Takealot
Reviews and Complaints

I ordered the product on Wednesday 08-11-2024. Product was delivered on Friday 10-11-2023. Realized the fridge does not work, logged return on Saturday 11-11-2023. First collection,was scheduled for Monday 13-11-2023. The driver arrived with a vehicle that was too small. So it had to be rescheduled to Wednesday,15th. On Wed 15the no driver arrived. It was escalated and rescheduled for Friday 17th. Same situation. It is now Tuesday 21st. And there has still been no collection. I've spoken to several representatives - Kamva K, Liam R, Moegsiena S, Sinazo V, Sibusiso S, Aiden L, Amy K and still no resolution. I want the item fetched and my money returned ASAP.

MRRN-HJP5B-ARB6

Company purchased a HP 250 G8 6S7U5EA 15.6' Core i13-1115G4 8GB RAM 256GB SSD Win 11 Pro Laptop in September 2023; however, on receipt it was apparent that the item was a used item and on further investigation the serial number on the item did not correlate with that of the item's box. A return was logged on 20 September 2023 for either a replacement or refund of the purchased price of R7,999.00 (Seven Thousand Nine Hundred and Ninety-Nine Rand).

The item was collected on 21 September 2023 and, following which, no communication nor replacement of the item / refund of the purchase price was received by the Company from Takealot.com. The only information obtained was recorded in the Returns Tracking, on the Company's account with Takealot.com, wherein it is recorded that the item was received at the "return evaluation facility" on 22 September 2023 at 09:48 and the return concluded and cancelled on 16 October 2023 at 13:33.

The Company has duly attempted to resolve the issue with Takealot.com however all attempts have been to no avail.

MRRN-Z8QZ6-GGQM

Return number

I had received the book I ordered with a torn page. I returned it the following day and waited for a response.

I saw that after 5 days it was concluded with no communication to me, and I have since been trying to get a response. Every time I communicate with someone they tell me they will look into it but then simply close the request.

On one of the requests I did the agent told me they received a seat cover and asked me if I have the book.

I have no idea what seat cover he was referring to and think that there was a mistake at the pickup point with the return.

I have since unsuccessfully had 11 experiences with agents where they close my request once I explain this to them.

I bought a laptop and tablet and was told they would be delivered on the 15th of November. When the order did not arrive I checked online only to see that it stated the order HAD been delivered and signed by a Colleen 'a family member'. There is no such person here and no order has been received. We have phoned all over our area and driven all over to see if anyone has received it by mistake. There is nobody in our are by the name of Colleen. I have emailed takelot 8 times and been told 'they are looking into it'. I am very upset as it's a lot of money for me, a foster mother. These are for 2 of my new foster children for schooling and they are supposed to be sitting exams.

I hope you can help.

Thank you

Sharon

Zempilo Ngema

email address: [protected]@gmail.com

[protected]

my order no is [protected] I ordered a canon printer along with other things and was promised to be delivered on the 9th of November...

I called to find out why my order is delayed, and I was told that the printer is on its way, and I will receive my order the following day before 5pm.

I sent an email to cancel my order and I got an SMS saying my order is ready for collection, today is the 15th and I went to Umhlanga pick up point and the QR code wouldn't scan...I called customer service, and I was told my order in not ready for collection. I went home and again received an SMS so I went to pick it up again only to find out that the order is still not ready...I'm so disappointed...I would like to cancel this order and get my money back. I have the emails I've been getting and sending as proof including SMSs

Order number [protected]

I purchased and paid on the 6th , delivery was on the 9th , when opened it , it was some one else's window wiper and not my 3 products I took a picture and immediately called , only to pushed around not knowing were my products is , a return was logged MARRN-CKANP-OM6W, and still noting as yet, I call , I email and just get told waiting for warehouse, I spoke to Abdul Baasit , Afika, emailed them including Nuha , Logan, zandile , Brianne all the same no answer as to were or who has my 3 products

All I want is my 3 I paid for to sent correctly I cannot be doing follow ups everyday with no joy at all ..some one in that warehouse messed up and it's just quiet their response is 2/ 3 days ...it's more now and it's becoming a nightmare

I ordered Astrum Neckbands in October at take a lot South Africa.

After receiving them the product quality is not good, so I returned them back sealed for a refund. Refund was declined after 2 days citing that the package was damaged. I informed them via email that I gave the driver the package in good order with no damages. Take a lot is requesting photos of the package before it was handed over to the driver. I advised them that the driver was suppose to take pictures as I did not have the images requested and the package was damaged during transportation of their driver. Take a lot is refusing to give me my refund. They sent the product back to me.

I returned a tablet which I was not happy with the specs decided to return it the next day took Delivery on the 30th October and logged a return 31st October 2023 takealot driver collected the tablet 1st November I have sent many emails and get the same response that the warehouse has a backlog and promised to get back to me to this day 10th November still waiting called the call center they tell me the same story everytime I have lost all my trust in the company have been a customer for years seems like they don't care anymore about there customers please help references MRRN-Z8QYS-DZK8 AND MRRN-UDWOP-4A9D PLEASE GIVE MY MONEY ITS NOT CHANGE I WANT MY R3000 back immediately this will not be the first review will take it to all social media platforms when that does not make you wake up then will take it to the consumer ombudsman.

1. On or about 24 October 2023 she purchased a gate motor from Takealot.

2. The amount of R6999.00 was paid.

3. The moto was then installed however it had issues.

4. She returned the motor and left some of the other parts as they had been mounted to the ground and they requested all the parts to the machine.

5. She eventually returned all the items in the same week and she was advised that the matter is attended to.

6. She advises that Taker a lot has been taking her from pillar to post with no assistance.

On the 12th of September I received my orders, but I decided to return the printer back with everything all accessories included inside the box, but changed my mind the same day then I requested for a cancelation but they replied late while the courier guy has already taken the printer. I waited for my refund until mid October, then I decided to call customer service they promised to help me to help and told me the printer is at the wherehouse,they kept on sending me emails promising to help. I called them several times until to day when they send me an email saying there's a shortage of accessories. I'm 100% sure everything was included inside the box. The shortage of the accessories might be caused by a long stay of the Printer at the wherehouse.

Takelot asked me for refund details - my bank details were given.

They then decided to use payfast for SOME reason and I have NO idea who's details they used.

They keep telling me to speak to payfast and payfast said they get instruction from takealot.

I have been sent from pillar to post and I think it is disgusting.

I have all emails as proof.

Please phone me I can forward all proof.

I ordered Case Candy Frosted Shockproof Cover for iPhone 15 Pro, but the case is too big.

I logged a return, and it was going to be collected the next day. I called to check if I can buy another iPhone case while I wait for the delivery, then it can be delivered for free, (because there’s already a pickup at the same address. But after speaking to a consultant for 40 minutes, and refused to transfer me, she hung up. I am told I need to wait for the refund process, of which I have no issue with, but am willing to pay for another case (while waiting for the refund process) just be delivered for free. Is there a sense in paying for a delivery fee, where the collection is at the same address?

I was supposed to receive what I ordered today but I didn't receive it. I waited and waited for a long time. I wasn't even concacted by the delivery guy or company whatsoever. I only saw after 17h00 that my delivery was rescheduled for tomorrow because I wasn't available at my pickup point (of which I was there) and I wasn't even called nor sent an sms. I'm really not happy. I even paid extra for this parcel.

I bought tws earbuds and they are not working only the bud on the right is working soo I am not happy cz I lost money for something that does not work. And I ordered a ring light and I don't know why the ring light box was wet so pls I am not happy to receive products that are damaged it works but I received the box wet. I don't know why the earbuds are not working I really don't understand so please I am not happy resolve this

Since Imy daughter returned printer to takealot last month we didn't receive any money back nor anything.

We have tried several times to call the company but they keep on promising to fix the problem, until to date nothing happened.

At least if we get the printer back or money but nothing is happening. It means I've lost money. I will never order again from takealot.