Groove Bags
reviews and complaints

Upon stumbling upon Groove Bags (groovebags.com), I was intrigued by their colorful and unique shoe designs. I read some of the reviews before purchasing, but unfortunately, I should have read even more.

First and foremost, I was incredibly dissatisfied with the sizes of the shoes I received. Although I followed their size charts, all of the shoes were too big! This was a frustrating experience, especially considering the slow shipping process from China. Yes, you read that right - the shoes were shipped all the way from China, despite their "About Us" page indicating they are from Washington state. I found this highly misleading and unprofessional.

Upon opening the package, the odor of chemicals was overwhelming. Even after letting the shoes sit out for a while, the smell did not dissipate. Furthermore, the shoes were of poor quality and did not reflect the prices listed on their website.

Naturally, I reached out to customer service to share my experience and voice my frustrations. However, the reply I received was anything but professional. The representative placed the blame on me for ordering the wrong size and urged me to pay extra for expedited shipping. This lack of accountability and willingness to provide a solution was disappointing.

I also discovered that I would be responsible for paying for the return shipping, which only added to my frustration. It felt like a waste of time, energy, and money.

I must say that I am extremely disappointed with my experience with Groove Bags, and I do not recommend shopping here. While their products may look appealing online, the shortcomings in shipping, quality, and customer service make for a very unpleasant experience. Save yourself the trouble and shop elsewhere.

Groove Bags is a fantastic website that offers a vast collection of shoes, bags, and accessories that are trendy, stylish, and affordable. I was blown away by their incredible selection of shoes when I first visited their website, which inspired me to place an order for two pairs of shoes, one sneakers and one casual, on November 19th.

My excitement grew as I eagerly awaited my shoes' arrival, but I was disappointed when I received the set of shoes on December 12th. Both pairs appeared to be too small for me. However, I was pleasantly surprised when I reached out to Groove Bags and had the pleasure of communicating with Trish, who sent me a new set of shoes at no charge to me and even went over the size chart with me.

Trish was exceptional and went above and beyond to make sure that I was satisfied with my purchase. She was responsive, friendly, and professional, which showed me that Groove Bags values their customers and is committed to providing excellent customer service.

I received my new shoes by January 11th, and they were a perfect fit! I am absolutely in love with these shoes! The size chart is highly accurate, and it worked perfectly for me as I am a 7.5. Groove Bags have done a fantastic job with the entire process, and I am grateful for their commitment to quality and satisfaction.

Although it can take some time to get order confirmations and shipping information, in my opinion, the wait is completely worth it! Plus, there is nothing better than having excellent customer service like Trish's to make you feel comfortable and valued as a customer.

I am even using the casual golden retriever shoes in teal as my wedding shoes! I am excited to share my special day with Groove Bags, who has been an integral part of the process, from the beginning. Thank you, Groove Bags, for your exceptional quality, affordable price points, incredible selection, and most importantly, for having such great people like Trish on your team. You have undoubtedly earned a loyal customer in me.

As a customer of Groove Bags, I recently ordered a pair of shoes and socks through their website. After three weeks, I hadn't received any shipping information or tracking updates, which made me a bit nervous. In an effort to ease my concerns, I decided to investigate the company's reputation with the Better Business Bureau (BBB). To my dismay, I came across some negative feedback that left me feeling anxious about my purchase and regretful for not doing my research beforehand.

What I had understood was that the products were "made to order," which was fine since I didn't mind waiting. However, it wasn't until after I had paid and received my receipt that I learned the shoes and socks were being made in and shipped from China. As someone who makes a conscious effort to prioritize USA made products, I wouldn't have likely ordered from Groove Bags if I had known that upfront. When I initially found their website, I had no reason to doubt that the company was based in Washington.

Despite these initial apprehensions, the shoes and socks finally arrived about 6 weeks after I placed my order. They arrived in a single package, even though I had made two separate order transactions, each with its own shipping fee. The shoes were a nice quality and visually appealing, but the socks were rather disappointing with their generic, tube-like shape. Regardless, the socks cost me $9 in shipping, even though they were included in the same package as my shoes that I had already paid to ship.

All in all, Groove Bags was an alright company, but I can't help but feel they pushed some ethical boundaries with their little deceptions. The fact that they shipped from China was only one of the reasons I wouldn't order from them again, even though they ultimately delivered what I had ordered.

When it comes to online shopping, one wants to make sure that the company they are buying from is reliable and efficient. Unfortunately, that was not the case for me when I placed an order with Groove Bags. I searched for reviews of the company online but found very few, and noticed that they had disabled comments on their YouTube videos, which raised a red flag for me.

Despite my skepticism, I decided to order two bags, shoes, and socks from them. The first shipment took over 30 days to arrive, which I can understand given that their factories are based in China - although I wish that they had made this clear at the time of purchase. When the shipment finally arrived, however, only the shoes showed up and they didn't even fit me properly. I immediately emailed them to inquire about the missing items and returned the shoes, but they did not respond for almost a week.

At this point, I disputed the claim with my credit card company since I felt like I had no other options. I was shocked when Groove Bags blamed me for opening the claim and refused to refund me for the $45 shoes that I had sent back. Despite my frustration, I decided to give them another chance and placed another order. This time, what arrived was damaged: the faux leather bag had a box cutter slit down the side.

When I approached Groove Bags about this issue, they did not take responsibility for the damage and simply brushed me off with a generic "sorry your item is damaged." At this point, I had lost all faith in this company and decided that I would never order from them again. It has now been five months since the original purchase and although I have received some of my refund, they did not refund me for one of the items that I never received.

In conclusion, I would not recommend Groove Bags to anyone. Their lack of transparency, poor customer service, and damaged products make it not worth the hassle or the money. Save yourself the headache and find a different online retailer that values their customers.

I wanted to share my personal experience about purchasing from Groove Bags, an online store specializing in footwear and accessories. I must warn you, my experience was less than satisfactory and I urge you to think twice before buying anything from this online retailer.

My mom and I were excited to purchase two pairs of shoes for her birthday celebration. We selected shoes that featured dash hounds, which happen to be her favorite animals. The website advertised a delivery date of May 6th, plenty of time to receive before my mom's birthday on May 25th. However, the delivery date came and went, with no shoes in sight.

We contacted the company and requested a refund due to the delay, which was agreed upon with an apology and a new delivery date, which again, came and went with no shoes. Frustration mounted, and another email was sent with yet another apology and delivery date and the shoes were clearly stuck in the New York area for an extended time. By then, my mom's birthday had already passed without any news of her gift's arrival.

Finally, after several more frustrating weeks of waiting, they arrived a full TWO MONTHS after they were scheduled to as part of a further emaill conversation. Unfortunately, the quality of the shoes was extremely poor and not at all what we expected for such a long wait. It's important to note that our experience with Groove Bags was far from the only one with complaints of poor quality, long waits, and generally bad service.

In summary, I strongly advise you to avoid purchasing from Groove Bags. Not only are the delays and frustrations incredibly annoying, but the quality of the products is subpar and simply not worth it. Consider looking elsewhere for your footwear and accessory needs, you'll save yourself time, money, and a whole lot of headaches.

I recently had an experience with Groove Bags, and while it started out great, it quickly went downhill. I want to give an honest review without any bias, and highlight a few things you should consider before using this service.

Firstly, it's important to note that the products are shipped from China. So, if you're planning on placing an order, it's best to do so at least 1.5-2 months ahead of when you actually need it. This is something to keep in mind if you're someone who is often in a rush.

In addition to this, the Chinese company responsible for fulfilling orders can make mistakes, and this can be frustrating for customers. If you receive the wrong product or a damaged item, you might find that it's over the 10-day free return policy, leaving you in a tough spot. It's a good idea to cross your fingers and hope for the best, but you should also be aware that you may not be able to return or exchange your item.

To counteract this, Groove Bags offers a free pair of shoes on its website if you're not satisfied. This is meant to give customers peace of mind, knowing that if they receive the wrong product or something that doesn't fit, they will be able to get a replacement. However, it's best to request the replacement before you even receive the first pair, as it's difficult to request a correct exchange after the fact.

My experience with customer service was positive, at least until I received the second pair of shoes. At this point, it felt like they didn't really care if I was happy with the product or not. This could just be my experience, but it's something to keep in mind if you're someone who values strong customer service.

The shoes themselves are a bit overpriced in my opinion, but they do make for a great gift. If you're looking for something unique to give someone, these might be a good option.

In conclusion, if you're willing to wait a while for your order and you receive the correct product at the first try, you'll likely have a great experience with Groove Bags. However, if you run into any issues, it can be a frustrating experience. Keep these things in mind when deciding if this company is right for you.

When it comes to shopping for unique and trendy shoes, Groove Bags offers a variety of eye-catching designs that are sure to turn heads. As a cat lover, I was particularly drawn to their cat printed shoes that are both cute and stylish. Intrigued to learn whether they offer wholesale options, I read through their entire website, which provided some interesting insights.

While they do offer wholesale, I noticed a few red flags that gave me pause. For one, their only contact option is email, which doesn't inspire confidence in their legitimacy. A legitimate wholesale company should have a phone number readily available for potential business partners. Additionally, when I reached out to them via email, I received a response from Trish, who didn't provide a last name. This lack of transparency further raised suspicions.

To add insult to injury, Trish offered me a BOGO deal, which is a retail term typically used for buy-one-get-one offers. I expected a wholesale discount, and this offer left me feeling insulted. Upon closer inspection, it seems that this BOGO deal is offered to everyone, not just wholesale customers. When I pointed out the difference between their advertised wholesale terms and the offer Trish made, she responded with a curt "Sorry we can't help you!" I found this dismissive response disrespectful and unprofessional.

After reading other reviews of this company, I'm relieved that I didn't make a purchase from them. I'll stick to brands like Bob's for Sketchers and TUK cat shoes, which have a proven track record of quality and reliability. I think that Groove Bags should be reported to the Better Business Bureau, and anyone experiencing issues with their purchases should do the same. In conclusion, while their shoes may be attractive at first glance, the lack of transparency and unprofessionalism I experienced in my interactions with this company have left me feeling skeptical about their business practices.

I recently had an incredibly frustrating experience with Groove Bags, the online retailer known for their novelty footwear and accessories. It's the holiday season, and I was initially drawn to their website due to their enticing holiday deals. However, their inability to guarantee Christmas delivery on orders beyond November 10th was a major red flag for me.

I contacted their customer service team and expressed my concern about the possibility of not receiving my order in time for Christmas, as it was going to be a gift for a loved one. I even requested that the shipping address be changed directly to my friend to avoid any further delays. Unfortunately, the representative who responded to my inquiry was incredibly unhelpful and dismissive. They provided me with no solution or apology, and simply pointed to the shipping times listed in their FAQs, which I had already taken into consideration.

To my dismay, I received a shipping notification shortly after my correspondence with the customer service representative, and the package was not being shipped to my friend as requested. I immediately reached out to them again and was met with the same unprofessional, lackluster response. Not only did they offer no meaningful assistance in redirecting the package, but they also informed me that the item was coming from China - a fact that they had conveniently neglected to mention earlier. They even suggested that I contact USPS to change the shipping address, despite the obvious complication of dealing with an international shipment.

Overall, my experience with Groove Bags was extremely disappointing. Their lack of consideration for their customers and their unwillingness to uphold their promises is unacceptable. I urge potential shoppers to look elsewhere for similar products - there are plenty of quality sellers on Etsy or Amazon Prime who offer a much more reliable and enjoyable shopping experience. Save yourself a headache and avoid shopping with Groove Bags at all costs.

Recently, I was looking to buy something related to French Bulldogs for my sister and I stumbled upon Groove Bags’ website. They had a variety of Frenchie-themed tote bags and shoes that looked great in their product images. However, I soon realized that everything I was seeing was false advertising. I was quite disappointed and felt deceived by the company.

Initially, I was under the impression that Groove Bags was a small family-owned business based out of Seattle. The website seemed reliable and I didn't bother checking for reviews. Regrettably, I received an email notifying me that my shoes had been shipped from China, adding to my skepticism. After I received the "linen" tote bag, I can confirm that it was one of those cheap and flimsy bags you receive for free when any organization wants to promote themselves. It looked like it would fall apart after a few uses and could not carry anything heavy. Furthermore, the "canvas" shoes were not what I had seen on their website. The soles were made of some cheap styrofoam plastic lightweight material with no traction, the "canvas" was some type of synthetic material, and the product was also at least 2 sizes smaller than advertised. These shoes were a complete joke!

I have tried reaching out to them several times to return these awful products, but their customer service has been terrible! Groove Bags does not provide return shipping labels, and they have an extremely short window for returning items. Adding to my dismay, amidst the global pandemic, their shipments have significantly been delayed, and I would have to pay $101.00 to return the three shoddy items I ordered for $79.00 and that are probably worth $10.00 altogether. This is an absolutely unfair and ridiculous policy that they have on returns.

Given their false advertising, terrible products, and absolutely horrific customer service, I have decided to report them to the Better Business Bureau. I strongly suggest that you steer clear of Groove Bags’ website as they have proven themselves to be a lousy company.

If you're looking for a company that specializes in quirky and whimsical items, then look no further than Groove Bags. Their product range includes shoes, totes, handbags and some specialty items. But what makes them unique is their fun and playful designs that cater to a variety of interests and passions. Whether you're a dog lover, a cat enthusiast, or have a penchant for pandas or elephants, they have got you covered! Their shoe designs are particularly adorable, with different patterns and motifs that come in various types of footwear such as slip ons, tennis shoes and boots.

But it's not just about animals - they have designs that cater to different professions like teachers and nurses. They also have products that showcase your love for music, space, books and anything else you can imagine! The website is filled with pages of adorable and fun things, making it an excellent boredom buster for those who want to explore and discover new items.

Being a fairly new company, they may have had some growing pains, but their customer service has been excellent, according to my personal experience. They have the best specials too, especially their "BOGO" offer, which you don't want to miss. However, it's worth noting that the items are made in China, so delivery times may take a bit longer than what you're used to from other American-based companies. But don't worry, you will receive your goodies, and I'm confident that you will be as happy with your purchase as I have been with everything I've bought from them.

What's more, their totes are not only cute but also practical. I've used them for dog grooming supplies, needlepoint yarns and piano music - but they would also be perfect for helping kids keep their things organized and tidy. So check them out, have some fun exploring their site and enjoy your time with Groove Bags!

I wouldn't recommend shopping on Groove Bags' website at all. Although the reviews on the site are mostly positive with 4 and 5-star ratings, my experience was nothing but dreadful. The items I received were of extremely poor quality, and I wouldn't want anyone to waste their money on it.

I ordered custom sneakers, and they only printed one picture on them despite my asking for two images. The tote bag I ordered was poorly made, and the socks were too tight and uncomfortable to wear. I do not see myself buying anything else from this website.

On top of the quality concerns, another thing to note is that you will be bombarded with emails once you visit the site. Additionally, it's worth mentioning that the merchandise is shipped from China despite claiming to be a Washington State-based family business.

I can only liken the quality of products to something you would purchase in a dollar store. Overall, I cannot recommend Groove Bags as a go-to destination for fashionable and high-quality products.

I recently purchased a pair of shoes and a tote from Groove Bags and although the shoes are cute, I'm not convinced they're worth the price. With a hefty price tag of $50, I was disappointed in how they felt once I received them. They were shipped from China which took quite some time, but when they finally arrived, I noticed that they felt quite light and almost cheaply made. While they may be great for just wearing around the house, I wouldn't feel comfortable donning them outside.

That being said, the tote I purchased is also quite adorable, but like the shoes, I don't think it's quite worth the expense. While I appreciate the design and style elements, I don't think the cost accurately reflects the quality of the item.

As such, I'd advise taking your business elsewhere. The only reason I'm not returning my shoes is because I took advantage of their BOGO deal and only paid around $25 per pair which is what I believe they should be charging in the first place. Ultimately, this was not the experience I was hoping for when shopping with Groove Bags.

I had a less than desirable experience with Groove Bags (groovebags.com). Initially, I ordered shoes from them in February but received them only in August which was much later than expected. The long wait time and the lack of communication from the company made me give up on ever receiving my order. However, the shoes were delivered to my doorstep and I was able to open the boxes.

To my dismay, the shoes were of poor quality and made with the cheapest material. The fit was extremely tight, and I could barely put them on because of the lack of stretch. What's more, I noticed the soles were falling out, which was a clear indication of the inferior nature of the product.

Despite reaching out to the company twice for a refund, I never received any response, which was disheartening. Though they sent a little card with some stickers, the overall experience was unsatisfactory. The only positive thing I could take from this whole ordeal was a sticker of a pitbull with flowers.

While I must commend Groove Bags for offering beautiful designs on their website, the lack of quality and poor customer service leave much to be desired. I would not recommend this company.

I recently had an experience with Groove Bags (groovebags.com) that left me feeling incredibly disappointed. As a doting parent, I was eager to find unique graduation and birthday gifts for my daughters, and this brand seemed like the perfect choice. However, my optimism quickly turned to frustration when I realized that the delivery process was exceptionally slow.

Despite placing my order in mid-May and checking the delivery time frame on the website, I found myself waiting and waiting without any sign of my items arriving. I even reached out to the company to inquire about the estimated delivery date, but was simply directed to contact my post office for assistance. Later, I learned that my package was held up in customs - information that was not made clear on the website beforehand.

Eventually, my long-awaited gifts did arrive, but only in mid-July - far too late for the special occasions I had intended them for. After this experience, I can honestly say that I won't be ordering from Groove Bags again, and I certainly don't recommend it to others.

When I first heard about Groove Bags and saw their impressive inventory of face masks, I was intrigued and quickly decided to make a purchase. What sold me even more was the fact that this company was based in the U.S, offering me the assurance that the products I received would be of high quality. As soon as I received my first batch of masks, I was pleased with the product - the masks were fun, aesthetically pleasing, and came with filters and nose pieces that provided the necessary protection.

However, with time, my experience with Groove Bags became quite mixed. For one, I wasn't so impressed when I found out that the masks were actually manufactured outside of the U.S, which meant that it took longer than expected (generally a month or so) to receive my orders. Additionally, I recently received the wrong order, which was incredibly frustrating in itself. When I contacted the company (whose office is in the U.S.) about this, I was surprised and disappointed to hear that they refused to refund the $25 shipping fee, which I felt was a pertinent issue that needed resolution.

After numerous emails back-and-forth with their customer service, I eventually managed to receive the correct order. However, even at this point, my disappointment continued given that the masks no longer had a seam where the nose piece could be inserted. This change not only made the masks less effective in terms of their protective functionality, but it also made me question the overall quality of the products that they were producing.

All in all, while my initial experience with Groove Bags was a good one, the subsequent issues that arose left me feeling rather let down.

I recently purchased a pair of shoes from Groove Bags' website in March, excited to add them to my collection. Upon placing my order, I had assumed the company to be based in the United States, only to later find out that the shoes actually come from China. While I was initially hopeful for their arrival, my shoes have unfortunately been sitting in a facility in China since they shipped in the first week of May.

Frustrated with the lack of information regarding my order, I reached out to the company to inquire about updates and was met with a response stating that they have no control over the situation and that the shipping information wasn't being updated. Despite being told that the shoes were possibly already on their way, nothing has surfaced since that communication two weeks ago, and I still haven't received my package.

This has left me feeling disappointed as I had paid a lot more than my typical spending on shoes; they were intended as a gift which is no longer needed, but I still want to receive them. To make matters worse, reviews from other customers suggest that I may not even be entitled to a refund. Today is June 11th, 2020, and I remain uncertain and dissatisfied with my Groove Bags experience.

I recently had a disappointing experience with Groove Bags (groovebags.com) and felt compelled to share my thoughts. Firstly, I must share my frustration with the company's refund policy. It is quite inconvenient that they refuse to issue refunds without receiving the purchased product back. As a consumer, this protocol can be very discouraging and makes the overall purchasing experience quite tedious.

My order was placed over 10 weeks ago, and unfortunately, my package has been stalled in Shanghai since May 22. I have not received any updates regarding the shipping status and the lack of communication has been frustrating. Despite being told that the order is on its way, it has been over 6 weeks since my last update and my excitement has dramatically dwindled. I am beginning to believe that my item is lost and that I will never receive it.

I understand that the pandemic has made shipping more challenging in many cases. Still, as a consumer, it's frustrating when one company uses it as an excuse when many other companies have been able to fulfill orders efficiently during this period. I have placed and received many orders from various companies during this pandemic. While shipping may take longer, it has never taken as long as ten weeks.

I am genuinely disappointed in my experience with Groove Bags, but I understand that mistakes happen, and there may be things outside of their control that have influenced my experience thus far. Despite my frustration, I will use this experience as a lesson to be more cautious, and I will take the time to warn others that may be considering doing business with this company. While my experience wasn't precisely what I had hoped for, I do hope that others have better experiences when purchasing from Groove Bags in the future.

I had high hopes for Groove Bags, as their website had such a wide range of shoes to choose from! However, my excitement quickly turned to frustration when it took over two and a half months to receive the four pairs of shoes I had ordered on April 16th. Despite reaching out to the company on June 2nd, it was explained that delivery times were slower due to COVID-19. Nonetheless, I found it incredibly frustrating that it had taken so long to receive my order when I am fully aware of pandemic-related delays.

It seems that the company's CEO needs to step up and better manage productivity and operations, for lagging work standards are sure to lead them to the bottom of the ocean. With their lackadaisical approach and inefficient processes, they are doing themselves no favors in terms of customer satisfaction. If I do not receive my order or a refund by July 3rd, I will have to contact the Better Business Bureau.

Truly, it is disappointing to see a company with such potential risk their reputation and well-being over something that is entirely within their control. Currently, I would rate them just above Nigerian phone scammers, yet just under a lemonade stand managed by a seven-year-old on the corner. It is my sincere hope that Groove Bags will readjust their priorities and practices so that they can one day achieve success with their customer base.

This is a cautionary tale for anyone considering purchasing from Groove Bags (groovebags.com). Unfortunately, this reviewer's experience was filled with disappointment and frustration. After placing an order in February, the product failed to arrive by the end of March and continued to be a no-show throughout April, May, and June. The customer attempted to cancel the order but was advised to wait until the product arrived and could then be returned. When a dispute was raised with PayPal, no refund was given, and the company would only provide a generic China post tracking number that failed to confirm the whereabouts of the item. Eventually, a smelly and poorly made pair of shoes arrived in damaged packaging that didn't even fit despite being ordered in the correct size.

To add insult to injury, the company insisted that the customer pay for postage in order to return the faulty item and receive a refund. This situation left a lot to be desired and served as an unfortunately costly lesson for this reviewer. Their advice? Don't make the same mistake and avoid purchasing from Groove Bags entirely.

I had a recent experience with Groove Bags, and I would like to share my thoughts on their products and service. Unfortunately, my experience was not the best, and I have some concerns that potential customers may want to consider before making a purchase.

To start with, I placed an order on groovebags.com back in March, but I never received a confirmation from the company. Despite this, I decided to wait for the products to arrive, which ended up being a mistake since they never did. I spent $58, thinking that I had chosen a BOGO option that included two pairs of corgi shoes, but when the package arrived, it only included one of the pairs I wanted and another that Groove Bags had apparently picked for me.

In April, I decided to inquire about the whereabouts of my order, and the company told me that they were still in China. Given the COVID-19 situation at the time, I understood there might be some delays, but I was disappointed to hear that there was no ETA for my order. Fast forward to July, and the products are still somewhere in the US, with no indication of when I might receive them.

This delay has been frustrating for me, especially since I may be moving soon, which means the chances of me actually receiving these shoes are slim. Furthermore, I have read some reviews that suggest the quality of the shoes may not be great. This revelation has added insult to injury, and I am now considering requesting a refund for my purchase.

If I had known that it would take this long to get my order, I would have chosen to buy shoes from a local store, where I could be sure that I would receive them in a timely fashion. In hindsight, I wish I had done more research into Groove Bags before making my purchase.

In conclusion, while I cannot speak to the quality of the shoes myself, I would advise potential customers to consider other options before buying from Groove Bags. If you are looking for corgi shoes or other unique items, you may want to look on Etsy or other similar websites, where you are likely to find a wider range of options and better customer service.