Kapruka.com
Reviews and Complaints

I ordered a product from the Kapruka website and used a coupon, but it didn’t work due to a website issue. I canceled the order and placed a new one through the mobile app, where the coupon worked. I received the product within a week, but I haven’t received the refund for the canceled order.

I am frustrated because it’s been three weeks since I canceled the order, and I still haven’t received the refund. I’ve been trying for over two weeks to resolve this.

Order Number: VLKRB560F10E
Date of Cancellation: 26 / August / 2024

i did order flower arrangement and kitchen sink organizer,
but they sent me a completely different flower arrangement and it was extremely ugly wasn't even the in the picture what showing on their sight
sink organizer was very bad cannot even assemble
i did sent the picture that what I got
and say they going to issue a voucher and did receive $4 discount after all they made a mistake from their end very bad customer service, they don't bother to replied, and i had a previous issues, whenever i did order vegetables and fruits always get very bad qualities.
Please please people do not order from this company
try to look for alternative sights
some time back they did price gouging too.

Such a cheap way to treat your loved once. They deliver cakes and it’s also after 24 hour late. Finally giving reason saying cake shop says should consume in 24 hour but once contact cake shop they said can keep for 5 days in refrigerator. They don’t communicate decent to fix their fault and finally we got expired cake deliver after 24 hour from payment and non take responsibility. This qurrirr service not an online shop and non to responsible.

This is quite disappointing. Why do even those of you take so long to issue a refund. I received an overly bill. I got overcharged when I entered my card information. What happened may have been an error, but waiting this long for a refund and not being able to get in contact about it is actually extremely bad. This is just incredibly unfair, in my opinion. Since July 9th, I have been waiting for my refund. My order number is AE0A5C360E74.

Please look into this as soon as you can and return my money as soon as you can. The wait is rather lengthy. Please be understanding.

I have ordered a rs 23,300 worth gift on 1st of March and they have charged me rs 43,700 by mistaken. I am really disappointed about their payment gateway as they introduce themselves as Sri Lanka’s largest online shop and it is a shame that they cannot even handle and maintain the basics of a payment gateway. After several emails, I contacted them and they confirmed that they have overcharged me due to an issue in the system and they promised to refund me the overcharged amount which is rs 20,400. After 2 weeks, the refund is credited to my account and it is just rs15,800 (53 USD) and they do not know what happened to my remaining rs 4500. Still I did not get my total refund.

I ordered a gift for my parents anniversary with 3 items. Gifts supposed to deliver on 24th after 7pm. But one of the items delivered on 24th 3pm where there's no one at home and returned it back and again resend on 26th 3pm. And the other order delivered on 25th at 7pm.
The cake I ordered which delivered was wrong. My order was a White Forest Gâteaux and they delivered a chocolate cake. This is completely wrong because this is not what I ordered.
Order number: VSEPA995642A

I ordered a surprise gift and the site accommodated the date I specifically requested. Today I contacted the customer service but they said that the delivery may be a day later than expected. Very disappointed with the service and ruined my whole day. I have lost my faith in Kapruka for so long and do not recommend Kapruka to anyone. Very bad service.

I have ordered a birthday cake as a surprise gift. I went through kapruka because site accepted my specific requested date for deliver. Same time i contacted customer service but they said delivery can be fulfilled after two more days than expected. Right after i requested for the refund. They deducted 5 dollars while refunding for nothing. Very bad service and i would never ever recommend kapruka. Com for anyone.

I recently ordered a cake from Kapruka to my family in SL with the order number VBRN6F34F178

item name - Cinnamon Lakeside Tiramisu Cake-cakeTA00176

even though it was delivered on time the item received is not what it was marketed and extremely disappointed of this quality control of what they sell.

I have attached images from what Kapruka shows on their website and what they received. Worst service, Quality control and faulty marketing from Kapruka

order VLKR96EAFB57

This is the worst experience I have ever experienced with an online order. I ordered this cake and sent it as a birthday gift for a little girl on 03/02/2022. The order was delivered after 6 pm. I had to call Kapruka hotline and find out about it because it was too late. And oh god! the cake I ordered and the cake they delivered was too different. It's like a cake made to practice. The quality and the expected appearance was not there. I'm not satis about the service I received here. Also, It's not what I expected and it's not what you actually shown on your page. Exactly! this is the worst!

I placed an order to buy a microwave oven & paid full amount with delivery charges. Yet they failed to deliver the product. They have very poor response & control over their delivery system. Reference Number is :VLKR57908***
Suggest sri lankans to consider using other online services to buy products.

Hello,
I have purchased an Oximeter valuing Rupees 3550/- and received it on 12/08/2021 (Kaduwela, Sri Lanka).
And I faced a big issue with incorrect readings in this device. ( I have cross checked with another one)
Then yesterday I made two inquiries to your help desk and did not receive any favorable reply. Here I have attached a pic of reading with two different devices.

Green Device - Correct reading
Blue Device - Incorrect reading (Purchased from Kapruka)

Please see this issue and attend ASAP.

Thank You,
Jeeven Ariyaraten
Mob No - +[protected]
e Mail - jeeven.[protected]@gmail.com

I have ordered a gift pack reference number VSEY8A1762E8 on 1/7/2021 to be delivered to Kilinochchiya on 3/07/2021. On the bill I have been shown the amount of the bill of the gifts os Rs.9960 and the delivery charge was Rs.2900.
But from my account the amount of Rs.18721.60 has been charged for the order. Please clarify the issue.

The extra amount should be refunded to my account. Please do not break the trust on your service.

Totally disappoint about the cake. was not in order status. The cake was totally melted & cannot be cut. It was kept in the fridge after delivered upto now but didn't harden. Can't even eat it as a cake
This was bought it as a birthday cake for my mother. we are always buying from kapruka. Totally not happy this time.

I requested for a blueberry cheesecake from Hilton to be delivered through kapruka, but the website says that it's out of stock, i called Hilton cake shop and they said that they do make it. I emailed kapruka to inquire about it, but no response. I forwarded it again, asking for a quick response, but they ignored my email. I have made huge orders through kapruka, and i am very disappointed about the way i was treated. Please take action against the injustice done to me. Thanks

I received an email saying that Kapruka presently was facing a few difficulties in delivering the order that placed and they may not be able to proceed.

In order to discuss a few options I was asked to call +[protected]. Even though I called multiple times during their open times (6.30 am to 9 pm), no one answered the call or just didn't talk and kept the line going.

I have already paid the money. The delivery was not carried out and nobody even picks up the phone.

Very disappointed.

I have an inquiry for order no. AN2A3CFB27B3.

(1) Missing item in the order.
VARIANT[size-M]Printed office blouse - LB090031Badge-clothing02115

(2). Wrong size of shirt sent .Ordered 15.5 but received 15.
And I spent around $20 for this shirt, but you have sent a low quality shirt, it's around Rs.1700

VARIANT[Size-15.5]SIGNATURE LONG SLEEVE SHIRT-4011917-clothing02184

Answer to your Kapruka product enquiry

Kapruka.com
To
[protected]@yahoo.com
Oct 29 at 3:35 AM
Dear Kapruka Customer,

Thank you for the question asked about the below product. Here is our answer.

Question: Hi,
I yesterday order one of these oven(VLKR302658D9) I noticed that another seller who sells the same product same model number but different images. https://brownsdeals.com/collections/electric-oven/products/sanford-45-lts-electric-oven-sf-3608eo

Answer : Thank you for pointing out our mistake. Extremely sorry for any inconveniences caused, the images will be updated soon.

Product Link : https://www.kapruka.com/shops/deliveryProductPreview.jsp?utm_source=faq&id=elec00A2011

Thank You.
www.kapruka.com - Kapruka (Pvt) Ltd.
Colombo Office - Phone: +[protected] / Fax: +[protected]
--------------------------------------------------------------
Hi,
Refer to the above email, I would like to bring to your attention that well known company like kapruka were misleading and
Unsubstantiated by not providing accurate product information, feeling cheated after a purchase. After this experience I became more cautious and will request all the readers to be more cautious as well.
Thank you.

1. Complaint details regarding kapruka delivery are forwarded herewith as an attachment for your kind perusal. It is to inform you that I made my order after verbal confirmation made by kapruka hotline (i'm possessing with audio recordings) weather item can be delivered on 01 june 2020. But, on 31 may 2020, I made a call again to confirm the delivery and that time they came up with reply they will not be able to deliver the item on 01 june 2020. Even as a service provider they failed to inform the inadequacy until I made a call my own.

2. According to their explanation item could not be delivered due to curfew imposing on 31 may 2020 (but I requested to deliver it on 01st june). My concern is why they confirmed the delivery at the time of placing order even though they didn't have any mechanism to do such (curfew placing news came by 1235hrs and I made my order after 1430hrs).

3. This is a clear showcase of as company kapruka only worry about making a profit from any situation without even confirming to the standards and service determined by the service provider. I am disappointed with the service provided and even after informing the situation hotline/customer care personnel and responsible officials failed to handle the case positively.

4. By the time i'm sending this email, kapruka failed to deliver the item as per the requested time of delivery when making the order. So, it seems like that these delivery guidelines and request are just for promoting their service and continuously kapruka failed to comply with the agreed standards.

5. Hence, it is requested to inquire about the inconvenience faced by me by keeping trust in a renown service provider by paying more than rs. 800 extra money (for delivery + other chargers).

6. This kind of service providers should be blacklisted to provide an example to others to standardize the online delivery services in the country as well as mitigate the issues faced by customers.

7. I'm expecting to write the issue to he the president and other responsible personnel in the government as a lawful citizen.

8. Sir, I hope and request proportionate legal action will be taken from your side.

Thank you very much

Order #VLKR17A0796D
Orders place on the 28th of March .due date 5th April
I called their hotline just to ensure that the deliveries will go through today .
They informed me that non of the orders will be processed
Is this justified!'