NewChic
Reviews and Complaints

The quality of the products from NewChic is absolutely terrible. At first glance, the items look great, with a flower elegantly curling up the side to an understated bloom. I decided to order three variations of the product. However, the items were shipped from Asia, and it took over a month for them to arrive. When they finally did, I was disappointed to find that two of the three items were not the size I had requested. But that's not even the worst part.

The cloth used in the products was so thin that it wouldn't last two washes. And to make matters worse, that handsome flower design? It was an IRON-ON! To be exact, only half an inch of the border was plain clear iron-on plastic. I was extremely unhappy with the quality of the products and decided to complain to NewChic.

Their response was not satisfactory. They told me that I would have to mail the items back to China or accept a refund of only 20% (I can't recall the exact percentage). I was so frustrated that I just shrugged and said, "gimme the money," no matter how little it was.

Overall, I would not recommend NewChic to anyone. The quality of their products is extremely poor, and their customer service is not helpful at all. It's a shame because the items looked great on the website, but the reality was a huge disappointment.

Order: [protected]

This company is a complete disaster! They don't have any customer service and they make promises they can't keep. I ordered two items that were supposedly in stock on March 30th, but they didn't ship them until April 12th, which was a Sunday. It's now June 3rd and I still haven't received anything! They claim that it takes 10-45 business days for delivery, but they only count weekdays. Who do they think they're fooling? Mail travels on weekends too! These scammers are just trying to rip people off.

I've tried to escalate this issue with PayPal, but it's been a nightmare. I wouldn't recommend this company to anyone. If you're smart, you'll stay far away from them. They're nothing but a bunch of crooks who don't care about their customers. Don't waste your time or money on NewChic!

I bought 2 sweatshirts and a pair of sweatpants from NewChic, all in size L. One of the sweatshirts was just fine, but the other one was a total disaster. It was 3 inches shorter and 5 inches less in width than it was supposed to be, and I could tell this just by looking at it and using a measuring tape. I contacted their customer service about the size discrepancy, but all they told me was that I could buy the items again. I don't understand how this would solve the problem, and I don't think it's fair that I should have to pay for their mistake.

I tried reaching out to their customer service 3 more times, but I haven't received any response yet. This is really frustrating, and it makes me regret buying anything from them. The quality of their products is not worth the price they charge, and their sizing is not consistent at all. On top of that, their customer service is non-existent. I would not recommend NewChic to anyone who wants to buy clothes online.

I'm from Botswana, Africa and I've been shopping at NewChic for a while now. Even during the Covid-19 pandemic, I was still able to receive my orders. However, lately I've been experiencing some issues with my orders being cancelled without much explanation. It's really frustrating because I don't understand why this is happening. I mean, the world is slowly recovering from the pandemic and most countries have lifted their lockdowns, so why are my orders being cancelled now?

I can't help but wonder if this is some kind of discrimination against certain markets. It's not fair that some customers are being treated differently just because of where they live. We should all be given the same level of service, regardless of our location. After all, flights are still operating all over the world, so there's no reason why my orders can't be delivered to me.

I really hope that NewChic can sort out these issues soon because I really enjoy shopping on their website. It's just a shame that these cancellations are ruining the experience for me. I understand that mistakes can happen, but I just wish that they would communicate better with their customers and provide more information about why orders are being cancelled. Overall, I still think that NewChic is a great website and I will continue to shop there, but I really hope that they can improve their customer service in the future.

So, I recently bought a pair of men's shoes from newchic.com and let me tell you, it was quite an experience. The AD picture showed a product in a cool design and good look, so I thought, why not give it a try? But boy, was I in for a surprise when I received the shoes. The color did not resemble the nice leather-like color from the ad picture. Instead, the shoes had a pink shade from 100 meters away. And the quality? Let's just say it was a disaster. The workmanship was just terrible. The stitched part did not fit together, and the cutting was more like chewing. One part of the shoe was made from bad quality squashed material. It was a total mess.

When I asked for a refund, I received a reply that said, "a partial refund AUD 27.87 for you, and you can keep this product." I mean, seriously? That was not what I was expecting. But eventually, I got a full refund through "buyer protection." The only good thing I found from newchic.com was the AD edited picture. That was a 100% good job.

Overall, I would not recommend buying from newchic.com. The quality of the product was terrible, and the customer service was not up to par. It was a complete waste of time and money. So, if you're looking for good quality products, I suggest you look elsewhere.

I bought four different pieces of clothing from NewChic and I was pretty disappointed with my experience. The sizing was all over the place and didn't match up with what they said on their website. I tried to return the items that didn't fit, but it cost me almost $30.00 to send them back to China for a $50.00 refund. I never even got my refund in the end. Instead, my return package was rejected and I only just got it back after almost half a year since I sent it.

I noticed that NewChic's policy is that they'll only give refunds if you return the items within 30 days. But I didn't even get my purchase (or any shipping information) until after 30 days had passed. I ordered my stuff on July 4th, but I didn't get any shipping info until August 5th. I finally got my package around August 12th.

If you're someone who cares about being able to return and get refunds for your purchases, I'd recommend looking for a different company to buy from.

I gotta say, I'm a bit of a newbie when it comes to Newchic. I was excited to try it out, especially since they gave me a 15% coupon for being a "new sign in." But let me tell you, it hasn't been smooth sailing so far.

I tried to pay with PayPal, but it kept crashing on me. Finally, I got it to work, but when I went to pay, the price was higher than what I expected. Turns out, I lost my coupon somewhere along the way. I went back to my email to try and use it again, but it said it wasn't available. Bummer, right? I mean, it was only $5 and some change, but still. It's not the best feeling when you're given something and then it disappears because of some technical difficulties.

Anyway, I'm hoping that the actual order will be a better experience. I'm crossing my fingers that everything arrives on time and in good condition. I'll definitely update this review once I receive my items.

I gotta say, I was pretty disappointed with my experience shopping at NewChic. The clothes I ordered looked nothing like the pictures on the website, and it took over a month for them to even arrive! When they finally did, I was shocked at how poor the quality was. It's like they used completely different materials and stitching techniques than what they advertised on the site. I mean, I felt like I was wearing clothes made for a Barbie doll or something!

To make matters worse, I live in the USA, so returning the items would have cost me more than what I paid for them in the first place. So, I ended up keeping one item and throwing the rest away. It's just not worth it to deal with the hassle and expense of returning things to this company.

Honestly, I feel like NewChic is taking advantage of people by charging such high shipping fees for returns. It's like they know that most people won't bother with the hassle and expense, so they can get away with selling low-quality items. I wouldn't recommend shopping here unless you're willing to take a big risk. Lesson learned: always look for free shipping returns when shopping online!

Bought a pair of shoes from NewChic and was pretty excited to receive them. However, when I opened the package, I noticed that the finish on the shoes was peeling off. I was pretty disappointed and decided to contact their customer service team to see if I could get a replacement or a refund.

After sending them a clear photo of the damaged shoes, I was told that they wouldn't be able to offer me a replacement or a full refund because the damage didn't affect the operation of the product. I was pretty frustrated with this response, but decided to see what they could offer me instead.

To my surprise, they offered me a measly 30% of the cost of the shoes or $6+ dollars and told me that I could keep the damaged shoes. I was pretty shocked by this offer and couldn't believe that a company would offer such a low amount for a damaged product.

I decided to accept the offer, mostly because I wanted to see how low they would go. To my surprise, they then offered me 50% of the cost of the shoes or $11+ dollars. I was pretty amused by this point and couldn't believe that they were still trying to lowball me.

Neither of these offers included refunds for taxes or shipping, which was pretty frustrating. In the end, I decided to keep the damaged shoes and wear them everywhere. I'll definitely be telling everyone that asks where I got them that I purchased them from NewChic.

Overall, I was pretty disappointed with my experience with NewChic. While I understand that they couldn't offer me a replacement or full refund, I was pretty shocked by how low their offers were. I probably won't be purchasing from them again in the future.

I gotta say, I stumbled upon NewChic's website and was immediately drawn in by their selection of clothing and accessories. However, I did run into a bit of a snag when I accidentally ordered two of the same dress and couldn't figure out how to cancel one of them. So now I'm stuck with two identical dresses, but hey, maybe I can turn one into a skirt or something.

Another thing that kind of annoyed me was the after pay option. I lost track of how many times I had to go through that process and I really hope I wasn't overcharged. It would be great if NewChic could simplify that process a bit.

Despite these issues, I really do like a lot of the items on NewChic's website and the prices are pretty great too. I used to order from them frequently a few years ago, but stopped because I couldn't figure out how to return something I didn't like. It's a shame because I really do like their stuff.

Before I order from NewChic again, I'll definitely do some research to see if they've made any improvements to their website to make it more customer friendly. Overall, I think NewChic has a lot of potential, but there are definitely some areas that could use some improvement.

Purchased a men’s shoe, newchic AD picture show product in cool design and good look.

What I receive it is absolutely not compatible with picture. Colour does not resemble nice leather like colour from ad picture. Shoes had a pink shade from 100 m. you must see PLASTIC, Workmanship just disaster, stitched part does not fit together, cutting is more lake chewing, one part of shoe was from bad quality squashed material. When I asked for refund received reply?...a partial refund AUD 27.87 for you and you can keep this product." I eventually get full refund through "buyer protection". Only quality I found from newchic.com is the AD edited picture, this is 100% good job.

I ordered 3 bras. Sent X large which is not what I orderd. Can't wear and there is no elastic around the bottom to keep bra in place. Bra ends up ontop of my breasts and under my neck. Bra does not stay in place without elastic. Customer service Email has been disabled.

I placed an order in late June for shoes and clothes. My credit card was charged on June 22, 2021. I have not received the order. I cannot find a phone number where I can call them. I tried to contact them online but their form requires you to select the order number but there is no order number listed. My order number is [protected]. They have an incorrect email address for me on the form. I would like to have the $104.58 that was charged to my credit card refunded. If possible I would like interest on that money as well. I can be reached at [protected].

I purchased two pairs of shoes on 8/5/21. When they arrived 8/18/21, one pair fit fine and the other was WAY TOO large.
I spent an hour (seriously) on the help chat with two different people there. I could only get them to help when I threatened to process a charge-back. Then... they offered me a 20% refund. NOT full refund... 20%. Or I could send them back to CHINA... yes CHINA and pay for that. Then after they arrived and were "logged in" to their system. I could contact the again! to TRY to work-out the exchange.
This is completely unacceptable. I want a full refund and I will NEVER bother them with my business again.

BEWARE! This is a Scam.
The advertisement on Instagram and Facebook offered "VIONIC" sandals. I ordered two pair of toe post sandals on 6/17 - one in Coral color and one in Berry color. I paid $43.98 through PayPal.
On 7/13 I received a package with two pairs of toe-post sandals; both were had Teal Green straps and oth had tan soles (definitely NOT the colors I ordered) and each package was a different size. NEITHER of the sandals had the VIONIC brand name on them! (The Vionic brand is routinely on the bottom of the sandal), so these were obviously knock offs.
The advertising was false and illegal as they advertised the VIONIC brand name. I emailed several times stating the order was wrong, and never received any response to my emails asking them to send me the correct sandals.
DO NOT BELIEVE THEIR ADVERTISING!

I made a purchase from New Chic which had listed many positives about this company. When my purchase arrived one item (a dress) had a large and a small bright pink stain in the from in the white area. The other item did not fit (a pair of sandals). I received the return information, repackaged the items and went to the post office today [protected] to mail it back. Much to my amazement it would cost 44.00 to return because it must be returned to China (although it was shipped from Segundo, Ca.)! Really? I have to pay customs and all other costs for something that came from California? Never will I do business with them and I will spread the word. I will take the loss. Unfortunately, this is a painful lesson learned! Believe me, I have already let this pathetic company know.

Order # [protected] placed 12/02/20. Some items were delivered, these were not. 1. Floral sweatshirt (XL), SKUG69545 ($28.99), 2. Knit color-block shawl SKUD51502 ($18.99).

A sub-order was created from the above-referenced order. This new order number is [protected]. I have heard nothing about shipping, carrier, or anything in four months. Included in this order are 1. Embroidered multicolor handbag, Color #01 ($25.99), 2. Colorful flower print O-neck sweatshirt, Color Cyan, (XL), ($28.99). N0 SKUs were given - no more info
given at all.

I have heard nothing since their email of 12/02/20.

My complaint is not resolved to my satisfaction.
I ordered a winter-weight cotton garment with ribbed cuffs and neck. I received a thin, flimsy, slippery garment with the same printed pattern.
I want both my purchase price as well as the shipping costs refunded. There are many garments I would have ordered if this company was not dishonest and I had received the garment I ordered. Bait and switch, catfished by New Chic. L. Krueger.

We are still awaiting for part order.

Order No 93360029.

Item Cartoon Print SKUG12026 (1) x 15.39
Vintage Print T-Shirt SKUG51316 (1) x 16.93.

Do you know when we will receive the order.

Order placed 30/11/2020 .

Order number: 69444495
Date. of export: 2019-07-08
SKU 693941
Men hand stitching soft leather sandals.

Not arrived yet, to adress
Lennart Å. Mellberg, Storgatan 39, 24330 Höör, SWEDEN

I'd be very happy about some kind of answers /Lennart