DealExtreme
Reviews and Complaints

Ordered a mobile worth around 930US$ on 24th june 2017 but still haven't received it after 2 months even though i have ordered through expedited delivery by paying extra amount of money.

Everytime when i complaint to their customer center they only ask to just wait for few more days from last two months.
Their staff member are not cooperative at all and not helping me in any way.
Now i am struck as i have already paid to them.

Really having a very bad experience shopping with dx.com.
My order no. [protected]

Order #: [protected]
21.06.2017 09:57:29 FullShipped All items have been shipped.
20.06.2017 06:32:57 Order Processing Order is being prepared for Shipment.
20.06.2017 06:32:40 GeneratingShipment Lock order for generating shipments
19.06.2017 17:07:12 Order Processing Order is being processed.
19.06.2017 17:07:12 Payment Confirmed Payment verified.
19.06.2017 17:06:19 Order Received Order has been created, awaiting payment.

Sorry for my english. I bought a package from dealextreme at 19.06.2017 17:06:19. after one month I ticket them about there is problem when I tracked the package RP436951879SG
Despatched to overseas (Country code: TM)
28/06/2017
nothing changed this status untill today. But they suggest me just wait two weeks, then again suggest me two more weeks, Later they promised me the solution I wont received the package untill 10 August. But they suggest me wait again one week at 10 August. and now they suggest me wait untill 24 august. And also they blocked to send ticket. I just want to full refund withouth returning shipping cost.

I made the unbelievable mistake of ordering my camera at DealExtreme instead of using any other trusted website.

Reason: It said it would deliver within seven working days.

It has been 2 months. I get little to no reply from the customer service, after I opened several unanswered complain ticket. When they reply, their answer is: "please wait for two more weeks"

I had to call my post only to find out that the product is stuck and cannot pass through because they were missing a document.- DX should have known about this. When I told them (by sending several messages and finally calling them), they sent me yet another automatic reply by saying that I should wait, for another two more weeks.

I wish I read the customer reviews before making this order. Now I am afraid that if I ever receive my product - which I don't want to anymore - it will probably be broken and/or the wrong one.

If you purchased through Paypal, I recommend you open a ticket through them. I read some people never received their orders and waited for over six months. They are not to be trusted and we should spread the word.

I made a purchase on the dealextreme of 4 items, totaling 41.83 $. The items never arrived (6 months of waiting). I opened a ticket and the dx suggested that I contact the postal service, however I do not have to demand from the postal company because who hired the service was the dealextreme itself, they have the right to a refund, not me. The ticket is open and I have no answer, I think I lost my money.

Do not take the risk and don't buy from DealeXtreme, it is not safe to buy from them!
I have purchased USB charging cable from them in early March and haven't received anything yet. DealeXtreme support claimed that my order was shipped and promised to give me a tracking number, which was never given to me.
I even tried to cancel my order but they said as soon as product leaves their warehouse there is no way to cancel it.
I am very disappointed and nervous. Better buy from another store.

I'm still waiting for my money and they don't seem to care! I send back my order because it was damaged and Deal Extreme rep assured me I'll get a refund. Later they said that they were not able to refund me.
I spent a lot of time dealing with these guys and they finally agreed to refund me but they said that they don't know how long will it take to transfer money.
It's over two months now and still nothing. They say one and the same thing every time I contact them and I start to think that they are not planning to give me anything! This site is not to be trusted, they are real thieves!

I have ordered some parts from DealeXtreme and received the wrong order. They offered me a replacement but first I had to send everything back at my own expense. Absolutely ridiculous than I had to pay for their mistake! It cost me over $80 to send everything back. Just received the correct parts, but I'm still very disappointed. Do not order anything from DealeXtreme!

Do not order anything fromwww.dx.com, avoid it at all costs! I have placed an order over three months ago and received nothing yet. I already contacted Paypal and opened dispute. When I finally reached someone from DX they said that I have to pay for the return shipping in order to get a refund. What? What am I supposed to ship? Thin air?
These people do not care about their customers and they need only your money!

I have ordered several things from DealeXtreme in the past and usually had proper service. I had some problems with my last order when some of the items arrived damaged. I immediately contacted customer service and tried to get a refund, but it seems like these people decided to keep my money. They said there will be no refunds and no exchanges. This company is horrible; their customer service is totally unprofessional. I’ll never order anything again.

I purchased some things from DealeXtreme and paid 30 euros in total. Several weeks later I received a message from them stating that my order was delivered. Since I received nothing I contacted customer service and was told that my order was delivered to the wrong address by mistake. How they managed to do that is still a mystery because my address in their system was accurate. I decided to track the package myself. I also contacted our national postal service and was told that the package was sent back since it was undeliverable. DX customer service is absolutely useless ad unprofessional, they said that I had given them the wrong address. I'll never order anything else from DealeXtreme. They cannot even copy an address without any mistakes! And they are completely useless when it comes to help the customer.

This company has nothing but horrible service. I made an order and purchased 8 things from DX. It was back in November! Well, it is January now and I received only 3 items. Only later I discovered that DX sent me invalid tracking numbers for the rest 5 items. I contacted their customer service and asked about where the rest part of my order was. But the only thing they can do good is making up all sorts of excuses. They did not send me anything and refused giving back my money. Luckily I paid via PayPal so I got my money back. DX is a very dishonest company.

An order (order number [protected]) for U$ 52 was submitted and paid for on 5 Nov 2015, and by 5 Jan 2016 nothing had arrived yet. Contacting customer support for a refund resulted in being given the runaround and stall tactics. What I want is plain and simple: a full refund. I will not accept the goods at this point (even if they were to arrive).

My friend used Deal Extreme for several year and had no problems with it. But I wasn't so lucky and had only trouble with them. I made three orders there. I was checking the status of my order every day and then a new message was added to one of my orders - "temporary out of stock". It took 5 months for all my orders to arrive. At the begging I tried many times to cancel the orders, but it didn't work. Once I tried to confirm my suggestion the web page collapsed. Two orders were damaged and the third one was stuck at customs, because they forgot to put a declaration form. I tried to contact their support and wrote a complaint and they told that I need to send back all damaged products. They also told that they will compensate only 50% of the fee. I also had to pay the shipping to China. I guess my friend was very lucky. They also have that „live chat” option but it totally useless. They don't respond and even if they do that does not make any sense. The only thing they do really good is ignoring any issues. If you care about your money just stay away from this company.

Order [protected] - CUBE TALK9X Android 4.4 WCDMA 3G Phone MT8392 Octa-Core Tablet PC w/ 9.7", 2GB RAM, 16GB ROM This is horrible. I ordered two tablet s a few months ago. One arrived defective. It was replaced and the new one arrived dead. I have asked for a refund. Since then it has been a nightmare. The customer service are inventing all kind of lies telling me that PayPal refuses the refund, that I need to confirm my PayPal account a thousand times, that I need to wait 15-20 working days for another refund attempt and so on. This is really horrible. I will take legal steps but I just wanted to warn other customers (and I will do the same all over internet). DO NOT BUY FROM THIS COMPANY. DO NOT DEAL WITH THESE THIEVES! EVER!

Hi, I gave an order to this company on 23rd of September, amounting 97.10$, where 30.30$ of this amount was for expedited shipment. At the very beginning the order no was as indicated above, with a tracking no: EA115692739CN. I have been informed that my parcel shipped on the 30th of September. I could not trace my shipment, then they said "sorry your order is not well processed by the shipper", and they gave me a new order no as [protected] and new tracking no that is EE689852082CN . I have been tracking this number since 27th of October but still this shipment is UNTRACEABLE! The products I ordered were some urgent materials for one of our projects and we have really in trouble with our customers. The full history is included in the attached pages. ı want to know where is my parcel, and what is wrong with this company could not been able to ship a tiny little order to me since 40 days although I paid for expedited shipment. Please reply to me asap. Alper

"One year ago I ordered a Samsung Galaxy III on DX.com. We got one after nearly two months (!) and half a year later It blew up at night, when charging. Well, bugs happen and It's not DX problem, originally. We asked to solve our problem and were proposed to (1) fix It in our country and get accounted for (not money back, of course - just into our account in DX) either (2) send It back and get accounted for either (3) send It back and get a new one. In each case 20 USD had to be removed as a payment for their delivery of an original phone - and in cases (2) and (3) additional 20 bucks had to be paid for the second delivery (which normally cost, may be, 3 or 4 dollars). Well, It's already look much worse, but we accepted to send our phone back and to add $40 to get a new one. Finally, It came. BUT! *** The second part of the story starts. The refurbished phone, we've got, did not connect to any network. I mean, It connected for half a minute (or for 2-3 minutes) and disconnected. He was useless. For one week already we try to get a new one - but the only option, proposed to us is (a citation) "How about you return the item and I keep the money as store credit for you ?" *** The result: It blew up August, 31. Today is October, 28. FOR TWO MONTHS ALREADY we do not have cellular phone. We payed twice, payed for sending a phone and the only thing we are proposed is to pay a little bit more (for sending back a phone) and buy something other from this site. Is not It awful? --------------------------- Petit Ulysses ----------------------------- Here is the full conversation: 2015/10/28 11:15:03 (UTC) Customer [Information] Dear Lisa, hello! Please, see. We payed twice and have not got a working phone. You propose to re-start It. You say "OK, buy a new one and may be after two non-working phones we will re-start it for the 3d time". It's unacceptable.We are not interesting in saving our money on your account and buy something new. We would not close this case without solution. WE NEED A WORKING PHONE, PLEASE. OR - MAY WE ESCALATE THE CASE, PLEASE? We either need the same phone, but finally working (!), either one of the mentioned by me (I mentioned two - please, check: Sku 348465 and Sku 338630) WITH RUSSIAN language in menu and in SMS as well. What would you choose? And how are you interesting to got your non-working phone? We are not interesting to pay one more time for delivery - we already payed you twice, but have not got any working device. P.S.: can we talk by phone? Can you call me? In which time? 2015/10/28 6:55:50 (UTC) biansw [Request] Dear Yasha, How about you return the item and I keep the money as store credit for you, with the store credit, you can order another cellphone on our website. For sku 348465, it's not in stock for now, you need to wait. Sincerely, Lisa Reply 2015/10/27 11:05:52 (UTC) Customer [Information] P.S.: the same question is about Meizu: do they have Russian menu (and Russian text for SMS, of course)? We could exchange for this one, may be: http://www.dx.com/p/meizu-mx4-mt6595-octa-core-flyme-4-0-4g-bar-phone-w-5-36-ips-ram-2gb-rom16gb-white-348465#.Vi9afn4rKCg 2015/10/27 11:01:01 (UTC) Customer [Information] Dear Lisa, I payed you twice and got nothing. For a moment we still have no working phone. So, what is your idea? To leave us without phone and to get a new payment for sending phone back? Is not It exaggerated? We need phone. WORKING one. The second one, you sent us, did not work a minute. We do not think, we need to pay more - we payed twice and got zero working phones. Another question: do your Xiaomi phones have Russian language in a menu? Not to type SMS, but as menu language. We could exchange Galaxy 3 for a this one, may be: http://www.dx.com/p/xiaomi-4-quad-core-android-4-4-3-bar-phone-w-5-0-screen-ram-3gb-rom-16gb-white-presale-338630 2015/10/26 8:12:50 (UTC) biansw [Request] Dear Yasha, How about you return the item and I keep the money as store credit for you ? Sincerely, Lisa Reply 2015/10/23 10:05:24 (UTC) Customer [Information] No, not Wi-Fi! Cellphone Network can't be reached! Any network. In any place. Not wi-fi, cellphone network. Like you enter a SIM of Vodafone - after one or two minutes It loose the network. You enter a sim-card of AT&T or China Mobile, or China Unicom or China Telecom - It will be the same! No SIM, entered in this phone, works more than few minutes. AFter sometime It comes back to work - and lose one more time. And one more time. And one more time. Of course, It does not depend on the place, you are now. At home, at work, in the street in the middle of the city. I_t _ L_o_o_s_e _ c_o_n_n_e_c_t_i_o_n. IT IS NOT ABOUT WI-FI, IT IS ABOUT THE CELLPHONE NETWORK IT-SELF. In the video, I sent to you, you may see the name of Network in the top left side of the screen - "012 mobile". And in the second video you just seen something written in Russian (my parents' mother language, I switched on for them). "No Network" - It's what written there. 2015/10/23 8:05:00 (UTC) biansw [Request] Dear Yasha, Please accept our sincere apologies for any inconvenience it may cause to you. You means wifi of the cellphone doesn't work normally ? Also, there's a language problem ? Thank you for your patience. Sincerely, Lisa Reply 2015/10/22 16:03:40 (UTC) Customer [Information] Hello, dear DX I've just sent you an e-mail from ***@gmail.com to ***@comepro.com with two videos and such a text: Here is Yasha. For a weeks already we try to get our phone working. And guess what? Two of two phones, got from you (100%!) are going bad. The first is, for sure, at your place now and you may see Its blown screen. And here are videos of the second - you may see here two videos: one with a working network (called "012 mobile") and the second - just 6 minutes later - with a Russian Нет сети, meaning "No network". My parents are pretty old and can not film a good long video, and I am out of a city for a long time now - so sorry for a videos quality. Now, I hope the "protocol part" is over and we EVENTUALLY WILL GET HELP from you. We are not happy from all of this story, we only want a WORKING PHONE and till now can not get It. Hope for a quick help, Thank you Yasha 2015/10/20 6:48:45 (UTC) biansw [Request] Dear Yasha, Please accept our sincere apologies for any inconvenience it may cause to you. I’m sorry to hear that, could you please upload the pictures or the video of the defective item that you received to show the issue ? For the video, you can send it to ***@comepro.com and reply me again in the ticket to let me know. Thanks for your support! We will try to find a solution for this issue. Please don't worry. I ‘m looking forward to serving you soon. Sincerely, Lisa Reply 2015/10/19 18:42:47 (UTC) Customer [Information] Dear DX, hello. We've received your phone few days ago. As I understand, we've got refurbished, not new phone. But Its not the worst thing - the worst thing is: IT LOSE NETWORK EVERY MINUTE! It connects to a network for half a minute-minute and then the network disappears. We restarted It few times, we removed and put back a battery, we tried a few sim-cards that work properly with other phones... JUST NOTHING! We payed you 211.5 dollars and 7 dollars later - but after using your phone about half a year, for a last months we see only problems and have to invent other options to call since one phone miss in our family! What is the chance, two of two phones, bought on your site, are defective? 100% defective items - is It what you sell? We are waiting for a fast and effective care from your side. Thank you, Yasha 2015/9/10 8:20:27 (UTC) biansw [Request] Dear Yasha, It's my pleasure. Ok, I keep this ticket until the new order is shipped out. Sincerely, Lisa Reply 2015/9/10 5:23:15 (UTC) biansw [Request] Dear Yasha, Thank you for your patience. We have created a new order replacement [protected] and sent you the repay mail, please login your dx account to check. Since the problem is resolved, can I close this ticket now ? Sincerely, Lisa 2015/9/10 8:15:42 (UTC) Customer [Response] Lisa, hello!Thank you for helping me.However, let's wait with closing a ticket up to the moment, the phone will be sent. Hope, It will happen very soon.Thank you.Yasha 2015/9/9 5:43:56 (UTC) biansw [Request] Dear Yasha, If you want sku 391067, you pay still $7.38 and I'll create a new order for you . Waitting for your reply. Best regards, Lisa 2015/9/9 12:58:13 (UTC) Customer [Response] You mean, USD 7.28 instead of USD 40 for twice delivery?That says, I get your invoice for $7.38, pay It - and the next day the phone is on Its way to us?If so, It's okey. Please, do so. 2015/9/8 10:04:18 (UTC) biansw [Request] Dear Yasha, W’re very sorry for any inconvenience caused . I just check the stock, so I didn't know it's no longer sold, and I can't find any information of sku 148054. Can you compare the references of sku 391067 for the difference between the 2 items ? Waiting for your reply. Best regards, Lisa 2015/9/8 10:27:21 (UTC) Customer [Response] It looks the same (by Its name and by Its look), though It's 33 USD cheaper than we payed for. Hope, there is no changes - like less memory or any downgraded processor. These things are always hard to check, but you always find them out in a critical moment.What will we do? 2015/9/8 7:12:55 (UTC) Customer [Information] Why do you say It to me only NOW? In your site it was unavailable for the last half an year - and you update me with this info only now? It's shocking! However, I see SKU 391067. It looks like the same mode: S3 i9300. What's the difference between these SKUs? 2015/9/8 6:30:39 (UTC) biansw [Request] Dear Yasha, W’re very sorry for any inconvenience caused . Item SKU148054 is now unavailable, and we cannot estimate when it will be in stock. Can you change another sku ? Waiting for your reply. Best regards, Lisa Reply 2015/9/7 14:42:58 (UTC) Customer [Information] Oops, just sent two pictures, I talked about, but not he approvement of sending. Please, see attached. --------------attachment-------------- https://cs.dx.com/File/Browse/20150907/83ae492a-7b54-4ff8-bb35-112617f46914.jpg https://cs.dx.com/File/Browse/20150907/f3fa1eb9-b132-4a50-bdd7-a589e970cb60.jpg 2015/9/3 8:16:02 (UTC) biansw [Request] Dear Yasha, Please follow the steps that I sent to return the item. After you send the package, please send me the pictures of the parcel with the RMA label and proof of shipment, then I can create a new order and send you the link of repayment of $40. Thanks for your support. Sincerely, Lisa 2015/9/7 14:41:11 (UTC) Customer [Response] Dear Liza, hello!Attached to this 2 pictures: "pictures of the parcel with the RMA label and proof of shipment". If you can't see an RMA code well, I may send another picture, without postal labels. Unfortunately, I can't attach 3d picture here.Is It ok?Let's pass to the next step.Sincerely, Yasha https://cs.dx.com/File/Browse/20150907/6d140a05-d421-4c14-a0b5-7f4effdf507f.jpg https://cs.dx.com/File/Browse/20150907/bd6178a6-add0-4ec2-ad04-c6d5f2e56af0.jpg 2015/9/3 8:13:40 (UTC) biansw [Request] Dear Yasha, Please accept our apologies for the defective item. If you need to return an item you can begin the process by following these steps: Ⅰ.Tips before Return： 1. Return shipping fee: sole responsibility of customers; 2. Return shipping method: registered airmail, our return address is a drop off box address and no one will be there to sign for the package. Therefore, please do not use express way (EMS, UPS, Toll, FedEx, TNT, DHL etc. ) to return the packages which usually needs a receiver's signature. Or else, it will be returned to you. 3. Return shipping address: ATTN: Interconnected Easy sent DX 7/F，D.J. Securities Building, 171 Hoi Bun Road, Kowloon Hong Kong Ⅱ.Steps of Returning： 1. An RMA confirmation letter was sent to your email address, please check the mail contents; 2. Print out the RMA label and affix the label to your returned package or write down the RMA code on the outside of the package; 3. Please include a note in your package indicating your return SKU numbers & quantities, and a short description of the problem(s) of the defective unit; 4. Take a picture of the RMA label and proof of shipment (shipping receipt, certificate of posting, tracking number stub, etc). Ⅲ.Tips after Returned： 1．Send us the pictures of the RMA label and proof of shipment here; 2．The defective item will be forwarded to the factory for repair. The shipping cost of reshipment will be covered by the customer. Thanks for your understanding and cooperation in advance. Sincerely, Customer Service www.dx.com Reply 2015/9/3 8:05:56 (UTC) Customer [Information] Dear Liza, thank you! We choose option 3: we send you back a phone, pay you $40 in addition and you send us a new one. 1) What is the address, we need to send to? 2) Do you have any special requirements for a delivery? 3) How can we pay $40, please? Thank you! 2015/9/1 8:17:03 (UTC) biansw [Request] Dear Yasha, Yes, you understood. If you choose option 3, after you send back the product and send us the proof of the shipment, then I can deal with your order immediately. Sincerely, Lisa Reply 2015/9/1 8:13:30 (UTC) Customer [Information] Dear Liza, hello one more time! I am not sure in what I read here, so I would like to sum your speech in order to be sure. SO, you say, we have 3 options: 1) To fix the phone and to buy a new battery by our self. In this case, we will get credit in DX.com for the sum on fixing the phone + buying a new battery (which is already ordered, honestly). Invoices have to be shown (It will be in Hebrew, I have to notice). 2) To send you phone back and to get credit in DX.com for $191.50 (an order of $211.50 minus $20 of delivery charge). 3) To send you phone back and to get a new one (just the same - Samsung Galaxy S3 i9300 Android 4.0 WCDMA Cellphone w/ 4.8" Capacitive and GPS - Blue (16GB) ), when adding $40 for double delivery. Am i right? If option num.3 is chosen, when will you send us a new phone? Thank you and have a nice day. Yasha 2015/9/1 3:43:27 (UTC) biansw [Request] Dear Yasha, The warranty is 1 year for all the products on our website.If you can get it repaired locally, for the cost, we can save it as store credit as the invoice that you offer. Because the product was shipped more than 150 days, if you want return it, according to the dx prescription, we’re not responsible for any postage, it means that the postage of returning is in your charge and we won’t refund you too, we keep the money as store credit only but before that, we will discount $20 of postage for sending the product for the first time, if you want us to send a new product, we will charge $ 40. Waiting for your reply. Sincerely, Lisa Reply 2015/8/31 5:16:30 (UTC) biansw [Request] Dear Yasha, Really sorry for the defective received . Would you please check if you can get it repaired locally? If so, you don't have to go through the hassle to return the item. For the battery, you can rearch a replacement on our werbsite. Waiting for your reply. Sincerely, Lisa 2015/8/31 10:24:13 (UTC) Customer [Response] Dear Lisa, HelloI suppose we may find any way to repair It - though, not in our city (small Israeli town of 28, 000 ppl ) - but anywhere in the area. However, my question is the question of warranty and options: what's our warranty and what are our options? What can we do and how much will It cost to us?1) May you fix the problem (for free)? What's the process?2) May we fix the problem here for free? Where and how?3) May we return the item and get (a full) refund?The money issue is very important for us now - more important than even before - so we really hope for a resolution.Thank you!Yasha, David

i ordered an xbox 360 charger and battery packs from them on feb. 20th. i was told i would receive it on march 21. i never did so i contacted then via live chat. i cant call them being in hong kong. they said it was in amsterdam. they said wait 2 weeks. well i did, then i contacted them again april 9th and was told that it was lost for 2 weeks in amsterdam and i needed to wait 2 more weeks. i asked for a manager and recieved an email for one. it was [protected]@gmail.com. i have sent multiple email to her regarding reimbursement oir refund and i never get a reply. i contacted them again and told them i needed another manager and i am told that she is the only one. then i am told that its 2 am there and i need to contact them later. when i do then its still 2 am. its a scam i believe. i still never received my items so on april 27th i contacted them again and was told that it was in the UK and i need to wait 2 more weeks. im tired of all this. i checked other websites and there are 1000's of complaints from this company. i just want my money back immediately. i dont trust them with my card info.

I purchased a D800 battery drive in October 2014. It was not delivered until early December, the company citing it had been returned due to a 'technical' customs problem, most likely just their BAD shipping. I sent the unopened package back on 5 Dec, 2014, and posted a photo and postal tracking number as requested. After posting the image again, a further SIX TIMES, I'm still being asked for a postal receipt. I assume DealExtreme have NO IDEa of how to track returns, given that the original shipping number would have to be verified. They won't even do the proper checks to verify the item was returned. DON'T under ANY CIRCUMSTANCE, purchase anything from DealeExtreme ! They are completely untrustworthy, and have ABSOLUTELY NO IDEA of customer service !

I've been waiting for my product to arrive for over 2 months; they keep telling me it's on its way and now it's in China apparently. I don't even live in China, how did it end up there after 2 months?! Are DX so sloppy that they messed up the country I live in? This appears to be the case. Live chatting customer service was little help as the guy didn't even work for DX and was unable to do basic things, like emailing or faxing info. This coupled with his very poor grammar, led me to believe he was borderline ###ed.

Their customer service is laughable and they do not ship items properly. I still want my item so I will continue to interact with "customer service".

Dealextreme is a Scam
(1) Shipping details advertised is False
(2) Tracking Numbers Don't work
(3) No Customer service at all
(4) Dealextream REVIEWS are a Fraud.. They control it & NO Bad Reviews are posted.
(5) Dealextream forum... Same Don't bother
But Most IMPORTAINTLY... if you complain too much... They will Hack your Phone & send you NASTY text Messages. They sent 300+ text messages every day.
This is a very Dangerous site.. When you join you have to provide details to them... So they know where you live as well. Don't use passwords on that site that you use with other things.
My Advice... Stay Well Clear of Dealextream