CouponCabin
Reviews and Complaints

I've been a member of CouponCabin for over two years now and I recently tried to log in to my account to make a purchase. However, I was shocked to see that my account had been deactivated due to alleged "violations" that I did not commit. I was really frustrated and tried to resolve the issue with CouponCabin, but it seemed like they were not interested in helping me at all. I received a response from "Shay M. Vice President of Customer Satisfaction" who accused me of "severely violating" terms that I did not violate. I tried to explain to her that there must have been some kind of mistake, but she refused to listen to me and did not help me restore my account and cash back earnings.

I had a decent amount of cash back in my account that I earned honestly and in accordance with the terms and conditions set forth by CouponCabin. However, the company is attempting to steal my hard-earned money from me. What's worse is that there's no phone number to call to try to get this all sorted out with a real, live person. I had to resort to email exchanges, which CouponCabin can terminate if they don't like what you're saying. It's really frustrating to deal with a company that doesn't care about its customers.

It's basically CouponCabin's word against mine, and based on the responses I can see that CouponCabin has given to many other people on this board who've been similarly falsely accused of "violations," it's obvious that the customer is always wrong at CouponCabin. This company's business model clearly does not involve taking customer service matters seriously. Because of this breach of good faith and attempted theft of my earnings, I plan to pursue the matter to the full extent of the law if it isn't properly resolved.

I strongly encourage anyone else who's experiencing similar inappropriate treatment and/or illegitimate account deactivation to do the same. It's really important to hold companies accountable for their actions. CouponCabin needs to be held accountable for this unlawful behavior.

Update: I saw Sam's canned statement below, stating that "when accounts are identified as trying to get around these rules, we have no choice but to close those accounts." This just proves my point. CouponCabin doesn't care about its honest customers. Once again, I did NOT violate any terms or conditions, but CouponCabin doesn't even care to investigate the matter or try to make things right. If CouponCabin falsely accuses you of trying to "get around the rules," then you're automatically guilty of these false claims, and the company will proceed to seize your cash back and shut down your account, as you can clearly see here.

If this has happened to you, my suggestion is to contact a lawyer and get the authorities involved, as this is criminal behavior. To those who are considering signing up for CouponCabin, don't! There are plenty of other reputable cash back programs out there that won't falsely accuse you of committing "violations," only to mistreat you when you try to get the matter resolved in a civil, decent matter. Do yourself a favor and AVOID CouponCabin like the plague.

This company, CouponCabin, is supposed to give customers cash back when they make purchases at different online stores through their website. I recently bought something from Walmart's website by clicking on a special "member's only" deal that CouponCabin had advertised, promising 25% cash back. I followed all the rules and restrictions that were listed on CouponCabin's website, and even took screenshots of the whole process to make sure everything was done correctly. I checked my clicks history on my CouponCabin profile afterwards and saw that the purchase had been tracked, so I should have received $12.58 in cash back. However, I never got the money. I contacted CouponCabin's support team to ask about it, but they said it was Walmart's fault for not tracking the purchase, and they wouldn't give me the cash back. This has happened to me before, too, on two other occasions, and I never got the cash back then either, even though I followed all the rules and submitted missing cash back requests.

Another problem with CouponCabin is that they only let you claim one "member's only" deal every 30 days. So if you claim one of these deals and don't get the cash back, you can't claim another one for a whole month. This is really frustrating because these deals seem too good to be true, and they are. CouponCabin is tricking customers into thinking they'll get cash back, but then they don't follow through on their promise. It's not fair to customers who are trying to save money and follow all the rules.

I tried to resolve the issue with CouponCabin by contacting them through their support link and over Facebook, but they never responded. When I filed a complaint with the Better Business Bureau, CouponCabin retaliated against me by closing my account. I have an email from the "Vice President of Member Services" saying that they closed my account because I filed the complaint. This is not how a company should treat its customers. CouponCabin is being deceptive and potentially fraudulent, and I think other people should know about it so they don't fall for their tricks.

Today is October 8th, 2021 and I want to share my experience with CouponCabin. I had been using their services since 2019 and everything was going well until I received a notification that I could only receive paper checks due to "unnatural activity" from my account and/or computer network. I tried to get clarification from their customer service representative but they wouldn't explain what this meant. After a bit of back and forth, my account was terminated due to a comment I made. However, the CSR also told me that my account was in good standing prior to its termination, and after its termination, the CSR notified me that I would receive a check for the amount pending in my account.

Unfortunately, I never received the payment owed, so I made multiple attempts to contact CC to resolve the issue. The times I wasn't ignored, I was told to send a letter to their legal department. In February 2019, I sent their legal department a formal demand letter. Their lawyer responded by essentially telling me that I had the option to sue them.

I filed complaints with various agencies, though none had the power to do anything. It was then that I decided to sue them in Small Claims Court in Lake County, IN, per the requirements set forth in their Terms and Conditions. In February, 2021, a hearing was held via Zoom. CC's CEO presented their case, I presented mine. The judge ruled in my favor.

In March, 2021, CC hired a law firm to represent them in an appeal. The appeals process is somewhat lengthy given that the court had a certain amount of time to prepare transcripts, and CC's lawyer had a certain amount of time to file an appellant brief, and I had a certain amount of time to file an appellee brief, etc. In early July, 2021, all documents were submitted to the 3-panel judge that reviewed the case. In mid-August, 2021, the Appeal's Court affirmed the lower court ruling. That is, I won again.

CC had the option to request a rehearing or try to have the case transferred to the Supreme Court, but they evidently declined to do that. In mid-September, 2021, they submitted payment to the court, and a week later, I received a check for the amount I had pending in my account (the amount I had sued for) plus the fee for filing the case, which was $97, plus about $7 in interest.

The judgement has now been certified. As far as I am concerned, the issue is now resolved. I know that suing CC in court is not an easy option, but I wanted to share my experience to let others know that it can be done. I did not hire an attorney, choosing instead to handle all of this myself, so it can be done even if it's not the option for everyone.

Coupon Cabin was a great website for me at first. I used it for a year and had no issues until I had a bad experience that made me question their business practices. During my Christmas shopping, I saw a promotion on Coupon Cabin for a cashback purchase at Eastbay. I clicked on the promotion and was told that I had qualified for one of the limited promotions. However, the promotion warned that "select" Nike and Adidas products were not included in the promotion. I was careful to choose a pair of Nike basketball shoes for my son that didn't include the phrase "excluded from further discounts or promotions" and purchased those shoes. I was even able to apply another coupon to the purchase, which proved that these shoes weren't part of the "select" exclusions. But when I didn't receive the promised cashback, I contacted customer service. They responded by saying that they were on my side because if I didn't get paid, they wouldn't get paid either. However, when I pushed them to address the facts or escalate my claim, they responded that my purchase was excluded, but didn't explain in detail why. They would only say that "select" Nike was excluded, but didn't specify what that meant. I checked other cashback websites, and they would state something like "excludes Jordan," for example. I asked customer service to get my concern to a manager or I would contact the BBB. They responded that my behavior and threats would not be tolerated and canceled my account. I submitted the complaint to the BBB, and the business responded with empty answers. The BBB closed the case, marking it as customer unsatisfied but that the business had responded. Now there is no way for me to know whether Eastbay paid Coupon Cabin for my business. I can only surmise that since the cashback offer was generous, the company perhaps pockets the proceeds, and if the customer complains, the company simply cancels the account. I urge others with similar experiences to send negative reviews. There are other cashback sites that will be glad to have your business.

I've been a member of Couponcabin for a long time now and it has saved me a lot of money over the past two years. However, their technical system is very faulty and their customer service team is not up to par.

Firstly, Couponcabin has a confusing rule that household members cannot avail of the "members only" offers. This is strange because it's not like household members would consult each other every time they make a purchase. Especially since the Couponcabin sidekick app reminds you to check their offerings before you shop.

Secondly, their system of identifying violators of their terms is by using IP addresses. This is a huge problem because many people use the website at coffee shops or other public places. In my case, I use a building wifi. How can IP be a reliable way of determining household?

Recently, Couponcabin blocked me from their site and permanently closed my account. Their reason was that multiple members of the same household availed of their special offers. At the same time, they also shut the account of a friend in my building. I explained to Couponcabin that using the same wifi is not the same as living in the same household. They then emailed both of us saying that we had opened multiple other accounts using the same IP address, which we hadn't. Shouldn't the existence of multiple accounts at the same IP suggest that many people are using it and therefore it is probably a public wifi?

Couponcabin paid me most of my pending balance, but they refused to extend the same courtesy to my friend from the building. This is unfair to both of us. I don't understand why they would apply the rules differently.

The Couponcabin customer service team only replies with scripted emails that are rather curt and rude. They don't respond to specific questions and explanations.

I wouldn't say that you shouldn't use Couponcabin, but be extremely careful. Otherwise, you might end up spending a lot of money thinking you're getting a good deal and end up spending more than you would have otherwise. Simply because Couponcabin decides to rescind its coupon to you.

It's insulting on the part of Couponcabin to assume that some people have the time and energy to set up endless Couponcabin accounts just to violate their terms and conditions. The simpler answer must be that their identification system is faulty.

If they reply to this complaint, I expect it will be in the standard "we have very few rules" script that they have already used in response to other similar reviews on Sitejabber. This kind of customer service, without regard to long-term users, is shocking in today's day and age of excellent customer service.

I gotta say, if you're someone who cares about your privacy, stay away from CouponCabin. They don't seem to care about protecting your identity and will freeze your account if you don't comply with their requests for sensitive information. And let me tell you, their customer service is lazy. They just copy and paste responses instead of actually addressing your concerns. It's frustrating.

I used to be a member of Befrugal and USAA for cashback, but I wanted to try something more profitable. A friend recommended CouponCabin, so I signed up. A few days later, there was a $75 offer for Staples. I wasn't planning on buying anything from Staples, but hey, free money, right? So I placed the order and got an email confirming that I got the $75 cashback. But when I tried to log in to retrieve the cashback, my account was flagged. I have a feeling it's because I value my privacy and use a VPN, but they won't tell you why you're flagged. I emailed them and got a generic response telling me to send them a copy of my state-issued ID. Weird, right? I mean, it's a cashback site, not a bank. But apparently, it's in their terms, so I sent them pictures of my ID with the important information blocked out. Name, picture, and address were all visible. But that wasn't enough for them. They wanted me to submit it securely on their website. How secure can a cashback website be for important documents? Financial institutions don't even ask for this kind of stuff when you apply for a loan or credit card. It just seems sketchy to me. I've dealt with identity theft before, so I'm not willing to take that risk. They should hire a website that specializes in this kind of verification instead of asking their customers to send them sensitive information.

Anyway, back to that Staples purchase. I already paid for it and got notified that it qualified for cashback. But CouponCabin will get paid by the merchant, and I won't. They say we should think of them as our partner in cashback, but that's not accurate for customers who don't want to risk identity theft. They'll get paid by Staples, but I won't because I won't send them my sensitive information. I know it's a free service, and we agreed to their terms when we signed up, but it's frustrating that they don't seem to care about our privacy.

So, if you're like me and care about your privacy, I'd recommend staying away from CouponCabin. There are other cashback sites out there that don't require you to send them sensitive information. It's just not worth the risk.

Hey guys, just wanted to give an update on my experience with CouponCabin. So, on Jan. 15th, I got an email saying that I couldn't get my money through Paypal anymore because of "unnatural activity." I didn't even know what that meant, and they wouldn't explain it to me. They just said that I had to accept payment through paper check from now on. I looked through their Terms and Conditions, but I couldn't find anything about this. When I brought this up, they just closed my account.

I did get a message from Sydney K., a customer success associate, saying that they would send me my final payment within 48 hours. But it's been over a month, and I still haven't gotten anything. I've tried contacting them multiple times, but they just keep telling me to contact their legal department. I've sent them emails, but they've been ignoring me.

It's pretty clear to me that they're just trying to make it as difficult as possible for me to get my money. It's really frustrating, and I feel like they're just stealing from me. I've filed complaints with the Illinois Attorney General's Office, the FTC, and the Better Business Bureau. I'm also thinking about writing letters to the companies that do business with CouponCabin, like Target and Walmart. If they know that CouponCabin is screwing over their customers, they might stop doing business with them.

Overall, I would definitely not recommend CouponCabin. They're shady and untrustworthy, and I wouldn't be surprised if they got hit with a class action lawsuit in the future. If you've had a similar experience, I would encourage you to file a complaint too.

So, I had a problem with CouponCabin and decided to file a complaint with the Attorney General's Office of Indiana. I provided them with all the documentation to prove that I had earned money with CouponCabin and that their customer service agent had confirmed that I did not violate their Terms and Conditions. However, my account was terminated because I raised a legal concern about their lack of transparency.

CouponCabin's response to my complaint was quite surprising. They claimed that my use of the site and their Cash Back program triggered a number of red flags and that their security systems had detected unnatural activity originating from my account and/or computer network. They also said that my account was terminated due to my abusive and derogatory communications, and that the legitimacy of the pending cash back in my account was called into question by their security systems. CouponCabin has broad discretion to make determinations regarding misuse or exploitation of the Cash Back program, and they have wide latitude to protect their business and their Cash Back program against potential misuse and fraudulent activity.

However, this statement is in direct contradiction to what CouponCabin's customer service agent said to me prior to, and after, my account was terminated. The CSR had said that my account was in good standing and that I would receive my money. At no point did the CSR elaborate on what this "unnatural activity" was, nor has anyone else. Therefore, CouponCabin's lawyer very clearly lied to the Attorney General's Office in Indiana just to avoid paying a measly $76.86, which I lawfully earned.

If you have a legitimate complaint against this company, I urge you to file it, and include documentation, with the AG offices of Indiana and Illinois. I believe that the only way anyone is going to do anything about this company is if enough people file complaints.

Their Terms and Conditions make it basically impossible to sue them in Small Claims Court because the case has to be filed in Lake County, IN, which is an onerous burden. The same is true for arbitration. Unfortunately, our laws have not caught up to the internet age. If you have a problem with a local company, you can sue the local company in your local court. However, with these companies that operate online only, they can write their Terms so that you can only file in one location. Justice is simply impossible.

How much money would a company like CouponCabin have to owe someone living in, say, California, to make it worthwhile for the person living in California to fly to Lake County, IN in order to appear in court? It's ridiculous. There is basically no oversight in regards to these companies. They can lie with impunity to government officials even when documentation is sitting right there that clearly contradicts their lies. Maybe there's some mechanism that obligates these companies to at least respond to the AG's office, but the office has no teeth, so all they can do is put the issue into a permanent file. Maybe if enough people file complaints they can do something.

Even if they can't though, filing the complaints is still worthwhile. Why? It forces the lawyer to have to respond to the claims. I suggest that if you do have a complaint, send the formal letter to the lawyer demanding your money, and also file complaints with the BBB and with the AG offices of Indiana and Illinois. You may not get your money back, but at least this company will be spending money paying their lawyer to lie.

CouponCabin ended my account on Jan. 16th after I raised legal concerns about their lack of transparency. I've been trying to get the money I earned that they hadn't paid out since then. I sent a formal demand letter to CouponCabin's legal department around the beginning of March, but after 30 days, I still hadn't heard back. Two days later, CouponCabin's lawyer, *, overnighted me a response letter.

The response letter stated that they would not communicate with me except through a lawyer and/or through the Small Claims Court and/or binding arbitration processes due to my repeated threats of legal action. This is a gross mischaracterization of statements made by me regarding legal action. There was only a potential threat of legal action if CouponCabin did not pay me the money owed. If they paid that money, I'd have no reason to seek legal action. This letter contained factual errors. In neither case did make any mention whatsoever of the money owed me or my attempts to collect and seemed to feign ignorance of my objective.

I attempted to reach out to to settle the matter amicably outside of court. He provided an email address to which I could direct communication from my attorney. I made clear that what I wanted was the money owed to me, at which point I would let the matter rest.

I pointed out to him (again) that CouponCabin informed me on Jan. 15th that I was owed money, and their own customer service representative, *, also informed me that I was owed this money. Based on *s statement, they did not believe that I had violated their T&C in earning this money. even informed me that a check would be forthcoming. Therefore, CouponCabin is in violation of their own T&C.

CouponCabin seems to have no problem using their T&C as a weapon against consumers, but when it applies to them, they have little regard for it. It is my opinion that they are betting that most people will not put in the time and effort to go to court or arbitration in order to recoup small sums of money.

So, what options are available now? Clearly they have no interest in acting in good faith. There are two primary courses of action. First, I can sue in Small Claims Court. It would cost about $90 plus some additional expenses related to serving CouponCabin. However, if I were to win, I could recover these expenses from CouponCabin.

The other option is arbitration. CouponCabin's T&C make this option seem equally unappealing because they state that you'd have to do this in Lake County, IN. However, JAMS, the arbitration company, specifically states that the consumer must be allowed to take part in choosing the arbiter, and they must also be allowed to have the venue take place in their hometown. So, despite what CouponCabin's T&C state, if you want to file an arbitration claim, it should not matter where you live. The filing fee is $250, however if you win CouponCabin will have to pay it. Additionally, CouponCabin has to pay several thousand dollars in fees to the arbitration company to have JAMS process the claim and arbitrate it. It is entirely possible that if you were to file and arbitration claim, CouponCabin may opt to settle with you rather than pay all of these fees to JAMS. So, if you've got a good case, you may wish to go this route.

Additionally, I highly recommend you file a complaint with the Attorney General's Office in Illinois. They will probably tell you that they aren't going to do anything, but perhaps if enough people complain, they will have no choice but to take the issue seriously and investigate this company.

I've been using CouponCabin for a while now and it's been smooth sailing until recently. I received an email from them on September 2, 2018, offering $100 off a $100+ purchase at homedepot.com to the first 8 people who clicked through. I was one of the lucky ones who managed to snag the offer.

I was on the lookout for a lamp and found one I wanted to purchase before the offer expired. I made sure to follow all the instructions in the fine print, like disabling ad blockers and ensuring my cart was empty before making the purchase.

Everything seemed fine until I tried to log in to CouponCabin on September 4, 2018, to check if the offer had been processed properly. I couldn't log in, and even password resets didn't work. I contacted the company and was shocked to receive a message accusing me of severely violating their terms and conditions and permanently closing my account, forfeiting any cash that was in there.

I asked for an explanation but haven't received one yet. Meanwhile, the lamp has been ordered and shipped, and I'm not even sure if it will arrive before I leave for China. CouponCabin has reneged on their offer, closed my account, and refused to explain why.

I recommended CouponCabin to many people, including my girlfriend at the time I qualified for the offer. It's frustrating, annoying, embarrassing, and unwarranted. It's a poor way to treat established customers. If there's an issue, it should be discussed politely and explained reasonably. Treating good established customers in this way is a poor business practice.

CouponCabin accused me of offering insults, but I don't recall making any. I consider their actions rude, unwarranted, and potentially fraudulent. They refused to give me a straight answer to my questions and blocked my IP address and Facebook account. They could have handled it better by not closing my account and explaining the issue politely.

Good customers are hard to find, and good customers who refer business are even harder to come by. When you have a customer for years, treating them in such a poor way and simply closing their account without notification or discussion is not acceptable.

CouponCabin needs to change their rude, anti-consumer, and counterproductive policies. They should honor their commitments, communicate effectively and reasonably with their customers, and treat them with respect.

So, I gotta say, I'm not too impressed with CouponCabin. They went and deactivated not just my account, but my mom's and sister's too, all because they claimed we violated some rules. But here's the thing - we're all different people! And we all used the new member offer for different things, so what's the big deal? The offer was for "new members," and since I'm not my mom or sister, I'm obviously a new member. But nope, they still shut us all down.

I tried emailing them to ask what was up, but all I got was some nonsense about how I couldn't get the offer because someone else in my household already used it. Okay, fine, I can live with that. But then they go and deactivate my account anyway, even though I didn't even get the cashback from the new member offer! That's just shady, man.

And get this - when my sister tried to contact customer service, they told her that more than one person in a household could have an account. So which is it? Are we breaking the rules or not? They never even warned us that we needed to only have one account. If they had, we would have been happy to comply. But nope, they just went and shut us down without any warning.

Honestly, I think you're better off sticking with Ebates. At least they don't go around deactivating your account for no reason.

I was pretty excited when I saw an offer on CouponCabin for 7% cashback on a purchase from Newegg. I went ahead and made my purchase, and even provided documentation to prove it. But now, almost two months later, they're claiming that the other site hasn't confirmed my purchase. I've sent many emails to customer service, but nobody seems to care. It's frustrating to see an offer from a "partner" that can't even confirm a purchase. It doesn't make the partner look bad, it makes CouponCabin look bad and fishy. I've seen other reviews that say the same thing, and I will never use CouponCabin again. It was a horrible experience, and I recommend that you stay away from it.

I see that "Ryan" responded to my review, but I've already been in touch with him and customer service before I posted this review. Ryan said that "This process can take as long as 90 days in some cases depending on policies of the store in question." So he hasn't disputed my claims at all, he's only confirmed them. I'm not going to waste my time emailing him again. CouponCabin should not advertise something they can't follow through on or control. This is why people should know that their site is bad.

UPDATE: I emailed customer service again, two months after my purchase, and Ryan replied that they've finally heard from Newegg. They're claiming that they didn't receive credit for the order, and somehow I got credit from a marketing channel (which isn't true). They also couldn't find a click from my purchase (which also isn't true). I still recommend that you stay away from this site. Retailers, you should also avoid partnering with this company, as all they do is frustrate customers - your customers.

I stumbled upon this website about a year ago and boy, am I glad I did! They had cashback for a store that no other cashback website offered, so I created an account and started receiving emails with bonus cashback offers. Let me tell you, these offers were amazing! I couldn't believe the amount of cashback I was receiving without any problems. It did take a while to catch them as they were limited quantities, but I made quite a few orders and received a lot of cashback.

I'm very careful about cashback websites' terms, so I made sure to tell the rest of my family who lived with me that I had an account open, and no one else should open one. However, I couldn't resist telling my sister, who is married and lives out of state, to open an account as I had made $100s of dollars in cashback. She had been using it for a while, and then she came to visit me at my house. While she was here, she used my computer and placed a couponcabin order. That's when things went south.

Couponcabin closed both of our accounts and claimed we had violated the terms of using multiple accounts under the same IP address. I tried to explain to them that we were in different states, but they just sent back the same email that I violated the terms with multiple accounts. When I responded again, they didn't even answer, so I looked for a phone number to call them to sort this out. To my surprise, there was no phone number to call. What reputable company wouldn't have a phone number for customer service?

I am extremely disappointed that they are not hearing me out. We are two different people who don't live together at all, and she just happened to once use my network, not with the intention of circumventing the terms. Only now did I see that lots of people have experienced this too. It's a shame because I really enjoyed using Couponcabin, but their lack of customer service and understanding has left a sour taste in my mouth.

January 16, 2020, I just wanted to update my original review about CouponCabin. They responded to my review and confirmed that they can hold onto your cashback and never pay you if they feel like it. They call it a "security issue" and demand that you provide your social security number, driver's license, and other private data in order to be considered for payment. I read a review from another customer on Sitejabber who reported this demand from CouponCabin. The reason they call it "private" data is because it can be sold and your identity can be stolen.

Someone on Sitejabber suggested that I report CouponCabin to the FTC. However, CouponCabin states in their terms and conditions that they can make these demands for your personal data. I don't think the FTC can do anything for me or for you if CouponCabin decides to keep your cashback.

I refuse to give CouponCabin my personal data just to receive my $153 of cashback. It really makes me angry that CouponCabin gets to keep the commissions from Neiman Marcus, Saks, and other stores from my purchases.

I can't go back in time and change my decision to use CouponCabin, but I hope my experience can prevent you from losing your hard-earned cashback with them.

CouponCabin themselves say that they can withhold your cashback and never pay you unless you give them your social security number, driver's license, and state-issued ID. I recommend using Rakuten (formerly known as Ebates) instead. I've never had any issues with them, and I've attached my cashback history from them as proof. Yes, I fell for CouponCabin's too-good-to-be-true deals, but I hope this review saves you the frustration. Stay away from CouponCabin.

I gotta say, CouponCabin ain't what it used to be. I used to be a big fan of this site, but something changed last year and now I'm not so sure.

I spent around $200 on purchases, following all the rules and guidelines, but now CouponCabin is keeping my money and ignoring my messages. They closed my account just because I asked why they needed a photo of my driver's license (I had my credit card number stolen that way before). They claim they accept other forms of proof of residency, but they won't respond to me when I try to submit those forms. They keep telling me to write to their company and wait three weeks for a reply, but they never reply. It's like they're playing games with me, saying one thing online but doing another thing when they talk to me directly.

I'm not the only one with this problem, either. I filed a complaint with the attorney general and I encourage others to do the same. CouponCabin needs to be shut down to protect consumers. They're taking our money and not giving us what we're entitled to. It's not right.

I used to recommend CouponCabin to my friends, but now I wouldn't even give them one star. They need to fix their problems and start treating their customers better.

I was pretty happy with CouponCabin at first. Sure, there were a few other plug-ins that offered better cash back deals, but CouponCabin usually held its own. Then I stumbled upon their super limited promos - you know, the ones where you can get $100 cash back off a purchase of $100 or more, but only twice a year at most? I finally managed to snag one of these deals, but it turned out to be a total nightmare.

First of all, there were all kinds of limits on how much you could get back in a year. But that wasn't even the worst part. I followed all the rules - I used a coupon code directly from CouponCabin, I disabled my ad blocker, and I jumped through all the hoops. But when it came time to actually get my $100 cash back, they denied me for supposedly using an ad blocker. I've never had an ad blocker on my browser, and I had disabled it specifically for CouponCabin. But they still found a way to deny me my cash back.

I tried to contact them to sort things out, but they just told me that Puritan Vitamins (the store I had ordered from) wasn't going to pay them because of my supposed ad blocker. So I was out of luck. I was so frustrated that I used a swear word in my message to them - not even directed at anyone in particular - and they threatened to close my account. I was so fed up that I just accepted it.

Honestly, I would recommend sticking to other cash back plug-ins like Rakuten, Honey, and WikiBuy. They don't pull this kind of nonsense. But to be fair, CouponCabin did eventually follow through and send me my total balance (minus the $100, of course). So if you're just looking for regular percentage-based cash back, they might be worth a shot. Just don't bother with their big promos.

I gotta say, I was one of those people who left a good review for CouponCabin. But let me tell you, if you try to redeem one of their big cash back offers, you're in for a rude awakening. I'm talking $50 cash back or more off of $50. Sounds too good to be true, right? Well, it is.

I had been using CouponCabin for about two years with no problems. But then I tried to redeem a $50 cash back offer from Puritans and never received it. When I complained to CouponCabin, they tried to tell me it was my fault for not disabling my ads or something. But I had proof that I did everything right.

The next thing I knew, my account was terminated. No warning, no explanation. I just went to log in one day and was told I had restricted access. The only reason I'm giving CouponCabin two stars instead of one is because they were good to me before this happened.

But let me tell you, those big cash back offers are a scam. And if you dare to challenge CouponCabin about it, they'll just shut down your account with no warning. When you try to go to their website, you'll just see a message saying you violated their terms.

And if you try to contact them about it, they'll just give you their legal aid address and stop talking to you through email. It's ridiculous.

CouponCabin responded to my original review claiming that I made threats and used profanity. But that's all lies. I never threatened anyone or used any bad language. I have screenshots to prove it.

My advice to you all is to be careful with CouponCabin. If they do this to the wrong person, they could get sued for defamation of character.

I gotta say, this website is a total disaster! If I could give it 0 stars, I would. They treat their customers like garbage! I made an account last month and used a coupon successfully just a few days ago. Then, I went to visit my aunt and logged in to my account using her WiFi. But when I tried to access my account, I couldn't get in! They had completely terminated my account without any warning or explanation. I had been browsing their deals all month without any issues, but as soon as I redeemed an offer and earned some cash back, they shut me down. They claimed I violated their terms, but that's just a bunch of baloney. They already benefited from my support, but then they turned around and terminated my account over some bogus claims.

When I tried to explain the situation to them, they responded with some nonsense about how I had forfeited all my cash back and that they were doing me a "favor" by removing the "New Members Only" cash back and reopening my account. But they made it clear that they weren't obligated to do anything for me, and if I didn't like their offer, tough luck.

Honestly, this whole thing is a total scam. CouponCabin waits until customers redeem offers or use their links so that they can collect the commission from purchases, and then they turn around and terminate people's accounts and refuse to give them the cash back they earned. It's totally unfair and dishonest.

Save yourself the trouble and don't bother signing up for CouponCabin. There are plenty of other sites out there that are way better, like Ebates and RetailMeNot. Trust me, you'll be much better off with them.

This is my updated review of CouponCabin, and let me tell you, it's not a good one. Back in January 2019, I was informed that I could no longer receive payouts through Paypal, and they wouldn't give me a reason why. After some back and forth, they decided to close my account, but not before admitting that I was still owed money. I had earned that money fair and square, and my account was in good standing. They told me that they would send me a check within 10 days.

After waiting for a while, I contacted them again, and they told me that I had to write a letter to their legal department and wait for a response within 30 days. So, I did just that. I sent a letter detailing my situation, along with proof that I was owed money, and requested that they send me a check. I even sent it via certified mail and got a signature confirmation in early March. But guess what? I never received a response.

I contacted customer service again, explaining that I followed their instructions, but I didn't get a reply. And once again, I got no response. It's clear to me that this company has a policy of closing accounts and not paying out money that was rightfully earned. It's like getting fired from a job and not getting paid for your last paycheck. It's not right.

I suspect that they're hoping people will give up and not bother to sue them, even if they know they would win. And I don't think the merchants they work with would be happy to be associated with this kind of behavior. I was looking at their app in the Google Play store, and I saw that another reviewer named Kyle had a similar experience to mine. If you've had a similar experience, I suggest leaving a review on their app. It might reach more people than a web review.

Overall, I'm very disappointed with CouponCabin. They owe me money, and they won't even respond to my letters or messages. It's not right, and I wouldn't recommend using their service.

I've used Coupon Cabin before and it's been pretty good. But last year during Black Friday, I tried to use their cash back and special instant cash promotions. The site is confusing because you think you're just clipping coupons, but it's not that simple. For example, they had a promo where you could get $35.00 cash back when you spent $35.00 plus 12.5% cash back at a certain store. There were also other promos for only the 12.5% cash back, 12.5% cash back and free shipping, etc.

After I made my purchase, I noticed that I only got the plain 12.5% cash back. I sent an email to customer service and they said it was my fault because I clicked on multiple coupons. I told them there was no way to unclip them and they said they were aware of that but it wasn't their fault. I asked if the promo could be changed and they said there was a disclaimer that said you could only pick one promo at a time. I was just trying to get the best deal for myself, but they said I was being greedy.

I was really upset with their treatment of me and I told them I would let others know about it. The Vice President of Customer Affairs emailed me and said that people like me were the reason they made the rules so difficult. They also said they don't take threats lightly and that I was banned from using Coupon Cabin for life. I couldn't believe it. I've never been treated so badly by a customer service department or any company.

If you do decide to use Coupon Cabin, make sure you follow the rules exactly or you might not get the promo you want. It's a shame that they treated me so poorly because I was just trying to save some money.

CuponCabin promises customers cash back amounts when completing certain purchases. What they don't tell you is that you will need to provide sensitive information, such as a State ID or some other fom of sensitive information so they can "verify" who you are before dispursing any of thepromised funds. CouponCabin requires the user to agree to said verification when they click "agree" to the TOS in order to use the service. Then they will freeze the users accounts, citing "unusual activity" and request the additional personal information before dispursing any funds.

I requested the funds to be delivered to my PayPal account, with the same email address, and they still won't comply. I'm not sending them any more of my personal information than they already have, by allowing their site tracker bot access to my chrome as an extension, which is now deleted. Spread the awareness.

Attached is the Receipt from AGT for the membership fee paid on 01.08.2023:
----- Forwarded Message -----
From: Association of Genetic Technologists
To: "[protected]@yahoo.com"
Sent: Sunday, January 8, 2023, 08:31:30 PM PST
Subject: You paid an invoice! (#091647)
Image
Association of Genetic Technologists
Invoice Paid
$100.00
Paid with Mastercard 3923 on January 8, 2023 at 11:31 PM
AGT Membership - 2023
Invoice #091647
January 8, 2023
Customer
Sujatha Sukumar
[protected]@yahoo.com
Download Invoice PDF

Message

Thank you for your continued support of AGT: The Organization for Cytogenetic and Molecular Professionals. This invoice has been created as a courtesy based on your previous membership status. Your current membership will expire on December 31, 2022.

If your membership status has changed or your institution is interested in packaging memberships to receive a bulk discount, please contact us directly at [protected]@gmail.com.

Terms and conditions
* No items will be shipped; however, the shipping address entered will be used to update the AGT database.
If you do NOT want your information displayed in the AGT Membership Database on the AGT website, please email [protected]@gmail.com to be excluded.
Invoice summary
2023 AGT Membership (FULL)
$100.00
Subtotal
$100.00
Total Paid
$100.00
Attachments
FORM Membership Application 2023.pdf
View Attachments
Mastercard 3923
01/08/23, 11:31 PM

My account has been frozen for “suspicious security issues”, which the company doesn’t disclose. To unfreeze it the are asking for a clear copy (which they can scan and verify with the authorities) of both sides of my driving license, passport, green card or work authorization card, alon with a utility bill that shows my name and address. The perfect documents for identity theft.

When I informed them I am not interested in sharing this sensitive documents (especially not in the form they are asking for it), and asked to release my cashback, they refused and claimed they have to unfreeze my account first.

This is not standing with the terms and conditions of using the app, as it clearly says that cashback from transactions made prior to freezing the account are not forfeited.

While financial and health care institutions do not require such sensitive documents to unfreeze an account, (which should not have been frozen to being with), to me it sounds like they are using their data base as a platform to sell customers sensitive information, in other words - Identity Theft.

Beware Beware Beware!

I followed all the process and term that they gave for a exclusive coupon for new customers. For achieving this, I even reopened a new window with cart empty to placing that order. But they just told me the store denied this because I used other coupons from other websites. That's a total lie. If I use coupon from other websites, you have no records of that? But you only believe store's words without your own judgement? If I used a coupon or actived other cash back website, I would have received my reward. Do I still need to check this with your service center staff? Just look at those words with unwillingness from them.

Hi,
I am writing as recently my coupon cabin account was frozen and closed due to violation of the IP address.

My account ([protected]@yahoo.com) has not violated the terms of coupon cabin and I do not understand why it was closed. I have over $100 pending cash back on my account as well.

My mother, Carol Hoyt, also has her own coupon cabin account logged into her account ([protected]@yahoo.com) while at my house using my WiFi. I am unsure if this is what caused the issue?

Validation of both of our accounts including our licenses were sent for verification.

Can someone please help reactivate my account as well as my mother's?

Thank you,
Christy Behe ([protected]@yahoo.com)

They screwed me out of $150 from Motel 6 and Walmart who paid them out to compensate me for these rebates. Guess what Coupon Cabin, slimiest excuse company on the planet you are supposed to share these payouts, not make up BS excuses and flat out lies about documents being altered and threatening people with lawsuits from your five and dime sleaze ball lawyer who wouldn't survive in a small claims court case. Try to speak the truth and they threaten to sue you. The truth is they are scammers just like everybody continues to say so all over the internet. Can't wait for the day of your class action lawsuit. Karma can be, well you ought to know. Avoid this company with their fake positive reviews. THEY WILL NOT PAY YOU OUT AFTER A CERTAIN AMOUNT. Never dealt with such shady liars.

I used to have a account with you but a couple years ago suddenly my account was closed by you. Stating I had broken rules. No I did not. There's not multiple accounts. There's not any form of breaking any rules. I would appreciate
My account reinstated. The money I had built up returned. That would be nice. My email is [protected]@mail.com
Barbara Gordon
1928 3rd ave south
Fort Dodge, Iowa
50501

I opened an account about 1 week ago. Today, my account was flagged and was asked for ID. I sent my ID in and then received a notification that my account was terminated and no further assistance would be provided. I have pending cash back and I would like to receive it.

The customer service agent was Frankie W. I was not rude nor did I do anything that was against the terms of service.

I received an email from Coupon Cabin stating that I had created multiple accounts from the same IP address to gain ‘new member' offers. First, I had never received any funds in the past from Coupon Cabin. They subtracted their fees monthly for ‘ account maintenance' and I never once received a penny. It had been years since I signed into account. I tried to use a promo code and used my Facebook account sign in for ease on a purchase recently. Then I am accused of having multiple accounts on the same IP address. I asked to merge the 2 accounts as I was unaware of the old sign in information. I was treated quite rudely. They can keep the cash back as that was their intentions in the first place. They could easily see that I had never received a dime from them.