Gordmans
Reviews and Complaints

Your collections department literally just hung up on me and was extremely rude! She (Laurie) was not professional at all and called me a liar. Wow! I have never come across a credit card company that disrespects their customers in that way! I have made numerous attempts to make payments and set auto payment but without much success. This is the only credit card that has given me so many issues and all your representatives have done nothing to help while my account is still being reported to my credit bureau. I would not recommend this card to anyone nor will I ever shop again at this store!

I had a terrible time at Gordmans in Bedford Indiana. I came in and Cynthia was really crappy about me exchanging an item. Then I got the jeans I wanted to exchange plus some silver jeans that was on the clearance rack. So I went up to purchase my pants. Then Cynthia Was still being crappy. Then I asked her if the pants I got off the clearance rack was on clearance and she got even crappier with me and looked at them and said no they aren't on clearance. Then we told her they were on the clearance rack. She looked at them again and said well they aren't clearance. Then she told her co-worker to change and she came back and the sign wasn't even moved. Before me she was being mean to a guy that literally just had a stroke and was yelling at him. So I most likely won't come back cause had a terrible time and a terrible experience

Yes, my name is Tabitha Carrier and I purchased my boyfriend a pair of your Men's black LUGZ slip resistant shoes from Gordmans around Jan 16, 2019 for work and it is now March 6, 2019 and for the last 3 weeks the bottoms of the shoes have completely worn a hole through the bottoms of the shoes and are breaking apart... it's awful because he only had the shoes a total of 3 weeks before this started happening. He works Mon-Fri 4pm-10pm as a second job. I had always heard LUGZ were great quality shoes and would like to have a refund or a new pair of shoes please! My address is 1325 Trent Blvd. Apt. 104 Lexington, KY 40517 and my phone number is [protected]. My email is [protected]@yahoo.com. Thank you.

I recently went into what used to be my favorite store...Gordmans and it now looks like a marshalls or other stores that use those long racks, with clothes stuffed into them, all wrinkled, and no viewing of new arrivals at the store. Not to mention now you have to "DIG" through all the stuffed clothes (which takes lots of time) just to try and find something. and what's up with the shoe department? It looks like a thrift store, with flat shelving you can't even see the shoes without pulling out every single one! Seriously, who's idea what all this? I'm not going to struggle to find clothes to buy...

My husband even hated it! and this is the one store he actually liked to shop. You couldn't tell where the big & tall men's sections started or ended by the regular mens' dept. It looked like all the same thing.

I'm gonna miss shopping @ Gordmans.

EXTREMELY disappointed former customer!

Tammy

I am very aggravated, there was an online sale on December 21st, 2016 for buy a pair of jeans get a second pair half off. I ordered a total of four pairs and got charged full price for all for, when two of the pairs should of been half of. Also I had paid $30.00 for two day shipping to get my product here sooner and I didn't receive my package until 8 days later, so I am very aggravated. I am asking for my money back on the two day shipping I paid for and the price difference on two pair of the jeans that shouldn't have been charged full price for. My name is kirslyn bandy, I ordered online on December21st, 2016. You can contact me at [protected] or [protected] or [protected]@gmail.com. My order number is [protected]. My customer ID is [protected]. My shipping and billing address is ( P.O. Box 13 Imperial Texas 79743)

Very disappointed with the return policy! I was at the 3825 E. Calumet St Appleton, WI. Around 9:30 12/27/15. I wanted to return a $59 jacket I purchased a few months ago. I did not have the receipt, BUT the tags were still on it. The cashier tried looking it up under my rewards, couldn't find it. I told her maybe it was back in October. Her response was"we don't look back that far, we cant hold on to all that information" Wasn't a very warm and friendly response. Or one that makes sense. So, she gave store credit for 85% of what I paid for. In which I would understand if the jacket is at a discounted price. So I took the store credit. I started looking on the sales floor for the jacket. Found it, price was $59. I find a different associate, explain my complaint. Just got another rude response Ok I can understand if the jacket was at a different price on the sales floor, but it was the same price as what I paid for. Really not fair at all. Bad business ethic. Not pleased with the attitude I got with the cashier and not pleased with getting scammed money. Kohls, Target, Walmart, , etc. You will receive in store credit for the amount that the item is at the current time. Target can even scan the card you used to pay and return $ that way too. Extremely angry and not pleased one bit. It's about being fair and just to your customers. So, every customer that wants to return something without a receipt, they will receive their return, but minus 15%. That's awful. I work in the customer service field, this was handled poorly.

Was at the Gordmans in Grand Chute, Wi, last night (10/20) about 6:30 pm. My daughter and I were attempting to look at shoes. There were three employees blocking the end of the aisle between the regular aisle and the sale shoes. They were goofing off, laughing, trying on shoes and taking pictures with their cell phones. We tried several times to maneauver around them to look at the shoes they were blocking access to but finally just gave up. It was apparent they had no intention of stopping and were not concerned about out presence and blocking the product. All I could read was one girls name tag, Cady, one of the others had a black name tag with writing underneath, was assuming that this was a team leader or manager. Third girl had no name tag. They had a radio on and someone called for back up for a break. One of them said "Who's going to do that back up", one of the others said "the first person to answer" and they just kept goofing off. So completely unprofessional and rude. I will never spend another dime here, cut up my credit card. I work in retail and I would justifiably not have a job if I behaved like this.

Most Gordmans I have been to are fairly organized and the associates are rather upbeat and friendly.
Don't expect so much from this location. I moved closer to this store recently and after a month of the worst customer service I've experienced I will not go back. From the attitudes of the employees you would think they are being forced to work there and for $2/hr. The manager is the worst. A rough-edged man that waved me off and told me to "look somewhere back there" for the item in question...thanks manager Mike.
Also, beware of shelves stuffed full of random items, broken merchandise lying around, tools throughout the store unattended to (I'm talking shelves, metal brackets, at least a hammer or two) and of course many items without prices or with incorrect prices that take 30 minutes to find.