Takealot
Reviews and Complaints

Good day

I am highly disappointed in the service I have.

My order was supposed to be delivered today, I checked my app to track my order and to see where is it. I found that the person who was suppose to deliver the order claimed that I refused my order, but I haven't received a call or anybody at the gate!

Please can this be resolved and delivered today!

hi im trying to process an order from last for a dremel 4000 4/65 for R1899 + accessories for R349. system would not allow me to proceed further than check out!

please assist.

Ricky

Good day,

I tried to place an order today the 14th of november 2021 for a daily deal.

Bosch series 6 built-in stainless steel oven.

Reduced price r 5699.

When I continue to payment the price changes to r 6499 although the deliver fee is only r100.

Please rectify.

Christina strathmore
[protected]
Christina. [protected]@liblink.co.za

Good morning. I received my order placed on the 30th of October 2021 yesterday (11th of November 2021). I must say the delivery was quite efficient as I expected my ordered items next week as stated after payment.
On the other hand, out of 16 items ordered, one of them is missing, Hisense U50 16GB Dual sim. I hope you will swiftly respond to this.
Order No: #[protected]
My email address: [protected]@gmail.com
Phone number: [protected].
Delivery address: Johannesburg Christian Academy, The Edge Shopping Centre, 69 Turf Club Street, Turffontein. Johannesburg South. South Africa

I purchased a hot air brush a month ago..1st one was faulty upon delivery, returned the product within 2 days at Prow branch. Received notification to pick up a replacement. Used the replacement once and it burned my daughter's hair and stop working. Now it's working with hair stuck within seems to be faulty again. No more replacements please return my money asap and collect your product.

Shocking service from Takealot

Order #[protected] - Xmas tree ordered - FRYING PAN DELIVERED!
To date, still have no idea when I can expect my Xmas tree, and had to pay R200 additional delivery cost for delivery

Order #[protected] - 2 x items not available - order cancelled without any notification from Take a lot, credit passed which I had to reorder different goods

Order #[protected] - Face masks black (pack of 100) - never delivered

Order 964873 Order 8 November 2021 again. Size can not be selected before put in basket when order.
Outcome of return MRRN-prwkz-84gr was to replace with large by returning the medium - which is not mentioned in advertisement of product.

Return of Bosch stove 25/09/2021 : ref #[protected]
The light of the stove was not working anymore, I have contacted Take a lot and as per have agreed to pick up the stove and was done although I needed to wait an additional day for the pickup after the courier company came and said they will come back but never did.
I accordingly selected the wrong method in terms of reimbursement, which was credit my account instead of replacement. Yet I have in the box below reiterated that we would like to have the stove replaced.
Apparently as per conversations with various consultants they will replace and needs an override from a Supervisor or Manager. Yet this has not been done till today.
We have been inconvenienced for nearly a month and still sits without a stove, eventually when I tried to purchase the stove the same stove is nearly R 2000 more than original purchase price.
Please kindly go back to all recordings and listen to conversations we had regarding this, we have really been embarrassed with the kind of service we received and yes, we spend a lot of Money not only for the stove but other thing as well, look at track record. I am not asking for a favor.
All we ask for is delivered on your promise.
Your urgent response will be highly appreciated

I ordered goods on Sunday 24th October and got promised that my stuff would be delivered on Tuesday 26th October. Today is Tuesday and the stuff has not yet been shipped? On top of that I received no communication that the delivery would be delayed and I had to call to find out. This is not only inconvenient in that I did not receive the things I ordered on time, but also now I'm uncertain regarding the new date of delivery. I'm really disappointed in Takealot considering that it has a really good integrity when it comes to delivery. This is really disappointing.

Order number [protected].
This possibly the WORST service in history. Ordered 3 items on Oct 1st... Promised delivery will take place on the 8 of May.
May 10 received an email about confirming address... I called customer care... Address re confirmed delivery to ta ke place on the 13th because the area gets serviced on Wednesday.
14th follow up telephonic ally... Oyama promised to follow up... Instead one item from order was canceled
15th... Tamlin promised to correct mistake and deliver coming Wednesday.. instead one more item got canceled again
16th no luck finding Tamlin or oyama
18th Tristan.. Will track order and update with email nothing happened.. Follow up in the afternoon now assisted by Taryn because I can't be transferred to Tristan... No fruitful answer its like no one knows or rather cares...
That time all of this is happening am outside the country and hv to do international calls... All I wanted was to surprise my son with a gift from mom...
Am GRAVELY disappointed with TAKEALOT..

I bought 2 leather headboards from takealot on the 15 August 2021. I just opened the packages on Friday the 15 October and only to find that the other one is already damaged.

My plasma doesnt show pictures it blank and I am not home at all time so its always off so today I was trying to switch it on to watch and it is blank am angry...I would like you to fix it or bring the new it doesnt even have a year but its starting to act no I am not happy at all I trusted takealot so bad

Order no: [protected]. Good Day I have ordered an open network cellphone. yet I have received a Operator locked Vodacom) phone. With Vodacom lock screen and pre installed apps. How is this acceptable. If I order and pay for HALAAL will you insult me with pork chops. I waited a long timer for this delivery wit plenty of delays from your side. Before I vent my frustration on Hello Peter. I would like to know your resolve.

It is not necessarily a complaint
Actually I wanted to buy Huawei P40 Pro dual sim phone but it not available at the moment.
I then decided to buy Huawei P40 phone instead. If Huawei P40 Pro dual sim phone was available I could top up the price I paid to acquire my desired phone.
Are there any changes perhaps to get the phone I so much need?
I hope to hear from you soon.
Regards
Moaga LA

The above mentioned organisation recruit people with the name of Takealot and request them to invest money in their program promising earning potential from 0.65% to 0.72% per order times 10 orders, per day. They also have term investments where people are supposed to invest from R1000 for seven days at 5% per day, etc.

I had invested R200 on their apps. Yesterday I requested a withdrawal of R107 the results was processing. Up until now it still shows processing. When I asked the person who introduced me to this system, she does not have a clue as to what is going on. I also contacted their withdrawal agent who text back and said I should upgrade, meaning I should again put another money before I could request withdrawal!

I do not received the following items from you

Stanley heavy-duty staples 8mm x1000 pieces R 63

Fragram aluminium rivets 100 piece 4.0 x 8mm R21

Terrible service, machine not "clean enough" to look at for inspection
MRRN-75wgb-8kk5 I bought a 360 - C50 Robot Vacuum Cleaner, Suction, Sweep and Mop. Absolutely terrible service. No Communication to the customer. My machine is under warranty and has to be refunded or fixed. This pathetic service provider now tells my after the 3rd time that I try and book this machine in, that their supplier says the machine is not clean enough so they can not look at it. They are playing games so that the warranty expires.

I am furious ! I payed for items and only received half of my order. Now I am being ignored by takealot, WOW did they TAKE A LOT ! Well done, being robed by takealot NICE !

I didnt keep the box as I have never had a problem but the iron I bought in July hardly used is not working

On the 10th of September I ordered a DMW-BLE9 battery by Duracell and got delivered on the 14th of September 2021... but I ordered a wrong product and returned it to Mahikeng warehouse on the 21st of September 2021. I ordered again a charger for Panasonic VW-VBT190 and VW-VBT380 battery by Duracell on the 27th of September 2021 and got delivered on the 30th of September 2021 but they delivered a DMW-BLE9 again.

If Takealot doesn't have the product I want they can always refund me or send the exact thing I ordered a charger for Panasonic VW-VBT190 and VW-VBT380 battery by Duracell. Thank you.