Takealot
Reviews and Complaints

The beginning of October I bought a luggage set from Takealot. Order number [protected] arrived on 7 October. When I opened the package the zip of the big case was damaged and the case could not open. I logged a return and the next day the item was collected, on 14 October the replacement was delivered, order number [protected]. This set also had a damaged zip, just in a different spot. Now quite annoyed, I logged another return. I even called their call centre to ask that the item be checked before dispatching, yes, I too thought that this goes without saying but apparently not. So on 21 October the third set comes, order [protected] and while I am glad the zip didnt appear to be damaged, this one had a broken handle. Throughout this whole ordeal, I had not received 1 phone call or email from Takealot to apologize for the poor quality items they dared to send me. Their automatic system emails dont count. The purchase I made before this one was a tv box, it was a gift for my dad and also arrived damaged, when I sent it back guess what Takealot sent me? A SECOND HAND TV BOX after I paid for a new 1! I ended up asking for a refund back then too. 

After the third damaged case I asked for my money back. One of their call centre agents then called me to apologize, I told him it was too little too late and that I want to escalate my complaint to management. He then gave me the email address of Rifat Abrahams. I sent him an email yesterday and I never so much as received an acknowledgment, nevermind a response. 
I guess Takealot doesn't care about the pathetic service they provide to consumers.

I ordered the following products on 28/09/2019 for my son's birthday which is today 15/10/2019:
- 1 x Mecer Xpress Smartlife 10.1" 3G + Wi-Fi Tablet - Black @ R1499-00 (I received x 2)
- 1 x USB 3.1 USB-C Type-C to HDMI Digital AV OTG Adapter @ R225 (Received)
- 1 x NZXT HUE 2 RGB Lighting Kit (Colour: Black) @ R975 (Received)
- 1 x NZXT HUE 2 Cable Comb (Colour: Black) @ R429 (Received)
- 1 x Port Designs Zurich 13 Macbook Pro (Colour: Black) R379 (Received)
- 1 x Apple MacBook Pro 13-inch with Touch Bar: 1.4GHz quad-core 8th-generation Intel Core i5 processor, 256GB - Space Grey 2019 (Colour: Space Grey) @ R25, 999 (NOT RECEIVED - NOW LISTED OUT OF STOCK)

TOTAL ORDER VALUE: R 29, 511

On 09/10/2019 we received the order that was packaged in 2 x boxes (ACCORDING TO TAKEALOT SYSTEM ORDER COMPLETE) without the:
1 x Apple MacBook Pro 13-inch with Touch Bar: 1.4GHz quad-core 8th-generation Intel Core i5 processor, 256GB - Space Grey 2019 (Colour: Space Grey) @ R25, 999 (NOT RECEIVED - NOW LISTED OUT OF STOCK)

We immediately contacted TAKEALOT which requested that we take photos as proof which we supplied. Since 09/10/2019 we have been sending e-mails back and forth to try and get this issue resolved as this is a costly birthday present which we can not just replace due to the amount... They have now notified as that they will be collecting the EXTRA Mecer Xpress Smartlife 10.1" 3G + Wi-Fi Tablet - Black @ R1499-00 (I received x 2) but have yet to confirm the amount they will be crediting us with? There is a huge price difference between the Mecer Xpress Smartlife 10.1" 3G + Wi-Fi Tablet and the Apple MacBook Pro 13-inch with Touch Bar: 1.4GHz quad-core 8th-generation Intel Core i5 processor, 256GB - Space Grey 2019 (Colour: Space Grey) @ R25, 999 (NOT RECEIVED - NOW LISTED OUT OF STOCK)

My account has been credited with the mecer tablets value of R1499!

We did not receive the Apple macbook to the value R25 999 which we paid for!

Myself and a friend saw the Cantu curling cream being advertised on TAKEALOT as being extremely cheap and decided to order a few while they are on sale. The product is listed as being 80% off, original price R300 at a sale price of R60. However this is false advertisment as the 57g product is R70 at most stores. The 340g cantu coconut curling cream is R200.
This is gross misrepresentation!

I am trying to resolve a technical issue with an Android box. It does not link to the wi-fi. I have returned the first delivery and it is now about a week and a half trying to resolve this with your supplier. The product ordered and paid for is: 4K Android 9.0 (2+16) H96 MAX-3318 with Backlit Mini Keyboard Combo (Colour: Black).

I have spoken and e-mailed Somaya Armino as well as talked to the fllor manager by the name of Shinade. What bothers me is the delay and efforts to resolve this "asap". A further problem is that it seems that Takealot fulfills the supplier guarantee, but after my communication, it now seems that the produt is withdrawn - https://www.takealot.com/x/PLID54711784.

I would be happy if this wi-fi issue can be resolved, but if the product is faulty or does not comply with the wi-fi linking and remains a problem, I shall return it to your Montague Gardens warehouse for an immediate refund.

Can someone call me soonest about this as it is highly frustrating to sit and wait unnecessarily. This is not such a major problem to take two weeks to address, or what?

Regards.

Gerhard Enslin
[protected]

Good day
My husband order a pair of roller blades last week they delivered it on the monday wich o order a size sml we called back same time to say it is to small and we asked the lady to make the order a meduim she said yes she is placing a the order they came to pick up the small today i called and asked where the order the lady told me is cancelled on the system the lady who take the return order cancelled it when i speak to another agent she told me they dont have meduim and i have to wait 5 to 7 days for credit if i never called to follow up when would ypur agents called to tell me that they dont have the product and telling me is my fault cause i ordered a sml thats why there is returns and if i have to buy another product i cannot use my credit that was my daughter's birthday present fir the 6 of september i asked to speak to a manger was holding on the phone for 20 minutes and never got to speak to a manager at this point in time im very angry cause i still domt have a proper answer and my daughter is sitting with out a birthday gift
Can i have feed back please
Thank you
Natasha Shetty

Good day. I purchased toys for my sons birthday, as very excited. toys arrived here Today 2019-09-03 only to find they send me pink toys and I specifically ordered the red and blue one. now I had to accept it, and the return it only the following day, which is my sons birthday.
I phoned in, the first lady that helped me dropped the phone in my ear.
my ref nr RRN-124d-26b3
Very upset when it comes to my children. This is so disappointing
I arranged and phoned in, asking if you can send me the correct one ( which I already paid for ) with the same truck that is collecting the pink one that I don't want. but you refuse!

I had ordered a Fossil watch on the 22nd of July for a Fossil ES3020 watch. I received delivery on the 26th of July with the wrong watch. The Code on the outside of the very bad damaged looking box was correct however the watch on the inside of the Box was the wrong watch. When I had contacted takealot they had said that they do not have stock of the watch that I ordered and that they would probably not get stock. On the same day I went on Takealot only to find the watch but advised at a much higher price which stated they had stock. The Price is paid was R 1859 on sale and the price it was re-advertised for was R2 519 in stock. I had logged a call and got a very insufficient response of no stock from a consultant Sizakele Mondi, I had then logged another call for the insufficient response on the 1st of August with no response till date.

I had received the incorrect stock due to the incompetence of the takealot staff and I do not this i should be paying extra for a watch I bought on special due to the poor service from takealot.

I want the watch that is advertised for R2 519 at the price that I had paid for and I want that delivered to me. if this matter is not resolved then I am willing to take this up further in line with the Consumer Protection Act.

Regards
Rachel
Reference number - [protected]

Unfortunately my 64 year old pensioner mum was a victim of credit card fraud. Someone was able to get her credit card details posing to be standard bank employees and they were able to make an online take a lot purchase on the 30th April 2019. Standard bank was immediately notified of this and the credit was blocked and a fraud case was opened up with standard bank. Takealot was notified of this incident on the afternoon of 30 April 2019 and requested for them to please cancel the order or delay delivery just so it does not leave takealot. Standard bank was in touch with the relevant departents and we further provided the credit card details to stop the order. We were notified on the 01 May 2019 that the finance department was the only department who could assist and unfortunately there is nothing they could do to stop the order as the order status says shipped and standard bank would need to contact them. Due to the fact that the 01st May 2019 is a public holiday and the fraud department at standard bank is not open takealot could not do anything to hold the order even though they are fully aware of this being a fraudulent purchase? They are waiting for standard bank to contact them and by the the order will have been delivered and we are unable to get our stolen funds back. I think it is pathetic that takealot has no measures in place to even attempt to try and delay an order should they be notified of fraudulent activity by a bank.

Hi I submitted a return to replace earphones. The neck broke off in my cell phone. I returned it but then nothing. They can send emails daily about what they have for sale but not feedback regarding a case they apparently closed as I saw on site because I checked. And then I also it was declined. Why? Because you sell inferior products?
Reference: RRN-d454-0585

I have now sent the same item back 4 (yes four) times. Refer to RRN-46f2-84a8 on 2019-03-18 and RRN-dc8f-531f on 2019-03-26 and RRN-1fda-c19f on 2019-04-08 and RRN-0d12-d09c dated 2019-04-16...
Every time you have the same reason "device must be unpaired and unlocked" which was and has been done since the first return and this device has also now been FACTORY RESET twice -and with the last return I even sent you photos of the phone and the device being factory reset.
I am sorry but almost a month with no resolution? Where is the 21 day replacement policy?
I need the device repaired or replaced and delivered back to me by Thursday, 18 April 2019.
I think I have been more than patient and accommodating.
#takealot #service #needresolution

Good day

Id like to lay a complaint on my order that I have still not recieved. I was supposed to recieve this product last week wendesday and I am still waiting. I ordered it on the 17th of march. My order number is [protected].
Please let me know wht is happening as soon as possible as I need this product.

Thank you for your consideration
Kind regards fawzia collier.
Email fawzia.[protected]@gmail.com

Hi well I received a message Order number. [protected] saying my order is out on delivery. 14/3/2019 I did not receive the order. I keep calling the 0873628000 number the agents that assist me tell me that I will receive the order in 1 hour, I have not received any order, I'm still waiting. This is unacceptable your call Centre is Lairing to me and I waited on my time off, I did explain this to the agents. Help me urgently.

Kind Regards
Navan Moodley [protected]

My name Koketso
I ordered a Men LED Digital Alarm Sport Watch - gold online on the 09 of February 2019 and paid R399 for the order, paid it cash. They sent me a message that my order will be delivered to me on the 13 February 2019, I received my order on the 11 February 2019. When my order was delivered I opened the box in front of the deliver, I found a thick paper brown in colour, removed that paper and found a small box, whivh looked like it was for watch. I opened the box and I found a small goldish small metal and I found no watch inside the box.

I purchased a printer and it was delivered to me on friday the 25th January - COD of R650.00. That weekend I saw that the printer could not preform some of the functions I need so I phoned TAKELOT on the saturday morning and they sent someone over on monday the 28th January to collect. I told the consultant "Chad" that I wanted the money back into my account but somehow it appeared as a credit on their system. I have emailed them over and over asking when my money will be refunded and supplied my banking details and each time I receive an automated reply saying either it will take another 2-3 days or some other excuse was that the ink cartridges were not returned but they were still in the printer and we noted this to their collection person. I am just going around and around in circles. Its now the 8th February and I still don't have my refund. I will never ever use this company again and I don't recommend them at all. The Delivery was fine but its the refund that they have a problem with. request #7968966 "RRN-8303-FC08

16 january 2019
The lady thabitsng said I won voucher for swapping my credit card I have 15thousand point which I will get voucher to buy to many shops she mention pick n pay and petrol stations for petrol, then she ask me the expiry date of my credit card and the number of the card, then she said the bank will call me after 7 days tto tell me how much I will get for tha 15thousand point hen she send me a mesg which she sk me to send it back to her again. Then my money went out from my credict card I was suprised, I ran to the bank same time which they cried to stop the card and the money with no avail.
So I need my money back please I didnt buy anything if I did where is it because its been 3 weeks now after my money went through to you. I have sms es plus the letter from the bank proof of that money which was taken
My name nokuthula kubheka contact [protected] [protected]@gmail.com
Please contact me about full information
All I want its my money back please

We purchased a Hisense 65 inch Quantum dot TV from Takealot for R19999 The TV was deliverd 1 Desember 2019.The packaging was resealed and there was no TV stand inside the box. We were willing to look past the TV stand because the TV would be mounted on the wall. Being holiday season we did not watch much TV till end of Desember. We have a 6 meg line for streaming and enjoy Amazon TV. The picture quality of the Hisense is ok when watching DSTV although the red calouris very bright and almost distracting. We came to realize that Hisense is not compatable with Amazon. Also when watching the series 'You' and 'The Ranch' on Netflix the picture quality of black images and dark scenes are very bad and has a lagging effect. This was so distractive that we watched TV on our TV in the bedroom. We have tried our best to adapt to the Hisense, we sms the helpline number at back of the remote, we ajusted the picture settings numerous times and then deafult settings again with no joy. We had no choise but to return the TV to takealot with the request to credit our our account so that we can purchase a TV that suit our needs because the Hisense is not compatable with our needs. The nightmare started 1 January 2020 with Takealot giving different excuses every time for not accepting the return up to date 29 January.

It feels that Takealot and Hisense does not care about the needs of their clients. I will be very cautious to do business with these companies in future.

I will log a complaint at the Ombudsman of retail and keep you up to date on the outcome.

This mattress has been popping inside by the pillow which was small now is a giant size I am extremely enraged this is disgusting especially when you deliver faulty items I baught this online a little over a month ago now I feel that you need to send me a different type single blow up mattress with built-in pump as the one I got has it's own built in pump really this is disturbing as you have inconvenienced me should this not meet my requirements I will let people, friends, and family know about this and will give it to news papers and facebook please sort this out asap contact me at [protected] I will expect your call from your manager or CEO as this is unacceptable I am not a happy customer thankyou Nolette Bertasso

I logged a return on 11 January 2019 with reference RRN-1f0d-0308 for the incorrect order that was delivered(61177065) 9th January 2019 . Collection was scheduled 14 January 2019 before 17:00. The items is still not collected even today( 21 January 2019, There is always someone following up and updating collection but no one shows up. It is really disappointing that Takealot consultants shift the blame to 3rd party service provider for not picking up. on Friday 18 January, was the last date scheduled for collection before 17:00 but still no one showed up. I had to call Skynet's Shamier Blake  with Skynet collection reference MDX22924260, who was also not of any assistance. It got to a point where he was also not picking up his cellphone. the last call I made to TakeAlot, the call just went dead. I don't know if the gentlemen hung up on me or if it was a network issue. he did not even bother calling back.
The email for rating service is also stupid and pointless because you cant really rate anyone because for some reason the link always says that "the request is now closed, unfortunately that means that the ticket can no longer be rated.

here is a list of all consultants I communicated with ticket number for those that had and the date contacted.
1. Beauty Booysen- 14 January (Ticket nr 7814719)
2.Maryam Moses-15 & 16 January 2019
3.Lawrence Toyi -17 January 2019( He scheduled for collection to be done 18 January 2019. (RRN-1F0D-[protected] MDX22924260)
4. Nokwanda Mbatha-7850475( 18 January 2019)
5. Mubeen Moydien- 7857031(18 January 2019).

What I would appreciate is for this collection to be collected and the item I actually paid be delivered before end of this week ending 25th January 2019. How this is done should not be my problem, I shouldn't even have a need to contact a third party to find out how far the drivers are or even whether item will actually be collected or not.

secondly on takealot's smses you state that collection will be between 08:00 and 17:00, however your service provider says that their drivers work between 08:00 and 15:00. where is the consistency there?

I am upset! Firstly when I carter the Bible it was available, a few days later I notice my order is saying "candle Bible for toddlers cancelled".
I can't get my money back cause i paid eft so now it is in Take a Lots Credit to me!
I want this product even if it comes later when they have in stock.
I spend lots of money purchasing things from Take a Lot and this is not the first time but 2nd time this is happening.

My e-mail address hassan.[protected]@gmail.com

Regards

Mallory Belelie
Highly upset

I saw tv on site for weeks. Finally had the cash. Bought voucher of r18000 (value of item =r17999).

Instant I clicked on item - instead of going to check out - it disapperaed

Their is no other lg oled at similar price anywhere on site. I must have an oled and thus im stuck.

Stuck with r18000 'credit' and nothing to buy.

I can access the item at various other outlets... R1000 less at tafelberg furnishers.

So after soooo many calls and emails and no reply at all! A melissa steenkamo, after sitting on it for ages, after all the very clear emails with full details - send me short email saying handed to momentum

Not momentum multiply - correct name - and not their problem!

Its simple, either find tv that others have or refund cash I paid r18000 x 75% = r 13500 so I can buy it elsewhere.

You cannot keep the cash, taken under false pretensions - i. E displaying stock that 'magically ' dissapered. And have no alternative. Or even a promise if getting it at some reasonable date.

The law is clear... Its called unjust enrichment.

So, I am unleashing a massive campaign on social media, contacting our ceo and multiply head who deals with you & partnership gains you hundreds of millions... And will try stop this relationship.

I have many clients who use takealot through multioly as do my 100's of colleagues. Im emailing them all to beware and desist using u.

So suggest you wake up as the damage to takealot wil be enormous