Rakuten
Reviews and Complaints

Having explored various reviews about Rakuten.com, it's evident that the platform offers a diverse range of experiences. While some customers praise the ease of use and prompt customer service, others express concerns about missing cash back, delayed payments, and challenges with in-store usage. It seems that Rakuten.com has room for improvement in ensuring consistent cash back rewards and enhancing the overall user experience. Despite mixed feedback, many users appreciate the potential savings and benefits of using Rakuten.com for online shopping.

Let's make it short, I was placing a order with Macy's for a very expensive item, because the store was out of it, it was very early in the morning, their customer service lady was from the Phillpinies nothing wrong with that but please try to talk in my language and understand our language, she could not get the promotion and my credit card to work all with Ebates I kept teller her I would loose a lot of Ebate dollars if it's not places through them on the web sight that I need to be sighed on and then through Macy's she said that she had to place it she did know how to make their promtion code and my credit card all work together, she was not friendly, my advise, do not call Macy's early in the morning, and please I'm sorry I do not mean anything about customer service from another country but please be nice and please know your job all I can say is that Ebates customer service can teach some customer service skills to some of these other companies, from the time I notified them to my last email I had nothing but positive emails ensuring me they got my emails letting me know things were being worked out, follow up emails letting me know every step, I just want to say thank you for a great customer support team you guys are truly a great team, thank you for fixing a problem that resulted more Ebates money in my account, take care and may God Bless you all

I joined Ebates in 2011, but I didn't really start using it until the last year or so. I'm now kicking myself for not using it for all of my online purchases, and I NEVER buy anything without going to Ebates first! I'VE GOTTEN $374.11 IN FREE MONEY SO FAR!

First off, it's very easy to use, and doesn't require any sort of personal payment info. You just go to the app, type in the name of the business you're wanting to shop with, and it takes you to the exact site you'd normally see by going straight to that site, but with Ebates runs in the background.

When your purchase is compete, they pay out a percentage of your subtotal, anywhere from about 1-12%. This might not sound like a lot, but you're getting money back for something you were going to buy anyway! HOW CAN THIS BE ANYTHING BUT GREAT?! They pay out quarterly, so it can be like an extra pay day!

On top of giving you free money, Ebates also gives you all of the promo codes that are available for that store at that time. Discounts and free money sounds good to me! I tell people about this site all the time, which has made me even more money since they pay you for referrals!

I've also only had great experiences with customer service, which is something I rarely find myself saying. There has been a couple of times where I didn't get the credit I had coming. I send them a message, and they usually credit my account immediately!

I highly recommend using Ebates. There are sites like it, but none with as many stores as they have, and they seem to add more all the time!

I joined Ebates in 2011, but I didn't really start using it until the last year or so. I'm now kicking myself for not using it for all of my online purchases, and I NEVER buy anything without going to Ebates first! I'VE GOTTEN $374.11 IN FREE MONEY SO FAR!

First off, it's very easy to use, and doesn't require any sort of personal payment info. You just go to the app, type in the name of the business you're wanting to shop with, and it takes you to the exact site you'd normally see by going straight to that site, but with Ebates runs in the background.

When your purchase is compete, they pay out a percentage of your subtotal, anywhere from about 1-12%. This might not sound like a lot, but you're getting money back for something you were going to buy anyway! HOW CAN THIS BE ANYTHING BUT GREAT?! They pay out quarterly, so it can be like an extra pay day!

On top of giving you free money, Ebates also gives you all of the promo codes that are available for that store at that time. Discounts and free money sounds good to me! I tell people about this site all the time, which has made me even more money since they pay you for referrals!

I've also only had great experiences with customer service, which is something I rarely find myself saying. There has been a couple of times where I didn't get the credit I had coming. I send them a message, and they usually credit my account immediately!

I highly recommend using Ebates. There are sites like it, but none with as many stores as they have, and they seem to add more all the time!

I first learned about ebates on 12/06/16 so I am not a long term customer YET but I am a very satisfied customer who will continue to use ebates. As always I was more than a little reserved about trying ebates at first, especially about adding the extension. But because the advise came from a trusted friend I gave it a shot. I did the majority of my Christmas shopping online this year and have eared $75.74 already. Very impressive. My first check in the amount of $28.95 is already on its way. Now keep in mind I have not been at this long... so occasionally I mess up and do not get credited of my shopping. So all I have to do is call customer service (love these people... the most friendly customer service I have ever encountered) and give them my order number and date... next thing you know my account is credited with the cash back. I even made a large order on amazon (not knowing you only get cash back on certain days for certain items) when contacted customer service the emailed me instructions on what to do as far as sending them the invoice so they could see if the ordered should have earned cash back. Unfortunately it did not but they showed me a few tricks of the trade to use each time I visited amazon. I am telling you this is a wonderful thing,,, shop and get paid. You may say its not much but in today's world anything is better than nothing and it does really add up fast. Not only can you use this online but you can use it in-store as well. Thank you ebates for being a honest, truthful, dedicated, business. And thanks for hiring the best customer service team... you could certainly teach other companies how to do it. Deann B. Young a very satisfied customer.

I have only good things to say. I am going to give four pieces of advice. 1. Screenshot your Rakuten shopping trip number after the order is placed if you have a browser button. 2. Activate Rakuten often. As browsing then getting to the checkout then going back into the website after changing your mind about products in the cart can de-activate. Maybe you thought you activated and it was actually a half hour before checkout and the wait de-activated and the "bag" or "cart" closed on the website. 3. Contact Rakuten about everything. They have a great customer support team. If you activated your button or went through their website the store may still give cashback even if the order was placed without the shopping trip being activated the last time the website is visited that day. If an order is cancelled, it's probably a good idea to tell customer service. I had an issue at checkout where Rakuten wasn't working properly. Somehow Shop Pay was automatically activating and asked for a code. I ignored the code request which disabled the checkout experience. The customer service team walked me through the issue. The Shop Pay issue discovery happened when I kept getting questions from Rakuten. 4. Pay attention to double cash back days and 10% cashback days. Double days and 10% or more adds up quickly. My only complaint is Rakuten could give more information on how to find and record the shopping trip number. It has taken me a while, but I'm pretty quick to screenshot the order number/placement page with the Rakuten information. I am grateful for Rakuten. They have a kind, respectful team. I am making certain I am the same towards them. I hope they don't have any complaints against me. Laugh slightly out loud

Everything was great the past year and a half and my cash back checks all matched my account until today. I was supposed to receive a check for $81 and instead it was for $6. There is no explanation for this. Everything is connected to my credit cards and I shouldn’t have to pull receipts, order numbers, amounts, emails to proof that Rakuten isn’t giving me the correct cash back.

This is especially true for 10% cash back on larger purchases.

My account says that my check is supposed to be $81 so why was I mailed a check for $6? Absurd. Total scam.

If you want the correct cash back make sure you document and save everything!

If you're looking for a reliable and speedy shopping portal with top-notch customer service, then Rakuten is the way to go. They are simply amazing! Based in San Francisco, they are incredibly accurate when it comes to tracking your orders. In fact, my orders track almost in real-time, on the same day! Even complex orders show up very clearly, and their website is super easy to navigate. Plus, payouts are a breeze!

I've used a lot of portals in the past, and many of them are just plain janky. You always have to cross your fingers and hope everything works out, and then fight tooth and nail to get your money. But not with Rakuten! Their customer service is top-notch, and they respond quickly and are always friendly. And the best part? It's all free! In my humble opinion, customer service is what makes or breaks a portal.

Take Max, for example. He's awesome! It's like having a dedicated representative from the merchant always addressing issues and helping out. That's so critical!

Other portals just don't measure up. You always have to wait 3-5 days for tracking to show up, and you're never quite sure what's going on. Plus, complaints are rarely addressed. It feels like random strangers are just hired to pretend there is customer service on other sites. No wonder so many people don't bother with portals. They think it's too much work and it's just not worth it. But that's not the case with Rakuten.

I've been blown away by their service, but I do wish they matched other portals. I want to use Rakuten all the time, but I can't if another site is offering 5% and Rakuten is only offering 1%. Come on, guys! Step it up! That's a huge roadblock!

And a big shoutout to Patrick at Rakuten Customer Care. He's amazing, and I hope he knows how much I appreciate his help. Maybe Max can even forward this message to him and let him know!

THANK YOU, RAKUTEN! You guys are the best!

Rakuten is a website that I have been using for a long time. I have always been happy with their service until recently. I have been a loyal member for years and have not used any other apps because of my loyalty to Rakuten. In the past, if there were any issues, communication was very easy and they were good about crediting my account as long as I showed proof of my claim.

However, lately I have been booking airline tickets and hotel stays through the website and have been patiently waiting for the three-month after trip completion requirement. The amounts were no longer simple credits, but rather larger amounts. After the waiting period, I contacted customer service to ask about my cashback. They said they needed the complete confirmation emails as the hotel/airline hadn't acknowledged the transactions. I had no problem sending everything in and they said it would take up to another 45 days. I waited patiently.

Then, I started getting emails that the hotel/airline wasn't acknowledging the transactions so I wouldn't be getting credit. I sent back the emails again with screenshots of the order numbers generated on Rakuten and they then escalated the claims. After all this, they again informed me that I would not be getting any credit for all three transactions I had completed, which added up to about $2500.00. This was because their partners would not credit them for the transactions.

Had I used other apps, I would have been able to get some cash back, but now I get nothing. Rakuten will not acknowledge their own order number or the confirmation emails that they asked for and have always used before as proof of claims. It seems that their policy is only to give cash back for what they feel like is an acceptable amount and not what they promised on their website.

This is a perfect way to end a perfect year! It's time to move on and use any other cashback app but this one! Buyer beware!

I've been using Rakuten for a while now and I must say, it's one of the best cashback services out there. I've tried a lot of different ones over the years, but Rakuten is the one that I'm sticking with. Sure, they may not always have the highest cashback percentage, but their customer service is top-notch and I know that I can always rely on them to give me the promised cashback amount.

I've been burned by many other websites with lots of fine print, so I'd rather stick with Rakuten and reliably get the cashback percentage than take a gamble for a few extra percentage points from somewhere else. The only time I shop somewhere other than Rakuten is for a select few retailers that Rakuten doesn't offer any cashback for. Other than that, it's Rakuten all the way for me!

There are a few things to keep in mind when using Rakuten. Firstly, if you use a promo code that isn't listed on Rakuten, then your cashback isn't guaranteed. Sometimes it will work, but don't count on it. This seems pretty reasonable and straightforward to me, so don't complain to Rakuten if you don't get cashback on an order with a coupon code that they didn't list.

Secondly, Rakuten is one of the few websites that generally gives cashback when you redeem a gift card. This is great for people like me who don't live near their immediate family and inevitably wind up with a lot of gift cards after the holidays.

Lastly, for those of you who have said that Rakuten deactivates accounts that are owed high cashback payouts, I have not had that experience at all. I've been using Rakuten for years and accrued a lot of money in cashback because I do almost all of my shopping online. I've never had any issues with Rakuten paying me back. It really does seem too good to be true when I look at my cashback totals over the past few years, but Rakuten reliably deposits my cashback into my PayPal account every time.

Even though I never remember to send my actual Rakuten referral link to friends, I have recommended it often through word of mouth and will continue to do so. If you don't already have Rakuten, definitely give it a try! It's a great way to earn some extra cashback on your online purchases.

I've been using Rakuten (formerly known as ebates) for a good 5 years now and I gotta say, it's been a bit of a rollercoaster ride. Don't get me wrong, they do pay out and mostly deliver what they promise (I've cashed out hundreds of dollars over the years with them), but ONLY when making small purchases (a couple of dollars here, $5 there). Any time I've made a $500+ purchase or been entitled to an ebate totaling more than say $10-20, I've been met with the same old story - "your purchase was attributed to another company due to you clicking something-or-other during your transaction so we cannot pay you." EVERY. SINGLE. TIME.

Over the holidays, I decided to take the plunge and purchase a $750 desktop. I was entitled to a whopping $45+ ebate and was eagerly anticipating that sweet, sweet cashback. But alas, it was not meant to be. Their customer service informed me that I will not be paid because Rakuten supposedly did not receive credit for my purchase and I must have entered some other company's promo code or clicked out of my browser window. I know for a FACT that this is nonsense because I made sure to close every other tab on my computer, opened a brand new window to complete my transaction, and clicked on the Rakuten extension right as I began my checkout process. I did not enter any supposed "promo codes," or open up any other windows during the transaction, and watched to make sure the extension stayed active during every step of my completing my purchase.

It seems to me that Rakuten is perfectly content paying out those smaller payouts on smaller transactions (they have to be to hold onto their reputation as a reliable company), but the moment you make a big ticket purchase and they owe you anything over $10, they randomly decide whether or not they feel like paying you (and, in my case, it's usually not). It's frustrating and honestly, it feels a bit like a scam.

That being said, I'm not quite ready to give up on cashback sites altogether. I've heard good things about "Piggy" and I'm willing to give them a shot on my next big-ticket purchase. Maybe they'll be a little less choosy about which rebates they honor and which they don't. Only time will tell.

I have had a terrible experience with Rakuten. The whole point of this company is to give you cash back on your purchases, but they have failed to do so for me. I shop a lot, which I thought was what they wanted, but apparently not. They sent me emails saying I had cash back from my purchases, but when it came time to pay, they claimed my purchases were fraudulent. I have no idea what that means, and no one will explain it to me. All I know is that I shop a lot and now they don't want to pay for it.

I have tried to contact them multiple times, but they barely return my emails and when they do, they come up with a new excuse to not pay me. They make up the rules as they go along, and it's incredibly frustrating. This company needs to be shut down!

Their reply to me was not helpful at all. They said that for an order to be eligible for cash back, it must be placed by the Rakuten member and not anyone else. Obviously, I am the one complaining, so why else would I be bringing this up?

They also said that they reserve the right to withhold, deny, or cancel any bonuses and/or rewards and/or terminate your account if they deem any bonus and/or reward as fraudulent, abusive, unethical, suspicious, or otherwise inconsistent with the General Terms and Conditions or any other applicable law or regulation. I keep asking them what they think is fraudulent, abusive, unethical, or suspicious, but they won't give me a straight answer. All I do is shop, so where is the fraud or abuse in that?

Their decisions are final, which is a terrible way to run a company. They have chosen not to hold up their end of the deal, which is all their company is - cash back on purchases. I see many other people have the same issues with them, so I urge everyone to keep complaining and go to the top. This company needs to shut down!

I gotta say, I've been using Rakuten (formerly known as ebates) for a few years now and it's been pretty smooth sailing. But recently, I had an issue with my cashback not being credited properly. I made a purchase on Canadian Groupon and didn't receive my cashback credit, so I filled out the "where's my cashback?" form. I provided all the necessary information, including my order number, shopping trip number, and confirmation email from Groupon. But then they asked me to resubmit the info again, which was a bit annoying. After a few days, they finally informed me that the cashback was in my account. But when I checked, I noticed that they calculated my cashback on a purchase price of $24.90, even though my purchase price was $40. I was confused and asked where they got this $24.90 amount. They told me that because the purchase was made in Canadian funds, it had to be converted first. But their own website clearly states that all orders and rebate amounts are shown in U.S. dollars and that orders reported in Canadian dollars are converted at a 1-to-1 rate. So I pointed this out to them, and they said that the website was wrong. I was like, "What?!" I've been using this site for three years and this has never been an issue before. They then told me that I had asked for this cashback transaction to be paid in Canadian funds, which was not true at all. We've been communicating over email, so I don't understand how they can even say this with a straight face. The person I've been emailing with went from "Customer Service Rep" to "Customer Services Supervisor" and now apparently she is a "Customer Services Manager". It's like they're trying to make it seem like they're doing something about it, but they're not really doing anything. I just want to talk to someone who can actually understand the issue and not just give me the runaround. It's frustrating because their published Terms and Conditions don't seem to mean anything unless it's in their favor.

Update:*** So, Rakuten actually responded to my review within half a day and acknowledged that their policy had indeed changed. I was pleasantly surprised by their responsiveness and willingness to validate my concerns. I've updated my rating from 1 star to 3 stars because while I'm still not thrilled with a company that can't keep their legal terms and conditions up to date, I appreciate their efforts to make things right.

I gotta say, I was pretty excited when I heard about Rakuten. I mean, who wouldn't want to get cash back on their online purchases, right? But let me tell you, it's not as easy as it sounds.

I recently made a big purchase on the HP website through Rakuten. They were offering a whopping 10% cash back, which sounded like a great deal to me. I figured even though the computer was a bit more expensive on HP than other sites, the cash back would more than make up for it. But boy, was I wrong.

After waiting a few days for my cash back to show up, I decided to check in with Rakuten to see what was going on. And what do you know, they told me that my purchase wasn't eligible for cash back because it was attributed to another site that partners with HP. What the heck does that even mean?

I didn't use any promo codes or visit any other sites during my shopping trip. I simply clicked on the HP link on Rakuten and made my purchase. But apparently, that's not enough to qualify for cash back. And to make matters worse, Rakuten wouldn't even tell me what this other site was that supposedly got credited for my purchase.

Now, I'm not saying that Rakuten is a complete scam or anything. I've heard plenty of people who have had great experiences with them. But in my case, it just didn't work out. So if you're thinking about using Rakuten, just be aware that it might not be as easy as it sounds.

I'm not a big fan of shopping, so when I heard about Rakuten (formerly known as ebates), I was intrigued. This site automatically checks for all discount codes and coupons on the sites you already shop and sends you an additional rebate in the form of a quarterly check. I was skeptical about the "check" at first, but I figured I'd use them to simplify finding the best promo codes.

Since I joined Rakuten in November of 2007, I've received $843 and some change in rebate checks. What I really like about Rakuten is having one easy, reliable site that finds the best coupons, discount codes, free shipping offers, etc. and automatically applies them for me. They consistently offer verified codes and automatically track and apply them for you. Plus, their customer service is excellent. If I've ever noticed some rebate didn't post, I've simply emailed them, and they've always made it good for me.

Rakuten also offers a referral program where you can make additional money. I don't really share that as I should because I don't want people to think I'm just trying to make money off of them. Though I do wholeheartedly recommend them in general to people. My mom and sister both tried signing up for Rakuten years ago when I first told them about it, but they were skeptical and never went to the trouble to "set it up." One or both of them told me at the time that they never got their "big fat check" DESPITE me explaining to them both - that, as the instructions clearly say when you sign up, you have to set up your mailing address so that they know where to send a check. LOL. Anyway, the system works, but you do need to work the system. They aren't trying to "cheat" anyone, but good grief, you do have to read and follow directions.

I used to take my rebate checks and buy myself a cup of coffee or a nice lunch or something, but this last check I got, I decided to use it to give back in a fun way. I made little fun donations around town: I gave $20 to a local church community outreach program, the same to a local school for the disabled, I bought & donated girl scout cookies to a youth group, dropped off some money at a coffee shop to start a "pay it forward" thing for the day, AND I bought myself breakfast too;-)... etc. Not sharing this to brag. Just saying that even if you're not into saving money, it's still fun to get a little random check in the mail every so often and do something different with it.

Rakuten does have a shop-in-store feature, which I don't even use. Just thought that may be relevant for some readers. Overall, I love Rakuten. I like their website usability, their customer service, and their integrity. I highly recommend them to anyone who wants to save money while shopping online.

I recently purchased a 3 piece luggage set from http://luggage411.shop.rakuten.com/about.html?RDCSTabIndex=5 on 12/1/2014 and subsequently decided to return the luggage, because it was just not exactly what I had expected. I called luggage America (the warehouse shipping facility) located in Carson Calif in order to get a return authorization number, which they gave me. I shipped the luggage back using priority mail at an additional cost of $38 to me. The luggage arrived back at their warehouse on 12/12/2014, and I requested a receiver signature with the shipment - thank goodness. I followed up with several telephone calls to a Mr. Vincent Kim who seemed fairly nice, and he indicated that that the folks at http://luggage411.shop.rakuten.com/about.html?RDCSTabIndex=5 were a good client and that they will take care of the return. A couple of weeks went by with no return so I called Mr. Kim again, and this time he asked when was the item returned, who received it, and what was the tracking number. I supplied him with date of return, the shipment was received by a J Lee, and I also gave him a JPEG copy of the tracking number paper work. He said he would take care of it. I called Luggage America back several more times and got transferred from person to person without any results at all. By this time I am realizing that no one there has any real sense of customer service and that my return is not going to happen, even though a great return policy is posted on the http://luggage411.shop.rakuten.com/about.html?RDCSTabIndex=5 website. Finally after a month I called Chase Bank Customer service, explained to them the situation with all of the information and tracking number, and within 1.5 hours they had executed a charge back to luggage411. Luggage411 gets a zero rating for "Customer No Service" and Chase Bank gets a 10 in "Customer Service" from me. Buyer BEWARE when dealing with luggage411 because I would not personally ever recommend Luggage411 to anyone.

I made a purchase at Bergdorf Goodman online through Rakuten on 10/25/23. The total amount was $4411.50 before tax and Rakuten supposed to credit back 15% to me as promised.

After more than two months waiting, the Rakuten customer service person whose name is Leticia G. told me they couldn't get the money from Bergdorf, so they can't issue me the credit they own me. The reason was because Bergdorf couldn't verify my order.

I sent them my order confirmation, delivery conformation. and tracking number, and the confirmation that Rakuten confirmed they would pay me and the information that Rakuten show there was a missing credit they supposed to issue me. All information proves that Rakuten need to pay me the money as they promised and the order with BG through Rakuten has been completed. Now I need my money back from Rakuten as what they promised.

I have attached all the pictures of confirmation. Please request them if they are not received.

I was not receiving confirmation emails or Rakuten confirmation of cash back for some orders- mostly QVC. Then I got an email asking my husband to give his mailing address for his cash back check. He never had an account and all of our credit cards are joint. I am the only one who shops online and has been a Rakuten member. The amount of his check is $29 plus change which looks like my missing orders. Suddenly I have lost the email you sent me asking for Phil’s mailing address. There is no way for me to do anything. You have to take the Phil account you created and put it into the Carol account. We don’t need two checks coming to the same address. I am the one who made all the purchases having missing cash back so I should get the cash back. Please help me out before more of this happens.

Dear Rakuten!

I got many email from you about inviting programe to get cash. I only do as your instruction and invite my relatives to join your company. However, you say it 's unright. If you say unright, you only need not to give cash and send us warning. You can not close my official account and dont allow me to get my cash which I do in a long time to earn such that. it 's unfair for consumer. Pls check and open for me to get cash. It 's my effort to get them. Pls help me help me because i need to have this cash in my life

Thanks

I gotta say, I was pretty disappointed with my experience on Rakuten. Wish I had read some of these reviews before I went ahead and placed an order. Seems like a lot of people have had issues with their customer service and items arriving in less-than-perfect condition. And don't even get me started on the credit card fraud that was happening a few years back. Yikes!

Anyway, from my own personal experience, I can definitely say that the site leaves a lot to be desired. I tried to order something, but after I entered my card info and hit "checkout," I got hit with an error message that said "Sorry, you cannot continue shopping due to the system error. Please go back to Shopping Cart and order item again." So I did that, but then I got the same error message again. At that point, I was just like, "You know what? Forget it."

Later on, I checked my order history and saw that there were two orders of the same item. What the heck? I thought my orders had failed because of the system error, but apparently not. I guess I accidentally ordered two of the same thing because of Rakuten's janky system.

All in all, I'm pretty annoyed about the whole thing. But I guess it's a lesson learned: always read reviews before you buy something online. And let's hope that Rakuten has gotten their act together when it comes to credit card fraud.

I've been using Rakuten for a while now and I have to say, my experience has been a bit of a mixed bag.

Sometimes, I make a purchase and it doesn't show up in my account. It's frustrating because I have to go through each transaction to make sure I actually get my cash back.

Even when I log in to Rakuten and click on the company link, or use the Rakuten browser extension, I still have to double-check to make sure I'm getting my cash back.

But what's really been bothering me lately is the excuses I've been getting from Rakuten's customer service. They keep telling me that I used some other affiliate, even though I have proof that I logged in to Rakuten and used their link.

Recently, I made two big purchases at QVC - one for $299 and another for $449. And what did Rakuten tell me? That the order numbers were invalid and that maybe some other affiliate got the credit.

This is complete nonsense. I received both orders a long time ago and I have all the details to prove it. It's just dishonest for Rakuten to make up excuses like this.

I think it's important to call out this kind of behavior so that other people know what they're getting into. I followed all the right steps and it's just not fair that Rakuten is being dishonest like this. It's unacceptable!

I recently had an experience with Rakuten that left me feeling frustrated and cheated. I had completed level 2 and moved on to level 3, which only had 3 slots available. However, I was able to obtain a fourth slot and asked the customer assistant if it would complete 100%. She assured me that it would, but after completing the payment, it only showed 92%. I asked for her help, but she was unable to resolve the issue and forwarded my case to her manager.

The manager seemed too smart and may have been involved in cheating. She asked me to pay 10k, but I explained that I didn't have that much money. She then asked me to pay at least 5k, but I only had 1500 from my friend. We had several conversations throughout the day, and she kept asking me to pay more. In the evening, she asked me to wait while she processed my refund. After 5 minutes, she came back and asked for an additional 100 for a fee. I paid it, but as of this morning, there has been no update on my refund.

I have been requesting her help since this morning, but she keeps telling me that it's not possible to process my refund today. It's frustrating because she keeps telling me to pay more, but I don't have the money. I even explained to her that I borrowed the money from my friends, and they're asking me to pay them back. I don't need a commission, and they're not even listing my request.

Overall, my experience with Rakuten has been disappointing. I hope they can resolve this issue and provide better customer service in the future.

I gotta say, Rakuten was pretty good to me at first. I was earning cash back left and right, and I was pretty happy with the service. But then, I made the mistake of referring my Mom to the service. We live in the same house, and the first time she signed up, she didn't have her own Paypal account, so she used mine. That's when things started to go south.

We got flagged for having multiple accounts in the same household, but I talked to customer service and they said it was okay as long as we had different Paypal accounts. So, my Mom made a new account with her own Paypal, and we thought everything was good.

But then, a few days ago, both of our accounts were locked. I tried to get some information from customer service, but all they kept saying was that our accounts were deactivated due to "high level of abuse". I tried to explain the situation, but they just kept giving me the same copy and paste reply.

I looked through the terms and conditions, and nowhere does it say that you can't have more than one account per household. It does say something about checking addresses, but we have different bank accounts and income, so I don't see how that's a problem.

I think we were flagged because we live in the same house, which is pretty unfair. All the cash back I had earned before referring my Mom is now gone, and I'm pretty sure Rakuten gets to keep the money they earned off of my purchases. It's pretty shady if you ask me.

If you're thinking about using Rakuten, I'd say go for it, but be careful about referring anyone who lives in the same house as you. Or, you could try using a different cash back service altogether.

I gotta say, Rakuten is a bit of a mixed bag. On the one hand, you can save some serious cash by shopping through their site. I mean, who doesn't love getting a little something back when they're already spending money? But on the other hand, it can be a real hassle to actually get that cash back.

I've been using Rakuten for about a year now, and I've made at least 20 purchases through their site. But I'd say only about half of those purchases actually earned me any cash back. And when I try to follow up on those missing rewards, I usually get some excuse about how they don't have a tracking ticket or some other technical mumbo-jumbo.

Now, I'm not saying that Rakuten is intentionally trying to rip people off. But it does seem like they could do a better job of making sure their system is working properly. I mean, if I'm going to take the time to shop through their site, I want to be sure I'm actually getting the rewards I'm promised.

And don't even get me started on the customer service. Every time I try to follow up on a missing reward, I feel like I'm jumping through hoops just to get a straight answer. It's like they expect me to be some kind of online shopping detective, tracking down order numbers and purchase dates from weeks ago.

All that being said, I'm not ready to give up on Rakuten just yet. I mean, I have saved some money through their site, and I'm always on the lookout for a good deal. But I do think they could do a better job of making sure their system is working properly, and maybe streamline their customer service a bit.

I gotta say, I've been using Rakuten for a while now and it's been pretty good. I mean, who doesn't love getting cash back for stuff they were gonna buy anyway? But, I gotta admit, sometimes it can be a bit of a hassle.

Like, I never remember to keep track of all my orders and confirmations and stuff. I just kinda order things and forget about it until I see the charge on my credit card statement. And then I shred all those pesky confirmations. But, the other day, I ordered something from Bed Bath & Beyond through Rakuten and it reminded me that I hadn't seen a check from them in a while.

So, I logged onto my account and saw that the only thing that had been posted was that morning's BB & Beyond credit. But, I had rented a car and stayed at a bunch of hotels and bed & breakfasts a few months ago, all booked through Rakuten. I called customer service and was on hold for like 15 minutes. And when I finally got through, I could barely understand the person on the other end of the phone.

Long story short, because Budget Rental added more money onto my existing booking, my Rakuten credit was null and void. Which, like, what even? The customer service person had a copy of my hotel stays, but she still wanted me to provide order confirmations. Like, why is Rakuten doing this? And how much more money did they fail to credit back to me?

Anyway, the rep was nice enough and agreed to issue me a check for the hotels that were staring at her on her screen. But, like, why wasn't this done automatically by Rakuten? It just seems like a lot of unnecessary hassle. So, I guess my advice would be to pay attention to what you spend and what Rakuten actually sends you. I mean, I'm out the Budget Rental car, which was a pretty hefty amount. But, overall, Rakuten is still pretty good.

I gotta say, I'm pretty disappointed with Rakuten. I've been using it for a while now and I gotta say, a lot of my purchases aren't getting reported. I've sent so many emails and made so many phone calls, and all I get is a bunch of BS. It's like they don't even care about their customers. Last time I called to complain, I had over 10 cash back requests that weren't added to my account. They told me I'd get $10 customer appreciation when I made my next purchase through Rakuten, but I never got it. And I'm still waiting for my cash back for those 10 purchases! When I called to complain about the $10, they told me they were still waiting for the store to report my purchase. But come on, they didn't report my other purchases either! It's like they think we're all a bunch of dummies.

I don't know what other people are talking about when they say Rakuten responds quickly to requests. I've sent so many requests and it's like they don't even care. They act like they're doing us a favor by giving us cash back, but we could be using another cash back source instead of wasting our time with Rakuten. It's just really disappointing.

Yo, so I gotta tell you about my experience with Rakuten. I snagged an Xbox One during a sick sale back in March of '15 and got X25 Rakuten points as a bonus. That's like ?25 to spend on their site, which is pretty sweet. But here's the thing - those points expire in just two days! I had no idea and ended up losing out on that sweet bonus. I mean, I set up the Xbox and played a little, but then I had to work a 12-hour shift for a couple days. By the time I got back to it, the points were gone.

So I hit up Rakuten customer service and they told me it's in the Ts & Cs that the points expire in two days. But get this - I went back and checked and it only talks about the points you get from every purchase. It says those expire after a year and they'll send you an email to let you know. So I argued with them about it, but they wouldn't budge. They wouldn't even credit me again, even though I was entitled to those points in the first place.

Honestly, Rakuten is a joke. Sure, their prices might look good, but if you're not careful, you'll end up paying more in the long run. And if you do have any issues, good luck getting any help from their customer service. I wouldn't recommend buying from Rakuten to anyone.

I've been using Rakuten for a few years now and I gotta say, it's been pretty good. I've gotten paid for cashback offers through their website with no issues. However, this past November 2021, I found out that Rakuten isn't always as great as they claim to be and they don't always honor their deals.

So, here's what happened. I bought an iPad and an Apple watch through AT&T, adding two new lines of service and two products. The cashback offer was that you had to be a new customer to AT&T or add a new line of service. Well, at the time, I added two new lines of service and after the sale, I was given over $150 dollars of cashback, which is what was offered through the deal. I didn't use a promo code, return the items, or use a discount code. I followed the link through Rakuten's website and the cashback was put in my account a few hours after the sale.

Fast-forward one month after the sale, Rakuten decides to remove the cashback offer from my account and simply stated that AT&T decided the offer was not valid. They said, "We checked on your AT&T Wireless order and it looks like your Cash Back amount was adjusted because part of your order isn't eligible for Cash Back. Here are some reasons why this happens: Part of the order was returned, exchanged, canceled, or price matched. - The order contained an excluded item. You can find exclusions for AT&T Wireless listed on their store page: https://www.rakuten.com/attwireless.com A non-Rakuten coupon was used. To be safe, stick to codes provided by Rakuten. We know it's frustrating when you don't earn the Cash Back you expected."

But none of their excuses applied to my order. I tried numerous times to ask Rakuten to explain their reason for removing the cashback since one of their reasons applied to my order. But they stopped communicating with me. I think once they get the sale from you, they take back their offer.

Overall, I'm pretty disappointed with Rakuten. I used to think they were great, but now I'm not so sure. I'm not sure if I'll continue using their services in the future. So, if you're thinking about using Rakuten, just be aware that they might not always honor their deals.

I recently took part in a promotion on Rakuten where I signed up for Disney+ for $69.99 and received $12.5 cashback on November 11th, 2020. The process went smoothly, and I received my cashback a few days later. I was also supposed to receive $40 cashback for making a purchase over $40, but unfortunately, this was short-lived. The $12.5 cashback was withdrawn without any explanation, and in its place, I received $40 cashback, which was also soon withdrawn.

Rakuten had a promotion where I could refer other people, and if they made purchases over $40, both they and I would receive $40 cashback. I referred two people who made the same purchase as me, and I should have received $12.5 (my cashback for subscribing to Disney+) + $40 (my cashback for making purchases over $40) + $80 ($40 for each referral made and who made purchases as required).

I saved all the information in images and attached them to my emails to Rakuten. I tried several times to contact them to explain the problems, and at first, they responded within a day. However, they eventually stopped responding altogether. In one of their emails, they claimed that cashback was only available for the USA and Canada. However, at the time I made the purchase, other countries were also covered, and I have proof that the procedure was changed AFTER we had made the purchases.

Despite providing all the documented information to Rakuten, I received emails saying that my account was suspicious and that it, as well as my friends' accounts, had been canceled. This is a huge lack of respect and a fraud. Rakuten has no ethics whatsoever in following its own words and instead blames the consumer even if they follow all the procedures.

Shame on you, Rakuten, for your terrible and disrespectful work.

Sincerely,

Caio

Was REFERRED by another individual from a PROMOTION, stating that if I signed up on Rakuten and spent $30 within 90 Days, I would get a $30 BONUS as would the REFERRING PARTY.

1) I Ordered product online, which gave CASH BACK based on a (Percentage) in my ACCOUNT ($44).

2) Received the PROMOTION $30 CASH BONUS for spending above $30.

** Total received in my account = $74 **

3) Just yesterday (4/3/23), saw that the $30 BONUS was TAKEN BACK.

4) Emailed Rakuten and they said the BONUS CASH BACK ($30) is not valid due to having multiple accounts (As per Terms/Conditions)

5) I told them that I ONLY HAVE ONE ACCOUNT. Those other accounts may be my family members.

6) At the same time, PRIOR to this issue, I REFERRED a family member also to get $30 EACH.

7) They EVEN said that the FAMILY MEMBER I REFERRED is also a multiple account, which is not even mine, nor my address.

I believe they MAKE THEIR MONEY FOR BEING REFERRED and TAKE THE MEMBER"S MONEY ALSO as fradulent.

They revoked my account and the CASH BACK sitting there.

I was promised a 10% cash back for an order purchased by dell

that was on February 10 I have emailed over 20 times i was told a supervisor was to follow up and have not heard from the supervisor

They noted that the order did not post yet I have an email from Rakuten that they have my order confirmation #[protected]

DELL

Thank you for your purchase!

Here's a confirmation of your recent order.

You can check the status anytime by visiting the Order Details page.

Thank you for choosing Dell!

View Order Details

Dell Purchase ID:

[protected]

Purchased On:

Feb. 10, 2023

Total (USD):

$2,860.67

Customer Name:

ANASTASIA NICOLAIDIS

Customer Number:

[protected]

Created By:

[protected]@gmail.com

Sales Representative:

ECOMMERCE SALES REP 62032

Email:

[protected]@dell.com

Telephone Number:

[protected]

Ship To:

ANASTASIA NICOLAIDIS

2110 1ST AVE

APT 2901

NEW YORK, NY. [protected]

Bill To:

ANASTASIA NICOLAIDIS

2110 1ST AVE

APT 2901

NEW YORK, NY. [protected]

Shipping Method:

DELL Expedited Delivery

Payment Method

Amount

Credit/Deb. Card

Your credit card will be charged once your order has been shipped

$2,860.67

Order Number:

[protected]

Estimated to Arrives:

Feb. 17, 2023 - Feb. 22, 2023

Qty

Price

Total

XPS Desktop 8950

1

$2,627.47

$2,627.47

Subtotal

$2,627.47

Shipping &/or Handling

$0.00

Estimated Tax

$233.20

Total (USD)

$2,860.67

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Member Services (Rakuten)

Mar 21, 2023, 16:20 CDT

Hello Anastasia,

In order to resolve your issue, I am transferring your email to a supervisor. They will contact you as soon as they have more information. Thank you for your patience.

Kelsie K.

Member Services

Rakuten.com

Member Services (Rakuten)

Mar 10, 2023, 19:40 CST

Hello Anastasia,

We regret that your order did not post automatically. Please be aware that Rakuten relies on the merchant to report your orders to us. When you shop through Rakuten, the store pays us a commission and we pass that along to you in the form of Cash Back. If the merchant does not report your orders for Cash Back, we do not earn a commission and there are no savings to pass along to you.

When your order does not post automatically, we are required to obtain a copy of your order confirmation in order to contact the merchant to request the missing Cash Back. This ensures both you and Rakuten receive the proper credit for the order.

These inquiries can take up to 45 days to be resolved as this is the allotted processing time. If we have information before then, we will let you know.

Rest assured, orders placed between January 1st and March 31st are eligible for payment on 05/15/2023. We will have a resolution before then.

We understand this can be frustrating and appreciate your continued patience and understanding.

Kelsie K.

Member Services

Rakuten.com

I have had a Rakuten rebate account since it first started and never had a problem getting rebates and still do, if they're under 15%. 11/25/2022 I placed 2 orders through Overstock, making sure Rakuten was activated since the Rakuten drop down on the site said the rebate was 15%. Order #[protected]: $994.87; #[protected]: $583.93) The total is $1578.80, @ 15% = $236.82. I have sent emails through the Rakuten website and all I get is responses requesting to cut/paste the order receipt, which I've done, and they're right there below their email, attached to the email they've responded to! I would not have ordered these items from Overstock if not getting the 15%! For me, that's LOT of money. Please help.

I made a purchase today of $67.28 and did not get the credit from your company. It should have been 1%of the total and nothing for this purchase is showing. The order # is [protected] My name is Doris Botsford and email is [protected]@aol.com, Date of the purchase is 11/20/2022 and I have not had a problem like this before. When I called

Chewy they were of no help and did not know what I was talking about.

I booked a Hotels.com stay through Rakuten and was informed the cashback would be awarded after my stay. It never was and when I inquired I was informed it was not booked through Rakuten even though it was. I believe the denial is to avoid paying the cashback I am due.

Booked a stay at Doubletree, Milwaukee on July 30, 2022 for two nights: October 14/15 2022.

I applied for a Walmart Reward Mastercard through rakuten.ca on May 17, 2022. I was approved and received Walmart mastercard on May 26, 2022. There was a bonus offer of $50/00 cash back by rakuten.ca for this transaction. I contacted the customer service of rakuten and requested them to give me $50/00 cash back as per promotion after sending them all the information regarding this transaction. They refused to give me that 50/00 for no reason.

I need this cash back of $50/00 from rakuten.

QAMAR SIDDIQUI

[protected]@outlook.com

3272 TURNSTONE CRESCENT MISSISSAUGA, ONTARIO, L5L5L7 CANADA

PH: [protected]