NewChic
Reviews and Complaints

Order was placed on November 16, 2018.
It was paid for from my Discover Card account.

Please refund payment or send me the cap that I ordered because it is getting colder down here in S/E Texas and I need it very much.

Thank you in advance for handling this matter.

James A. Solomon
30910 Oakbourne Road
Waller, Texas 77484

[protected] Order Number: [protected]

I ordered 2 pars of shoes from belgium on November 2nd for an amount of 67.76 € which was output of my visa card. I did not have a confirmation of order and I since then do not have any more any news.
Can you check where is my order and send me a email with the delivery date.
Best regards,

Philippe LAMARCHE
162 route de Cruviers
30360 Saint Césaire de Gauzignan

The two pairs of shoes that I ordered do not fit. I need to exchange for a larger shoe or a return of my money. My checking account was debited on 9/27/18. I did not receive the shoes until the third week in October. They were purchased for a trip that I am leaving for on the Nov, 20, 2018. Please ensure that I either get a refund of my money or an exchange of sizes before Christmas

I was sent a size larger than I ordered. The order arrived without an invoice. Their email address shown on their website to ask their permission to return the product was returned as an invalid email address. The time limit to contact NEWCHIC is within two weeks. Their appears to be no customer service. The post office informed us it'd cost between $60-$80 to return the items.

I ordered a pair of Brogini Forte Boots in size uk 6 on the 28th August 2018, order #59

I actually received two pairs of Sunglasses (Ray-ban or copies) despite the fact that the address label states shoes - sunglasses are not shoes !

This company seems to operate under various names

The website no longer has the Brogini Boots advertised if this is so I request a full refund

I received shoes that are the wrong size and don't fit, I need to return them but they won't reply to emails.

I would like to get the proper size or my money back as I like the shoes. I can't believe a company that seems to have nice looking and quality products would be so deaf to my complaints. I guess a real scam company that hopefully others won't fall for their untruthfullness.

doing live chat with some one phone went dead my name is micheleParke 48 strathmore blvd. sarasota fl 34233 telephone [protected]. i want to ordermore shoes for christmas, everyone loves them. can you tell me when to expect mine? how long is shipping time?i can not get in touch with no one i am poor and do not get to by thing often.is this a scam. iwas going to order more but want to speak to a live person. i was on publishers clearing house when there add popped up. so i checked it out and bought a pair of beatiful shoes. do they work with pch? can you check this out for me.please.i would order more as every has picked out something.please let me know if its a scam, . who can i call to speak to live person? thank you very much. help!

On August 19, 2018, I ordered 4 Mickey ear lanyards and have not received any yet. The transaction # is 164267376V875430X, and invoice ID is [protected]. These were to be shipped to Doug Aamold at 3190 Highway 95 Lot 1333, Bullhead City, AZ 86442. I don't have a web address as I followed a link on Facebook, and paid through PayPal. At this time I am requesting a refund of my money. Thank you.

I order 13 items shirts on large, was change for 3xl,
Under ware on medium, was change for 2xl
I ask to send me the correct size toll me the order was shipped, how was shipped on the same day? I order by 9: am and the email I received was at 9:10, no way the can be shipped on the same day in 10 minutes?
I ask to cancel the respond was the items was already ship (she was lying)
The only way to contact these people is on their chat side and refuse to provide me a phone number the only way to get my money back is wend I receive the shipman to sanded back on my own cost, do not have a return label for free and now I have to pay for the return and then I will be charge restoking feeds
They change the size on my purchases, they make the mistakes but now I have to pay?
Do not buy anything from this company is pure scam

The shoes that I ordered did not fit my feet. In other cases of online shopping, one would just simply return for an exchange. But due to THEIR protocol, I ended up having a 1hr 50 min (ALMOST 2 HOURS!) conversation with a representative over Live Chat to get 'permission' to send them back.

In the chat, she required me to take photos of my feet with measurements to show my size. I didn't have anyone around to help me so I had to haphazardly take my measurements with a tape measure. At times, I had to sit down (If anyone knows about measuring for foot size, you have to do it standing up!). Needless to say, she argued that I ordered the wrong size and insisted that according to my photos I should've ordered 3 sizes smaller. However, in one photo I provided, I held the shoe up to my foot---clearly 3 size smaller would not have even FIT my foot, let alone my toes. She was basically telling me that I did not order the right size. I do believe I know my feet the best and know what sizes typically work for me. That was very unnecessary for her to say anything of the sort.

The solution came down to her sending another pair of shoes (one size up). But I was required to pay for half the price of the shoe. I compared the price of shipping for the ill-fit shoes to be returned (because at this point I wanted them gone). It turned out to be cheaper to pay the half price. BuT then she tacked on the shipping. fees! I said NO. She obliged by taking the shipping fees off. After paying for half of the price of the new shoes, I expect them to fit. And now I have these useless pair of shoes sitting in my home. And an experience to remember of someone telling me that I don't know my own feet.

UGH. DO NOT BUY FROM THEM!

I purchased a shirt from Newchic Co. Limited on July 7th, 2018. Purchase price, $23.60 which was charged to my credit card on that day. To date (Aug.17, 2018) no shirt. The order # is: [protected]. I had reached out around the beginning of August, and was told to give it 2 more weeks. Well 2 weeks+ have passed and NO SHIRT. If I can't expect my shirt, I DO EXPECT a refund of my money. Thank you for your attention to this matter.

I ordered from New Chic, Money was taken, I was informed that one idem was on back order, I waited 6 weeks and went and changed my order for something else. I was informed that the first idem was in stock and I asked why was it not shipped to me? I have talked to 5 different people on there chat line and all I have gotten is nothing, no one seems able to answer a simple question and when they do it is not the truth. I have been told twice that my order will be shipped in 3 to 4 days twice. I will never order form this company again. Just a rip off I cant even get my money back.

I ordered a pair of pants from Newchic in early June. According to your tracking information, this order has been sitting in China since June 9. What's the holdup? I've ordered quite a few things from Newchic, but I haven't had any problems like this before. Please prove to me that you are a responsible business.

Dorothy Keyser
[protected]@yahoo.com

I ordered 2 pair of shoes, size US size 10. The order form didn't state that they were sized for euro sizing. I received the shoes and cute but wrong size. They didn't fit my daughter who was a size 8. Remember I am a size 10. I called about returning and received information very timely. I did what they said and took the shoes to UPS and was told it would cost $200.00 dollars to return. RIPOFF...… At no point in the ordering process was I informed that the product would be coming from CHINA. I would not have ordered from then and suggest no one else order from them. If they are going to sell on line then they should have a return area in the United States so cost would be affordable. $200.0 RIPOFF...

Needless to say I am telling everyone I know not to order from NEW CHIC as they are a RIPOFF...

Dear customer service!
I need help with this order!

I faithfully paid for this Order # [protected] with PayPal..
I was sent a confirmation my order shipped on July 1 2018

I have yet to receive it..I have written many emails to you, NO answer back.
I'm very disgusted with this.!

I WANT my order.!
Please look into this as soon as possible.

Monica Halverson

I was charged twice for the same product item # [protected]
1. Newchic company Limite...[protected]...$41.93
2. Paypal newchiccorp...[protected]...Amount $46.51
when i first placed my order i realized the address was incorrect, so i opened a chat line
and when i told the person on the chatline my problem i was told to cancel my order
and to place a new order and that my money will be refunded to my account, so i placed a new order. Now my account shows that two charges was made for my order

When will my money be put back in my account?

I placed these orders june the 11th. Last email from them last week told me they would be here by july 20th. Well they still not have arrived and none of the delivery services here including the us post office can find any information on this order being shipped.

I want a full refund and do not order from this company. They are a fraudlent company.

I ordered two bras from you which appear to be very nice bras, I ordered my correct size which is a 38DD . They arrived yesterday and were very nicely made and very pretty and the fit around was right BUT the cup size maybe was a B. How do you adjust my size to fit your sizes? I really would like to reorder these but just don't know how to adjust the size. Also, can you tell me how to return these for a refund?
Thank you,
Joni Smith
2612 Terry Lane
Central City, NE 68826

I placed an order 6 weeks ago, still not arrived, I have heard nothing from Newchic about my order, when I try to send an email you make impossible, I have tried livechat which does not work, I will log a complaint with paypal to see if they can get it sorted.
Surprise Surpise, I have just gone to send this complaint and a pop up appears to say its to short and will probably not get resolved, well let paypal sort it out then and then I will be leaving FEEDBACK.