Cdiscount
Reviews and Complaints

I gotta say, my experience with Cdiscount was not the best. The first time I ordered from them, I was trying to get two TVs. But when the package arrived, there was only one TV in there! Can you believe it? I had to go through all sorts of trouble to get them to refund me for the missing TV. I even had to hire a lawyer to help me out. It was a real headache.

The second time I ordered from Cdiscount, I was trying to get a present for my 3-year-old grandkid. But when I tried to get a refund for something, they made me sign the same form five times! And they were all about how I was willing to go to jail if I got the refund and the present. It was ridiculous! I mean, I just wanted to get my money back and get the present for my grandkid. Why did I have to go through all that?

Honestly, I would recommend avoiding Cdiscount if you can. They just seem to make everything so difficult. It's not worth the hassle.

J'ai r?cemment pass? une commande sur Cdiscount pour une valise que j'avais besoin de recevoir rapidement. Cependant, apr?s plusieurs jours d'attente, je me suis rendu compte que la valise avait ?t? livr?e en point relai, ? 10 kilom?tres de chez moi, au lieu du relai le plus proche qui se trouve ? seulement 700 m?tres de chez moi. J'ai contact? le service client pour leur expliquer la situation, mais ils ont simplement r?pondu que je n'?tais pas pr?sent lors de la livraison, ce qui justifiait la livraison en point relai ? 10 kilom?tres de chez moi. C'est vraiment exag?r? de leur part, car ils n'ont m?me pas pris la peine de se rendre dans mon quartier pour effectuer la livraison.

Malgr? cette mauvaise exp?rience, je dois dire que j'ai quand m?me appr?ci? la facilit? de navigation sur le site de Cdiscount. Il est tr?s facile de trouver ce que l'on cherche, et les prix sont souvent tr?s comp?titifs. J'ai ?galement appr?ci? la vari?t? des produits propos?s, qui vont des ?lectrom?nagers aux v?tements en passant par les produits de beaut? et les jouets pour enfants.

Cependant, je dois souligner que le service client de Cdiscount laisse ? d?sirer. J'ai eu du mal ? obtenir une r?ponse claire et pr?cise ? mes questions, et j'ai souvent d? attendre longtemps avant d'avoir une r?ponse. De plus, les erreurs de livraison comme celle que j'ai connue ne sont pas acceptables, et cela a vraiment affect? ma confiance envers ce site.

En conclusion, je dirais que Cdiscount est un site avec un grand potentiel, mais qui doit encore am?liorer son service client et sa logistique de livraison. Si vous cherchez des produits ? des prix comp?titifs, vous pouvez y jeter un coup d'oeil, mais soyez pr?ts ? faire face ? des erreurs de livraison et ? des difficult?s ? contacter le service client.

This company is not worth your time or money. They are not good at what they do and they don't even follow their own refund policy. I had a bad experience when I tried to buy a mini fridge from them. I spoke to one of their advisers and paid for the fridge, but I never got a confirmation email like I usually do. When I checked their system, there was no record of my order. But they still took my money! I paid almost 100 bucks for nothing and they won't give it back. They're like pirates, stealing from innocent people.

Cdiscount is a website that offers a wide range of products for sale. However, if you are a seller on this platform, be warned! The customer service is not always helpful and can even be detrimental to your business.

One major issue is that if you try to exchange a product or send a replacement before resolving the initial issue, you may be accused of stealing from the customer. This can lead to a loss of trust and a damaged reputation.

Another problem is that some customers try to cheat the system by providing fake pictures or claiming that the product was damaged. Some even go so far as to fake serial numbers! This can be frustrating for sellers who are trying to provide good service.

If you cancel an order for any reason, your indicators will go down and you may still be charged while suspended. This can be a financial burden for sellers who are already struggling to make a profit.

The support team can also be aggressive and have a high ego, which can be frustrating for sellers who are paying them commissions. There is often a lot of pressure on messages, no matter how good the support offered is.

Finally, account managers may not be helpful and may leave sellers to fend for themselves. This can be a major problem for those who are new to the platform or who are struggling to make sales.

Overall, while Cdiscount may offer a wide range of products for sale, the customer service and support for sellers can be lacking. It is important to be aware of these issues before deciding to sell on this platform.

I recently made a purchase on Cdiscount.com, hoping to get my hands on some fresh white bedsheets. However, when my package arrived, I was surprised to find that I had received two black bedsheets instead. I immediately contacted the site to see if I could exchange them for the correct color, but was informed that I would have to cover all return costs myself.

I was a bit frustrated to say the least, especially since I was positive that I had clicked on the correct color when placing my order. Upon further investigation, I realized that there was no description of the color you were ordering on the site, aside from the pictures which showed different colors. This led me to wonder if there was a problem with the Cdiscount site, or if the seller was intentionally sending out unwanted colors (black being an obvious choice, as they really don't look great on bedsheets).

While I understand that mistakes can happen, what really bothered me was the poor service I received from Cdiscount. Instead of taking responsibility for the mistake and offering to swap out the products, they seemed quick to blame the customer and make it difficult to rectify the situation. In my experience, other companies in similar situations have been much more accommodating and understanding.

To make matters worse, I also discovered that once you open an account with Cdiscount, you cannot close it online. This seems like a major oversight on their part, and left me feeling frustrated and trapped.

Overall, while I appreciate the selection and prices offered by Cdiscount, my experience with their customer service has left me feeling hesitant to shop with them again in the future. If they can improve their policies and take more responsibility for their mistakes, I would be more willing to give them another chance.

I gotta say, I'm pretty disappointed with Cdiscount. They haven't refunded me for my order and to make matters worse, they took more money than they were supposed to for insurance. I mean, come on, that's just not cool. The only thing they refunded me for was the postage for my return, but not the actual printer. I even sent them proof of postage and delivery, but they still haven't given me my money back.

I tried to close my account, but they refused. And when I tried to leave a review, they wouldn't even accept it. What's up with that? All I want is my money refunded for the original order. I even called the phone number they gave me, but the first time they said a refund was impossible. The second time, I sent them proof of posting back and they said they were looking into it. But how long does it take?

Now they've given me another invoice number for something I didn't even order. And to top it all off, I can't even contact them by email because all of them are no reply. It seems like they're just playing for time and trying to avoid giving me my money back. Honestly, it's pretty shady.

I strongly advise others to avoid Cdiscount like the plague. They're just a bunch of crooks.

I recently purchased a TV from Cdiscount and was pleased with the speedy delivery on a Sunday, as per my request. However, upon receiving the TV, I noticed a red line on the screen and immediately contacted the seller, Auditel, to request a replacement. Unfortunately, after several days of waiting, I had not received any updates from the seller, so I decided to reach out to Cdiscount's service line for assistance.

After explaining my situation, the service representative agreed that the seller had not fulfilled their obligation and assured me that I would receive a refund within 24 hours. However, after a day and a half had passed with no news, I called again to follow up. This time, the representative informed me that everything was in order and that the refund was on its way.

Unfortunately, another day and a half went by with no updates, so I called once more on December 20th. Despite having to explain my situation from the beginning yet again, the representative informed me that they were still unsure of what to do and would need to contact me again on Monday.

At this point, I expressed my frustration and simply requested to return the defective product and receive a refund. After all, I had already spent three hours writing messages and speaking with service representatives, and I still had a TV with a defect in my home and no solution in sight.

Overall, while I appreciate the prompt delivery of my TV, I am disappointed with the lack of support and communication from both the seller and Cdiscount's service line. It is frustrating to have to spend so much time and effort trying to resolve an issue that should have been handled more efficiently.

I recently had an online buying experience with Cdiscount and it was the worst experience I've ever had. I ordered a 'KONKA Mini Four ?lectrique 12L rouge' on 7th October 2019 and paid for it. I received a confirmation email from both Cdiscount and the seller 'GorgeousGirls'. However, after two days, the seller sent me another email telling me to cancel the order myself because it ran out of stock. This was confusing because I had already paid for it and at that time, the oven was still in stock. If there was a problem, it was between Cdiscount and the seller, not me. So, I was very confused when they told me to cancel it myself.

One day after that, they sent me another email saying that my parcel was being shipped, together with an email saying that my order was canceled (while I didn't cancel it), and there was also a number to track my parcel. After 4 days, the parcel was delivered, but not at my address. It was delivered in the middle of nowhere! I tried to contact the delivery service, but they didn't give me any clear address or explanation. On 14th October, the delivery service said that my parcel had been delivered to the receiver, but I had no idea who that was.

If the item had run out of stock, the seller should have worked with Cdiscount to stop selling it. Instead, they took my money and then easily said it ran out of stock. They even gave me a fake tracking number for some parcel, wasting my time. Both the seller and Cdiscount were irresponsible and unprofessional. I used to buy several times on Cdiscount, but from this time, I would never buy anything on Cdiscount again. I will also tell my friends to stay away from those b|_|ll$#*!s stuffs.

My advice to anyone thinking of buying from Cdiscount is to never buy anything from them. They are unreliable and unprofessional.

My experience with Cdiscount was absolutely terrible. I sold five Guess watches for a total of 336 euros, but at the end of the month, they took a commission of 62 euros and a whopping 200 euros for a guarantee. This means that I paid more than 200 euros for the watches, taxes, and transport, and after selling them on Cdiscount, I only received 74 euros back.

When I asked Cdiscount how long they would keep the guarantee until I could withdraw it, they gave me a cold response saying that it would be until the end of our contract. This answer came after I explained to them that the 74 euros I received after commissions and guarantee was less than what I spent on transport alone.

Cdiscount explained to me that they would take the guarantee monthly, and they took 60% from the sales only for the guarantee, plus a 16% commission. So in total, they took 76% from sales without the possibility of getting back the guarantee until the end of the contract.

I can understand if they keep the guarantee for a month or two, but until the end of the contract is simply unacceptable. I'm not even sure if this is legal. Sellers try to make a profit on a marketplace, but how can someone make a profit when they charge a guarantee of 60%+16% commission?

I removed all my products from Cdiscount and asked them to return the guarantee. I'll wait to see what happens next.

You come to Cdiscount to make a profit, but you end up with a huge loss. These guys have zero respect for sellers. After all the time, work, and money you put in, they give you back only 24% of the sales, which doesn't even cover what you paid for the products, transport, and taxes. Forget about making a profit.

What a nightmare! It's simply disgusting. I never expected anything like this. Please check the attached proofs.

J'ai achet? un t?l?phone portable I-Phone XR sur le site CDiscount.com. J'ai souscrit ? la garantie ? CASSE + VOL ? ? 70? propos?e par le site pour me pr?munir d'une casse possible. Mon fils de 14 ans est le destinataire de ce t?l?phone, et comme tout enfant de son ?ge, il n'est pas sp?cialement soigneux. Le libell? tr?s clair ? CASSE + VOL ? utilis? sur votre site Cdiscount m'a convaincu que cette assurance me d?dommagera si ce t?l?phone est cass? ou vol?. Je pense que toute personne qui lit ce libell? ne peut l'interpr?ter que de cette mani?re.

Cependant, quelques semaines apr?s l'achat, mon fils a accidentellement fait tomber le t?l?phone par terre, ce qui a provoqu? un dysfonctionnement majeur de l'?cran. Malgr? la coque de protection dont l'appareil ?tait pourvu, l'appareil est devenu inutilisable en l'?tat. J'ai d?clar? ce sinistre sur le site de l'assureur Cdiscount.sbp.eu en pr?cisant qu'il s'agit d'un accident et que l'appareil est cass? apr?s ?tre tomb? sur le sol.

Le lendemain, j'ai re?u un courrier ?lectronique m'indiquant que SBP.EU refuse de prendre en charge ce sinistre sous pr?texte qu'il ne s'agit pas d'un accident mais d'une maladresse. Ils pr?tendent que la notion d'accident est ?tablie uniquement si l'appareil est cass? par un tiers.

J'ai imm?diatement fait une r?clamation en argumentant que le libell? ? CASSE + VOL ? est tr?s clair et que j'ai souscrit ? une assurance qui prend en compte la CASSE de l'appareil. Pour moi, le fait d'avoir fait tomber l'appareil est une CASSE manifeste. Dans 90% des cas, ce n'est pas un tiers qui casse notre t?l?phone portable, mais c'est bien nous-m?mes. Ne pas assurer ce type d'accident, c'est donc mentir ? l'assur? car c'est bien de ce type de casse que l'assur? cherche ? se couvrir. Ne pas assurer ce genre d'accident, c'est finalement ne pas assurer grand-chose car ils repr?sentent la grande majorit? des accidents. Pensez-vous que les gens prendraient ce genre d'assurance ? 70 ? s'ils savaient que les cas les plus courants d'accidents ne sont m?me pas couverts?. Bien s?r que non.

Malgr? ma r?clamation, l'assureur SBP.EU n'a rien voulu savoir et ne m'a pas donn? gain de cause, argumentant toujours la m?me chose. La casse de mon appareil n'est pas due ? une tierce personne. Ce n'est donc pas un Accident. Et il n'est donc pas couvert.

Je suis m?content de la r?ponse de l'assureur SBP.EU, qui est pour moi une rupture de contrat caract?ris?e. Lors de l'achat de ce t?l?phone, j'ai pay? la somme de 70? afin de b?n?ficier d'un service ? Garantie Casse ? qui m'est refus? aujourd'hui. Pour moi, il s'agit d'une tromperie ou d'une publicit? mensong?re. Le site vend un service qui finalement n'est pas rendu. Lorsque je paye 70? pour assurer un appareil et que finalement je suis oblig? de r?parer moi-m?me, alors c'est de la tromperie.

En conclusion, le libell? ? Garantie Casse + Vol ? est bel et bien une tromperie dont je suis victime, mais soyez certain que je saurai le faire savoir. Les sites de consommateurs sont faits pour ?a.

So, I was trying to order something from Cdiscount and I had a bit of a problem. I don't speak French very well, and when I called customer service, the person on the other end was not very nice to me. They got upset when I told them I didn't speak French and just hung up on me! I was really frustrated because I just wanted to order something and I couldn't even get any help. It was a really bad experience and I don't think I'll be using Cdiscount again. I wish they had been more understanding and helpful. It's important to have good customer service, especially when you're dealing with people who might not speak the same language as you. I hope they can improve their service in the future.

Cdiscount is a real bummer for sellers. I had a really bad experience with them. They kicked me off their platform and didn't even bother to explain why. And to make matters worse, they kept all the money I made from my sales. It's really frustrating when you put in all that hard work to make sales and then the company just takes it all away without any explanation. I wouldn't recommend this platform to any retailers out there. It's the worst one out there.

I was so frustrated with Cdiscount! I mean, seriously, who takes a whole month to tell someone that the product they ordered is out of stock? It's not like they couldn't have informed me earlier and saved me the trouble of waiting and sending multiple emails to their support team.

But, to be fair, once they did inform me, they offered me a refund or the option to wait for the printer to come back in stock. I decided to wait, and thankfully, the printer did eventually become available again. It arrived in good condition and works perfectly fine.

Overall, my experience with Cdiscount was a bit of a rollercoaster ride. On one hand, I was disappointed with the delay and lack of communication. On the other hand, they did eventually come through and deliver the product as promised.

If you're considering shopping on Cdiscount, just be aware that there may be some hiccups along the way. But if you're patient and persistent, you'll likely get what you ordered in the end.

Cdiscount is a website that you should avoid at all costs. Their customer service is incredibly arrogant and unhelpful, so if you have any issues with your purchase, you can forget about getting a refund. They will simply keep your money and leave you feeling frustrated and ripped off.

In my experience, dealing with Cdiscount was a complete waste of time and money. I had a problem with a product I purchased from them, and when I tried to get a refund, their customer service team was completely unresponsive. They didn't seem to care about my issue at all, and they certainly didn't make any effort to resolve it.

Overall, I would say that Cdiscount is not worth the hassle. If you're looking for a reliable online retailer with good customer service, you're better off shopping elsewhere. Don't make the mistake of giving your money to Cdiscount - you'll only end up regretting it.

I ordered some stuff from Cdiscount.com and I was pretty disappointed when I only got some of the things I ordered. I tried to get in touch with customer service to see if they could send me the missing items, but I didn't have any luck. It was a real bummer, let me tell you. But luckily, I used PayPal to pay for my order, so I was able to get my money back for the stuff that never showed up.

Overall, I wouldn't recommend shopping at Cdiscount. It's just not worth the hassle of dealing with missing items and unresponsive customer service. There are plenty of other online stores out there that are much more reliable and trustworthy. So save yourself the headache and shop somewhere else.

Cdiscount (cdiscount.com) est un site de vente en ligne qui offre une variété de produits à des prix abordables. Cependant, le service client est absolument diabolique. J'ai récemment passé une commande et l'article devait être livré demain. Cependant, j'ai reçu un e-mail le 22/6/2022 indiquant que l'article n'était pas disponible la veille. Pourquoi ont-ils mis autant de temps à informer leur client?

Cela montre un manque de communication et de professionnalisme de la part de Cdiscount. En tant que client, je m'attends à être informé rapidement si un article n'est pas disponible ou si la livraison est retardée. Cela me permettrait de prendre des mesures alternatives ou de trouver un autre fournisseur.

En outre, le processus de retour est également compliqué et fastidieux. J'ai dû attendre plusieurs jours pour recevoir une réponse à ma demande de retour et j'ai été informé que je devais payer les frais de retour. Cela est inacceptable car l'article était défectueux et je ne devrais pas avoir à payer pour le retour.

En conclusion, je ne recommanderais pas Cdiscount en raison de leur service client diabolique et de leur manque de professionnalisme. Il y a d'autres sites de vente en ligne qui offrent un meilleur service client et une meilleure expérience d'achat.

CDiscount done gone and signed us up for some subscription that we didn't even want, and we didn't even know about it! And then, when we returned some faulty goods, they only gave us half of our money back! What kind of company is this? They must be trained to not give money back or something. I'm telling y'all, do NOT use them. If I could give them zero stars, I would. It's just not right.