Guess
Reviews and Complaints

As someone who has closely followed the reviews of Guess Factory Store, I must say that the customer experiences are quite varied. While some customers have expressed satisfaction with the products and service, there are numerous complaints regarding sizing issues, poor quality, and disappointing customer service. It seems that the brand's reputation has taken a hit due to issues like wrong sizes, delays in refunds, and even receiving used items. Potential customers should approach shopping at Guess with caution, considering the mixed feedback from existing customers.

I ordered two times( hoodies, a tee shirt and a pair of boots) from guess factory and I received them 4 days later without any damage or anything. I love their products and also some times mishaps happen, so don't be disappointed only after any such occurrence of wrong or damaged products.

I placed my first order on the canadian guess factory website & received my order 3 days later! I picked the cheapest shipping option which was 5-7 business days so receiving my item in 3 business days was awesome. My bag is perfect & exactly what I ordered. I plan to order more in the future & Hope everything goes as well as my first time. The other reviews had me really worried to order but I'm glad I gave it a go.

I wanted to cancel my order which i didn't receive on time. I was talking to Alaxis Zavala over phone and I would say he is the best person you can talk to. I was so worried about cancelling my order coz I read too many bad reviews about customer service experience. I was so surprised as he is totally opposite of what people is saying. So polite, nice and understanding. He owns the personality of hospitable person. He knows what he can he do to satisfy his customer. Best person, I am so happy. If I will shop again online will be only coz I was impressed by Alaxis service. Thank you for being awesome!

My name is Lara Baio and I have left resigned from Guess in the O2. I was meant to get paid on the 22nd of December (I even have a payslip for that date). My area manager Justine-Madison guaranteed that I would get paid on the 29th of December, and told me that I did not get paid on the 22nd of December due to leaving. I have emailed payroll multiple times and been ignored. I always get paid on the 28th or earlier at exactly midnight. It is now the 29th of December, past midnight and I have not been paid.

I need that money, which I have worked for. If I do not get that money by the end of the 29th of December I will contact my solicitor.

Lara Baio

I bought a bag from guess factory online and it started developing cracks and started peeling with couple of months. Irony is Guess only offers 30 days return/ replacement as if they know that their products won't last longer than that in terms of quality. My brother had an issue with Coach's wallet and they changed the product without any questions asked after 8 months. This is how a brand should take accountability for their products and treat their customer. Not like Guess, where they provide such bad quality products that they don't want to deal with them after 30 days. Highly disappointed!

I bought the guess handbag about six months ago and I have rarely used it due to work from home arrangements, and one of the straps of the bag came out today. I had a great experience using/purchasing guess products for past 14 years, specially the handbags. maybe this particular bag had a quality issue which has disappointed me.

I bought this bag from trinity common mall Brampton last December. I will try finding the receipt as I generally destroy receipts for small purchase within two month.

My name is Aditya Jain and my order no. is #GE04542898. I made that order on 22nd of june. Products value was 161 pounds + shipping charges 16 pounds. So total invoice value was 177 pounds.

You have charged me 16 pound extra for 24-48 hours of delivery but It is not received yet. And it is showing me the expected delivery on 28th of june which is almost 6 days of delivery.

If it takes so long time for delivery then why did you guys charged me extra pounds.

Kindly solve this problems ASAP. I need that order by monday anyhow. I need to gift those purses. What will be the point if i wouldn't give those gifts on time.

I gotta say, buying stuff from guessfactory.com was a total nightmare. I mean, I had to return two out of the five things I bought 'cause they didn't fit right. And I did it in person at the store, but guess what? I still haven't gotten my money back on my credit card. I've called and emailed them a bunch of times, but they never get back to me. And when I went to the store to ask for help, they couldn't do anything either. It's like they don't even care about their customers. So now I had to go and dispute the charges with my credit card company. What a hassle! I'm never buying anything from Guess again.

I had a similar experience as Paulina with GUESS Factory. I ordered three wallets, but when my package arrived, it contained a pair of pants that belonged to someone else's order. It was obviously the warehouse's fault, but it was still frustrating. I returned the wrong item to GUESS, but it's been over a month, and I'm still waiting for my refund. It's been a terrible first experience, and I wish I could give them a zero-star rating. I don't think I'll be buying from them online again.

Alert! I recently made a purchase on guessfactory.com and it was a total disaster. I ordered 2 wallets and 2 bags, but guess what? They only sent me one wallet and one bag! When I contacted their customer service, they acted like a robot and were not helpful at all. They didn't show any flexibility and it was a very frustrating experience.

After waiting for a few days, they finally sent me the other items, but I am still waiting for them to refund my money. They keep claiming that their system doesn't allow refunds while the order is still processing, but I find that hard to believe. They already have my money, but they can't send me the items I paid for? What kind of scam is this?

I am very disappointed with guessfactory.com and I would not recommend anyone to shop there. They are holding my money hostage and their customer service is terrible. If you want to avoid a headache, stay away from this website.

I just bought a couple of things from GUESS Factory and I gotta say, I'm pretty bummed out about both of them. I live up in Canada, and I was really excited to wear this bodysuit I got to a Christmas party, but when I tried it on, it was way too small! I even looked at the size chart before I ordered it, but it still didn't fit right. And then there was this shirt I got that looked totally different in the picture than it did in real life. I was really disappointed with both of these items, and I don't have a lot of money to spend, so I was hoping to return them. But after reading some other reviews, I'm not so sure that's a good idea.

I've been shopping at GUESS for over 17 years, but after this experience, I think I'm done. I'm gonna try to sell these items online and just stick with shopping at Dynamite from now on. It's a shame, because I used to really love GUESS, but I just can't deal with the disappointment anymore.

I gotta say, I've had some issues with GUESS Factory's website. It seems like every time I try to make a purchase, the items I want are already sold out by the time I hit the checkout button. And to make matters worse, they still charge my gift card even if the items aren't available anymore. What's up with that, GUESS?

And if they do end up canceling some of the items in my order, I don't even get the discount that I was supposed to get for spending a certain amount. I end up paying full price for the items that I do receive, which is a total bummer. It's like they're punishing me for their own inventory issues.

I really hope that GUESS Factory can get their act together and improve their inventory management. It's frustrating to have to deal with these issues every time I try to make a purchase. And now I have to go through the hassle of getting the right amount back on my gift card. Come on, GUESS, you can do better than this.

In the future, I'd rather they just cancel my whole order or contact me before making any changes to the price or availability of items. It would save me a lot of headache and hassle. Overall, I'm pretty disappointed with my experience shopping at GUESS Factory.

I have to say, I've spent a lot of money with Guess in the past, but my recent experience with Guess Factory has been a real disappointment. I decided to order a product online, and after waiting for 7 days, they cancelled my order. I was pretty frustrated, but I decided to give them another chance and ordered the same item again. But guess what? After waiting another 7 days, they cancelled my order again! I was so angry and disappointed that I decided I would never order from them again.

To make matters worse, they have an app that promises daily rewards, but don't believe a word of it. If you earn more than 1 point, they won't add it to your account. It's like they're trying to steal your hard-earned money!

I have to say, I've had much better experiences with other branches of Guess. But Guess Factory really sucks. I wouldn't recommend them to anyone. Save your money and go somewhere else.

I recently had an experience with GUESS Factory that left me feeling frustrated and disappointed. I placed an order for a backpack to be shipped to the Train yards store in Ottawa, but I never received any confirmation about the order. When I called customer service to inquire about the status of my order, I spoke with a representative named Jose who seemed more interested in selling me more GUESS products than helping me with my issue. I found this behavior to be shady and unprofessional.

After I explained that I had been charged $77 for an order that I had not received any information about, Jose referred me to the store in Ottawa. When I spoke with the store manager, Susan, she informed me that they never receive orders at that location. I was shocked and frustrated that I had been charged for an order that had seemingly disappeared into thin air.

To make matters worse, GUESS Factory has refused to refund my money. I am extremely disappointed with the customer service I received from this company and would not recommend them to anyone. It is unacceptable to charge customers for orders that cannot be fulfilled and then refuse to refund their money. I hope that GUESS Factory will take steps to improve their customer service and ensure that this type of situation does not happen to anyone else in the future.

This store, GUESS Factory, is a great place to find discounted clothing and shoes from the popular GUESS brand. However, it is important to be aware of their payment process. When you place an order, they will charge your bank account right away. Then, when your items are shipped, they will charge your account again. This can be a problem if you don't have enough funds available at the time of delivery, as you may end up overdrawn. I made this mistake myself and learned the hard way.

Another thing to keep in mind is that delivery times can vary, and your shipment may be broken up into multiple shipments. This is something I have only experienced before when making motel reservations. While the prices are great, the payment process and delivery times can be a bit confusing and frustrating.

If you do decide to shop at GUESS Factory, just be sure to keep an eye on your bank account and make sure you have enough funds available for both the initial charge and the charge upon delivery. And if you do run into any issues, be prepared to wait a while for your refund. It can take two weeks or more to get your money back from them.

Overall, while I appreciate the discounts offered by GUESS Factory, I don't think I will be doing business with them again. The payment process and delivery times are just too confusing and inconvenient for me.

I recently made a big order on guessfactory.com and was excited to receive my package. However, I was disappointed to find out that one of the items I ordered was no longer available. I received an email notifying me of this, which was okay, but then when I received my package, I realized that there was another item missing. I was charged for this item, even though it was out of stock.

I decided to contact customer service to see what could be done about this issue. They informed me that the item was out of stock and that I would have to wait for 20 days for an investigation to be conducted on the product. They would then decide if I would get my money back. I was frustrated by this response, as I didn't receive the product and yet I had to wait for so long to get my money back.

To make matters worse, they offered me a 25% discount on another item if I decided to purchase something else instead. I wasn't interested in this offer, as I had already spent a lot of money on my original order and didn't want to spend more.

I love shopping at guessfactory.com, but this experience has left me feeling disappointed. I understand that mistakes happen, but I don't think it's fair that I have to wait so long to get my money back for a product that I didn't even receive. I hope that they can improve their customer service in the future, as I would hate to have to find another store to shop at.

I had a terrible experience with GUESS Factory. I made an order on February 1st, but when I checked the tracking information, it showed that the item had been delivered. However, I couldn't find it anywhere. I contacted the customer service team, and they refunded my money and allowed me to place a new order for the same item at the same price.

Unfortunately, the same thing happened with my second order. The tracking information showed that the item had been delivered, but I never received it. To make matters worse, my first order still hasn't shown up either. I'm starting to think that this entire website is a scam, and they don't actually ship out items.

According to the tracking information, my order was shipped from Montreal and arrived at my location within a day. However, it was supposedly "delivered," even though I never received it. It seems like a total scam to me.

I strongly advise you to avoid this site at all costs, no matter how good the prices may look. I wouldn't want anyone else to go through the same frustrating experience that I did.

Hi

I purchased a Guess bag last year from shoppers stop WTP Jaipur ( India) and it is of colour burgendy, and as you can imagine after having paid such a large amount of money when i look after the bag,

I feel very disapointed with the qualitiy as the leather is peeling away and resulting in the bag look dreadful and old. I has barely used this bag for 2-3 times and I bought 2 guess bags in combo that time…leather of both of the bags is peeling off

I would like to know can i have this product replaced or exchanged

This store was super racist we arrived at 8.20 pm Potomac mills and after seeing us looking at clothes and choosing a couple they decided to close their fitting rooms somehow another person tried clothes at almost 9pm though !

When I asked why the manager couldn’t get an answer just gave me an attitude.

The manager was super rude the majority of the employees were super loud screaming their private conversation about their friends and boyfriends giving a doodle scott about the customers.

I felt I had entered a CHOLA market in LA ready to punch 🤜 and fight 😝😝😝😝yuck ,,,they were so agresiva that I decided to start recording ,which is an oxymoron considering that they are racist yet the only people that predominantly buys from them GUESS ?is Hispanics and Blacks and their manager is also black but there are blacks racist to Latinos regardless.

I went to the guess store today 02/09/23 around 2:45 PM. I had made a purchase online and the two tops did not fit. I approached the cash register for the worker to check if they have bigger size. She said they don’t have the same online item but she can issue a refund and I can ask place the order online or choose something else from the store. She refunded both tops and told me the money will go back on the gift card I paid with. I explained to her that I no longer have position of that card. Therefore, please issue a store credit. She refused to issue a credit and she refused to give me my two tops back. At this point she wanted me to leave the store by keeping my two tops that I was returning and a piece of paper indicates that the money would go back on the gift card. I explained to her over and over that I do not have possession of the gift card please issue store credit or give me my shirts back. She began to yell and scream and she was very unprofessional. I requested her name so I can call customer service and letting them know that I was unable to get my money when I returned two items. She refused to give me her name. She gave attitude, kept my return, and did not give me store credit or any money back. Here’s a photo of the employee that treated me with disrespect and that handled the situation with pure negligence and disrespect. As of now they kept my merchandise and they did not give me credit for the two items I returned based on what she said I should be getting it back on the gift card. That is no longer available. This is absolutely outrageous. you can’t keep the merchandise and the money and you cannot treat clients the way she treated me. When I requested her name, she is obligated to tell me her name as she works there, and she is the one that took my return. However, she refused to provide me with her name. Therefore, I took a picture of her. The amount of unprofessionalism and disrespect was outrageous. I truly believe in customer service, and this worker had zero customer service she was unhelpful, rude, disrespectful, loud and obnoxious.

I recently bought 3 shirts that were on the guests website when I try them on they were too small I left the tags on two of them and one of them I had already cut the tag off thinking I was going to keep it but after I tried them on I realise they were t

oo small when I return them I included the tag that I cut off in the return bag the email received from guess has advised me that my refund will not be approved because the tag was not on one of the shirts and also that there were some make-up on the shirts which I didn't even notice yes I wear makeup and some must have came off after I was trying on the shirt which I didn't even notice this is really poor customer service to be refused a refund under the circumstances I will not be

shopping at guess again

Hi
I am from India, Parul soni and I bought a combo of Guess sling bags from Noida Mall of India (Guess Showroom). I bought loads of clothes and those slings last year.
Right now the piping of the guess bag is peeling off and it is looking very ugly. It did not last even one year, I need it to be restored asap.
I bought one CK bag now as I am not using the guess bag as of now.
Thanks
Parul

I purchased some of the Banksy design merchandise & PAID for it . When I asked why the 30% discount advertised on every page ( photo's available) was not applied they said it wasonly on certain items.

I then got an email telling me my order had been cancelled.

I spoke to the Legal DEpartment in US - uk wont take calls- and Nancy said they would call me back today - NEVER Happened. I then phoned today THREE times & Cant get past switchboard.

I also went online & the goods are still being offered for sale.

I shall report then to ADvertising strandards / TRading Standards & - THey created publicity by "Useing" - not his word - BAnksy's artwork - now they will get MORE publicity.

THey are not honest