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REVOLVE Reviews 37

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12:00 am EDT

REVOLVE A Fashion Haven for Trendsetters

Revolve Clothing is a fashion haven for trendsetters looking for the latest styles and high-quality apparel. With a rating of 4 stars from satisfied customers, it's evident that Revolve excels in customer service, fast delivery, and easy returns. The website is well-organized, making shopping a breeze, and the products are as cute as they appear in the pictures. Customers rave about the variety of branded clothes and shoes available, with free international shipping for orders over $100. Whether you're in search of a stunning dress for a special occasion or everyday essentials, Revolve offers a fantastic selection that caters to diverse tastes. Join the fashion-forward community at Revolve Clothing and elevate your wardrobe with their fabulous designs!

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2:44 am EDT
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REVOLVE I love Revolve!

I love Revolve! It is probably one of my favorite sights. The website is really user friendly and offers the best new designers. I save all my favorite things I love and browse through them every now and then to see what I am going to buy for myself! My orders get to me so quickly and if I need to return or exchange, you make the process so easy. Other stores make returns a hassle, which actually deters me from wanting to even bother purchasing from them.

They only thing I would love is if they had models of different heights modeling clothes. I am 5'4", so when I'm buying pants, or dresses, its often hard to tell where the hem line will hit on me.

I am a huge fan of Revolve! Definitely one of my very fav sights!

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1:48 am EDT
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REVOLVE Such cute products and super friendly staff

I have placed an order and it was my first time and after reading these reviews I must say I was a bit worries or concerned but I just had to have the dress on their site that I could not find any where else! I took a chance and placed my order and got my shipment within 2 days and I loved it but was a bit too big so I called REVOLVE and asked to exchange and the rep was so friendly and kind about it all and processed my exchange correctly and had it sent again within 3 days without charging me again. This site is great, its all a matter of situation as obviously some people had a bad experience but mine was GREAT! Such cute and unique clothes and free shipping both ways! I will certainly shop again thank Revolve Team!

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REVOLVE Hello, good & brilliant night; dear team of *revolve

Hello, Good & Brilliant Night; Dear Team of *REVOLVE Clothing*;

Then, thank U?:! Very much for considering our feedback as Customers | Clients as well your confidence is very appreciated. You are just a great and fabulous as well as very professional Team of peers.

Have an excellent Night of Saturday!
Just here in the middle if this mess that represents and has been caused to the SARS-cov-2 | COVID-19 | Coronavirus, everybody have at the same time survived in spite of this terrible situation.

My Warmest Regards to all of you from our enigmatic and incredible *Ciudad de M?xico*.

Blessings!

Ana Hern?ndez Bonilla

Email: ***@bsigroup.com
Tel # [52] 5554-***

Ciudad de M?xico | M?XICO | Saturday 18th July 2020 | 9:12 pm

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REVOLVE Completely impressed and sold on Revolve

Through blogging myself and instagram etc I always see girls post about Revolve clothing. I visited the website maybe 12 times and never purchased from it. Finally I decided to pull the trigger and give it a try on two items Revolve had that I had been wanting. I am beyond impressed with the ease of the shopping experience and customer service I was provided. I have worked in upper management at a luxury retail business for 14 years so let's just say I am not impressed easy. It was seamless and easy to do an exchange, the items came in perfect condition and the selection of items on their website is fantastic. I would promote and push people to buy from them anytime simply from what I experienced. Thank you Revolve and I will be bringing much more of my business to you.
- Tess C.

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REVOLVE I love it

So I really liked this dress and it was only in size 0 and I asked in the Live chat, which is excellent, if it will be arriving more in my size and they told that they were very sorry but those were the las ones but anyways I submit my email so I would be notified with any news about the dress. A few day later i got an email and I see that the dress is in my size, and only that size. And just i needed information about a product that appeared in an outfit but it wasn't for sale so I asked in the live chat and they didn't tell anything really important but they did say like the outfit where I saw the product I liked was a new arrival maybe it would be arriving soon, and that calmed me very much.
They are really polite but cute. I just love them.
Besides they got so many stuff of so many brands and a huge price range.

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REVOLVE Best Online Shopping Website for Clothing & Shoes

This is one of the best online shopping for ladies apparel, that there is out there. For up-to-date fashion and accessories, and a lot of really wonderful casual clothing, perfect for our modern and practical lifestyle. First, the website is user friendly, you really get to see the clothing well, and get a feel for the designers they use. Only downfall, is not experiencing the true quality of the fabrics (touch is the only way), but they do their best on describing the items.
The ease of purchasing, trying on and then returning, is exceptional, and so quick. I usually hate online shopping, due to the repackaging of return items and the visit to the PO... this is all made so easy, when shopping with Revolve. Almost hassle free, which is why I shop with them, and end up buying a lot of clothing from their website. I've been a customer from the beginning, and all they constantly improve their site. Well done Revolve.

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REVOLVE LOVE Revolve

I'm confused. I've seen several of these reviews on multiple sites and they honestly seem like either disgruntled ex employees or someone with a grudge. I've spent quite a bit at Revolve but have found their shipping quick, quality of clothes excellent, but I usually buy brands I'm familiar with too. I have reached out to their customer service multiple time both through email and phone and have been treated very well. They've addressed my needs and done whatever they could to make it right. I have never returned anything so can't speak to that.

I am a bit surprised that people that purchase items and return for reasons other than defects expect to not pay for return shipping. Revolve isn't as large as Nordstroms so I wouldn't expect them to cover cost of shipping if I just don't like it.

I have yet to be disappointed. I've purchased beauty supplies, make up, jewelry tights, clothes, shoes. Not one thing wasn't either exactly what I expected or even better. Maybe it's different if shipping to another country, but I'm a very happy loyal customer.

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REVOLVE REVOLVE: The Real Deal for Quality and Customer Service

I gotta say, I'm a pretty savvy shopper. I've been around the block a few times, and I know what I like. That's why I was so impressed when I stumbled upon REVOLVE (revolve.com). These guys are the real deal! I've been a Nordie for 40 years, so I know a thing or two about quality and customer service. And let me tell you, REVOLVE has got it all!

Their policies are straightforward and competitive, and their customer service is top-notch. I've worked in customer service myself, so I know how important it is to treat your customers right. And REVOLVE definitely does that! They're generous with their policies, and they process returns in record time. I had to return something because I couldn't pull off the junior look I was going for (I'm a senior, after all!), and it was a breeze. No cheesy pressure to exchange instead of return, and my credit card was notified right away that the return had been processed successfully.

But it's not just their customer service that's impressive. The quality of their products is top-notch, too. And the presentation and selection of items is just impeccable. I mean, I've got good taste (if I do say so myself!), and REVOLVE definitely caters to that. I may not be able to pull off the junior look anymore, but I can still appreciate a good outfit when I see one!

And get this - REVOLVE is based in Cerritos! I first became a Nordie in Cerritos, so I've got a soft spot for that community. It's always been a bit under-the-radar, but it's a high-revenue area with a high-achieving public high school. So it makes sense that REVOLVE, based in Cerritos, is a high achiever, too!

So thanks, REVOLVE, for being such a great company. You've definitely won me over as a customer!

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REVOLVE REVOLVE's Dishonest Price Matching Policies: A Disappointing Experience

I've been shopping on REVOLVE for years and I have to say, their customer service used to be top-notch. I always thought they were the best website for price matching, but lately, their CS has been completely dishonest. It's really disappointing.

I recently tried to price match a pair of Golden Goose sneakers with four different websites, all of which were legit. But REVOLVE declined all four websites for absolutely no reason. It's like they'll find anything to not price match when the discount is too high (40% or more). They even came up with new price match policies just to decline the price match. Like, since when does the customer have to order the same size as the one on sale?! That's not even in their price match policies. It's absolutely disrespectful to customers!

One time, they even wanted to add the shipping costs from the concurrent website (+$30) just to discourage me from purchasing it. Can you believe that? It's like they don't even want to price match certain items and are dishonest about it. It's really frustrating.

If you're looking to price match on REVOLVE, especially for a pair of Golden Goose sneakers, don't bother. It's nearly impossible. Their managers simply don't want to price match certain items and are dishonest about it. It's really disappointing.

In the end, I ended up buying the sneakers on theclutcher.com. They instantly agreed to price match at no extra costs. Their customer service was outstanding and price matching wasn't even in their policies. It's really refreshing to see a company that actually cares about their customers.

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REVOLVE REVOLVE Review: Cute Clothes, Terrible Customer Service and Returns

I gotta say, I was really excited to shop at REVOLVE. I mean, their clothes are just so cute and trendy, and their Instagram is always poppin'. But let me tell you, my experience with this company has been a real rollercoaster ride.

So, I ordered this dress for my birthday, right? And it arrived super fast, just like they said it would. But when I tried it on, it was way too small. No biggie, I thought, I'll just exchange it for a bigger size. But then, I waited and waited and waited for an email confirmation that they received my return. And nothing. Nada. Zilch.

Finally, I decided to call their customer service line to see what was up. And let me tell you, that was a whole ordeal in itself. I had to wait on hold for what felt like hours, only to be told that they did receive my return, but it would take another week to process and send out the new dress. Okay, fine. I can wait.

But then, the day before my birthday, still no dress. So I called again, and this time they offered to expedite the shipping for an extra $45. Are you kidding me? I cancelled the order right then and there.

And now, three weeks later, I still haven't seen a refund on my credit card statement. I've been trying to call their customer service line all week, but it's always busy. Like, come on, REVOLVE, get your act together.

Honestly, I wouldn't recommend shopping here to anyone. Sure, their clothes are cute, but it's just not worth the hassle. You can find similar stuff on other sites that are way more dependable.

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REVOLVE Disappointing Experience with Revolve.com: Unhelpful Customer Service and Refund Issues

Hey guys, just wanted to share my experience with revolve.com. I gotta say, I was pretty disappointed with their service. I ordered two items from their website and was excited to receive them. However, when the packages arrived, I was surprised to find that one of them contained an item that I never ordered. I immediately returned the incorrect package back to them and a few days later, I decided to return the second package as well because I wasn't satisfied with the items.

After a couple of days, I received an email from them saying that my refund was being processed. However, it's been two weeks now and I still haven't received my refund. I decided to give them a call and was met with two very rude representatives who provided conflicting information. They both told me that they received the items back but refused to issue a refund. They told me that I had to file a dispute with my bank instead.

I tried to reason with them and explained that I returned the items back to them and that I should receive my money back. But they didn't seem to care and just kept repeating the same thing over and over again. I even asked if they would send the items back to me since they weren't willing to issue a refund, but they said they couldn't do that either.

Honestly, I felt like I was dealing with a bunch of thieves. It's really frustrating to have your money taken away like that and not receive anything in return. And to top it off, the representatives were really stupid and unhelpful. I would definitely advise people to stay away from revolve.com unless you want to get robbed.

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REVOLVE Disappointing Experience with REVOLVE: Miscommunication and Verification Issues

I've been shopping online for years, and I gotta say, my recent experience with REVOLVE was not great. I ordered a dress on Wednesday and paid extra for next day shipping because I needed it for a Saturday event. I got an email confirmation right away saying the dress was on its way and would arrive the next day. But when it didn't show up, I called customer service and was told that they had sent me another email asking me to check my bank account for a small charge and confirm it with them. I never saw that email because it went to my spam folder. But I did get the email saying the dress would arrive the next day, so I was confused.

The customer service rep told me that there's a message when you order that says "some orders may need to be verified," but who reads that and thinks to look in their spam folder for an email that requires them to verify charges with their bank? I certainly didn't. The rep offered to ship the dress for free, but she couldn't guarantee when it would arrive. I needed it for the weekend, so I had to cancel the order and try to find something at a local store.

What really bothered me was that I had to go through a bank charge verification step. I've never had to do that before when shopping online. It seems like something they should have made more clear when I placed my order. And even if they did mention it, it's not something I would have expected to find in my spam folder.

Overall, I was disappointed with my experience with REVOLVE. I hope they can improve their communication and make their policies more clear in the future.

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REVOLVE Revolve Review: Incompetent Shipping and Customer Service

I gotta say, I had a pretty rough time with Revolve. I ordered a dress a few months back and it never showed up, even though the tracking said it was delivered. I reached out to them and they said they delivered it to a totally different address. I mean, come on, I live in New York on a numbered street in a numbered building, how hard could it be to get it right? They eventually sent me the same dress again, but it was too big. I asked for a smaller size, but by the time they got back to me, it was sold out. This was weeks after I ordered the original dress when all sizes were available, so I was pretty annoyed. They did give me a refund, but still.

Anyway, I saw another dress on their site recently that I just had to have. I ordered it and got a shipping notification today. But get this, they sent it to the wrong address AGAIN! And I've moved since the last time this happened! I can't believe a big website like this can be so incompetent. I shop online all the time and have never had this happen with any other store. It's just not acceptable. So if you're thinking about ordering from Revolve, be careful.

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REVOLVE Revolve.com Review: Huge Selection, Great Sales, and Amazing Customer Service!

I'm a big fan of revolve.com! I've been shopping there for years and I always find something I love. Sometimes the fit isn't quite right or I change my mind, but that's just part of the game. Overall, I think revolve does a great job of representing their items and providing helpful information to make sure you get the right size and style.

One thing I really appreciate about revolve is their huge selection. They have so many different brands and styles to choose from, and they always have great sales going on. I've found some amazing deals on revolve that I never would have found anywhere else.

But what really sets revolve apart is their customer service. I've had a few instances where I needed help with something - maybe I wasn't sure about a size or I needed a price adjustment - and every time, the representatives were amazing. They were always kind and helpful, whether I was emailing or calling them.

I also really appreciate how easy it is to shop on revolve from both the US and Canada. The customs and duties situation is reasonable and straightforward, so I don't have to worry about any surprises when I'm checking out. Even though I sometimes have to pay a bit more when I'm in Canada, I still prefer to shop on revolve because the experience is just so seamless.

Overall, I can't recommend revolve enough. If you're looking for a great online retailer with a huge selection, great sales, and amazing customer service, revolve is the way to go. I've been shopping there for years and I don't plan on stopping anytime soon!

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REVOLVE Poor Customer Service and Hassle with Returns at REVOLVE

The peeps at REVOLVE are pretty nice, but it's a bit of a hassle to get in touch with them. It seems like the right hand doesn't know what the left hand is doing, so don't expect communication to be a slam dunk.

Their shipping is pretty speedy, but the item I got was a dud. You can't return stuff online, you gotta use the paperwork they send you. I figured it would be just as quick to send it back as it was to get it, but nothing updated online. It took days before I got an email saying they got the package, and then... nothing. It was like crickets up in there.

So I tried calling, but they make you answer a bunch of ridiculous questions and threaten to put your info in a "sweepstakes" while you're on hold. I didn't stick around long enough to see if they had real people working for them.

Then I tried their "chat" option. The first person said I'd get an email update later that day. Then I got an email saying I'd get a refund, not a replacement for the defective item. So I went back to chat and waited forever to see what was up. They said they'd send me the item and remove the refund. I'm curious to see if they charge me for the item before they add the money from the first purchase back into my account. I'm not thrilled with them messing with my bank account, not reading or following the return instructions, and having terrible customer service. Overall, I won't be using them again.

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REVOLVE Misleading Domain Name and Hidden Duty Fees: My Experience with Revolveclothing.com

Revolveclothing.com is a website that has many different domain names. They change their domain name from .com to .fr, .uk, and so on. This can make the client think that the company is situated somewhere in the European Union, but they are not! I looked up reviews and read that many people complained about the duty fees. Why would they have a domain with .fr if they are not established in France or the EU? When importing goods within the system, it does not carry heavy duty fees or any at all. They don't email you to tell you or explain this at checkout.

I received a promo code for opening an account, which was iPhone15. I decided to buy two dresses, one on sale and another on "pre-order." The "pre-order" ones cannot accept a promo code since they don't even have the item in-store until a month or so later. I made the order, and only the sale dress got discounted. Fast forward three weeks later, I emailed them after reading their reviews, and they told me there would be duty fees since their warehouse is in the US! I asked for a small 10-15% discount as an apology for their misleading domain name. They said they couldn't honor it because I already used a promo code. I told the clerk that the promo code was used for another dress and it made no effect on this back order. She kept saying it did. I kept telling her to check my order and retail price, and it's the same. How is this dress discounted? We spent back and forth. She kept lying that it was discounted until after I decided to cancel, she said, "Oh yes, I see it was for the other dress. Sorry, have a good day!" I wasted three weeks waiting for this dress for nothing.

They mislead you with their domain name to think you are buying from Europe, then they lie to you to avoid giving an apology discount, then they don't care that you had waited three weeks for a dress that never came. Don't buy from here if you don't live in the US. It's not worth it! Also, usually, other stores have the same dresses cheaper!

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REVOLVE Revolve: The Ultimate Online Shopping Destination for Women's Clothes and Accessories

Revolve is the bomb dot com when it comes to shopping for women's clothes and accessories online. They keep getting better and better, and I'm here for it. Honestly, they're the most customer-friendly online store I've ever dealt with. I'll always choose Revolve, even if I can find something cheaper somewhere else. Here's why:

First of all, their returns policy is on point. They even went above and beyond for me once and let me return something after the 60-day window. And if you have any issues, their online chat is quick and easy to use. But if you prefer to call, that's cool too. Plus, their shipping is lightning fast, and you can track your package in real-time with UPS. And get this: if you need to exchange something, they'll reserve your new size for you while you send back the wrong one. How dope is that?

But wait, there's more! Revolve has a 30-day price match policy with any other retailer. And they carry all kinds of brands, from high-end to low-end, so you can find something no matter what your budget is. They even have their own "house" brands, but I'm not a huge fan of those. They seem kinda cheaply made for the price, you know?

There are a few things that could be better, though. For one, they don't have as many small, cool brands as ShopBop does, especially European ones. And sometimes they don't carry larger sizes, even if the designer does. And don't even get me started on the influencer thing. It's cool and all, but it's getting a little out of hand. And can we please get some normal-sized models up in here? ShopBop did it, and it's a nice touch.

All in all, I've been a loyal Revolve customer for over a decade, and they've never let me down. I spend a lot of money there, but it's worth it for the quality and service. Other online stores should take notes from Revolve, because they're killing it. Seriously, have you seen their profits? It's insane!

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REVOLVE Complaints 19

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3:25 am EDT
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REVOLVE Thieves

People, be aware. They make their website look so good and nice just to steal your money. I ordered 2 items from revolve.com and couple days later I received 2 packages, 1 with item that I never ordered, and the second with correct items. I returned the incorrect package right away back to them and couple days later I returned the second package just because did not like the items and decided to return. Couple days later I received an email indicating that the refund is being processed. 2 weeks past and I still havent received the refund. I called them and the both representatives were very rude and both provided different information, but both said: yes, we got the items back but we will not issue the refund, you have to file a dispute with your bank. I explained: I returned the items back to you, you received it, now I must receive my money. But they didnt care, all they said was: you have to file the dispute with your bank. I asked: so, in this situation will you then send the items back to me since you are not willing to refund for no reason, and I was told: No, we cant do this. I let them know that they are real thieves because stealing the money and keeping the items. The representatives are very stupid too. Stay away unless you want to get robed.

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REVOLVE Terrible customer service!

I have been buying things online for years, and not once have I ever placed an order that had to go through a bank charge verification step. We placed an order on Wednesday for a dress, that we needed for a Saturday event. We paid $24 extra for next day shipping. We received an order confirmation within minutes that said the dress was being shipped and would arrive the next day. When it did not get here, we called and were informed that they sent us a different email asking us to check our bank account for a small charge, and that we had to call them to confirm the charge. That email went to my spam folder, and we never saw it. However, we did get the email stating it would arrive the next day. Customer service informed us that we should have checked our spam folder for an email we had no idea was being sent. Then she offered to ship it for free but could not guarantee the arrival date. We needed the dress for this weekend. This is the first time I have ever had to verify charges on my card like this. She stated that there is a message when you order that says "some orders may need to be verified", but who would read that and think that meant to look in your spam folder for an email that required you to verify charges with your bank! We had to cancel the order and now have to try to find something at a local store. Not a very good experience.

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REVOLVE Mislead clients. Lie about discounts. Do not help you out after the sleazy ways

Revolveclothing.com has many different domain names. They change their. Com to. Fr. Uk etc. It makes the client think that the company is situated somewhere in the European Union. But they are not! I looked up reviews ans read that many people complained about the duty fees. Why wouls they have a domain with. Fr if they are no etablishes in France or the EU? Where importing goods within the system does not carry heavy duty fees or any at all. They dont email you to tell you or explain this at checkout. I received a promo code for opening an account. Iphone15, i decided 2 buy 2 dresses, one in sale and another in "pre-order". The "pre-order" ones can not accept a promo code since they dont even have the item in store until a month or so later. I make the order and only the sale dress gets discounted. Fastforward 3 weeks later, i email them after reading their reviews and they tell me there will be duty fees since their warehouse is in US! I ask for a small 10-15% discount as an apology for their misleading domain name. They say they cant honor it because i already used a promo code. I told the clerk that the promo code was ysed for another dress and it made no effect on this back order. She kept saying it did. I kept telling her to check my order and retail price and its the same. How is this dress discounted? We spent back and fourth. She kept lying that it was discounted until after i decided to cancel she said "oh yes i see it was for the other dress. Sorry have a good day!"... i wasted 3 weeks waiting for this dress for nothing. They mislead you with their domain name to think you are buying from europe, then they lie to yoy to avoid giving an apology discount, then they dont care that you had waited 3 weeks for a dress that never came. Dont but from here if you dont live in the US. Not worth it! Also usually other stores have the same dresses cheaper!

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Is REVOLVE Legit?

REVOLVE earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds REVOLVE to be a trustworthy company. Although there's a 10% resolution rate for customer complaints, which deserves attention, REVOLVE is known for their high standards and safety. If you're thinking about dealing with REVOLVE, it's wise to check how they handle complaints.

We found clear and detailed contact information for REVOLVE. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

REVOLVE has received 11 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

REVOLVE has claimed the domain name for revolve.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Revolve.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for REVOLVE have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up REVOLVE and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on revolve.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While REVOLVE has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 19 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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REVOLVE I ordered clothing online from revolve clothing on july 23, 2021 with a debit card

I ordered clothing online from Revolve Clothing on July 23, 2021 with a debit card. In the interim, I had a package stolen from my front porch -- I live in an apartment. I promptly called Revolve after I handled the stolen/lost package. When I called Revolve, I was immediately met with "there is not much we can do, our shipper, Fed X can be unresponsive, so we can't get a signature required or have them hold it." Since I had just been notified that Revolve's package would arrive on a Sunday 7/25/21, I decided to stay home and wait. By Tuesday morning there was no package. When I got home from work on Tuesday, there was no package. Fed X and Revolve both sent a "Your package was delivered, how do you like your new clothes?" When I called Revolve, I was promptly and sternly told, that I should call Fed X, and that they have nothing to do with any of this. I am out $591.83. "Why are you calling us? You need to call our shipper Fed X and file a claim and that could take a few days."

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Gatordre
Mar 29, 2024 6:49 pm EDT
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I had a charge show up on my checking account from revolveclothingcom and have never shopped, or even seen or knew this place existed. I'd like to put a stop to this as I've seen many others complain about this happening to them.

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G. Endicott
Mar 29, 2024 4:54 pm EDT
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Around 2:30 AM this morning, our debit visa card was charged $4.28 from "revolveclothingcom". I don't even know who/what this company is or where it is even located!?! Even though the money amount is relatively small, it put our household in a panic as it means our card had been compromised. I want a full refund and an explanation as to why/how this happened. I'm beyond upset.

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G. Wood
Mar 29, 2024 1:36 pm EDT
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I returned revolve order #*** about a month ago and checked after a week of the return for the refund and they said it will process within 3-7 business days. I waited another 2 weeks, still no refund. I contacted them end of September to further inquire and they state that they did not receive the package when the UPS tracking clearly shows that it was delivered and received. Told me to wait 24 hrs for a response and the response is that they want me to sign an affidavit claiming that I believe the package was "lost/stolen/mislaid" and that Revolve "has not received package." Then the affidavit they want me to sign says that I agree to not being refunded or having items replaced in future revolve orders. This is such bad business practice to shift the blame and responsibility onto customers when I have clearly already done my part and returned the package, stating that my affidavit is necessary to file a claim when in reality Revolve just lost the package after it was delivered.

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WonderChamp
Mar 28, 2024 12:54 pm EDT
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Regarding this order, I received an email from the company after contacting customer service, stating they'll be filing a claim with the delivery service as they have proof of delivery and they cannot issue a refund. I didn't receive this order and I don't know the person who signed for the package, and I'd like a refund. Also, I didn't receive any contact from the delivery service asking whether I received the package.

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REVOLVE I returned my Revolve order #********* about a month ago and checked after a week to see if I had received my refund

I returned my Revolve order #*** about a month ago and checked after a week to see if I had received my refund. They told me it would take 3-7 business days to process. I waited for another 2 weeks, but still didn't receive my refund. I contacted them at the end of September to ask about it, and they said they hadn't received the package, even though the UPS tracking showed that it had been delivered and received. They asked me to wait 24 hours for a response, and when they did respond, they asked me to sign an affidavit stating that I believed the package was lost, stolen, or misplaced, and that Revolve had not received it. The affidavit also stated that I agreed to not receive a refund or have any items replaced in future Revolve orders. This is a terrible business practice because they are trying to blame and hold customers responsible when I have already done my part by returning the package. They are saying that my affidavit is necessary to file a claim, but in reality, Revolve just lost the package after it was delivered.

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Believead
Mar 27, 2024 4:41 pm EDT
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I contacted revolve immediately when i saw someone charged something fraudulently through my pay pal account. It is unclear how on their website someone is able to do that which is another issue. They took days and never got back to me. When i reached out again for a status update they said it has already been delivered and they can't refund my money. Terrible fraud service.

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Aimndem
Mar 27, 2024 4:33 pm EDT
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I ordered clothing online from Revolve Clothing on July 23, 2021 with a debit card. In the interim, I had a package stolen from my front porch -- I live in an apartment. I promptly called Revolve after I handled the stolen/lost package. When I called Revolve, I was immediately met with "there is not much we can do, our shipper, Fed X can be unresponsive, so we can't get a signature required or have them hold it." Since I had just been notified that Revolve's package would arrive on a Sunday 7/25/21, I decided to stay home and wait. By Tuesday morning there was no package. When I got home from work on Tuesday, there was no package. Fed X and Revolve both sent a "Your package was delivered, how do you like your new clothes?" When I called Revolve, I was promptly and sternly told, that I should call Fed X, and that they have nothing to do with any of this. I am out $591.83. "Why are you calling us? You need to call our shipper Fed X and file a claim and that could take a few days."

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Xvisionsh
Mar 27, 2024 1:23 pm EDT
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I made a $900 NINE HUNDRED dollar order from revolve and paid $10 for EACH item extra for expedited shipping. It was only 5 items. So an extra $50 for the shipping on top of the $900 order and it was supposed to have a signature for delivery and it didn't. It says a name I don't recognize. That's 1 - not my name. And 2 - still not a proof of delivery. Revolve filed a claim with the courier and the courier said they delivered it. So revolve told me there's nothing they can do and they would HELP me file a claim with my card if i want. They know I'd lose a credit card claim because tracking says "delivered." That doesn't mean anything. $50 shipping and the same amount of insurance as an envelope and revolve didn't even offer to replace or refund? What a joke. I tried email, call, and text. Now they just stopped responding

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HannahStylish
Mar 26, 2024 11:47 pm EDT
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I ordered from Revolve and the package was never delivered to the postoffice box which I designated. The manager of the postoffice can verify this. The signature that ontrak has obtained is not anyone who works at the Cambell postoffice. I reached out to revolve to file an investigation with Ontrak and they refuse to help me. Now I have to contact ontrak and my bank to dispute this charge.

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REVOLVE Unprofessional Verification Process and Poor Customer Service at REVOLVE

So, I made a big order on REVOLVE and then they sent me an email asking me to "verify" my identity. They said someone would call me, but nobody did. I had to call them three times before someone finally answered the phone. I was on hold for like 15 minutes, which was super annoying. When they finally answered, they asked me a bunch of really personal questions, like what kind of car I drive and the last 4 digits of my SSN. I mean, seriously? I just wanted to order some dresses for my vacation, not give out my life story!

When I complained about this, they didn't even try to help me. They just asked if I wanted to cancel my order and told me that nobody else could help me. I was so frustrated and disappointed with the lack of service. I don't think I'll ever order from REVOLVE again. I'd rather spend my money at a store that actually treats their customers with respect. It's just not worth the hassle.

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REVOLVE REVOLVE's False Advertising and Poor Customer Service: A Warning to All Shoppers

I recently made a purchase on REVOLVE for four dresses to wear to some upcoming weddings. I was excited to see that they were offering a new promotion for free three-day delivery to the UK for all orders over ?70. I ended up spending over a thousand pounds on my order, but was disappointed to receive a confirmation email stating that my delivery would arrive a week later. I was leaving for the weddings before the delivery date and was worried that I wouldn't receive my dresses in time.

I tried to contact REVOLVE through email, live chat, and phone calls, but received no response. I was frustrated and felt like I was being ignored. To make matters worse, my order still hadn't shipped five days later. I couldn't believe that they were advertising three-day shipping when they couldn't even fulfill my order within a week.

I ended up having to spend more money to buy new dresses for the weddings, and REVOLVE didn't even offer me a refund. This was by far the worst experience I've ever had with an online retailer. Their customer service was useless and unresponsive, and I felt like they were lying to me about their shipping times.

I would not recommend REVOLVE to anyone. They are not trustworthy and seem to be more interested in taking your money than providing good service. Don't make the same mistake I did and shop elsewhere.

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REVOLVE Mixed Experience with REVOLVE: Filson Backpack Order Mishap

So, I was looking for a new backpack and I stumbled upon REVOLVE (revolve.com). I found a Filson backpack that I really liked and decided to order it. However, when the package arrived, I was surprised to find a Filson tote instead. I was disappointed because the tote was worth about $100 less than the backpack I had ordered.

I contacted their customer service and they were fairly responsive. They assured me that everything would be resolved soon, but unfortunately, it didn't happen. I have not received a full refund or a replacement shipment yet. Instead, I only received a partial refund of $26, even though I had already mailed back their mistaken merchandise.

I am still missing a refund on the customs, which is their responsibility since I never received the item I ordered, and the purchase price of my backpack. I was frustrated and disappointed with the situation.

However, after posting a review about my experience, I received a replacement bag shipped out immediately and a correct refund. I also received an email apologizing for the mistake. I'm not sure what would have happened had I not written this review, but the conclusion of this story is that all wrongs were righted.

Overall, I had a mixed experience with REVOLVE. While their customer service was responsive, the mistake with my order was frustrating. However, I appreciate that they made it right in the end. I may consider ordering from them again in the future if the price is reasonable.

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REVOLVE REVOLVE's Invasive Verification Process and Unprofessional Customer Service

I was so excited to get my order from REVOLVE, I spent a lot of money on it, over $1500! They have such cute clothes all in one place, it's hard not to get carried away. But then I got an email saying my order was on hold and I had to verify that I made the purchase. I didn't think it was a big deal, but then they asked me for the last 4 digits of my social security number! I was taken aback, but I gave it to them anyway. Then they said they had to pass my answers on to their "risk management team" to see if they could release my order. The representative I spoke to was really abrasive and kept saying "this is policy" over and over again. It was really frustrating and made me feel like they didn't trust me.

I understand that they have to protect themselves from fraud, but it seems like there should be a better way to do it. I don't want to have to give out my most personal information just to confirm that I made a purchase on my own card. It's really invasive and makes me feel like my dignity and identity are being questioned.

It's a shame, because the clothes are really cute and they have a good return and shipping policy. But I don't think I'll be shopping with them again if this is how they treat their customers. Plus, I don't understand how they can have secure information from Experian. It just seems really sketchy to me.

Overall, I was really disappointed with the customer service I received from REVOLVE. They were completely unprofessional and didn't seem to care about my concerns. I hope they can improve their policies and procedures in the future, because I would love to shop with them again if they can earn my trust.

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REVOLVE Revolve Review: Overpriced and Underwhelming Swimsuits

So, I was in a real pickle when I needed to find some new swimsuits for my upcoming trip to Hawaii. I had heard of Revolve before and had checked out their website a few times, but I had never actually made a purchase. However, I was desperate and decided to take the plunge and see what they had to offer. I found some super cute swimsuits that I just had to have, even though they were pretty pricey. I ended up spending a whopping $260 on three separate pieces of swimwear. I was expecting the quality to be top-notch since I was shelling out so much dough, but boy was I wrong.

When my package arrived, I was pretty disappointed with the packaging. The swimsuits were just wrapped in a thin plastic bag, which made it seem like they had been shipped straight from China. I mean, come on, if I'm spending that much money on your website, at least put some effort into the packaging. But that was just the beginning of my disappointment.

When I finally unwrapped the swimsuits, I was absolutely shocked. They looked like they had been made for about 99 cents each. I couldn't believe it. I was so angry that I had spent so much money on these swimsuits that looked like they had come from a discount store. And to make matters worse, they didn't even fit well. I was beyond disappointed.

So, let me save you the trouble and tell you not to waste your money on Revolve. You'll end up spending a ton of money and being completely let down by the quality of the products. Trust me, it's not worth it.

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REVOLVE Frustrating Shipping Experience with REVOLVE's Carrier - A Disappointed Customer's Review

I recently ordered some clothes from REVOLVE (revolve.com) and I must say, I absolutely love their merchandise. I've purchased from them before and have never been disappointed. However, this time around, I had a bit of a frustrating experience with the shipping company they use.

I've been on maternity leave since November 11th and I ordered around $300 worth of clothes. Unfortunately, the company they shipped through never gave me any notice that my package had been delivered. I didn't receive any notification on my door or even a knock. I paid with Afterpay, so I thought maybe I had to pay for it all before receiving it. I even wrote an email to REVOLVE saying that I hadn't received my package yet.

To make matters worse, another company that uses "On Tracking" also didn't show up. I was so upset that I ran around town looking for my stuff, but no one was helpful. When I called the shipping company, they weren't helpful either. They told me that I wouldn't get a refund because it said that the package had been delivered. I'm convinced that someone stole my stuff or it got lost somewhere and I'm absolutely livid.

As a single mom with a newborn, I'm sitting here waiting for my lazy carriers who probably dropped off my package somewhere else. It's just not fair. I'm so disappointed with the shipping company that REVOLVE uses and I hope they can find a better one in the future. It's just terrible, terrible service.

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REVOLVE REVOLVE Review: Terrible Quality, Deceptive Pricing, and Disappointing Experience

So, my sister decided to order some dresses from REVOLVE for me, her daughter, and herself. We were all excited to receive our new outfits, but unfortunately, our experience with this site was not a good one. Firstly, the packaging was not up to par. It looked unprofessional and not well put together. However, the shipping was fast, which was a plus.

When we opened the package, we were shocked to find rugs instead of dresses. It was a huge disappointment, and we were all very upset. The dresses we received looked like they had been used before. They were wrinkled, had a funky smell, and the material was cheap and poorly made. The colors were not true to what was advertised, and the quality was terrible. They were not even close to what we saw on the website. To be honest, we wouldn't even pick these dresses up from a thrift store for free. They were that bad.

We wish we had read the reviews before making our purchase. The pricing on the site is very deceiving. They will list an item at a high price and then claim it's on sale for 80% off. It's very tempting, and before you know it, you've given them your credit card information and paid for some terrible dresses. We were very disappointed with our experience and would not recommend this site to anyone.

In the end, we decided to throw the dresses away instead of going through the hassle of returning them and getting a refund. It was just not worth it. We hope that others will read this review and avoid making the same mistake we did. Please, do not shop on this site.

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REVOLVE REVOLVE Review: Inconsistent and Unreliable Selling Methods

I used to be a fan of REVOLVE, but lately, I've been disappointed with their inconsistency and their new website. I want to warn you to be careful when shopping on their site because if you put something in your cart, they will immediately charge your credit card without giving you a chance to confirm your purchase. This is really frustrating because no other website does this.

Another issue I have with REVOLVE is their pre-order system. I pre-ordered an item, and they never got back to me, but my credit card was still charged even though they said they wouldn't bill me. I trusted their customer service because they sounded professional, but it turns out they were unreliable. They did give me a store credit, but I decided that I would only buy from them one last time.

However, even when I used my store credit, they still charged my credit card for the items again. This is unacceptable, and I will never buy from them again. It's really frustrating because they have nice, authentic items, but their selling method is terrible.

Overall, I would caution you to be careful when shopping on REVOLVE's website. They have some great products, but their inconsistency and unreliable pre-order system make it hard to trust them. If you do decide to shop with them, make sure to double-check your credit card statements to avoid any surprises.

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REVOLVE Revolve's Return Policy in Australia is a Scam: My Experience

So, I decided to give Revolve a go since they said they'd sort out returns in Australia. I got my package and it was all kinds of bad quality, so I sent it back. That part was easy enough, but then I waited and waited and waited some more. According to the tracking, they got it 13 days ago, but I hadn't heard anything back from them. No email, no money back, nothing.

I had to chase them up a few times before they finally sent me an email saying they'd refunded me. But guess what? They'd only given me back $145 US when I'd paid more than that.

When I asked them about it, they told me it was my job to apply for a customs tax refund from the government. They even sent me a link to the form, but it was all full of fancy words and they didn't give me all the info I needed.

So, I checked with customs myself and found out that only the importer - which is Revolve, not me - can apply for the refund. And now I'm still waiting for my money back and an answer about the tax.

Honestly, it's all a load of rubbish from Revolve. Don't even bother.

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REVOLVE Terrible Experience with REVOLVE: Wrong Item, Duties, and Taxes

I gotta say, I had a pretty rough experience with REVOLVE. I ordered a pair of denim back in February, but when I got them, they were the wrong model. I mean, come on, how hard is it to get the right pair of jeans? So I messaged them and asked for an exchange, and they said they were sorry and put my correct pair on hold for me. They also refunded my return shipping cost, which was nice of them.

But then, three weeks later, I finally got my package after paying a ridiculous amount of duties and taxes. I didn't get charged duty and tax from my first shipment, so I was already annoyed. And when I opened up the package, guess what? It was the exact same model I originally received! And it looked like the exact same pair that was originally sent to me! I was so frustrated that I emailed them and asked for my original order. They told me that since it was a clearance item, it was now completely out of stock. Great.

So now I'm $60 poorer from duties and taxes, with the wrong pair of jeans that I never wanted, and knowing I would never get the pair I originally ordered. They offered me a 15% discount for my order as compensation, but honestly, that's useless to me. I won't be shopping with them anymore.

I'm still waiting to hear back from them to see what they have to say. But honestly, I don't have high hopes. It's a shame, because I've heard good things about REVOLVE, but my experience was just terrible.

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8:01 am EDT

REVOLVE Quality

I have something to say about RevolveClothing but unfortunately I can't say anything good about them. I spent a lot of money and everything I received was poorly made! RevolveClothing is not a cheap store, I would even say that their prices are quite expensive, and of course I expected high quality.
I am not happy about my experience and would not recommend them to anyone. I also spoke with their support and tried to get a refund, but these people said that they can't refund me.
There was no way out and I simply couldn't do anything. I'm sorry that I wasted my money on such garbage quality products. This place is simply not worth it.

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6:09 am EDT
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REVOLVE wrong size

My sister ordered herself a dress from RevolveClothing website and the one that arrived was very big. She contacted customer service and asked for a smaller size, but they refused to replace.
They did not even explain the reason and just said that it was their final decision! It is clearly said on their website that exchanges are possible but it seems like these scammers just don't care.
Very dishonest and customer unfriendly company!

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7:36 am EDT
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REVOLVE I still haven't received the refund

People, don’t buy from the company www.revolveclothing.com. I have ordered from them, but the clothes were awful and the quality was poor. Of course, I didn’t want to wear them and decided to return the items. The seller told me that they refunded within 14 days after they have got the order back. They received the order 3 weeks ago and still no money back. Please, help me to resolve the problem.

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5:37 am EDT

REVOLVE Horrible services

I needed new shirt for my work, and I bought it from the website www.revolveclothing.com. It was mentioned that the seller provided fast delivery, but he sent me incorrect size and it was so big for me. I contacted them and told to provide new shirt and as fast as it possible, but they weren’t in hurry. I received it after 2 weeks. So disappointing. Horrible services. Don’t recommended seller. Share this information; maybe it will help other people.

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About REVOLVE

Screenshot REVOLVE
REVOLVE is a leading online retailer that offers a wide range of fashion-forward clothing, shoes, and accessories for men and women. The company was founded in 2003 and has since become a go-to destination for fashion enthusiasts around the world. With a focus on providing the latest trends and styles, REVOLVE has built a reputation for offering high-quality products from some of the most sought-after brands in the industry.

One of the things that sets REVOLVE apart from other online retailers is its commitment to providing a personalized shopping experience. The company's website is designed to make it easy for customers to find the products they're looking for, with intuitive search and filtering tools that allow users to quickly narrow down their options. REVOLVE also offers a range of helpful features, such as customer reviews and size guides, to help shoppers make informed purchasing decisions.

In addition to its extensive selection of clothing and accessories, REVOLVE is also known for its commitment to sustainability. The company has implemented a number of initiatives to reduce its environmental impact, including using eco-friendly packaging materials and partnering with brands that prioritize sustainability in their production processes.

Overall, REVOLVE is a dynamic and innovative online retailer that offers a unique shopping experience for fashion-conscious consumers. With its focus on the latest trends, personalized service, and commitment to sustainability, REVOLVE is a brand that is sure to continue to grow and thrive in the years to come.

Overview of REVOLVE complaint handling

REVOLVE reviews first appeared on Complaints Board on Mar 15, 2014. The latest review A Fashion Haven for Trendsetters was posted on Mar 30, 2024. The latest complaint wrong size was resolved on Jun 13, 2016. REVOLVE has an average consumer rating of 1 stars from 37 reviews. REVOLVE has resolved 2 complaints.
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  1. REVOLVE Contacts

  2. REVOLVE phone numbers
    +1 (888) 442-5830
    +1 (888) 442-5830
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    +1 (562) 926-5672
    +1 (562) 926-5672
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    +1 (562) 407-3013
    +1 (562) 407-3013
    Click up if you have successfully reached REVOLVE by calling +1 (562) 407-3013 phone number 0 0 users reported that they have successfully reached REVOLVE by calling +1 (562) 407-3013 phone number Click down if you have unsuccessfully reached REVOLVE by calling +1 (562) 407-3013 phone number 0 0 users reported that they have UNsuccessfully reached REVOLVE by calling +1 (562) 407-3013 phone number
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  3. REVOLVE emails
  4. REVOLVE address
    16800 Edwards Road, Cerritos, California, 90703, United States
  5. REVOLVE social media
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    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
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REVOLVE is ranked 8 among 724 companies in the Fashion and Style category

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