some positive reviews. I placed a small order for a couple of items and paid for it, expecting to receive my order within the 20-day delivery time as stated on the website. However, after 38 days, I still had not received my order, so I decided to inquire about it.

To my disappointment, I was informed that there was no live tracking available for my order as it was below $15 in value. The customer service representative assured me that they would follow up on my order and asked me to wait for another 10-15 days. I was already patient enough and had given them almost double the delivery time, so I requested a refund.

Unfortunately, I was told that delays were common and caused by a backlog of packages or delays in customs. I was asked to wait a little longer and was assured that I would not suffer any loss for my order. I had no choice but to wait, and I patiently waited for over 50 days.

There was still no follow-up from DealeXtreme, so I requested a refund again. I was asked to confirm my shipping address, which I did promptly. However, I did not receive any response for over two hours, so I decided to use LiveChat to inquire about my ticket. To my dismay, I was informed that I would have to wait for 14 hours as it was after office hours there, and no one could help me.

Finally, on 26th April 2013, I received a reply from DealeXtreme, asking me to wait for another 4-5 days. At this point, my ticket is still open, and I am still waiting for a refund. I am just glad that I decided to test DealeXtreme with a small order first.

Although DealeXtreme has a wide range of products at competitive prices, their customer service and delivery times need improvement. I hope they can address these issues and provide a better shopping experience for their customers in the future.

I am extremely disappointed with the service I received from dx.com. Let me tell you about my experience.

Firstly, I made a purchase and received an email saying that payment had been completed and my credit card had been charged. However, the order got stuck at payment processing. I contacted customer service multiple times and was told to "just wait longer" until someone finally escalated the issue. This was frustrating and time-consuming.

Secondly, I was given a tracking number and a link to Toll website to track my item. However, the tracking number was invalid and I couldn't track my item. I contacted Toll and they advised me to speak with dx.com. When I contacted customer service, they told me to "just wait longer" even though Toll had advised that the tracking would have updated on their site 24 hours after sending. dx.com customer service said it takes up to a week for the tracking number to appear on Toll website. Who is telling the truth?

Thirdly, the customer service representative I spoke to said that delivery time was 7-11 days (after handling). However, the website says 3-5 days for my item. When I pointed this out, she said that 7-11 days was how long it usually takes. This is dishonest and misleading.

Fourthly, I requested to speak with a supervisor due to the poor experience I had. However, the representative refused to escalate the issue.

Fifthly, after being told to "wait longer", I was informed that my items had been "returned to warehouse". If the previous representatives had cared, they would have been able to determine that the item was not in transit like they said it was. They cannot tell me why it was returned but have offered to resend. How do I know if it is going to be returned again if they cannot tell me why the first one was returned? The chat service at DX.com is useless. They do not want to assist at all and refuse to let you speak to a supervisor.

Overall, my experience with dx.com was disgusting. The customer service was unhelpful and dishonest. I would not recommend this company to anyone.

I've been a customer of DealeXtreme (dx.com) for a while now, and I've had mixed experiences with them. On the one hand, I've ordered several items from them in the past, such as iPod leads and other small accessories, and they've always arrived eventually. The delivery is slow, but since I'm not usually in a rush, it doesn't bother me too much.

However, my recent experience with DealeXtreme has been less than satisfactory. I decided to order a couple of Android tablets from them, and it turned out to be a big mistake. I placed my order, and three days later, they informed me that the item was out of stock. They asked me if I wanted to wait for a restock or cancel my order. I decided to wait, and a few days later, they told me that the item was now in stock, but the manufacturer had run out of headphones. They asked me if I wanted to cancel my order or get it without the headphones. I decided to go ahead with the order, as I didn't think the headphones would be any good anyway.

Then, 24 hours later, they informed me that the units were now in stock with headphones and would be shipped out of the Western Australia warehouse on Monday (which happened to be a public holiday). But surprise, surprise, they weren't shipped that day. I received another notification that the units were now out of stock again! I contacted DealeXtreme again and talked to someone named Twinkle (yes, apparently that's his real name), who told me that restocking would take up to two weeks. So I decided to look elsewhere for a suitable unit, which I found, and I contacted DealeXtreme again to cancel my order. This time, I got to talk to someone named Summer, who told me that I couldn't cancel my order because it had already been shipped. I was shocked because I had just spoken to Twinkle less than five minutes ago, and he had told me that it was out of stock. Summer completely ignored everything I had said and checked a completely indiscriminate order that could have been anything for anyone because it certainly wasn't in any of my order history.

Finally, I'm getting a full refund, but I'll believe it when I see it in my account because this whole ordeal has been carried out by completely inept people with incredibly poor customer service.

In conclusion, if you're looking to purchase cheap items like computer leads and don't mind waiting 3-4 weeks to get them, then DealeXtreme might be a good option for you. However, if you're planning to spend a few hundred dollars on items, then I would advise against it. My recent experience with DealeXtreme has left me feeling frustrated and disappointed, and I won't be ordering from them again anytime soon.

I recently made a purchase on DealeXtreme (dx.com) for a $260 SSD Drive, but unfortunately, it arrived three months late and was damaged. The SSD sort of works, but sort of doesn't. To make matters worse, the SSD was sent in a poorly padded envelope that was ripped by the time I received it. To add insult to injury, the customs value claimed on the package was only $10, which is illegal for them to do. I would strongly advise against using DealeXtreme, as your order will likely not arrive within the 20 business days that they claim. Instead, it will likely be much later than that. And if there's a problem with your order, do you really want to wait another six months to get a replacement?

I've read many bad reviews from other customers who have reported horrible business practices, and I've had several sketchy conversations with customer service where they were clearly intentionally misleading. If you do run into problems like I did, I recommend filing complaints with the US Federal Trade Commission online complaint form. You can select "Internet Services," "Online Shopping," or "Computers" as the category. You can find the form at https://www.ftccomplaintassistant.gov/Information#crnt&panel1-1.

If you live in BC, you can also contact Consumer Protection BC for assistance with Distance Sales Contracts in some situations. You can read section 49 of the Business Practices and Consumer Protection Act to see if any parts of the legislation would pertain to your situation. If you wish to cancel your order, you can send the business a Notice of Cancellation of a Distance Sales Contract once you have not received the goods within 30 days of the supply date. You can find the form at https://www.consumerprotectionbc.ca/images/content/inquiries/KG%201-%20Dist.%20sales-%20no%20supply%20date-%20no%20delivery%20v2.pdf. If you choose to do this, please send the letter in a manner that you can verify whether or not it was received by the business, for example by fax, email, or registered mail. If they do not comply, you can fill out a complaint form with Consumer Protection BC. Along with the complaint form, please provide a copy of your original purchase contract, a copy of the cancellation form, and proof of delivery.

In conclusion, I would not recommend using DealeXtreme for your online shopping needs. The risk of receiving a damaged or late product is too high, and their customer service is not trustworthy. If you do decide to use them, be prepared to file complaints and take legal action if necessary.

Hey, just wanted to share my experience with DealeXtreme (dx.com). I purchased an Electronic Laser Distance Meter / Rule from them on September 9, 2014, and as of today, October 24, I still haven't received the item. I tried reaching out to them for a refund or to have the item resent, but they completely ignored me.

I even have proof of them disconnecting me from a chat session, which I'll share below:

Nfo: at 11:54:15

Please wait for a site operator to respond.
Info: at 11:56:15

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
System: at 11:56:45

You are not currently in a chat session.
Info: at 11:58:15

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
System: at 11:59:06

You are not currently in a chat session.
System: at 12:00:00

You are not currently in a chat session.
Info: at 12:00:15

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Info: at 12:02:15

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Info: at 12:04:15

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Info: at 12:04:55

You are now chatting with 'Fiona'
Fiona: at 12:04:56

Welcome to DealExtreme, nice to meet you!
Vlad: at 12:05:21

Hello
Fiona: at 12:05:54

Hi
Vlad: at 12:06:10

Why don't refund me from the moment i didn;'t get the item i bought from you!?
Fiona: at 12:06:15

[protected]:16, CAN, - IE,
Fiona: at 12:06:15

Transit
Vlad: at 12:06:34

Leave me with your transit!
Vlad: at 12:06:39

Do you understand?
Vlad: at 12:06:47

Is more than 40 days
Vlad: at 12:06:56

I don't care about your lies
Vlad: at 12:07:09

I want my money back!
Vlad: at 12:07:28

I want my money back!
Vlad: at 12:07:42

Give me your manager, i want to speak with him
Fiona: at 12:09:19

He is not avilabel now
Vlad: at 12:10:37

Well, then refund me, are you not ashamed to steal from peoples?
Fiona: at 12:09:42

You should open ticket now
Info: at 12:10:51

You are not currently in a chat session.

I opened a ticket three weeks ago, but still haven't received any results. I even opened a claim with PayPal, but they're keeping me in standby with messages like "reviewed by PayPal."

My advice? Stay away from DealeXtreme. I wish I had read reviews before purchasing from them. They're nothing but thieves!

I recently had an experience with DealeXtreme (dx.com) that left me feeling quite disappointed. I purchased a Car DVR from them and was excited to receive my package. However, when I opened the box, I discovered that three accessories were missing. Needless to say, I was not pleased.

I immediately opened a ticket to report the missing items, hoping that the issue would be resolved quickly. Unfortunately, I was met with a less-than-helpful customer service representative named ailsa_huang. She informed me that their supplier could not provide me with the missing parts alone and offered me an $8 discount as compensation. I explained that I would rather have the missing accessories than a store credit, but she suggested that I use the discount to purchase a new charger from their website.

I was frustrated by this response and explained that I shouldn't have to look for a new adapter. I had purchased the camera and expected all of the items to be included in the box. I suggested that they take the missing items from another box and send them to me, but ailsa_huang replied that I would need to return the entire set in order to receive a new one.

I was not willing to go through the hassle of returning the entire package, especially since I had a working device. I simply wanted the missing parts. However, ailsa_huang informed me that the supplier could not provide the parts alone and asked if I would be willing to return the entire set.

I was frustrated by this response and explained that this was not my mistake. I had purchased the camera from their company and expected all of the items to be included. It was their responsibility to talk to their supplier and get me the missing parts. I did not want to go through the long process of buying, shipping, and receiving a new set. I simply wanted the missing parts.

Unfortunately, ailsa_huang was unable to help me any further and I was left feeling frustrated and disappointed. I had paid for something that I did not receive and felt that the customer service was not up to par. I will not be shopping with DealeXtreme (dx.com) again and will be sure to share my experience with others.

I recently had an experience with DealeXtreme (dx.com) that left me feeling frustrated and disappointed. I had ordered some goods through Wickes, and the order was split, so some of it was being delivered by DX freight. I received a text from DX at 07:48 30/08/16 to say a delivery was on its way and this gave tracking details. I was in all day and tracked this all day with no change from 08:00 stating 'out for delivery from Bury.'

However, after 18:10 and it had not turned up, I rang Wickes customer services and they told me that an attempt had been made at around 13:40. I was confused because I was in all day and there was no knock at the door, no text, call, or update on tracking. If they did try to deliver, they must have stood outside without knocking. Wickes also told me that the driver had taken a photograph of my property, but due to data protection, they could not give me this photo. So I was left feeling frustrated and unsure of what had happened.

The next day, I had to wait in most of the day again for the delivery driver to arrive. This time, the driver actually knocked at the door, so thankfully I received my delivery, although it has yet to be checked. However, this driver was quite frankly rude. When I asked if he tried to deliver yesterday, he said no, not me. He went on to say the problem is down to people ordering online, which I found to be an irrelevant and rude comment. I pointed out that if we all had huge vans, we wouldn't need delivery companies, and he could all go bust. He did go on to tell me how many people order goods and then don't bother to be in to take delivery, which was irrelevant as I was in all day yesterday. His demeanor was just rude and dismissive, and he was being self-righteous with his irrelevant comments.

I think DX is an atrocious company who allow their staff to get away with whatever they want. Most delivery companies will provide a courtesy call to say a delivery is on the way when they get closer to your address. I think even Yodel, who have had a bad name in the past, have more decent people working for them. Never have I had such attitude from a driver, it begs belief how some people get work.

I checked late last night, and the tracking details had still not changed, so what is the point in your tracking details? I have tracking details up in front of me now, which haven't changed to say the item has been delivered. So for a start, if they had not turned up again, I would again be non the wiser and sat waiting for delivery until 18:00. Secondly, I sent an email to you last night, and no one has bothered to contact me regarding this issue. I still would like to see the photo of my property from yesterday if that is possible.

I have actually done delivery driving in the past, and mostly it is down to the discretion of the driver to give a courtesy call, so it goes to show there is no courtesy involved with DX. Also, you are always told to ring a bell and knock loudly to make sure the person in their home hears the door from wherever they are and don't miss their delivery. I took two other deliveries yesterday, yours was the only one which did not turn up, or the driver didn't have the common sense to knock.

Overall, my experience with DealeXtreme (dx.com) was disappointing, and I would not recommend them to anyone. The lack of communication and rude behavior from the delivery driver left a bad taste in my mouth. I hope they can improve their services in the future.

I placed an order on DealeXtreme (dx.com) back in August 2014 for several items to go with my DJI Phantom quadcopter. I ordered a wireless monitor, propeller guards, and a backpack carrying case, which came to a total of $254. However, a week later, I received an email from them stating that the package had failed to pass the airline security check due to containing lithium batteries/knives or products that contain liquid, which are now under extra scrutiny in world air cargo services. They informed me that they had switched it to another delivery channel to ensure the order was sent to me as soon as possible. They provided me with a new package tracking number, but when I tried to use it, it came up as "not found". I found this sketchy and contacted them to cancel my order. However, they informed me that my order had already been shipped on August 6th, 2014, and that they could not cancel the order for me.

A few days later, I received the propeller guards, but the rest of my order was not included. I contacted them through their ticket service on the website, and after a day or two, they got back to me saying that the products were en route (August 15th). However, fast forward another ELEVEN days (August 26th), and I still had not received anything. I tried contacting them again and received another response with tracking numbers that did not work when entered into the website.

Finally, on September 3rd, I received the two more packages I was waiting for, two days shy of a month after ordering. The wireless monitor I ordered was included, but when I opened the second package, I found a flimsy piece of junk knockoff quadcopter that retails for $70 (although it looks and functions like it should cost $25). The backpack was $81. I promptly responded to the open ticket to tell them that they had messed up and sent me the wrong item. However, they told me that this problem belonged to an after-sale problem, and I should open another after-sale ticket.

So, I closed that ticket, went back to their ticket page, and opened an "after-sale ticket" and outlined my entire issue once again on September 5th. However, on September 8th, I still had not received an answer. I commented on the ticket again expressing my frustration with the lack of response. Finally, I received a response on September 23rd, telling me to take a picture of the SKU of the quadcopter. I did that and sent it back, but I did not receive another response until October 15th, telling me to pay to package and ship the wrong item back to their warehouse in California, so they could check it against their stock in the warehouse and see how the mistake was made before they sent me the original product I ordered.

To summarize my experience, I ordered $254 worth of products, got told they had to be reshipped due to being stopped at customs for containing lithium batteries, received several tracking numbers that never worked when entered into the website provided, was told it was too late to cancel my order before I had even received anything, had to go back and forth on their live chat on several occasions to find the status of my order, when their live chat stopped working, I had no less than twenty back and forth exchanges with their customer service, sometimes with over two weeks without a response, the phone number listed on their website rings twice and then beeps before hanging up, and now, 71 days after placing my order, I still do not have what I ordered, and I am being told to pay to package and ship the product they mistakenly sent me back to them, wait an undetermined amount of time for them to figure out how the error took place before they can decide whether or not to send me the original package I ordered.

In conclusion, I would not recommend DealeXtreme (dx.com) to anyone. Their customer service is absolutely horrible, and their business practices are questionable. I have never dealt with a headache like this before, and I will never order from this site again. If I could give it zero stars, I would.

I recently had an experience with DealeXtreme (dx.com) that left me feeling frustrated and disappointed. I was in need of propellers for my hexacopter, and after some searching, I found the right size and type on their website. They were offering 2 pairs (4 propellers) at a fixed price, but I needed 3 pairs (6). So, I decided to order 2 x 2 pairs (8) to have 2 spare propellers for future repairs. I placed my order on August 8th, 2013, and my order number was ***951.

On August 12th, I received an email from DealeXtreme saying that they had shipped the items and provided a tracking number. However, when I tried to use the tracking number, I was told to log out and log back in again, which didn't work. I also noticed that they only sent 1 x 2 pairs (4) instead of the 2 x 2 pairs (8) that I ordered. I contacted their chat service and eventually they agreed to send the remaining 4 propellers.

The first package arrived on August 20th, but it contained 4 of the wrong sized propellers. The second package arrived on August 22nd, and it also contained 4 of the wrong sized propellers. I contacted DealeXtreme again via their chat line and was directed to their ticket system. I completed the ticket as instructed and was given a ticket number. I waited for their RMA number and instructions to return the 8 incorrect sized propellers, which arrived by email on September 5th. I took pictures of the package with the RMA label in place, as well as the postal receipt with the tracking number. I posted the package and emailed the photos/details to DealeXtreme as instructed on September 6th. They refunded my postage costs as promised.

On September 13th, they sent an email saying they had shipped the correct propellers, but when I read the shipping details, it said 2 pairs qty 1 (4). I was disappointed because I needed 6 propellers, not 4. I contacted their chat line again, but I was directed back to their ticket system, which I couldn't use until the package arrived. I used their tracking number to find out where the package was, but I was told to log out and back in again several times, which didn't help. Eventually, on September 25th, the propellers arrived, but there were only 4 of them.

On September 27th, I was issued a new ticket number, and on September 29th, I received a response asking if I would accept $18 in credit off my next purchase. I declined the offer because I needed 6 propellers, not 4, and I didn't want to spend more money to get what I already paid for. On October 8th, they sent me a message saying that I could use the credit to buy more propellers, but I didn't want to do that. I just wanted the 4 other propellers that I paid for.

On October 11th, I received a new message asking if I wanted them to resend the 4 missing propellers or keep the money as store credit for my next purchase. I asked them to resend the 4 propellers, and I'm still waiting for them to arrive. It's been a frustrating experience, and I hope that I receive the correct propellers soon so that I can try out my hexacopter.

If you're considering buying from DX.COM, I have one piece of advice for you: DON'T DO IT. These guys are the worst kind of thieves. My nightmare with DX.COM began on October 10th when I placed an order for $243 worth of goods. Have I received those goods yet? No, I haven't. The key items in my order were apparently out of stock, but DX.COM didn't bother to tell me that until I followed up after 14 days of silence. They just let me purchase the items anyway, even though they didn't have them in stock. When I finally got a response from them, they asked me if I wanted to wait or choose other items. I gave them a list of six items to replace the ones that were out of stock, but they only had two of them in stock. So basically, they list items on their website that they don't actually have, and then they take your money and pretend there's some delay in the shipment. It's a classic bait-and-switch scam.

To make matters worse, they sent me a tracking number for Singpost, but the tracking number didn't track anything. When I contacted Singpost, they told me they hadn't received the item yet. When I asked DX.COM why the item hadn't been sent to Singpost for shipping, they gave me some lame excuse about it taking longer than a few days. I did some research and found out that this is a common pattern with DX.COM. They deceive you into thinking you're buying actual items, take your money, and then string you along until you give up hope of ever getting your money back or receiving the items you purchased.

I will never, ever buy from China again because of DX.COM. They set a terrible precedent for ethical business standards and have incredibly bad customer service. If you don't believe me, just look at the complaints on their website. Most of them follow the same pattern of deception and delay.

I contacted DX.COM's customer service several times, and each time I got a different response. They kept telling me to wait longer or choose other items, but they never actually delivered the items I purchased. It's been almost a month now, and I still haven't received anything. I'm convinced that DX.COM is a bunch of thieves and con artists.

If you're thinking of buying from DX.COM, my advice to you is to stay away. Don't waste your time or your money on these scammers. There are plenty of other online retailers out there that are honest and reliable. DX.COM is not one of them.

When it comes to DealeXtreme (dx.com), it's all about luck. If you're lucky enough to receive your order in good condition, then you have nothing to worry about. However, if you receive a wrong or defective product, then the real problem begins.

In my recent order, I received a wrong product and a defective watch. After a long chat with their customer service, they offered me a low discount as a store credit if I kept the wrong product. I declined the offer and decided to return the item with a tracking number for a refund. However, the shipping cost with the item was higher than the order cost, and I could not get a full refund through Paypal. The difference was supposed to be kept as a store credit, but I'm still waiting for it. The only refund I received was through Paypal since I had opened a case at the beginning. They asked me to close the case, promising to refund me after, but I knew better than to trust them. Only a robber would ask this, as a total refund would have closed the case automatically.

As for the defective watch, they sent me another one a few days later, which was also defective. I informed them of the issue, but I never received any response from them.

It's important to remember that cheap prices often mean cheap products and service. I will only buy from DealeXtreme if they are the only ones selling the item I want.

I gotta say, I'm pretty disappointed with DealeXtreme (dx.com). I ordered a microphone boom arm way back on October 24th, 2013 and it's now February 1st, 2014 - that's over THREE MONTHS ago! I'm starting to wonder if I'll ever actually receive my order.

I've tried reaching out to their customer service team through their live chat service, but it's hardly ever available. And when it is, the reps can barely speak proper English. They just copy and paste the same pre-written responses to every question or comment. It's frustrating, to say the least.

I also tried using their ticket service, which supposedly guarantees a response within 48 hours. But I never heard back from anyone. And when I tried calling them (which, by the way, is an international call if you're in Canada and it's not a toll-free number), the number wasn't even in service.

It's really frustrating to have paid for a product and received absolutely nothing in return. No product, no service, and no explanation. I've seen some positive reviews of DealeXtreme, but based on my experience, I'd strongly advise against using this site. It's just not worth the risk of being swindled out of your hard-earned money.

I was super stoked to find some lighters for a steal on DealeXtreme (dx.com). I mean, who doesn't love a good deal, am I right? But boy, was I in for a rude awakening. I waited and waited, checking the shipment tracker on their website every day, only to be met with confusion and frustration. The dates kept switching back and forth, and I had no idea when my package was actually going to arrive.

To make matters worse, the customer service was a complete disaster. I tried to chat with a representative online, hoping to get some answers and maybe even some reassurance. But instead, I was met with a link to another website's shipment tracker (which, let's be real, should tell you everything you need to know about how terrible their own tracker is). And when I tried to explain my concerns, the rep just kept insisting that my package had already been delivered. Um, excuse me? I think I would know if I had received my order or not.

As if that wasn't bad enough, the rep then abruptly ended the chat, leaving me feeling even more frustrated and confused. I had been waiting for over a month at this point, and all I got was a runaround and a whole lot of aggravation.

Needless to say, I won't be shopping on DealeXtreme again anytime soon. And I certainly wouldn't recommend it to anyone else, even my worst enemies. The whole experience was a complete nightmare, and I wouldn't wish it on anyone. If you're looking for a reliable online retailer, I'd suggest looking elsewhere.

Hey guys, I wanted to share my experience with DealeXtreme (dx.com). I recently purchased two power banks, the SUNGZU "10000mAh" with SKU numbers 434938 and 434937. However, when I received my order (number ***426), I noticed that the batteries were different from what was advertised on the website. The size and design of the device were different, and the capacity of the batteries was less than half of what was stated.

To make matters worse, the product did not have the manufacturer's label of SUNGZU. I contacted a representative (skypemarksungzu) of the production plant of the brand, and he confirmed that Dx.com store simply stole SUNGZU name and uses it not legal. This was a huge red flag for me, as it meant that the store was not only not fulfilling its obligations to me, but it was also misleading other buyers by using the trademark of SUNGZU unlawfully.

I was extremely disappointed with the customer support I received from DealeXtreme. When I reached out to them, they did not respond to any of my questions and simply stated that they had a good product. They also refused to refund my money, which was frustrating. I even opened a dispute with PayPal, but the store still refused to take responsibility for their actions.

In my opinion, DealeXtreme is not a trustworthy store. They sell counterfeit products, which can be dangerous for consumers, especially when it comes to batteries. I strongly advise against buying from this store and recommend that you look elsewhere for your shopping needs. Stay safe, guys!

I recently purchased an LED lamp from DX.COM and unfortunately, it did not work. I was disappointed because I thought they tested their products before sending them out. It seems like they are selling products to unsuspecting buyers who end up losing their money. I had to wait for two months to receive the item, and when I finally got it, it was junk. The lamp shorted out as soon as I plugged it in, even though the voltage rating was correct.

I also bought a security camera from the site, which worked for only 28 days before it stopped working. When I contacted DX.COM about the issue, they offered me a measly $15 store credit and told me to take the camera somewhere to be fixed. I was not happy with their solution, especially since I had spent a significant amount of money on the camera.

Although I have had some successful purchases on DX.COM in the past, I have encountered too many complications with my recent orders. The shipping is dreadfully slow, and the products are often defective. It is also difficult to report defective products, as the page often fails to load. Additionally, the response time from customer service is slow, and my negative product reviews are never posted. It seems like only positive reviews are allowed on the site.

Another issue I have encountered is that products are often listed as in stock when they are actually out of stock. This has caused me a lot of frustration, as I have had to wait for weeks for products that were never going to arrive.

Overall, I am officially done with DX.COM. The site has too many issues, and I cannot justify spending my hard-earned money on products that may or may not work. I hope that DX.COM can improve their customer service and product quality in the future.

This store is the worst! I strongly advise you to stay away from these cheaters. I had a terrible experience with them, and I want to share my story with you.

I used to trust this site and even wrote a good review for them. I gave them a 5-star rating and tried to be patient with them. However, my patience has its limits, and they crossed the line. I tried to contact their customer service to solve an issue, but they didn't reply or offer any help. I wasted my time, money, and patience on them.

Dealextreme used to have good service and fast shipping when I was a new customer. However, everything changed when I became a regular customer. They don't care about their customers' needs and only want to trick you into trusting them. Once they have your trust, they cheat you. I warn all of their customers to be careful and never trust these people. They are fake!

Let me share my order details with you. My order number is ***079, and it cost $41.33. The tracking number is RQ200609715SG, but it's invalid, and I can't track it. I placed the order on 9/25/2013 at 6:47:45 AM.

In conclusion, I had a terrible experience with Dealextreme, and I don't recommend them to anyone. They are not trustworthy, and they don't care about their customers. Stay away from them!

I used to be a big fan of DealeXtreme, or DX as they're commonly known, but that all changed when I had a couple of issues with my orders. Unfortunately, both of my orders arrived damaged and faulty, which was a real disappointment. I was even more disappointed when I discovered that their advertised offers of warranty and support were completely fake. They only offered a refund if I shipped the items back to China, which would take a minimum of three months and cost more than the item was worth. Needless to say, I was not impressed.

I decided to test their ticket system to see if it was automated, and I was shocked by what I found. I opened five tickets at once, each with different details and variations in relativity. One of the tickets didn't even have legible words in it, just a mess of typos. To my surprise, all five tickets received the exact same response. It was clear to me that their ticket system was automated, and I was not happy about it.

I also tried their live chat, but it was beyond useless. The agents had little to no comprehension of English, and I suspect they were using digital language conversion or just looking for relevant numbers to cut and paste responses. The chat was painfully slow, and I found it frustrating to communicate with them.

After my experience with DX, I have decided that I will never use them again. Our relationship is over! However, I do have some advice for those who are looking for a reliable China reseller. Look for companies that have email or phone number contactability and try it before you buy. Avoid the faceless facade of automated ticket response companies because when you need them, they just aren't actually there.

Overall, my experience with DX was disappointing, and I would not recommend them to anyone. There are much better China resellers out there, and I suggest you do your research before making a purchase.

I gotta say, I'm pretty disappointed with DealeXtreme (dx.com). I used to trust this site and even wrote a glowing review and gave it a 5-star rating. But my patience has been tested to the max and I'm not happy about it. I've tried to be a good customer and give them the benefit of the doubt, but there's only so much a person can take.

I've tried every which way to contact their customer service to resolve an issue I'm having, but I've gotten no response whatsoever. It's like they don't even care about their customers. I've wasted so much time and money on this and it's really frustrating.

When I first started using DealeXtreme, everything was great. Fast shipping, good service, the works. But now that I've been a customer for a while, it's like they don't care about me anymore. It's a classic bait and switch situation. They lure you in with good service and then once they have you, they don't care anymore.

I want to warn all of DealeXtreme's customers to be careful. Don't trust these people. They're fake and they don't care about you. I wish I had known this before I spent $41.33 on an order that I can't even track because the tracking number is invalid.

If DealeXtreme can solve this problem, I'll change my review. But if not, I'm going to share my bad experience with the world. It's just not right to treat customers this way.

I recently had an experience with DealeXtreme (dx.com) that left me feeling frustrated and disappointed. On February 4th, I placed an order for two SD cards and paid using Paypal. The website promised a delivery time of no more than two weeks. However, by March 5th, a full month after I had paid for the goods, I still had not received anything.

At this point, I decided to start a claim on Paypal. I was hoping to get some answers about the delay and possibly a refund. However, I received an email from DX that left me feeling confused and frustrated. The email stated that they could not refund me because I had opened a dispute. They asked me to close the dispute first, and then they would refund me ASAP.

I made the mistake of believing them and cancelled my claim on Paypal. Looking back, I realize that this was a big mistake. It is now March 28th, and I still have not received anything from DX. The only communication I have received from them was a corrupt email that stated my order had been shipped on February 23rd with tracking number RT130385554HK. However, when I checked the tracking, I found that the item was not actually sent until March 10th.

As of today, I still have not received any goods from DX. I am frustrated and disappointed with the experience, and I want to warn others to be careful when doing business with this company. DealeXtreme is located far away, and it can be costly to argue with them over the phone. I hope that others can learn from my experience and avoid similar frustrations.

I have been a loyal customer of DealeXtreme (dx.com) for over five years now. While I have come to accept that their items can take a while to arrive, sometimes up to eight or nine weeks, I have always made sure to order items that were not urgent. Out of dozens of orders, there have been a few occasions where my package failed to show up within ten weeks, but their customer service team was always quick to respond and resend the same SKU as soon as I contacted them. Overall, I have been satisfied with their service... until this year.

For some reason, DealeXtreme has started using "Malaysia Post" to ship their packages, even though they are not located in Malaysia and neither am I. Unfortunately, using Malaysia Post seems to have the same effect as throwing packages into a black hole - they simply never arrive. When I asked for my packages to be resent, I was met with broken English responses from their customer service team telling me to "please wait some time" again and again and again. While their customer service was once excellent, it seems that they are no longer able to provide the same level of support.

I turned to the DX.com forums for help, but unfortunately, I found that anyone who says anything negative about DealeXtreme is immediately trolled by a small group of unemployed individuals who rely on their six dollars of DX.com affiliate credit each month. They seem to live to ridicule anyone who suggests that DealeXtreme could be responsible for packages failing to arrive with their customers. Even the actual DealeXtreme staff seem to encourage this behavior, which is incredibly offensive and unprofessional.

In summary, I am disappointed with the recent service I have received from DealeXtreme. While I have been a loyal customer for years, their recent use of Malaysia Post and lack of customer support has left me feeling frustrated and dissatisfied. I hope that they will take steps to improve their service in the future, but for now, I cannot recommend them to others.

Hi,

I have ordered one item on DX.com in 11th November 2020. After 2 days I received information that item was dispatched. I waited for one month and as there was no movement in the tracking system [protected]:00 Poland, Expected to arrive at the destination country) I started talking with them using their system.
After next month with only messages that I should wait 1-2 weeks more I decided to ask for a replacement. Again I got information that due to Covid I need to wait another 2 weeks. I wrote that there is no possibility to track it for already 2 months so I demand new item to be sent.
After that I cant login to their system any more. At the beginning when I provided proper credentials the login screen re-appeared without any information. I tried to reset the password - successfully, but couldnt login either with the same behaviour. To send message to them I need to login, so it is impossible right now.
Today (21st Feb), when I am trying to reset password it shows me system error - attached here.
I suppose they disabled my account which is very disappointing.

I have purchased some items from DealExtreme web site (dx.com) on Dec 2019 thru Feb 2020.
Most of the packages has not arrived, while a few arrived with only partial content (the cheap products arrived, while the expensive one did not).

I have contacted DealExtreme customer service via the web site "dispute" mechanism - no answer arrived, and after 4 months, there was a laconic sentence telling "sorry, we have fired the person", and nothing since.
No reply arrived on my emails as well.

For 10 years - I have enjoyed Dx.com but the past 6 months spoiled everything.
Please be aware!

After 4 months my order has not arrived (should have come 3 months ago). DealExtreme argued that due to coronavirus package is delayed. I agree to wait more time, but now the tracking shows that package has gone back to them. After 4 months, they don't reply at all to my messages. I asked for a refund, but they seem to steal my money instead. Is this company even working or has gone bankrupt?

Order a drone as it was shown in stock. Took the money instantly, then after a week of no response said it was out of stock I need to wait 2 weeks, after 20 messages and on messenger, I get a response, out of stock please wait. Asked them 10 times to cancel the order, no response. Then a message, saying out of stock, nothing about cancellation. Another 5 messages sent, nothing. I don't think I've dealt with such a irresponsible, ignorant and unprofessional company in all my years. Been a month and still have no idea what's happening. Can't find a email or system to complain. I'm £400 out of pocket with no idea where, when or whatever is happening

I have ordered an Item from DX.com on 18 Oct 2019. They have promised that the order with be delivered within 7-18 days. However, not received as of 07 Nov 2019.

order number - DX******82AU

The tracking number they have provided appears to be fake. The worst part is, they I have no Idea what is going on and how much more time it will take to be delivered. I have also written a message to seller to understand the status but seller did not bother to reply.

Its frustrating.

Ordered a product that showed "in stock", did not receive it for a few weeks. Checked DealExtreme, they showed it out of stock. Contacted them, no support. Waited a month to get item to shipped status. Then item is delivered while we are away. They will not redirect to another address, so item is held. We try to pick it up when we get back, but item is now lost. DealExtreme refuses to refund. Opened a complaint with credit card company, still waiting for money back 4 months later.

My order [protected] could not be delivered despite 60 days. I'm guessing he's never coming.

I want to open a dispute within the portal or I want a refund. However, I cannot find any area within the System to open a dispute or to request a refund.

I can only write messages. But they don't help. They just say wait.

DealExtreme does not protect its customer.

I think my money went to the trash.

Yucel.

On 03/07/2019, I made an order for 15 pieces of "Garrett" handheld metal detectors as advertised on DealExtreme (DX) website and effect the purchase using my credit card.

When I receive my order, I was disappointed to find out that the brand "Goint" was shipped to me instead of "Garrett" as per advertised.

I contacted DX but the staff told me to just accept the product shipped irregardless that they have misrepresented the product as advertised. I insisted that my order which is solely based on the brand "Garrett" metal detector be shipped to me and requested DX to take back the "Goint" brand metal detectors.

They have been dodging me and refused to make full representation to ship the correct brand as ordered.

It has been two months since and DX have refused to resolved this issue

I bought an Ulefone Armor 6e through Deal Extreme official E-Shop website.
https://www.dx.com/p/ulefone-armor-6e-ip68-waterproof-mobile-phone-helio-p70-4gb64gb-62-inch-face-unlock-16mp-dual-rear-camera-2616336#.XXWGT-gzbIU

I haven't had any news about the phone yet, and apparently they are out of stock since a month ago.
I paid for it on August 11th for the expedite service(1 week delivery) and I still don't have confirmation that the phone has been dispatched from China to my country Argentina.

Please I need the phone ASAP due to I use it for work and I can't afford to buy another one now.
Someone from Seller replied to me that they weren't sure about a forecast for when there will be a re-stock.
I couldn't complain with anyone from deal extreme, nor to create a ticket.
If they run out of stock, then why do they keep showing the product /publication as if they had items to send?

it's a shame that I paid so much money and the item still hasn't been dispatched after a month.

Tomas

DX regularly fail to deliver products they have taken money for.
In two cases this has amounted to an excess of USD 100.
ALL orders the past year have failed to arrive.
Worse still, they never offer any notice or apologies or even excuses.
Good luck trying to use the various points of assistance they advertise, since you just end up going in circles.
DX are unreliable, unhelpful, untrustworthy and the closest thing to a fraud.
Don't get ripped off.
If their offers seem too good to be true, that's because that's all they are.
Smoke and mirrors folks.