Takealot
Reviews and Complaints

I had purchased a cellphone for my Patner for Valentines day. I have been saving for 4 months for this, I received the parcel on the 13th. It was left by the gate and I had not agreed to any of that. I don't even know the people that had my parcel. It was cheap cheap phone that was in the box. I gave it back and they are now telling me that don't even sell the product.

Now I am left with Nothing. I have asked you is taking responsibility for what had happened to me and no one is tesponding

I bought an item aforementioned which I collected on the 9th of November 2023. On the 2nd of December 2023 I did successfully lodge an item return request and a QR code and a pin we sent to me. The item was not functioning and as a result requested replacement. On the 6th of December 2023 I did take the item to the Pietermaritzburg branch. The person who was manning the front desk (whom I have learned was a driver) told me that the return code was not reflecting as yet advised me to leave the item with him. I have been making follow ups regarding the status of the returned item since I requested replacement since the 29th of December. Both the head office in Capetown as well as the Pmb branch have been promising to make a follow up and revert back after a number of emails I have been sending. I am therefore requesting intervention before I take the matter to the consumer council and other structures who will be able to deal with my case.

When I bought the product last year March 2023 the power stayed on for about 2 and a half to 3 hours during load shedding.

For the last month or two, it only worked for about 1 hour 45 minutes before it was switched off during load shedding.

What can I do to sort out this problem because my guarantee comes to an end in March 2024?

Takealot Cape Town

Date of purchase-05/03/2023

Serial number-[protected]

I bought an ink combo for my new printer through takealot and product was delivered on 1 November 2023. The ink combo Cost over R2300. I inserted the ink cartridges and have not printed more than 500 pages to date and black ink is saying Low replace cartridge. How is this possible. Last printer I used it for over 2 years before I needed to replace the ink

I am not it happy with this.

It is super expensive and I expect it to last as per their promises.

Please advise.

My name is Katherine Krotx

Contact number [protected].

Thank you

We have been an independent Seller on Takealot.com for a number of years. There is no secret that they are an absolute headache to work with on a good day, but now they have taken it too far.

Takealot can do what they please, and who pays for it? Us, the sellers! It is ridiculous how such a large company is so incompetent.

For example, currently there seems to be an issue at the TAL DC's with one of our products, as we are getting a number of returns with each and every client stating it's not what they ordered, and instead they are receiving an entirely different product to what they ordered and what we sell. Yet Takealot refuse to launch a stock enquiry to check what the issue and BETTER YET, Takealot refuse to refund the fulfilment fees for these incorrectly delivered products (there are over 60 of these).

This is one of the very many struggles independent sellers on Takealot face daily.

I made contact on the 9th Decemeber 2023 as I had 4 missing items. I called them within about 10 mins of receiving my goods. I sent the box numbers and was told it would take 48 hrs to get back to me. I called on wed was sent from pillar to post told my consultants it would be escalated etc and that they would call me. Thursday I called at 11h30 spoke to Kamv he assured me he would escalate it and I'd have feedback by the afternoon. Obviously I didn't so called again and some to Sayape she said her manager Ziaan is busy and would call me. I await the call. I am leaving for overseas on Friday the 15th and I have expressed this numerous times with no gifts. Takealot could not give a damn! There consultants are lacking so badly! Cannot wait for Amazon! Takealot really losing their touch.

I bought a new redmi phone for black friday special. It was 3700. Good price. Phone was delivered no problem. On second day I saw the battery was going down quickly. Not good for a new phone. Contacted takelot. I said I was still keen on a redmi phone could they swap it for another same phone.I THEN ASKED IF I WAS STILL NOT HAPPY COULD I GET A REFUND. I was assured I could. Needless to say I wasnt happy with the phone. Sent it back. Imagine my surprise when they informed me I won't be getting a refund. No explanation. No feedback. I found out by tracking the return on my app. I want my refund. This is unacceptable.

The product advertised and ordered differs to the product delivered. In addition the product details listed also differs to the manual of the delivered item. Online shows for infants up to 27kg, whereas the manual shows for weights up to 12kg. Total misrepresentation! Product Ordered - https://www.takealot.com/baby-walking-ring-anti-roll-and-anti-tumble/PLID93371994

My last order with takealot has been a nightmare.

I ordered two bob wigs as they were marked down. After a week takealot refunded me and sent an email that the order was out of stock.

The same is still in stock it just has a mark up price. I don't want the money I want the wigs as I previously explained. The wig were for graduation and it was very disappointing as I promised my niece a wig and it's didn't arrive.

I also bought a vacuum pore. I received the same thing in the same state twice.

It looked like it was used. Fist time it smells of chemicals and looked dirty. Second I received it. It looked dirty and the glasses had chipped. I am really not happy as I have been patient waiting for assistance.

I'm really gutted with the treatment I received and lack of compassion takealot has shown

Am very disappointed to takealot, my husband bought Toshiba 65 smart tv cash & it was delivered on the 15th of Nov, immediately after taking it out of the box & plug it in the screen was faulty, my husband called them the same dayto lay a complain, then they collected it, only to find out that they are saying the tv was damaged at home, how we don't know, after few weeks they return the tv worse than it was, it doesn't switch on, this matter we gonna take it to the lawyers, cause we can't buy a damaged tv, I will not recommend anyone to buy at takealot cause they don't have customer service😡

I purchased the laptop which was delivered on 27 October 2023. I used it and noted that it is slow and the built in mouse is often unresponsive.

I logged a return which was collected on 16 November 2023.

On 17 November the outcome was return declined due to being used.

I disputed this but did not receive a reaponse.

I then enquired on when I can have the product back because I run a business wss and I need it.

After various calls over the past 2 weeks I was told it is with Dpd couriers.

I have also called the couriers and tracked the parcel but even the courier company can not explain where it it.

Whose responsibility is it that I receive the laptop back.

It has been 2 weeks of no business for me.