Takealot
Reviews and Complaints

I am so disappointed and take aback by this service, from what I though was a well established company, this being my first order with Takealot and if not sorted in a timely manner, will most definitely be my last.

I placed an order that was delivered to an incorrect address (Shocking)as advised by the customer Care lady I spoke to, this I a gift that I need by tomorrow, I really and truly hope this gets resolved soonest.

below is my order details and clearly shows my order was delivered to an address unbeknownst to me,

copied and pasted as it wouldn't allow my attachments.

Order #98578154Delivered Sat, 18 Dec 2021
We tried to deliver your order today, but couldn't.
Customer requested delivery be rescheduled.

Professional Hair Clipper USB Charger Electric Hair Trimmer Men Razor - Buddha
Order paid
6 DEC 2021
Shipped
15 DEC 2021
DELIVERED 18 DECEMBER 2021
LEO ROAD
Latest update: 18 Dec 2021
COURIER: TAKEALOT DELIVERY TEAM

09h03
Customer requested delivery be rescheduled.
Southfield, Southern Suburbs
09h03
Delivered. Signed by: Jazmin Petersen (Customer)
Southfield, Southern Suburbs
17 DEC 2021
08h42
Customer rescheduled delivery for 20 December 2021
07h07
Out for delivery
Elfindale, Cape Town
15 DEC 2021
20h04
Delivery scheduled for 17 December 2021 between 08h00 and 17h00
20h04
Parcel arrived at courier facility
Elfindale, Cape Town
17h33
Parcel shipped from Takealot warehouse and is in transit to courier facility

I placed an order that I no longer need... The website states that if it's EFT or COD payment it can be cancelled now all of a sudden I need to wait for delivery to have it cancelled... I don't agree

I've been given an incorrect baby carrier, I'm so sick and tired of calling for an exchange theybkeep telling me rubbish stories! Either they give me what I ordered or give me my damn money back. Their customer service keeps saying they are escalating to some department, they are just lying. I did not pay for such nonsense service. How is this my problem when they gave me the wrong item to begin with. They are surely useless at this point.

I bought a LP laser hair remover on the 5th Nov, I returned it on the 6th Nov it was declined till to day which in the 9th Dec, I have not yet received my declined item, Takealot scam people I never but from them again

I want my item back or my money, these consulted are useless I escalated a matter to a manager and they never called me back.

Takealot will run themselves to the ground.
Reputation is everything in a business, but I refuse to be scammed by takelaot I will make a scene before that happens and I will make sure it goes viral

I placed an order on 7th Dec ORDER NO. [protected] and have heard nothing so far. Had a credit balance of R1699.00 and had to pay a difference of R192.00 on current order. Can you please tell me what has happened to my order. The order was for a SkinNit Decal Skin for PS4: Fortnite Valued at R529.00 and a Harry Potter Box Set: R1108.00 and another book.

Hi my order ([protected]) is taking very long to come ths delivery date keeps changing and when they send a confirmation that it will be delivered today and the it doesn't even arrive I have to sit in everytime for nothing I gave things to do and thus is such an inconvenience and on top of that one of my orders got canceled now I need to re-order and then have to pay delivery fee as for all my orders I purchased is way over R400 to get free delivery.

I have been trying to place an order from takealot for a while now, my problem comes when I have to make payments. I no longer use the old account number and it does not want to give me an option to insert the new account number. I have tried choosing a different method of paying but it keeps taking to the same place. I can't keep on asking people to place an order from their accounts for me every time I want to buy something.

I ordered a Yoga mat from take alot. Came wrapped in mounds of clingwrap, 4th yoga mat I have purchased and never wrapped in 7 layers of cling wrap. Felt like it was rewrapped at take alot warehouse. When I opened it, I confirmed as the mat was damaged all over and had clearly been used before.

quick online search and many people have had that experience. I will never purchase from takealot again. 3 weeks now, 3 missed collections, 3 reschedules, 6 agents, 3 of which were rude. I am now submitting a complaint to the consumer ombudsman for South Africa.

Do NOT buy from takealot.com

Order number [protected]
Bought 2 x 300ml Dbl walled s/steel coffee mugs
One was ok, other one defective - log a return to takealot (did not collect the defect one)
They deliver the other one, even worse than the first defective one
Return complete order, all 3 mugs, they just credit my account for one and not two mugs
Follow up twice with phone calls, but with no luck
Plse assist
Sakkie

I am very disappointed at Takelot after so many years being a loyal customers, they have truly failed me. I had ordered an item #[protected] and only after one attempt to deliver my parcel was cancelled. This is after i received a call from 2 of their employees confirming availability for delivery for which i confirmed both times preferred date as this coming Friday the 3rd Dec. However to my surprise my parcel got cancelled and was given a lousy explanation of not responding to a certain email i was sent AFTER confirming twice verbally of preferred delivery time.

I am very angry and unhappy as this was a gift for my mother and the supplier is now out of the item which means i am unable to get it.

Pathetic service from Takealot

I ordered a Q2000 Cinema Projector from Takealot's website (https://www.takealot.com/q2000-multimedia-portable-projector-for-outdoor-movie-ultra-4k/PLID71934027) that was discounted from R3699 to R2140. I have used them in the past and never had problems with service delivery. When I received notification of delivery I collected the goods myself from the Takealot depot in Potchefstroom. I opened the packaging whilst still at the depot and noticed they had delivered the incorrect product so I went back in and reported the issue to the front desk clerk. He couldn't take back the product and asked I file a return on Takealot's website which is what I did. I didn't open the product which was wrapped in a clear plastic shrink. I filed a return request on Takealot and received notification from Takealot for more information. They needed photos of the product and bar code. The bar code was a sticker with product name attached to the product packaging underneath the shrink wrap. It had the correct description as the product I had ordered but did not match the art work on the packaging which showed a Panoramic Camera an item that is stocked by Takealot but sold for half the price of the item I had purchased. It is sufficiently clear Takealot was fully aware they had delivered the incorrect goods to the customer as the item ordered was a projector and they delivered a Camera. The barcode label information is incriminating. My order no was [protected] which was paid for in full with my Mastercard.

I ordered an iwatch 6 Nike addition from takealot as a birthday gift for my daughter [protected]). It arrived on 17 November 2021. The parcel was properly sealed. We wanted to wrap it for her birthday on 18 November 2021, for her birthday on 22 November 2021. When I opened the Takelot packaging, I found fatty fingerprints on the outside of the black iWatch box. I wiped it down with sanitiser due to the COVID risk. I noticed that the package the iWatch was supposed to be in, was opened. The folding locks were torn. When I opened the box, there was no iWatch inside the packaging. The straps were present and the packaging not damaged. I reported the problem immediately to the Takelot customer service telephonically. I raised a return request and they supplied me with a reference number (RRN-BZ9AD-BYWZ5) Takelot collected the box and content on Saturday 20/11/2021. The item was confirmed as being in Takelot's possession on 22/11/2021. The commitment was that the issue will be resolved within 2-3 days after receipt of the returned item was confirmed. I made several calls to the customer care number since 25/11/2021, with no luck. I managed to contact a Mr Munro. M from Takelot per e-mail and he committed to give me feedback. They apparently had to clear the issue with their credit department. Silence since then. Nobody is coming back to me and I'm getting really frustrated. There is a big issue with Takelot's customer service. You are not able to elevate any issue. No feedback at all. Really poor service. I make use of Takelot's services quite a lot, but I'll be sceptical on buying anything from them of higher value in future.

Since last week Friday I have spoken to 5 different people at Takelot on [protected] - all calls were recorded - everyone made commitments to CALL ME BACK to confirm the status of my urgent delivery. NONE of them even bothered to call me or communicate with me!
Austin, Ravi, Minaja - are all useless when it comes to customer service and expectation from TAKE A LOT SA

Order nr: # [protected]

I ordered a Turner & Morris carpet washer and recieved it on 26 October 2021, opened the box 2 November 2021, still in the 7 days return period. Chose option wrong product, courier picked up on 3 November 2021. Today is three weeks and I called several times, emails was send, photos submitted. I now the warehouse ask me to return the missing accessories, which was my original return reason, I do not have the accessories, I want my carpet washer with all my accessories that is suppose to be in the box. See below photo shows which accessories I recieved, and circled the booklet what is short.

I ordered the Double Eagle CADA Italian Super Car for R1699.00 on 13 November 2021 and I received a notification that the delivery will happen on 16 November 2021. It wasn't delivered on this day, so I went onto my app and saw that the item was returned. I phoned them immediately and they told me that at the time when I ordered it, there was no stock, but there is stock now I must re-order the item. I told him that I can't do that, because the item is now R2279.00, why can't they deliver it to me if mine wasn't delivered, not because of a fault on my side, but on their side. He told me he will come back to me, then I received an e-mail from him saying precisely what he told me over the phone, my order was cancelled due to stock availability. I've spoken to E. Shael. I feel strongly about this, because this item I ordered for a christmas present for my son, and I can't afford more. I hope you Takealot can resolve this, because I'm a regular customer, and I won't let this one slip.

I contacted takealot and informed them that the manual was missing and therefore could not check if all necessary parts are in the box.

We received the manual pdf 2 days after we had already assembled it. At this point we saw 3 items were missing. The burner and the connection with the hose making it impossible to use. We informed takealot about this and asked that the missing parts be sent only to be told we need to send the whole item back and they would then replace the complete item.

Once it had been collected it took two days upon us then seeing that the refund had been declined. Since then I have contacted the help line again only getting a request to send the gas braai again to them with a new claim number. The takealot driver was here yesterday to collect the item that he had already collected one week ago. I had also informed them that the gas braai had already been collected. Since this I cannot get a clear answer to when I will get a replacement or my money back.

I ordered a replacement fridge form Takealot as a daily deal via an insurance voucher. In a nutshell, I received the fridge with dents on the door, a few days later a replacement unit was delivered, also with dents on the door.
Now suddenly Takealot has credit my account since they don't have any stock, not willing to give me the cash since I need to source the fridge elsewhere. They expect me to fork out the money to buy the fridge elsewhere because they could not deliver on their end of the agreement.

This company is not customer-centric and I'm not willing to spend one more cent doing business with them. They're not guided by good ethics.
I will not stop until I've gotten my money from them.

I work at takealot paarl branch and have been treated very badly, had been accused of taking people's stuff, which is my own and the manager of the branch is very rude and don't know how to treat his staff and i been fired about my attitude without any writing warning this hass been going on sometime now and has not been solved and the manager swears me out every time i try to make a point or give a opinion

I ordered an Office chair: Order #[protected]
The chair was faulty and I returned it for a refund: MRRN-y5pdn-wap5
I ordered a second-hand, damaged chair: Credit used on order [protected]
I returned the damaged second-hand chair for a refund: MRRN-gr4k7-wdv9
Return Logged 8 Oct 2021

I DID NOT GET A REFUND: 13 Oct 2021 Refund reserved for RFN-88pw-qmxd

Takealot stole my money!

I bought a combo, a nordic tv stand and coffee table. I only received the coffee table not the tv stand. I have sent countless messages and I am told that the supplier says he packed everything. I don't know what is the next step because I thought they could also check the stock against the sales to see if everything aligns, check the warehouse, or atleast talk with the driver but I am not being assisted at all. The four boxes contained chairs which were in good order, the big box contained the coffee table and is labeled coffee table, there was no tv stand box in.sight. I have been asked to send barcode, the big box surprisingly has no barcode and now I am being send from one post to the other