Takealot
Reviews and Complaints

My name is Lehlohonolo William Mokeka idno: [protected] and my address is no 6 President Street Westdene Bloemfontein 9600.My order number is [protected]. I have ordered a rain sim card since 29 May 2020 and paid R6.00 at Fnb bank but I am still waiting for my order.Can you please assist me to get the product Ihave ordered.

I log a return of returning size 3 pampers premium 120 for size 4 pampers premium 104 because size 3 doesn't fit my daughter anymore but Takealot has send the driver to come and pick up size 3 then today they returned size 3 again instead of size four please sort this matti as soon as possible

[protected] Verity

[protected]@gmail.com

I'm lebogang mnisi. I ordered a black milex blender during the daily birthday sale on the 29/06/2020 and I used the pay fast method of payment. I payed transferred r799.00 into the takealot account with the reference pf3cc95758f26f7496 but I received an email saying I did not make any payment and therefore the order is canceled while I already payed the money. When I try to call the takealot line, the phone is not being held by anyone. I do not know what to do, please help.

A washing machine was bought on 17th March 2020 and broke down in early June. Despite many Emails all that has happened is lip service with promises that it will be attended to. To date nothing except the can is being kicked further down the road. I have now convinced that Takealot is dysfunctional and that my only choice is to expose them as a ripoff organisation where taking your money is the prime objective.

Good day

I have bought a router at Takealot and I get an error message when I use Rain sim card. I have tried calling this number [protected] which is on the back of the of the box and when I phone it goes through to the wrong company, I have sent emails numerous times to [protected]@wimatics.co.za and Takealot to assist me and they are not responding to my emails.

please assist or collect the unit and process a refund to my account I will buy it from somewhere else

this is the order number [protected]
Regrds
Xolani Mthimunye

Hi. I am a new customer. This was my second time purchasing a phone at takealot. I recently bought a phone (Hisense Infinity H30 lite) from takealot. However, the phone had defects. It was collected on 14 May 2020 to be replaced. Communicated with Head Office on the 19th of May 2020 but haven't heard anything from them ever since then. I just want my refund. Bought the phone on 29 April 2020. They claim that i did not put the battery in the box and also they didn't say anything about the speaker that was in the box. Their delivery guy checked everything before taking the package. He confirmed that everything was in the box. There was a witness when all these took place. I would understand if takealot was communicating with me. They are just quiet. Their employees are not trustworthy. If you have worked in retail, you would know the process these guys operate in. They steal returned items. I no longer want anything from takealot. That is how fed up i am as a first time client. They failed to help me on time so i want my refund in full, every cent. R3099.00. I can provide more details upon request for security reasons.

I ordered a book on Takealot.com but when the parcel arrived I noticed that I incorrectly ordered the audio book and not a hard cover book.

I immediately logged a return and gave the reasons why. The parcel was collected and I received conformation that Takealot would not refund me as 4 of the discs had visible been used and scratched.

It is not possible becasue I did not remove the discs, when I noticed it was cd's i placed it back in the box, sealed it up and logged the return.

That means the discs came to me damaged or they are lying to me and not refunding me.

I am so disgusted and will never recommend Takealot to anyone!

I purchased a massage bed from Takealot.com, and after a few weeks of usage, I'd noticed that the back rest lever is no longer working. I called in, in February 2020, advising of this and was told to process a collection request via their online portal ( This I did).. Received an sms to confirm collection. I had then waited and waited and nobody called me to confirm the collection.. I then called back numerous times, just to be assured that my item will be collected and they apologized that it was not collected as promised. After much failed attempts trying to get the item collected, Courier came out and was unable to take the item back because It could not be packaged.. With that being said, I explained to the collection courier that I have really tried to flat pack the item for packaging, but due to the back lever not being able to decline the back rest to flat pack the item, I was unable to do so.. He then said, no problem, I will call Takealot.com to advise them of this. After waiting for several days for an outcome, I called back again! The agent was stressing the fact that the item needs to be flat packed to prevent damage in the courier (Which I understand).. But my complaint was not considered, the conversation was just around Takealots processes.. No sympathy at all!.. Call then ended as my airtime had depleted. I did not even receive a courtesy call back from the agent! Now, we have reached lockdown after this. I then decided to much rather revert back to creating this collection via the online portal again.. Same process, received sms confirmation confirming collection date.. I had to ask my partner if he could just try and flat pack the item, in which he has to do by going to my salon (During lockdown, may I add) .. Try and get the lever to decline, It took him an hour to do so.. He then had to carry the massage bed back home so that the courier can collect at requested address.. Courier came to collect eventually on the 04 May 2020.. Advised me that the item will be returned to Takealot Warehouse etc.. I was happy and content that the item was now collected. Time proceeded and I received email confirmation about the process of the item.. And no further update, I then went to check on my refund process.. Last updated on the 06 May 2020 ( Item to be returned to seller). It is now the 21 May 2020 and still on the same status... I then emailed Takealot and received a response from Dawn, which also assured me that she will be following up with the warehouse, it is now two days since her last email, with still no response from her either. I just want my refund back. If someone could please give me a call on [protected]. I've had so much hassles with Takealot previously, but still ordered in good faith. Delivery is always on point, but the collection process has been none other than very bad service. I've attached the collection tracking.

Hi there

I have bought a pair of airpods for r36 on your facebook page it took me to checkout and it went off the bank... R800 went off my account I immediately called my bank and they informed me it is a overseas account that deducted the money of my account and I need to close my card as they will now repeatedly take money from my account, I checked yesterday and today and that add is still on there page... What must I do now you can look I am a super customer but now more than upset! Please assist

I recently purchased a new fluval edge 46l aquarium from takealot however it was delivered without the filter. Takealot refuses to replace it and this level of service is appalling treating loyal customers like this. I will never purchase a single item from them again. I have written this review on several platforms and will continue to spread the word about these crooks at takealot. Disgusting!

I ordered three products, it was scheduled to be shipped on the 3rd and delivered by the 4th. According to the tracking, one of the procts had still not been shipped by the 5th, so they said they would only deliver 2 products. I contacted them and they place another order for me. I received my products on the 6th and all three products were in the box. I contacted them again so they could cancel the second order. The lady said she cancelled the order but I received the products two day ago. I contacted her again telling her I received the same product twice, but she still has not responded to my email. Another thing, two days ago they came to pick up an order I returned, but they still haven't updated that on the website.

Order No #[protected] : I placed an order on 19.01.20 with Takealot on an item that was 82% off. On 21.01.20 they cancelled my order saying system glitch citing no stock as the excuse and said they dnt have stock and will not be getting any(various emails). The very next day the item comes back into stock at a higher price.
They still deny having any stock. I'm being stonewalled and dnt get an answer from them on this issue. They tell me to buy it from the suppliers website if I want it. (at a higher price), when I bought it from them but they refuse the honour the price and cancelled my order, lying that have no stock repeatedly.

I need to reschedule a delivery.
The address is to my office which is closed until 6th January.
The delivery sms is below.
Hi Mike, we tried to deliver your Takealot order #[protected], but couldn't. Find out more http://take.al/t/4jQkq
I tried going in to the site but it has no records of my purchase!
The app also has no record of my purchase.
It can be delivered to my hone address if that is convenient?

I was buying a Samsung TAB from them. On the advert it is written Samsung TAB with a picture of a Samsung tablet. They tell me its a ebook and its not refundable. I complained to them, that I was buying a tablet n they told me it cant be exchanged or refunded. I dont even know what the ebook is used for. I lost all that money to them. I have written to them too many emails. They are not interested and send me an email with downloading details. I cant download what I dont even know and don't know what to use it for. It was a complete loss for me as I dont even know how to use that ebook.

Instead I was told I must buy again a tablet on thei website. They have no interest in crediting me my money. I must pay again for the tablet

My name is Eva Mabonga and email is. [protected]@yahoo.com

Thank you

Good day I'm extremely upset with the service I'm receiving from take alot. I placed an order for a wedding planner on the 7th of November 2019 already. And I recieved the SMS to say that my order sill be delivered the 25th of this month... I then phoned the customer care for feed back, saying that I can't track my order it's been standing still since the 20th already. She then told me the truck was hijacked . But this is what's upsetting me.

Nobody had the decency to let me know the order will be late due to unforeseen circumstances. I'm a very understanding person but this is totally unacceptable.

The lady told me she will send an email regarding the process I didnt receive anything so I recieved a miss call. So I called again the guy who answered was very rude I'm actually very disgusted with his service . I work with people on a daily basis so I know how to treat people.. I then told him then you not helping me I want a refund...but he didnt even make the effort to say no dont cancell I'll try and get information as soon as possible and let you know

This will definitely be my last time ordering from take alot

This was my order number 6710223
This is the guy who helped me someleze mncanca
Which he cancelled my order immediately

I am beyond pissed off, first all i ordered a stand, which was faulty, i logged a return for Takealot to come pick up the faulty stand, they kept sending a message saying they will pick up and in the afternoon, send another message saying they couldn't make it they will try again the next day.

this happened more than 3 times, so i decided to take the stand myself to Takelot in North Beach Durban, Kieth assisted me and helped send it i through to head office.

I kept calling to check progress because nothing was showing on the site when i tried tracking it, eventually, the movement, after i called in to complain.
finally received my coupon back, which i used to purchase a few items, i still had R400 and some change left as the stand was a 1000. i sent email regarding the remainder of the funds, and i was told since i didn't use the whole amount, it has fallen off, so i cannot use it any longer and the is nothing they can do.

at no point was told that i would have to use the whole coupon, otherwise i will forfeit the rest of the amount. all i got was an i'm sorry we cannot help or assist you from their call center agent . i am very disgusted at the level of service.

I want the rest of my coupon back, this is ridiculous. otherwise i will go on twitter and start posting everything.

Reference: RRN-b74d-ac1f

Return method: Collect

Date created: 2019-10-31

Status: Return concluded

Date Time Status
2019-10-31 17:12 Return requested
2019-10-31 17:12 Eligibility confirmed
2019-10-31 17:12 Collection scheduled
2019-11-08 11:40 Collection claimed
2019-11-08 11:40
2019-11-08 11:40
2019-11-08 11:40
2019-11-08 11:40
2019-11-08 11:40 Return concluded

[censored] delivery service. I was messaged and advised delivery will take place 5 november 2019 before 17:00pm.. I get notification that courier unable to get hold of me.. Blatantly lie when I was home all day waiting on delivery. I contact them and advise I am available, was then advised by carmen that contact was made with courier and they will definitely deliver same date. Later on I get a message to say they have changed delivery date to the 6th... I am so pissed as takealot has now actually caused me to lose money by staying at home and waiting for order... Had to use my airtime as well to continuously follow up. A manager, monique, contacts me back to apologize but she also doesn't have answers and need to investigate. She gets back to me and says in my area they only deliver in the mornings but their sms messages states until 17:00pm... More flippin lies... Would never ever recommend anybody to make use of takealot... Clearly doesn't understand the value of customer service and making promises you can't keep... Takealot will cost you more than you expect!

Good Day,
I have now to date submitted 4 emails to inquire about my free R200.00 I was to receive after I made a purchase of R450.00, which I have, and to date have not received my voucher.
Why not? If you advertise something, you have to deliver on your promise.
I have forwarded numerous emails regarding this matter, to which no feedback or reply has been given.
I expect to get an answer back.
Regards
Natasha Minny

I ordered a watch in September it was delivered but did not work, they exchange is for another one thats also faulty, they send me another watch that was second hand and also faulty im now on my 5 watch that im sending back to takealot! Dont you guys test the products before sending it! I must loose my delivery fee everytime aswell! This is really redicoulis!

The beginning of October I bought a luggage set from Takealot. Order number [protected] arrived on 7 October. When I opened the package the zip of the big case was damaged and the case could not open. I logged a return and the next day the item was collected, on 14 October the replacement was delivered, order number [protected]. This set also had a damaged zip, just in a different spot. Now quite annoyed, I logged another return. I even called their call centre to ask that the item be checked before dispatching, yes, I too thought that this goes without saying but apparently not. So on 21 October the third set comes, order [protected] and while I am glad the zip didnt appear to be damaged, this one had a broken handle. Throughout this whole ordeal, I had not received 1 phone call or email from Takealot to apologize for the poor quality items they dared to send me. Their automatic system emails dont count. The purchase I made before this one was a tv box, it was a gift for my dad and also arrived damaged, when I sent it back guess what Takealot sent me? A SECOND HAND TV BOX after I paid for a new 1! I ended up asking for a refund back then too. 

After the third damaged case I asked for my money back. One of their call centre agents then called me to apologize, I told him it was too little too late and that I want to escalate my complaint to management. He then gave me the email address of Rifat Abrahams. I sent him an email yesterday and I never so much as received an acknowledgment, nevermind a response. 
I guess Takealot doesn't care about the pathetic service they provide to consumers.