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DealExtreme Complaints 92

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10:44 pm EDT
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DealExtreme no refund, rude customer service

I'm on Day 112 of my (never-arrived) order. Around Day 70 I requested a Paypal refund, on Day 93 they offered me a refund and told me it would take 1-2 weeks because I had taken over 90 days(!), on Day 98 they asked me which email address I'd like my refund to be sent (!), and today I thought I'd find out why I don't have my refund. As they've closed my ticket, I've used Live Chat and been given "Starck" as an operator. I'm cutting out the part of the conversation where they told me my package had not been lost, but returned to them (as their English made the final fate of the parcel quite ambiguous).

Starck: Please hold on for a moment while I check on that for you.
Me: thank you
Starck: the refund ha been rejected by paypal .we shall submi another refund for you
Me: will this take 1-2 weeks?
Starck: yes, since it is overdue refund,
...
Me: can you please confirm for me the email address you're sending the Paypal refund
Starck: anyhow live chat con;t handle the refund issue, of course don't know which accout applied the refund from
Starck: also
Starck: there is no more can be said if you stand against us still
info: Chat session has been terminated by the site operator.

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10:17 am EDT
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DealExtreme order [protected]

A COMPLETELY SCAM! I've waiting for long two months and purchase was never received. They $#*!ed me around begging me to wait for two, four, six more days. They barefaced lied on my face saying they are still tracking an untrackable order as it was allegedly mailed by simple Chinese courier. I am supposed to be patient and take all the actions while they give me no positive answer. I have finally decided to quit my claim and express my opinion in different consumer's opinion websites. SAVE YOUR TIME AND MONEY. DISCARD THIS FAKE COMPANY

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8:27 am EDT
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DealExtreme usage of unethical practice towards customers

Received a dead on arrival device from DealExtreme. Thus open a ticket to request for exchange. The CS person was not helpful, asking me to get it repaired locally and the repair fee will only be refunded if they find it reasonable. I asked why can't the item be replaced instead or refunded even. The CS person still insist on repairing locally which is when I open dispute over the transaction with them in Paypal.

After I opened dispute, the CS person suddenly asked me to send the item back to them and gave me a RMA ticket to print out. She said that the postage charge will be refunded to me together with the defective item price once they received proof of my sending. After I sent through registered mail, and gave them evidences of the shipment, they gave me this "Close dispute if you want your money back." I said "No. You can refund me through the dispute and close it yourself." and the same old "Close dispute if you want your money back."

This was when the BS began. The CS person then explained that they can't refund me the money because the transaction is being disputed, thus Paypal don't allow them to. I was of course surprised about this information as being such a long time online shopper and user of Paypal, I have never knew of such problems, and all my seller always settle and close the dispute themselves by refunding etc. I called Paypal and they advised me to escalate instead. They told me there is no such thing and warn me against closing the dispute as I may never get back my money if I close it.

I therefore escalate it and told DealExtreme about what paypal told me to tell them to do. They never do anything except the same old "Close dispute if you want your money back." That's when I replied with a "Ok. Let Paypal decide on you giving me the refund then." and I stopped responding to the ticket. Their reply was "Sorry. Why you don't trust us?"

I had goggled around to see what is the reputation on DealExtreme regarding refunding. They most seldom do. They always asked people to close dispute just to get refund and the people who did close the dispute thinking that DealExtreme can be trusted, never ever got their items nor their money back. Thus I am warning all against this type of unethical practice of DealExtreme.

Also it doesn't method you post to their forum as your post will be instantly deleted. It is amazing how their response to bad review is so fast and yet their response to tickets and refunds are so slow. Think about it if you decide to purchase from them.

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Update by tempo4me
May 02, 2013 12:07 am EDT

I believe any website who hires people to spam the boards are as lousy as DealExtreme. Thus I will advise people not to go to such a website too.

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mpmangr
GR
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Nov 16, 2012 6:40 am EST
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I am waiting from 24/8/2012 for my order.

Until now I have not received anything.

Paypal can not help me because i did not inform them 45 days after the payment.

I lost my money...

P
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patriceakcelrud
BR
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Dec 15, 2011 1:57 am EST
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30 days ago I placed an order of US$15.00 with dealextreme that should reach me in a week or so according to their website and never got my two items. Livechat says it is normal for this time of the year. I am afraid this is a fraudulent company. My order nº RA099413359CN

S
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Srabe
US
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Nov 10, 2011 5:17 pm EST

Sell counterfeit items without making clear that is what they are doing. Offer no support if the items are seized by customs as a result. Moderate their forums so that if you point out that an item is a counterfeit the post gets deleted.

S
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Saria Botha
ZA
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May 08, 2014 12:19 am EDT

I have ordered and paid for products already in January this year. They still did not deliver the product and refuse to refund me. They do not help you on their chat or ticket services. They take your money and you will never see your order or your money again. Every time I contact them they want me to wait another couple of weeks.

Belleville
Belleville
Cincinnati, US
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May 01, 2013 11:13 pm EDT

.have you ordered from wagpual?a good outdoor goods suppier and led strip manafactuer.www.wagpual.com.I ordered there three years!

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4:30 am EDT
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DealExtreme dealextreme # customer service

Worst experience ever buying with them.
Bought a mobile phone wrist watch from them, delieverd on time but it was defective. I told raised a ticket with them telling them about this and first they said oh can you get it repaired locally (like WTF), it's a new item why do I have to get it repaired. Then they said can you send it back to the address (as I am in UK so they give me a UK address to send it back to). Sent the item back and they said they'll pay me the postage charges as well.
They got the item and then said oh do you want us to send you a replacement and keep the postage charges as a store credit. I said to them No I don't want to do this, I asked them to send me another item which will cover my total cost that I have paid them so far (original item price + postage charges). That item costed a few more dollars extra then my toal cost which they rejected and said we have refunded your original item but for the postage charges I have to wait for three weeks to be refunded. Seriously stupid, like why do I have to wait for my own money back.
DO NOT EVER BY FROM THEM!
NEVER EVER BUY FROM THEM!

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Dissatisfied customer 20453689
AU
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Jan 19, 2015 5:16 am EST

I've bought a few things from them now and a problem with all. Either faulty or incorrectly described.
Now they won't refund money owing to me for things so bad I had to return them - store credit is the only way!
This site seems to be dumping reject stuff and relying on distance to get around local consumer laws.
Beware.

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dardano
CA
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Nov 21, 2013 1:19 pm EST
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Hi,

I just experienced a similar case that ended today.

I had an undelivered order for over 2month now. Order made 2013, sept.23th and left China on 2013, Oct. 6th, since then, no trace of my order and DX.com won't admit the package is lost.
I opened a ticket on Nov. 1st, with DX.com and for 3 weeks and they kept saying, sorries and to wait more days, ... wait more days.

On the side I opened a dispute with paypal and got a full refund from paypal.

No more DX.com for me, they are banned for life + 20 years.

WORST customer service EVER !

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tempo4me
SG
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May 01, 2013 7:39 am EDT
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At least you got your money back. I have to open Paypal dispute and escalate upwards to get Paypal to get my money back. and for your postage charges, I doubt you will ever get it back. Seriously, search around. I got back my postage charges through Paypal disputes too.

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8:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DealExtreme item never received

I ordered an item on 25 November 2012, received an email from Dealextreme saying it was paid for and sent on 26 November, but as of 22 January 2013 have not received it. I have contacted them a number of times and have always been asked to wait a little longer to see if it arrives. I have asked for my money back but that has been refused. I now realise I will never get the item, nor my money, and I believe this company to be doing this not only to me, but to many others, after having read some reviews on the web. Somehow these types of companies must be more easily identifiable of they will continue to scam customers.

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Handy camera battery (samsung)
Canberra. City., AU
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Aug 15, 2013 5:58 am EDT

Please! im very sick, about my item, dind recieve yet why? item. samsung handycamera battery, date give order. 08/06/2013. ORDER RECIPT NO: [protected]. Thanx for?

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M
Mickelodian
IE
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Mar 04, 2013 7:09 pm EST
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Never had an issue with DX.com to be honest. Now there was one delayed package...around the same time as yours. But if anyone knows anything about 'missing in the post' then you'd know that post office services are legally responsible for goods until they are delivered. In other words these are not your goods until you have them. Any issues until you get them are between the vendor and the postal service. So you never owned those products and DX can confirm this as the item never entered your postal district and this is trackable.

When you point that out to any vendor they will give you a credit or refund because they and you know they can claim against the post service. DX.com is a large company, they are running a pretty long time. They know full well they can claim against chinapost or EMS or whatever and because of the high volume of orders they probably end up claiming a lot. I pointed it out, they offered a refund, or repost, I asked for a repost... then the next day or the day after the items arrived. Late for Xmas but arrived.

When I pointed out the trackable items never got to me and they could confirm it they offered me a credit or refund. Since you have an account try it, you'll get a refund.

Its probably not the best tactic to use your on personal experience once with a company to paste them with the 'scam' brush. Especially one that is the Chinese answer to a cheap skate amazon.

Anyway, yes post will be searched outgoing and incoming. China searches outgoing as well as incoming post and they are bloody anal about it. Their postal service has had an explosive growth in the past decade and clearly they are under a lot of pressure to keep up... I think falling apart under the strain would be more apt. So post will be delayed, but you do get a tracking number and can track these things online.

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1:54 pm EST

DealExtreme poor service and bad communication

DON'T ORDER DX! VERY VERY VERY VERY BAD!
POOR SERVICE AND BAD COMMUNICATION!

I CONTACT THEM AND THEY KEEP REPEAT AN AUTOMATIC MESSAGE WITH THE SAME THING! I'M WAITING 1 12 MONTHS FOR MY ORDER (WHICH I THINK I WILL NEVER GET, AND I ALREADY DON'T NEED)AND THE TERM SAY I CAN GET A REFUND BUT THEY AVOIDING IT AND OFFER ME A 'STORE CREDIT' EVEN THAT I SAID: ''I WILL NEVER BUY FROM U GUYS AGAIN...''
+TRACKING NUMBER NOT SHOW ANYTHING!
***BE AWARE AND DON'T ORDER DX! DO YOURSELF A FAVOR AND GO TO EBAY!"

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6:32 am EST

DealExtreme had extremely painful experience with them

"For anybody out there that's even thinking of purchasing from DX.COM, I cant emphasis this enough. STAY THE F AWAY FROM DX.COM! They are calculating thieves of the highest order! My misfortune with DX.COM (which by the way should be a synonym for taking theft to new artistic levels) began on 10th October, when I placed an order for goods to the value of $243. You think those goods have arrived, hell no.! To begin with the key items in my order where apparently out of stock (do you think these items where listed as out of stock, no, they just let you purchase them anyways..) that was the first clue that I'm about to get ripped off. Only after following up post 14day silence, with nobody informing me that the items I purchased are out of stock, did I get a response/update stating that they out of stock, do I want to wait or. Being somebody that grants the privilege and benefit of doubt, I gave them 6 item list to perhaps replace the purchased items that where out of stock. And guess, what, they only had two of the six items in stock, so basically they list items on their website that they just don't f#$%ing have, at all, for you the unwitting consumer to purchase! Then as if that's not enough, I get a msg from them stating that my items have been shipped expect for the ones out of stock, Im also issued with a tracking number for Singpost, except the tracking number does not track anything. How do I know this? I know this because I sent a mail to Singpost requesting their confirmation of that they have received the items as when I enter the tracking number I get this message, "31-10-2012 INFORMATION RECEIVED (This is not an acknowledgment of the physical receipt of the stated Registered Article) . Singpost responded stating, " Please be advised that Singpost have just received an acknowledgement from the online merchant to deliver the article in Singapore. However, we have not received the article. For further information, contact the sender. " When I inquired with DX as to why the item has not been sent to Singpost for shipping to myself yet, they said, ohh, no, don't worry, it takes longer than a few days to have the item sent there, or something stupid to that effect. Since then I've searched the web, looking for complaints related to DX.com, and now this is a woper. Most of the complaints about DX.COM follow similar patterns. These patterns of deception that characterize DX.COM as an international thievery corporation, lets you think you purchasing actual items, takes your money, pretends that there is some delay in the shipment along the way, then there is the back and forthing which continues until frankly you just give up hope on some sought of favorable resolution! Quite frankly, this is why I will never, never, never purchase from China again. DX.COM sets a terrible precedent for ethical business standards not to mention incredibly bad customer service! Here's an idea DX.COM, why don't you people re-register yourselves as dontexpectnottobeconned.com. If none of you believe what I just said above, look for yourself here, http://club.dx.com/forums/forums.dx/threadid.1198937?page=4 Alternatively please see the below back-forth between myself and dx.com's terrible yet seemingly typical customer service. You'll get an idea of what you're in for if you decide to ignore warnings about them...

Good day, I'd like a status update on my order please as it has been 8days since last correspondence from yourselves. I would not to be concerned that I will not receive items from dx.com already paid for in full. More especially since I hope to order more from dx.com in future. Kindly let me know what the status of the order is please!

Dear Customer,
Sorry for keeping you waiting, we don't ship your order because items 149208 and 134007 are not in stock till now, would you mind waiting longer for the shipment? Or anything else you want us to do?

Good day,
Thanks for your response. I find it very very troubling that items 149208 and 13007 were not indicated as out of stock at time of purchase, else I would not have purchased them. Secondly, you say, "not in stock till now" does that mean that you have my purchased items now? How much longer would I have to wait for the shipment now? I must admit that I am very very disappointed and worried that I will never receive the purchased items from you. Please prove me wrong and deliver the purchased items promptly.

Dear Customer
We don't mean you should purchase the two items, we mean the two items are out of stock, the two items delayed the shipment for your order, the two items are waiting for supplier. We just asked you do you want to wait longer or we cancel the two items or we ship other items first for you?

Id want to know which one of these items do you actually have in stock:[protected]) [protected]) 1204356) 58595Based on which of the above items you have in stock, I'd want to cancel items 149208 and 13007 and replace with an order for the above items.Kindly let me know, which of the above 6 listed items you currently and actually have in stock...?

Dear Customer
We found only item is not shipped in your order.
From the items you listed above, we found items 134667 and 153957 are in stock.

Good day,
I received the following message below, but am not able to track the parcel (if it actually has been sent) with RQ150843877SG. Kindly advice as to how I can track the parcel that was supposedly sent, as its bee 4 days already, and Im not able to track the damn parcel. This very urgent as my frustration levels with dx is growing to boiling point now.!

We're glad to inform you that your order [protected] has just been fulfilled and shipped on [Saturday, 27 October 2012 12:29].It's now on the way to your destination.

The item(s) included in this package are listed as below, if what you have ordered are more than the one(s) displayed, please understand that they may have been shipped separtely.We will send you email notification(s) once the other package has been shipped:
You can click RQ150843877SG to track your package.

Dear Customer
The package RQ150843877SG was shipped on 27th Oct, the tracking number cannot be updated so fast, it is still being processed by post office, it is not updated now, please check it more days later.

As for the unshipped item 149208, do you want to wait longer or change other item or we cancel it?

It's been almost 14days since my package was apparently shipped. Still no freaking update! I have the feeling that you people (dx.com) are thieves and con artists... Where is my package.? I contact Singpost and they do not have the item. Can you explain that? We both know that this what you people do, ripoff other people! Just to prove that you people are thieves, liars and con artists, I tell you want, do this exercise for me, refund my moneys for item 149208. I bet you now that you people won't do that now will you. Go ahead, refund my money for item 149208, there'll probably be some excuse as to why you can't refund my money, there'll be back and forthing, but ultimately you wont give me my money back or make sure that the items I purchased will arrive. Well come on then, prove me wrong.!
-------------------------------------------------------------
And stay tuned for more crap service from your most favorite international thievery corporation, the one and only DX.COM as I'll be posting their responses for all to see!
-------------------------------------------------------------
And DX.COM has responded...

To begin with, when you say, "Item 149208 is pending for it is temporarily sold out, you may check the status on our website."I'll be honest with you and tell you that response is BS because customers should be notified that the item is out of stock BEFORE YOU ALLOW THEM TO PURCHASE THE ITEM. Emphasis on BEFORE. You telling me after the fact that you have now marked the item as temporarily out of stock will not appease me or anybody else for that matter. With regards to the refund, we will have to play your peoples favorite game, which is wait and see, now wont we... Then you continue to say, "For the shipped package, the tracking shows 31-10-2012 INFORMATION RECEIVED, please relax. The tracking information is updated online by Singapore Post." I agree that the tracking shows 31-10-2012 information received, and you know what, that's all Singapore Post has received, bloody information and not my package. See Singapore Post email that states the below,

"Dear Ms. Landile,
Thank you for your email on 01 November 2012 regarding Registered Article, RQ150843877SG.

Please be advised that Singpost have just received an acknowledgement from the online merchant to deliver the article in Singapore. However, we have not received the article. For further information, contact the sender.

Should you have any further enquiries, please do not hesitate to call us at 1605 or reply to this email. I will be pleased to assist you.
Regards,
Nithya (Ms.)
[Customer Care Officer
Customer Care & Excellence
Singapore Post Limited

And so from the above you can clearly, clearly see that they have confirmed that they have not, I bloody-well repeat, they have not received the article, in question. So please, do not patronize me and tell me that they have not scanned the item or its en-route or any other such BS. The whole point of providing tracking number, is so that people can TRACK their freaken items. So on that basis, let me ask you a simple question. WHERE ARE MY ITEMS?... Cause without the freaking tracking number that's supposed to be tracking the whereabouts of my purchase, how the hell am I supposed to know at which post office in my home country the items are at...?

When you say, "Please let us know if there is any chance we are able to serve you in the future" my response is, lets see if you people are able to do what your as an organization say you do... Cause I don't believe that you are capable of doing it at all. My extremely painful experience with DX.COM is standing proof of that.

I WILL ASK YOU AGAIN, CAN YOU TELL ME WHERE MY PURCHASED ITEMS ARE, RIGHT NOW!?"

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1:20 pm EDT

DealExtreme bad business

On Oct 1 I ordered a wireless keyboard from this company….did not receive order until Oct 30 …the original had been opened and when I tried to use the merchandise the letter(o) on the keyboard did not work…..when I tried to contact customer service…it referred me back to a web page…asking about information I knew nothing about…also asking to take photos of the product as well as repackaging the product, ..ship it back to Hong Kong…All at my expense for a replacement…Im looking at another possible 60 days round trip….not worth it….Ive learned my lesson shop in the USA if a product has a defect there is always customer service And in (5) business days youre back in business…

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A
Ayal
IL
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Jul 25, 2016 5:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been buying from them for quite sometime now
allways at around the $3 mark (i did not trust the make from the start)
at some point (about a year ago) I ordered a BT unit for my bikes helmet
and from here things went down hill
DX did not honoured thier pledge of a full refund and reimbursment of return shipping
MY ADVICE TO YOU ALL...DO NOT! DO ANY BUSINESS WITH THAT COMPANY

HERE I ATTACH ALL MY CORRESPONDANCE WITH THEM
JUDGE FOR YOURSELVES

Dear Ayal

We apologize for any inconvenience caused to you.

Would you please take a moment to read the product reviews of this item on the product page, or post your question on our forum? as there are lots of experienced customers who have purchased lots of items from us, hope you would find the related information here.

If no valued information found, please come back to us again, we will follow up on it.

Thank you for your understanding.

Shelley

Response from Customer 6/14/2011 3:59:23 PM HKT (UTC+8)

there is no other who suffred the same problem and have an advice of how to deal with it

i therefore ask you to replace the item asap
thank you

Request (Responded) from shelleyz 6/16/2011 12:15:24 AM HKT (UTC+8)

Dear Customer,

Sorry for the trouble we have brought in.

Anyway, so would you please check if you can repair the item in your place?Then you don't need return it to us.And we will give you $8 as store credit for compesation.

If you want to return it to us, please let me know

Apologize for any inconveniences.

Any products, regardless of the guarantee offered, dead on arrival (incorrect usage excluded) 5 days after delivery or 30 days after shipping if the delivery date is not traceable (The order shipment date and order notification are provided to you by email).

In this case, please kindly provide us with proofs as below:
The photos of original DX package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the mal-function of the defective item(s)

In a DOA Situation: a reimbursement for return shipping fees is available, please return the item(s) by ordinary mail (the cheapest way) with tracking number to the nearest Product Drop Off Box (see details below); If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.

Return shipping fee reimbursement is 60% of the item's price up to a maximum of $40; we will cover the actual postage (according to the receipt you provided).

After your shipment, please take a picture of the proof of shipment (shipping receipt, certificate of posting, tracking number stub, etc). We will arrange the replacement and reimbursement for your return postage after the package is received and processed.

PS: Please use the cheapest way to ship the item(s) back. Courier services such as EMS, UPS, Fedex, TNT, DHL etc are NOT eligible for return shipping cost reimbursements

VERY Important: please remember to include a note in your package indicating the following items, this note will help us to expedite the processing time for you.

1. Your order number,
2. sku numbers returned and quantity, and
3. a short description of the problem(s) of the unit.

BTW, a RMA confirmation letter was sent to your email address as well, please check the mail contents, and kindly print out the attached RMA label, and affix the label to your returned package. If you cannot print at all, please write down the RMA code number outside the package.

If there are any further inquiries, please feel free to contact us again at anytime.

Thank you for your patience and understanding.

Shelley

Response from Customer 6/16/2011 10:15:23 AM HKT (UTC+8)

Gear Sirs
i did not get an RMA no yet
as i did not save your address please send it too
I can add at this time that the second unit does not work at all
so i will be returning the whole package with both units

Thank You

Request (Responded) from shelleyz 6/16/2011 8:28:10 PM HKT (UTC+8)

Dear Customer,

In this case, please have a check your paypal email address and get the RMA code, then print it on the package(very important) and return the defective item (all the contents) to us.

And please provide us a picture of shipping receipt of the returned package and tell us the shiping cost and tracking number as soon as you mail it back .Then We will arrange the replacement and reimbursement for your return postage .

Best regards,
Shelley

Response from Customer 1/22/2012 3:38:51 AM HKT (UTC+8)

i am still await you reimbursement of my expenses
it is ow over six months since the return of the item

Request (Responded) from shelleyz 2/1/2012 9:20:20 PM HKT (UTC+8)

dear Customer

Sorry for the trouble

And i appreciate you can give me a reply after you have returned the items

And please provide us a picture of shipping receipt of the returned package and tell us the shiping cost and tracking number .Then We will arrange the replacement and reimbursement for your return postage .

Best regards,
Shelley

Response from Customer 4/25/2012 7:41:12 AM HKT (UTC+8)

here are the details as requested
shipping record number:RR915956976IL pic is attached
and it appears that i have not found the pic of the package (well11 is was quite sometime ago)if i`ll find it
iwill forward it to you asap

the shipping costs are 14 dollars

Request (Responded) from lina 5/2/2012 11:03:02 PM HKT (UTC+8)

dear Customer

sorry, we didn't get your attached picture.

can you upload here again ?

thanks.
lina

Response from Customer 5/17/2012 5:43:14 AM HKT (UTC+8)

here it is again

File 1 received
Response from Customer 5/17/2012 2:03:27 PM HKT (UTC+8)

i am afraid it does not work even with imageshack

as it is 1.7 mb so either give me an email or tell me how to reduce its size

Response from Customer 5/18/2012 4:11:33 PM HKT (UTC+8)

i am afraid it does not work even with imageshack

as it is 1.7 mb so either give me an email or tell me how to reduce its size

Request (Responded) from lina 5/17/2012 8:52:39 PM HKT (UTC+8)

Dear Customer,

The picture too small, please kindly provide here again.

lina

Response from Customer 5/18/2012 4:18:40 PM HKT (UTC+8)

here is the postage receipt

File 1 received
Request (Responded) from lina 5/21/2012 1:08:21 AM HKT (UTC+8)

Dear customer

Apologies for any inconvenience.

In this case, would you like a reshipment or keep the value as store credit for future use?
please kindly tell me which solve way is better for you ,

Please advise, i will further assist you.
Lina

Response from Customer 5/25/2012 4:53:28 AM HKT (UTC+8)

Hi Lina
i would like you to credit my PayPall account or my credit card account
thank you

Response from Customer 5/25/2012 4:31:54 PM HKT (UTC+8)

Hi Lina
i would like you to credit my PayPall account or my credit card account
thank you

Request (Responded) from lina 5/27/2012 8:04:21 PM HKT (UTC+8)

Dear Customer,

since your payment was made over 180 days, the refunds can't be arranged through credit card any more.

please consider to keep the value as store credit and use it into your future order.

please advise.
lina

Response from Customer 5/28/2012 8:52:23 AM HKT (UTC+8)

Well!
the fact it was so long ago is due to your lack of refunding the money in time
since i am not intending to purchases from you in such a large sums of money, a store credit is not acceptable
i am willing to accept a refund directly to a bank account (details of which will be delivered to you upon your acceptance)
or find a way yourselves to refund the money
your sincerely

Yozem

Request (Responded) from lina 5/28/2012 7:38:00 PM HKT (UTC+8)

Dear Customer,

if you need refunds, please tell me your recent order# which payment within 180 days(credit card ), or 90 days (paypal), then, we can try our best to submit the refunds success.

if without recent orders, i'm afraid you have to accept store credit, since the refunds can't be refunded through credit card anymore, after payment was made over 180 days.

lina

Response from Customer 5/29/2012 3:16:11 AM HKT (UTC+8)

lina!

I have made purchase within the last month or so
therefor you can make the full refund (for the item 0507KLN2) to the same account the duchesses are made from

the refund is well over due and it is due to your staff lacking in their will to refund (against you pledge of a full refund)

i therefore will not accept any other suggestions ONLY FULL REFUND, WILL BE ACCEPTED !
AND PLEASE CONSIDER ADDING AN INTEREST ON THAT TOO

AYAL

Response from Customer 5/29/2012 2:47:40 PM HKT (UTC+8)

lina!

I have made purchase within the last month or so
therefor you can make the full refund (for the item 0507KLN2) to the same account the duchesses are made from

the refund is well over due and it is due to your staff lacking in their will to refund (against you pledge of a full refund)

i therefore will not accept any other suggestions ONLY FULL REFUND, WILL BE ACCEPTED !
AND PLEASE CONSIDER ADDING AN INTEREST ON THAT TOO

AYAL

Order Number Order Date Grand Total Order Status Operations
[protected] 05/05/2012
14:05 USD$ 3.00 Completed
[protected] 02/05/2012
17:28 USD$ 2.50 Completed
[protected] 02/05/2012
10:40 USD$ 1.20 Full Shipment
Available Actions
[protected] 31/03/2012
13:52 USD$ 3.60 Completed
[protected] 18/01/2012
11:47 USD$ 1.30 Completed

Request (Responded) from lina 5/29/2012 7:31:26 PM HKT (UTC+8)

Dear Ayal

the price of item 35612 is $91.99

but the total value of your recent orders just 11.6$

there is not enough money to refund your defective item 's value.

lina

Response from Customer 6/2/2012 5:20:29 AM HKT (UTC+8)

Lina

My patient with your company is coming to a break point
From your reply I understand that' all you are interested is to steal my money
Well! f this is what you want please be enjoy yourselves

I am going to publicise in all forums that DX are not standing behind your promise of a full refund (including shipping)
I hope that will teach you a very good lesson for the next time, when you will try to steal somebodies money

enjoy the money you stole from me
I hope many people will learn from my experience with you and will stop doing business with you

Request (Responded) from lina 6/3/2012 7:53:11 PM HKT (UTC+8)

Dear customer

we sincerely apologize for any inconvenience was brought to you.

as you know, this order was made through Credit card, according to the policy, if the payment over 180 days, the refunds can't be issued through the original orders any more.

you given me some recent orders, since the total value less than refund amount, full refund of defective item also can't be issued.

if you don't mind, we can arrange the partial refunds firstly, and save rest amount as store credit for you.

later, you also can use the credit into your future orders, or contact us make the refunds through your other recent orders.

do you think so ?

lina

Response from Customer 6/5/2012 8:48:50 AM HKT (UTC+8)

Dear Lina

As stated before ONLY a full refund of the $91.99 +$14 will be accepted

the fact that it took you! so long to come to realise that is your fault and ONLY YOUR FAULT!
should you like to steal my money' I will do my at most to publicise it in all possible forums' to worn all potential customers
thus causing you to loos as much business as possible.
I therefore will not accept any store credit as I hold no trust in your company any more
and as to my last order of the cable of mini usb to a usb, I did not get it, another prove that your company does not deserve my trust

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Rodolfo Magalhães
US
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May 24, 2016 6:39 am EDT

I bought a product by web because of low price. I waited patiently and when it reached the post office, I had to pay an additional tax. In my home, I plugged the mobile to charge, but in one hour charging, the phone gave no response, flasher or display don't turn on. I am now looking for a way to refund.

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Landy1
ZA
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Nov 07, 2012 11:50 pm EST

For anybody out there that's even thinking of purchasing from DX.COM, I cant emphasis this enough. STAY THE F AWAY FROM DX.COM! They are calculating thieves of the highest order! My misfortune with DX.COM (which by the way should be a synonym for taking theft to new artistic levels) began on 10th October, when I placed an order for goods to the value of $243. You think those goods have arrived, hell no.! To begin with the key items in my order where apparently out of stock (do you think these items where listed as out of stock, no, they just let you purchase them anyways..) that was the first clue that I'm about to get ripped off. Only after following up post 14day silence, with nobody informing me that the items I purchased are out of stock, did I get a response/update stating that they out of stock, do I want to wait or. Being somebody that grants the privilege and benefit of doubt, I gave them 6 item list to perhaps replace the purchased items that where out of stock. And guess, what, they only had two of the six items in stock, so basically they list items on their website that they just don't f#$%ing have, at all, for you the unwitting consumer to purchase! Then as if that's not enough, I get a msg from them stating that my items have been shipped expect for the ones out of stock, Im also issued with a tracking number for Singpost, except the tracking number does not track anything. How do I know this? I know this because I sent a mail to Singpost requesting their confirmation of that they have received the items as when I enter the tracking number I get this message, "31-10-2012 INFORMATION RECEIVED (This is not an acknowledgment of the physical receipt of the stated Registered Article) . Singpost responded stating, " Please be advised that Singpost have just received an acknowledgement from the online merchant to deliver the article in Singapore. However, we have not received the article. For further information, contact the sender. " When I inquired with DX as to why the item has not been sent to Singpost for shipping to myself yet, they said, ohh, no, don't worry, it takes longer than a few days to have the item sent there, or something stupid to that effect. Since then I've searched the web, looking for complaints related to DX.com, and now this is a woper. Most of the complaints about DX.COM follow similar patterns. These patterns of deception that characterize DX.COM as an international thievery corporation, lets you think you purchasing actual items, takes your money, pretends that there is some delay in the shipment along the way, then there is the back and forthing which continues until frankly you just give up hope on some sought of favorable resolution! Quite frankly, this is why I will never, never, never purchase from China again. DX.COM sets a terrible precedent for ethical business standards not to mention incredibly bad customer service! Here's an idea DX.COM, why don't you people re-register yourselves as dontexpectnottobeconned.com.

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Satyam13
MU
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Jul 25, 2016 5:31 am EDT
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DX is a cheap Chinese goods selling company, there are several grades of goods produced in China, DX takes the worst of them and sells it cheaply over the net. Ask me I will tell you because I am a victim of their rubbish goods twice and they don't refund the shipping cost fully. In the end the customer has to pay for the mistakes of DX, so I have taken an oath, I will never buy again from DX, the latter is light years away from the services offered by Amazon, eBay, B&H etc. I will advise you guys NOT TO BUY anything from DX

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3:25 am EDT
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DealExtreme mislead into making full payment for sold out item

DO NOT USE DEALEXTREME, THEY ARE DISORGANIZED, SLOW AND HAVE ZERO CUSTOMER SERVICE RECOVERY.

DX MISLEAD ME INTO PAYING FOR REGISTERED MAIL AND NOT SEND ME ANYTHING TILL NOW (20 DAYS)

Order Number: [protected]
Date of purchase: 3 october
On the 3rd of October I ordered many items as birthday presents. i bought 5 x iphone 5 cable and since it was in bulk i had to pay registered mail fee, and since i was already paying for a registered mail, i added 4+ more items. It was in processing stage for 7 days till i sent an email to them. They gave a lame excuse then told me my iphone 5 cables were out of stock, but they have already shipped them. So i told them to cancel my COMPLETE order and give me a full refund. they told me i could only get the full refund after i shipped it back to them.

why do i as the customer have to clean up the messed they created while misleading me into purchasing with them?

1. They sold me an out of stock item which i have already made payment for 1 week prior
2. Then they continued to charge me the registered fee.
3. Before they confirmed with me if i wanted to cancell the complete order they went ahead to send me the in stock good without mt approval.
4. i told them they could retreve the package with whoever they are using, they told me to ship it back to them then i would recieve my full refund.

In summary, they charged me full price (incl reg mail), then they told me sold out and sent me the rest of the items without my approval. And even till now, the "remainding stock' has still not arrived!
A complete joke the way things have turned up!

regards,
wong

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12:48 pm EDT
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DealExtreme paid and didn't receive

I'm absolutely exausted, I bought two glasses, and paid on April 7th. Arrived one glass here two months later of the payment and until now I'm waiting the other glass.

I've contacted the support team of them however they just say that the package its here in Brazil but this was more than 1 month ago. I do not recommend to anyone buy in this website. I want my money back !

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kbchiew
MY
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Aug 28, 2012 9:39 pm EDT

Dealextreme service is suck. I bought one thing, paid up immediately, BUT they shipped out only after ONE MONTH.
BUT they shipped out only after ONE MONTH. BUT they shipped out only after ONE MONTH. I have to repeat this...
This is too slow. See attach.
Further they not so cheap anymore.
I will not buy from them anymore.

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DealExtreme missing item

Deal extreme sucks! After the 45 day paypal complaint period, you can no longer contact dealextreme customer service to resolve the problem. I ordered 2 items and only got 1. I'm out $25. If you attempt to log in to customer service after 45 days of purchase, you get "the page is temporarily unavailable" do not buy from dealextreme!

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8:16 pm EDT

DealExtreme I will not purchase again, since technically, they did steal $5 from me

I ordered $5 worth of small items on there. I received an email saying it was backordered and they did not know when they would get more. Not wanting to wait for and indefinite amount of time, I canceled my order, expecting a refund. They canceled the order, but never issued a refund. It's only $5, so I won't cry. But, they did steal my money, and despite I do know people that have EVENTUALLY gotten items from them, I will not purchase again, since technically, they did STEAL $5 from me. Why would I trust them?

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6:30 pm EDT

DealExtreme I try to contact customer service via live chat, there is no one help

I have ordered on dealextreme before, have good experience .but this time .I try to place an order on dealextreme.com, before checkout I encountered some issue. I try to contact customer service via live chat, there is no one help me, alway show : Please wait for a site operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

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kyrie
LT
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Jun 03, 2016 8:31 am EDT
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I was buying from dealextreme.com continually since now and every time it takes more and more and more time for handling...
now I'm waiting for the third month so that my order would be shipped ! And they don't say a word until you start to complain continually, then they start to tell wait another week and stuff like that... terrible service !

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2:18 am EDT
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DealExtreme no delivery

On February 4th I ordered 2 SD cards & paid using Paypal. Dealextreme promised me a delivery in maximum 2 weeks.
On march 5th, a month after paying the goods I still had nothing at my door so I started a claim on Paypal. After that I got this email from DX:

Dear customer,
We apologize for any inconvenience caused to you. But we can not refund you because you have opened a dispute, in that case we can not operate your order, So would you please close the dispute firstly? Then tell us, we will refund you ASAP.

I was stupid enough to believe them & cancelled my claim at paypal.
That was the worse thing that I should have done because now, march 28th, I still have nothing.
Only thing I received was some corrupt email from DX:

Dear Customer,
Sorry for the delay.
Kindly inform you that your order was shipped on with tracking number RT130385554HK .The status of tracking number will not update so soon.
If after 4 weeks from shipment the order still doesn't arrive, you may contact us and we will follow up on the package.
Hope the items will be reached you smoothly and safely. We appreciate you can wait patiently.
If you need further assistance, please do not hesitate to contact us again.

If I check the tracking, item was not send on 2/23/2012 but on March 10th.
Today I still have nothing in my mailbox & did not receive any goods.

Be careful who you do business with because a company like Dealextreme is far away & I costs you a lot of money arguing on the phone.

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tempo4me
SG
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May 01, 2013 8:09 am EDT
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I forgot to say that I got my money back because Paypal give it back to me, not that they refund me on their own accord.

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tempo4me
SG
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May 01, 2013 8:08 am EDT
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I was met with the same thing. But lucky for me, when they asked me to close the dispute, I told them no and to ask them to refund me through the dispute. After which they tried to BS their way through by saying that Paypal doesn't allow it. I was surprised to hear that and made a call to Paypal for confirmation. After the call, I did what Paypal asked me to do, "You should escalate the claim and ask them for partial refund. They will be able to refund by that."

Thus I escalated and got my money back.

I think they use the same ruse on every customer asking for refund. "Close the dispute and we will refund ASAP." which they had never once fulfill their promise. You can google around and read all about it. Most closed the dispute and never got back their money nor their items.

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davyman
Middlesbrough, GB
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Jun 24, 2012 5:12 pm EDT

Dealextreme are a extremely bad deal customer service is useless...I would urge people to avoid them like a plague!

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5:12 pm EST
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DealExtreme order not arrived

I ordered a 3 products from dealextreme which arrived with two of the items missing. I sent them a complaint to their customer service dept and after a few days they responded. We went back and forth with them requesting that I go to the post office to see if they took the items, all their requests I did. In the end they offered me a store credit. I told them to please just send me the items I ordered which they said they would. I was notified by email that my order was shipped on 1/31/12 and would take up to 7 to 10 business days to arrive. After 14 days with no arrival, I sent another complaint to them with no reply as of this date 2/24/12. Now 18 business days with no shipment and no reply to my complaint as of yet.

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Update by Thomas LaPointe
Feb 28, 2012 8:19 pm EST

Hello, My above complaint "order not arrived" Dealextreme by Thomas LaPointe about my two items I ordered that didn't arrive after 14 days has just arrived after 20 days of shipment. I sent them a complaint and never got a response to that complaint but it's now resolved. Just wanted everyone to know. Tom LP

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1:59 pm EST
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DealExtreme items wont be sent, no refund, no communication

Well the customer service in DealExtreme is bullcrap from the deepest levels of hell. Ordered 31.1.2012, they could not send the package (backorder) so I asked for some info to keep me posted. 1 week passed, nothing. 2 weeks passed, nothing and during that time I opened a few customer service tickets. I cancelled the order, but gave DX 24 hours to give me ANY info on this matter to save the order. Wanna guess how fast I received the info? Well.. until this day it haven't arrived so its a little more than 3 days and counting. Order is now cancelled, money haven't been refunded yet, well that didn't surprise me whoopdi doo. I wasn't like I bought one small product, so I think it would interest DX to even answer to the customer and keep em posted.

I wrote a review about the items I ordered and basically told the same thing as above in the review. That review got declined by DX pretty fast, but still nothing towards the customer. I am doing my part and telling every friend and every guy in the boards I hang in to avoid DX and I hope DX loses at least some customers that they don't deserve.

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2:08 pm EST
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DealExtreme never recieve my item

Never been able to provide me a tracking number when i ask for since i did not receive my purchase, instead i was told to pay extra $5 either for my purchase to resent or cancellation of order. I wrote email that i am not agreeable to it and i never get any reply and my money had never been refunded even till now since sept 2011.

This is the first time and will be the last i will buy from dealextreme,

If you ever want to buy from dealtrextreme, think twice. It SUNKS !

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JeffandHayley
Abington, GB
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May 05, 2012 8:20 pm EDT

Good Luck with sorting this..

Too many crooks in this world

Jeff

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dealextremescam2012
MY
Send a message
Feb 14, 2012 6:04 pm EST

Were same with me.. they SCAM US! Trust me! I had ask for dispute via PayPal but this evil DX not reply anything until now since 6/2/2012.. and without any authorization they put 'canceled' to the status after they suck mmy money.! My first order was done using direct VISA (no PayPal), the payment was successfully completed but they hold my order and asking me few sensitive document such as a photo of my VISA, my ID...this is weird! so I refused to do that! And they hold my order. I asked them for refund, but they tricked me by a FAKE refund. I got refunded at 1 Feb 2012 but at the same day they charged back my VISA without my authorization nor acknowledgement. I just realized that was 'unknown' transaction with the same amount of the refund value when I called my issuer bank of VISA, they confirmed that amount was charged bt Dealextreme.com! UNAUTHORIZED!
I'm really disappointed! No body can't stop them from do a fake business and sucking money illegally from customers! At their customer FORUM, they blocked me from posting my complaint and telling others about their SCAMMING, and so many fake 'customers' at the same date that show 'solved' issues-no recently posted REAL customers that i read before! They will delete it after a moment!
DON'T put your risk at Dealextreme! Don't even buy anything from their site! I lost USD 71.12! So sad that no refund until now! Please do something! how to stop this DX-DAMN Chinese Mafia from sucks money over the globe!

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Artshernandez
SV
Send a message
Jan 04, 2012 5:13 am EST

the same problem in El Salvador. I was waiting for my packet when I came to pick up the packet I only received haft of my order, also they send a post card telling me that I had to wait for the rest of my order . unfortunately 2 moths later I'm still waiting for the rest of my order... what a mistake, never again, I wont advise you to do not order from them, instead of that, if you don't care if they take your money for nothing, Do not place order from DX

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robertocasper
NL
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Nov 26, 2011 7:09 pm EST
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I have the same problems in the Netherlands: My first four orders arrived. After that I made the mistake place five more sepperate orders. The orders did not arrive. A few orders where according to the tracking of dealextreme "send back"". Another order arrived according to their tracking system but it did not arrive at all. First I contacted Dealextreme but the only advice they gave me was to wait. A few orders were already two months on the way. Normally you can via a tracking system see were the delivery is on hold or were a mistake is made. However Dealextreme is not able to track anything by there sol called "tracking system''. After I told them that I was going to file a claim with Paypall I got e-mails that they creditited the money to my Paypall account. You can already gues, nothing was credited at all. I filed five claims with Paypal but only three were accepted because the other orders were done more than 45 days ago. And that is exactly what Dealextreme is aiming for. They try to let you wait more than 45 days and after that... your money is gone. I have job and I did not lose hundreds of dollars. My advise: Do not order from Dealextreme!

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robertocasper
NL
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Nov 16, 2011 4:05 pm EST
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Exactly the same story for me: I never received my orders (only the first 3 orders) despite the tracking numer you could not see what was going wrong with the shipment. According to the trackingnumber the item arrived at my home country but where it arrived was not possible to see. On one ocasion the item was send back (reason and location unknown) they asked me to pay 5 dollar for the resend. On two other orders the item was for some reason not possible to deliver despite the fact that there was always somebody at my home. Our local post company did not know about any package from Deal Extreme. Deal Extreme also put the responsibillity of the shipment by me and never took any action to deliver to me what I paid for. I made the mistake to place more orders after I received the first 3 orders. Never again Deal Extreme!

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5:54 pm EDT

DealExtreme broken goods, delay shipment, missing goods, you find it all

Hello,
I'm very unhappy with the results of buying from DealExtreme.com ! In the end I pay MORE fot fake, broken and not as shown in the on line catalog NOT to MENTION all BELOW.

* I waited very long! Exactly 30 days to get to my hands and I pay DealExtreme all my items on the 13 October 2008.!
* Still ONE item (SKU 2838 ) NOT YET ARRIVED to ME: USB Handheld Trackball Compact Mouse - in my invoice is number: 02838 ( x 1 Pending $7.80)
* I was obliged to pay 25 % the total value of SHIPMENT of my order here, plus 20% of total value for IMPORT purposes! GIFT = seems that means its from CHINA and you must pay shipment plus import taxes ALL TOGETHER 45% ! Not a GOOD DEAL! Not at all!
* One item here is BROKEN (*photos ( bluetooth-broken.jpg (image/jpeg) 228K
broken-left.jpg (image/jpeg) 292K
broken-stereobluetooth-left.jpg (image/jpeg) 395K
headstereo-box.jpg (image/jpeg) 277K
headstereo-open.jpg (image/jpeg) 296K)to show defect, and open box with elastic band to hold the content inside).- 12286 Behind-Neck Bluetooth Stereo A2DP Earphones Headset with On Ear Controls (Phone and Music) also you send it with electric outlet for USA and delivery to me in SWEDEN/Europe- ( I had to buy extra converter for it)

----------Here its my ADVISE to you folks; don't be fouled by it..its a scam and hurts our pockets whe arrives ..if arrives! Be far better off it...

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10:49 pm EDT
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DealExtreme fruad conned me to buy fake goods

wozzer1978

First of all the customer service at dealextreme is dredfull iv been trying to get my problem sorted out for almost 5 months now its a joke!

iv placed alot of big orders with dealextreme drop shipping and now because of them agreeing my last orders have been took by customs and confiscated which they now refunded me for my paypal account has now been banned!

now because my first orders going back almost 5 months now still has not been delivered and the tracking is showing the same progress and the orders they refunded me for because of customs confiscating them it does not take much understanding that all my other orders that i have placed that have not been delivered have also been confiscated by customs!

iv had to refund all my buyers by paypal because they have not recieved there items i bought from dealextreme i just want them to refund me for all items that have been confiscated by customs which i may add is everyone of my orders!

the ticket system is a joke all i get back from it is one order being checked and to say wait abit longer... its been nearly 5 months i dont think its coming! and the live help is a waste of time as well nothing gets sorted after hrs of talking to the customer service agents i just want what is owing me back iv had to pay people there money back for items that they should have been delivering they have already refunded me £1000 for the last few orders i made with them after they admitted customs have confiscated them so please now refund me for the rest of my orders that have been sent months before them ones that have not come!
i used the remove logos in my orders and this proves it dont work.
dealextreme owe me around £4500 i really carnt belive a site as big as this and has been going for years that only accept paypal as a payment is risking conning buyers into buying fake goods. the controllers ect.. i bought showed them plain and blank with no logos on them but you have shipped me items that are 100% copying the original sony and microsoft product even down to the packaging which i the buyer had no idea was being sent out its wrong and illegal in china and the u.k!

here are all my order numbers that need refunding!
01094QXK
0109ZX9X
01099K03
01099Q23
01096X61
0109QK4U
0109U4SM
0109M124
010926U0
01099USQ
010933Z4
0109KSM6
[protected]
0110TM27
01100ZUX
01105QU6
011061MX
0110Z3U5
0110XK63
0110X06S
0110U5UX
011096M5
01123U99
0112S956
01117M40
01118S80
0111ZS32
0111947X
[protected]
0111S750
[protected]
0111Z1T8
[protected]
0111Z7XU
01105X1Q
0110KM44
0110472U
01103S5Q
01108Q28
01108S03
0110Z650
011000QT
011322Z1
0113U84Z
0113669T
011375X0
01135U06
01139K82
0113UUT6
0113USX9
0113S8SU
01133KT9
01138S13
[protected]
011312XZ
01133T9K
01135UZ8
0112QMU8
011292ST
0112K3XZ
01122SZ0
0115364T
0115Q546
01150ZUS
[protected]
0115095M
0114447X
011490MX
01146K33
0114Z228
0114085X
01141K19
[protected]
0114XUM9
0114ZSQ0
01143K56
011375T1
011316UK
01135X85
011329S8
0113S6SZ
0117Q9K7
[protected]
0116Z7QX
0116356Q
01164M4T
01169K5U
0116K460
0116USQ5
011625T2
0116SZ1S
01167T3X
0116SQ75
0116S09T
011691KU
01151K87
0115Q04X
0115USQQ
[protected]
0115818S
0115416Q
0118U047
0118K639
01186K8S
0118ST7M
011827U9
01188U91
0118TKXX
01187MUM
0118KM87
0118U0X7
[protected]
0118KTS4
01181KTM
011773MK
011769Z5
[protected]
01178U67
0117722T
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[protected]
020877SQ

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M
M
maximumpeak
Melbourne, AU
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Jul 21, 2014 8:36 am EDT

It's more than two months that I haven't received one of the stuff that I ordered from this seller. the customer services are too slow to respond and they are just deceitful. they keep asking me to wait for a couple of days, but the stuff is not yet arrived until this day, no tracking system, no information about the good. I also have asked for refund, but they did not respond. I wonder about how to send this seller to the court. I would be so happy if the person behind this scam getting caught.

D
D
dbridges
Buffalo, US
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Aug 04, 2010 5:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

8/4/10
I purchased 3 refurbished nds lites and only 1 was actually functional. 2 was obviously defective and returned. I was surprised that after I returned the 2 units they sent me one back in about 2 wks which for china is fast. I notified them that I am lacking one unit and they alleged that I didn't send them both units? I forwarded a copy of the postal receipt as requested and the weight indicates that 2 units was packaged and I also sent copies of a correspondence indicating that I actually tried to repair one of the units and purchased a battery that was absent in one of the units and was going to keep it but the screens was defective. to make a long story short the initial person handling my case resigned and the person I am working with states he can't do anything but wants to give me store credit for $30.00 and I paid $96.00 for each unit. see photos and receipt. the hong kong package photo indicates the weight of 1 unit (364 grams) and my receipt indicates the weight of 2 units minus a battery (1 lb 10.20 oz which is equivalent to 742.76 grams). does anyone have any suggestions other than never to buy refurbished items?

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Z
Z
Zigfrid
US
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Feb 11, 2009 1:59 pm EST

I am very satisfied with deal extreme. their prices are unbeatable (free shipping), and their service is top quality. their products are also very good. I ordered 6 items but one of them did not come in the package, I contacted dx and soon they resent the missing product.

Their representatives are very kind and helpful. although shipping takes a while, it is to be expected because 1) shipping is free, and 2) it is being shipped from hong kong.

I would be more than happy to recommend dealextreme to other customers!

S
S
Ser_vip
E Dundee, US
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Apr 19, 2009 2:39 am EDT

After I have ordered my product (a flashlight) I have waited 7 days, and nothing happened. on their web site, on the status it says waiting for seller. well... my credit card is already charged, and I have doubts now that this company will ever ship me anything. so I canceled my order, and bought it through a different store, although paid $15 more. I did write them e-mail 3 days after I ordered the product, but no response till today. this is a bad business, and I have already paid them 52 bucks for nothing!

P
P
pedrohenrique25
BR
Send a message
Jan 24, 2012 4:41 pm EST

I've bot an item in dealextreme and I tried to cancel on the next day and they said it wasn't possible to cancel that. ok, I accept their response. but it's been more than a month and I simply got no item and there's no how to track it too. that item cost me u$99, 00 and they stole this money from me. please don't buy from this website. they are not serious, as you can see i'm not the only one complaining here about them. this is the order number [protected]

J
J
jennifermetts
Lexington, US
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Jan 20, 2012 6:03 pm EST

Here is the only two numbers I have is 01029q03 and comfirmation number 81d534948b010913r and my email address is richardlovejennifer@live. comrder: 01029q03 placed on 1/2/2017 9:46:32 pm
Status:
(of current
Shipment) on 1/10/2017:
Shipped
See all processing steps
Latest shipment:
By air mail
Shipment records
Here is a list of tracking numbers assigned to your order. they may represent normal shipments, partial shipments, replacements, complimentary gifts, and other packages:

Shipment date tracking number
1/7/2017 10:18:34 pm

S
S
samsung Handicamera battery
Canberra, AU
Send a message
Aug 04, 2013 6:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I m distrub for this item# is [protected]. samsung camera battery. order date.08/062013. please: telme when I recieve my item. thanx. asghar ali. 8.1, havelock house, 85/northbourn avenue. turner. act (canberra). 2612, australia.

H
H
Handy camera battery
ACT,canberra, AU
Send a message
Jul 14, 2013 7:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

When I will recieved my item. # [protected],.

T
T
tempo4me
SG
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May 01, 2013 7:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

To usucks512,
Let's hope that you will always buy products without much problems with them. Either you are one of them, or you still haven't met with a problematic item. I have been their customer since 2017, after 1 spoilt item, and I got a threatening reply to my ticket when I asked for replacement or refund, I am no longer their customer. (Mind you, they at first refused to help, and after I opened Paypal dispute, they start threatening.)

I don't think threatening your customers are how business should operates.

A
A
Angry Finn547
FI
Send a message
Apr 20, 2013 12:03 am EDT

"and their service is top quality." loooollllll

ComplaintsBoard
W
2:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DealExtreme wrong/missing items

I ordered 6 x cap lights from Dealextreme China on 28th January 2011. They sent me a USB cable ? After 3 weeks waiting for their response they confirmed shipping of the correct order. I received today only one of the six items ordered. I imported from other businesses in China with no problem. Do not do business with DEALEXTREME CHINA !
Wessel Germishuizen

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Overview of DealExtreme complaint handling

DealExtreme reviews first appeared on Complaints Board on Dec 12, 2008. The latest review DealeXtreme Review: Poor Delivery Times and Customer Service was posted on Jun 18, 2023. The latest complaint undelivered order. no dispute option and no refund option. was resolved on Sep 30, 2019. DealExtreme has an average consumer rating of 2 stars from 102 reviews. DealExtreme has resolved 14 complaints.
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  1. DealExtreme Contacts

  2. DealExtreme phone numbers
    +86 755 3302 2388
    +86 755 3302 2388
    Click up if you have successfully reached DealExtreme by calling +86 755 3302 2388 phone number 2 2 users reported that they have successfully reached DealExtreme by calling +86 755 3302 2388 phone number Click down if you have unsuccessfully reached DealExtreme by calling +86 755 3302 2388 phone number 0 0 users reported that they have UNsuccessfully reached DealExtreme by calling +86 755 3302 2388 phone number
  3. DealExtreme emails
  4. DealExtreme address
    Room 301, Town Health Technology Centre, 10-12 Yuen Shun Circuit, Siu Lek Yuen, Shatin, N.T., Hong Kong
  5. DealExtreme social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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