RoseGal
Reviews and Complaints

I saw an add for RoseGal on face book 4 years ago. Although I am skeptical about shopping for clothing online, I decided to give their site a try. I have never been disappointed. In my opinion, they keep up with the fashion industry with their many cute styled clothing. I always order a size bigger than I am, being that it is not made in the USA. Usually works out perfectly. I always check the material and sizing while ordering so I know whether it will be comfortable and agreeable. Occasionally the color may be a tad off from the original picture but close enough to not complain. Keeping in mind that they are quite affordable and materials are what they list. I have always found them to be honest and reliable. If I need an exchange or refund, I get one, immediately. If my item ships, it ships at the correct speed indicated at check out. And if they no longer have an item I ordered, they accommodate me in whatever choice of resolving the matter I choose. I have always found them professional and Courteous. And I like how they allow customers to post pictures of items they have purchased so I can get a feel on how the item may or may not fit or look on myself. And I love the coupons and points. So, if you like cute clothes, but can't afford cute prices, Rosegal is your place. A+

Kupuje sporo, a kupuje g?wnie w internecie. W sklepach internetowych kupuje za r?wno rzeczy drobne jak i wi?ksze. Rosegal jest jednym z moich ulubionych sklep?w internetowych. Ceny w rosegal s? niskie. Ponadto mo?na je ?atwo obni?y? za pomoc? kupon?w i punkt?w. Ich zdobycie jest do? proste. Punkty mo?na zdobywa? w aplikacji, a ich ilo? szybko ro?nie je?li zbieramy je codziennie. Kupony ?atwo mo?na wygra? w znajduj?cych si? w aplikacji grach. Ca?y czas pojawiaj? si? nowe sposoby na zdobycie nowych punkt?w i kupon?w. Je?li ma si? sporo szcz?cia mo?na nawet wygra? kupony o minimalnej warto?ci zam?wienia takiej samej jak warto? kuponu. Gdzie indziej dostaniecie tak? zni?k?
W przeciwie?stwie do innych sklep?w internetowych rosegal zawsze wysy?a zam?wiony towar. Nie jest to wszak?e oczywisto?ci? poniewa? nawet w najwi?kszych sklepach takich jak amazon zdarza si?, ?e towaru nie ma na stanie lub po zam?wieniu stwierdzaj?, ?e pomylili si? z cen?.
Co jest wa?ne w ?yciu? Tak naprawd? czas. Tylko czas. Zakupy w internecie maj? oszcz?dza? czas. Zakupy w rosegal rzeczywi?cie go oszcz?dzaj?. Strona dzia?a szybko i sprawnie. Aplikacja tak samo bez ?adnych problem?w i nie musimy si? martwi? czy towar rzeczywi?cie zostanie wys?any czy te? oka?e si?, ?e sklep jednak nie ma go na stanie bo si? pomyli?.

This is a follow up on the review I made early in May (noted below this update). To summarize DO NOT BUY FROM THEM. After I wrote my earlier review Rosegal asked me if I wanted a refund. I responded yes as I requested one numerous times before. On May 9th they replied with "We are now arranging your refund of 79.58USD. Please allow 7 to 14 working days for the transaction to appear in your credit card account." They also asked me to notify them when the original order arrives. Note: The shipping information remains unchanged since May 4th as proof it never left them. On business day 15 I contacted my credit card to ascertain whether a credit appeared. Of course, nothing had come from Rosegal. They also have not responded to the inquiry made by my credit card on my behalf. I wrote to Rosegal on the 15th business day to state the funds had not been returned. I get a response stating that they sent the funds to my card on May 8th, one day before they asked me if I wanted a refund, obviously a blatant lie. I have since spoken to some people who have ordered from Rosegal in the past and their stories are all similar. They never receive their order and they must repeatedly contact them. As a side note, they had the outright gall to include this in their response, "If you were pleased with the outcome, would you please consider updating or deleting your review on sitejabber.com?" DO NOT BUY ANYTHING FROM ROSEGAL unless you like being ripped off.

On April 17th I made an order and received an e-mail on the 21st stating it was shipped. When reading the e-mail, the following is what was stated, "The package should normally take business days for normal country to arrive (approximately)." I contacted ROSEGAL and asked how many since the mail just said normally take business days without a number. The individual stated 5 - 10 which I thought was fair. I checked the site for tracking after a few days and there was no movement. When I contacted ROSEGAL again they said 15 -25 days. Since the package appeared to have never truly left, I asked them to cancel. They said they couldn't. Days later they claimed to have reshipped but now based on the dates it is 30-45 days from the original order that I asked them to cancel. Every note to customer service has the same answer but never a resolution. DO NOT BUY FROM THEM.

I am one of the lucky ones. I managed to get a refund after three weeks of constant back and forth correspondence via their ticketing system. I am lucky because I paid through PayPal. I CANNOT stress to you enough how important that is because I used that as leverage to get an outcome with them.

The facts of the case are that I ordered 10 beautiful items from their website for a grand total of $183.78. Most were dresses and I was very excited about it. I watched several youtube videos talking about the quality of the clothes, expectation vs reality, etc and decided it was an acceptable risk. Boy was I wrong!

When the package came I hurriedly opened it to reveal that they had sent me the wrong items. Not one item in the bag was even a close approximation of what I ordered. Most of the items were leggings, cut slit tops, two bathing suit tops, etc. I promptly tried to call them only to be told that this type of request had to be submitted via email. Glad I double checked that fact. I submitted two tickets, one via email and one online. The ONLY one that got any sort of response was the ticketing system submission.

I explained the issue, and uploaded a picture showing all of the items in their packaging with their QR codes. Something about the idea of opening them alarmed me because I figured they might try and deny my refund if I opened them. I then commenced in a multi-part verbal tennis match where they clearly didn't understand the issue and kept asking me what the issue was, what did I order, etc. Finally, I managed to convey the issue and they demanded pictures of each item, in detail, with the packaging codes, and a comparison of how they were different than the website. I spent an hour and a half carefully unpacking, snapping pictures, then PHOTOSHOPPING the pictures together with a screenshot of the closest item of my order. A caveat to this. Each attachment (pic) you send them has to be under 10 mb. In addition, each submission can only have three attachments. I therefore had to downsize any items over 10 mb, and had to do 4 upload messages to be sure they had all of the pictures. I told them I uploaded everything and said I wanted a response by a particular date. I wanted to know if they wanted everything back or what.

The customer service agent responded about an hour later and said that they were sorry for the trouble and told me I could keep the items. They offered me three solutions: 1- Send me my original order free of charge. 2- A $179.20 refund to my original payment method. 3- A store credit refund of $179.20 plus points.

With my faith in this company completely shattered I opted for option 2, the refund to PayPal. I was happy enough with the outcome. Sure, I had no use for the items and would likely donate them but at least I was going to get most of my money back... NOPE! The next day I was informed that management denied my refund and they wanted all of the items sent back to them. I had to ask them 3 times where to ship the items to and finally had to threaten them telling them I was going to open a PayPal dispute if they didn't tell me immediately.

So, to make it "easy" on me they told me to ship it to California. I did that and it cost me approximately $28.00 to do it. I sent all of the items, the original package, the original packing slip, and a PDF of my ticket correspondence. I sent everything to them. Then I uploaded a picture of the package with the label and tracking info to the ticket.

They replied with this "Dear Alyshia, Thank you for contacting us. We have received your information, please wait a bit, within 1-3 weeks and once the package has been received we will offer you the solution that has been planned. We look forward to hearing from you and thank you for your understanding." Um... no. I would not be waiting up to 3 weeks. I watched the tracking info on it and told them when it arrived and they said my refund was under review. I just saw that I got the refund in PayPal. Effectively I got a refund for $151.20 which is 82% of what I paid. This was a terrible experience and I want everyone to know it. Thank goodness I read all of the fine print and know how to photoshop pictures together or else I would still be arguing back and forth with them. I'm so disgusted. I hope that this review helps anyone else out there to get their money back. I would upload all of my photos but this site only allows 5 mb uploads and I'm not downsizing any more photos. Also, to those people who can't get the refund because they didn't pay through PayPal just open a dispute with your credit card company. Easier to deal with it that way and at least you will get all of your money back.

Oh boy, I am so disappointed with Rosegal. Let me tell you, it took them an entire month to get my bathing suit to me. What a waste of time and money. They gave me a tracking number, but it didn't do anything because it never changed from the time it left China. Last night, I was checking to see where it was, and it still wasn't in the US, but today it was on my doorstep. It was an absolute disaster when I opened it:
- There was a black hair inside the bag, stuck to the sticker.
- The underwire in the cup area was slipping out, and I need to fix it.
- The leg of the suit was sewn incorrectly, and I need to resew it.
- Two spots on the string were not sewn together.
- The size was way off even though I used the sizing chart.
The worst part was when I realized that I couldn't return the item, which they knew when they sent it to me. It's like they wanted to steal my money. I know that some people have had better experiences with them, but between all of the bad reviews and this experience, I don't think I'd ever risk trying them again. Be careful when buying from Rosegal.

So, I gotta tell ya, I had some major issues with Rosegal. I ordered a bunch of stuff totaling $148 back on March 4th and I paid extra for fast shipping so I could get it ASAP. But guess what? I never received my package. Yeah, you heard that right. I spent all that money and got nothing to show for it.

Now, listen to this. I put my address in correctly on the Rosegal app, but it didn't show up right. Like, it said I was in Indianapolis, Indiana when I was actually in Greenfield, Indiana. I dunno what the deal was with that, but apparently my package ended up in Illinois. Um, excuse me? That's not even close to Indiana! I called Rosegal and spoke to a dude from customer service. I told him what was going on and he said he'd fix it and get my package to the right place. But nope. I heard from somebody that it went to Illinois instead. What gives?

I've been trying to get in touch with them again and I keep getting the runaround. They said they'd call me back, but that never happened. Another guy said they'd get the package back and deliver it to me, but that didn't happen either. And get this - when I emailed them, they had the nerve to say it was my fault! They offered me $50 in credit for their mistake. Are you kidding me? That won't cover what I spent on those clothes!

I'm seriously about to get my attorney involved if someone doesn't fix this. I just want what I paid for, ya know? Ugh, I'm so frustrated.

I purchased a couple of outfits from Rosegal and was impressed with their fast shipping process. After receiving a confirmation email, I was able to track my order all the way from China to my doorstep. Although it took a while for the order to show up in the system, I received it within 10 days from the day I ordered it.

When it comes to quality, the clothing was average at best, but for the price I paid I wasn't expecting high-end clothes. The necklace arrived exactly as pictured and I had no issues with that. The dresses, however, were a bit of a mixed bag. The first one was the same as pictured on the website, but was very short. The second dress was not exactly identical to the photo on the website, but it was close enough that it wasn't an issue.

I did find loose strings on both dresses, but I was able to easily cut those off. The sizing was a bit tricky - I usually wear size 1 pants and small tops, but I ended up ordering larges for both dresses. They were both snug to say the least, so it's important to measure yourself and fully look into the sizing chart for each individual item you're considering purchasing.

Overall, my experience with Rosegal was positive - they responded quickly to my request for assistance and the only major issue I had was with sizing. If you're looking for affordable clothing, I would recommend looking at their selection - just keep in mind that you're going to get what you pay for!

So, I have some beef with Rosegal and I think ya'll should hear about it. I ordered a cute little dress for some holiday shindigs back in November. I even paid extra for expedited shipping to make sure it would arrive in time. Well, here we are in January and I still don't have my dress, y'all. I've been in touch with their people and with the shipping company, DHL, over and over and always get a different story about where it is. Finally, I get a message from Rosegal saying my package was destroyed due to some high return fee. They claim it's beyond their control, but really? Come on now.

Anyway, they offered me two options to resolve the issue. Option one is to resend my order but I gotta pay an extra handling fee of 20 bucks. Option two is a partial refund, but it's only 22 bucks. Either way, I'm out some serious cash and I don't even have my dress.

If you're thinking about shopping at Rosegal, I urge you to reconsider. Unless you want to waste your time and money and end up with nothing, of course. Insert eye roll here

I was browsing around online when I saw Rosegal's website with their clothes priced so low, I was thrilled to try it out for myself. I decided to take a risk and ordered a few things to see if the quality would match up to the eye-catching photos. Sadly, I just received my package today and boy, am I disappointed. Not only did I have to pay $38.08 in customs duties for my order which only cost around $73.00, but it was a lot more than I ever had to pay for other orders coming from different companies. It was a huge cost for such a small amount. It was almost like having to pay for half of my entire order all over again. And the worst part? Some of the clothes didn't even fit the way they should have, which was extremely disappointing. I purchased items in my size and measured myself according to their size guide, but everything fit awkwardly. There was even this one legging that was completely sheer, and it looked nothing like what I saw in the picture online, plus it had no stretch at all - and that's just one example. The only thing that fit me decently was the shirt and the bottom part of the swimsuit. The top piece was way too big, so that was yet another letdown.

Overall, I ended up spending over $113.00 on this order, and there was barely anything worth keeping. I felt like I didn't save that much, especially because I knew the costs of returning the merchandise would be so high. So, I decided to send a message to the Rosegal support team, hoping that they could help me out. Unfortunately, I wasn't surprised when they told me that there was nothing they could do. They didn't offer any compensation, but they did say I could return the items if I wanted, even though I was already going to face a big enough financial burden. This was my first order with Rosegal, and it will be my last. I don't think I could ever recommend this site to anyone because of my unpleasant experience. I'm calling it my "learning experience" - I guess it's true what they say, "if it's too good to be true, then it probably isn't." I'll just stick to my tried-and-true online shopping experiences from now on, like Amazon, where they have free returns and no surprise customs charges.

EDIT: After writing to Rosegal about my problems with the order, they came through and solved my issue. They couldn't refund the customs charges, but they gave me a full refund for the items themselves. It was a good gesture on their part, so I'm happy to change my review to give credit where credit is due.

So, I thought I'd give Rosegal a try for the first time. Ouch, I wish I had not wasted my money. It has already been over a month and I still haven't received all my items which is unacceptable. When I reached out to their customer service, they just gave me excuses about my items being out of stock and that I should wait for an additional 7-15 days. It is so frustrating that I had to wait for 15 days to receive only a portion of my order. I was so disappointed to find out that the item I have been waiting for has been discontinued. Come on, they could have told me this right from the beginning.

I did receive one item which looked lovely, but the quality was below standard. I wore it for only a month and now it's already falling apart, which is not good value for my money. I posted a negative review to express my feelings, and Rosegal contacted me to ask for more details. They offered me a measly compensation of $10 for my trouble. How is that supposed to fix my problem? They should fix the issue immediately and not weeks later.

I asked for a refund weeks ago, but they still haven't processed it. Now they want me to buy from them again? I don't think so. I no longer have trust in this company, and I really don't recommend it to anyone unless you enjoy frustration or throwing your hard-earned money away. There might be some positive reviews, but I suspect some of them were fabricated.

Rosegal needs to fix their service and improve their quality. Instead of just giving excuses and delaying refunds, they should prioritize their customers. I hope that my review will help others decide whether or not to do business with Rosegal. By the way, their public response to my review is different from their private message to me. Don't be fooled. Check the picture I attached to see their responses.

Holy moly, I can't believe what I just found out about Rosegal! Did you know that your orders are coming from China? Like, not just from some other cool country, but all the way to CHINA, folks! No wonder some of y'all are getting clothes that just don't fit right or getting your orders super late (or not at all). And don't even get me started on the defective stuff they send! I mean, have you ever thought about what kind of janky materials this stuff is made of? Anyone else ever gotten sick right after opening a Rosegal order? I searched and searched to try and find where this stuff was coming from and came up with nada. It wasn't until I stumbled on their legal page that I finally found out the truth. And man, was I ever ticked off when I did!

I'm usually pretty savvy when it comes to buying stuff online, but I was so distracted by all the pretty clothes on their site that I didn't even think to check where it was coming from. And the prices, oh my goodness the prices! They're practically giving stuff away! Which should have been a huge red flag, I know that now. But I was so excited for this Christmas because for the first time in ages we finally had some decent money coming in. My husband found a great job that he loves and we were finally able to splurge a little. And now all I have to show for it is a pile of ruined clothes and a whole bunch of regret.

Listen up, folks, we need to spread the word about this place. It's just not fair that they're still ripping people off left and right. Let's put a stop to it once and for all!

I want to share my experience with Rosegal, a clothing website that I had some trouble with. I tried to return some items since 11/6, but the first ticket they gave me did not have clear instructions. So, I needed to start a new ticket on 11/9 when I called Rosegal. I told them that I wanted to return everything and asked for a RMA#. But what did I get? A confusing response that offered me partial refunds or a resend of the same item!

They offered me two options for keeping the items and getting a partial refund. I could either get a refund to my Rosegal Wallet (which I had never heard of before) or to my original payment account. For the wallet option, they promised to refund me 10 USD and give me extra points that I could use later. For the original payment account option, they promised the same refund amount. But either way, I would need to wait for up to 14 business days for the transaction to process.

If I wanted to return the items, then they offered me two more options. I could either resend my order with the same item but a different size or get a product refund once they received my returned package. For the latter option, they even offered me a prepaid shipping label, but I would need to pay 5.99 USD for it and have that amount deducted from my final refund.

What annoyed me the most was that they knew I wanted to return everything, but they still gave me these options that did not match my request. Was this their way of avoiding a refund? I am not sure, but I felt like they were trying to make things complicated for me. Despite their offers, I still want to return my items and get a full refund. Honestly, I am not sure if I will ever shop at Rosegal again, especially given their confusing return policy.

I recently made a purchase on the RoseGal website and have to say that it was a total let-down. I ordered a Christmas sweatshirt and some mats on 11/18/19 and received an email on 11/21/19 saying that my sweatshirt and 1 mat were shipped, along with a FedEx tracking number. I was excited to receive my order, but the 1st order never arrived and when I contacted them via live chat, I was given the runaround. They kept telling me to give it more time and that everything was correct on their end. I didn't receive any updates until 11/29/19, when I got another email saying that there was a shipping delay and that I could get a 15% discount.

I thought this was very fishy, so I decided to check with FedEx. To my surprise, they hadn't even received a shipping label from this company. I was very unhappy with this and requested to speak to a supervisor or manager, but I was told that this was not possible. I eventually found out that they are located in Spain and if I wanted to speak to a supervisor, I'd have to pay for a long-distance call. I finally spoke to a supervisor named Julie, who told me that my orders had been shipped. She created a "problem ticket" that was supposed to be updated every 2 days, but I never received any updates or the 1st part of my order.

As if this wasn't bad enough, the 2nd order that I did receive was a complete joke. I ordered door mats and they were so cheap and thin, that I have bath towels that are better quality. I was so frustrated that I sent another email to Julie, telling her to keep the 2 items that they claimed were shipped on 11/21/19 and that I didn't want to do business with their company anymore. I even told my bank not to process payment.

I strongly advise everyone to steer clear of this company, as they are a total scam. Don't waste your hard-earned money on their cheap and low-quality products.

I tried out Rosegal and ordered two leather jackets, but I was quite disappointed to find out that it took almost 3 months for them to arrive. While they do offer a quicker delivery service at an added cost, the delivery time was still unacceptable compared to other online retailers. It seemed like the clothes were coming from China, but even then, the wait was horrendous.

The jackets finally arrived, but they were both too small. It happens, so I returned them, with tracking, on the first of February. Rosegal promised that my money would be refunded within a week of receiving the jackets, but it's already the 30th of March and I still haven't received my refund.

According to the tracking information, the package has already been received by someone named Shuhui JIang at a specific address, but when I contacted Rosegal, they said that they had not received it. I also tried contacting the delivery company, and they said that the package had been delivered, but they also mentioned that there were over 52 deliveries made to this particular business park during the week. This has left me confused and frustrated, and I definitely would not recommend using Rosegal again.

I've seen other reviews suggesting that Rosegal might be a scam, which I can't confirm or deny, but their service has been so terrible that I'd rather not risk it. They appear to run an amateurish operation and have left me feeling like I'll never see my money again. If they continue providing such terrible service, I doubt they'll be around for long in this competitive market. Unless you want to risk losing both your money and clothes, I suggest avoiding this company altogether.

This is rediculous that this company refuses to work with me. I will keep sending these messages & tickets until something is done This has been going on for over 2 months now & it is appalling the way way your company does business. This is no way to conduct a legitimate business.

If something is not done I will have no recourse but to boycott your company & pursue legal action.

I placed an order for Halloween and the order was delayed, and eventually returned to customs. When I asked for a refund, Rosegal asked for my address and then their next response was that my request was denied because they are not responsible for the address being incorrect. I checked and verified my address at shipping in the ordering process. I can't go to California to get the order or China. This is my final purchase from this company.

i placed an order on 8/6/2022 for the above mentioned item. Today is 8/20/2022 and still have not received the item. I attempted to log back into my account and the account is no longer there. I checked my bank account and the charge posted 8/6/2022 total charged $25.02. This item is a birthday gift for my daughter. I would love to receive this but if not, I need a refund. My name is Felicia Boney my contact number is [protected] and my mailing address is 4032 Bolling Rd Richmond, VA 23223. My email address is [protected]@hotmail.com. Please contact me ASAP.

Thank you

Shake and bake barbecue

I’ll never buy those products again I do not know what you did to it but it is not the same it doesn’t stick to the pork chops or chicken and it taste terrible if you bring back the old stuff I will buy it.

Don’t understand why you change something good. Can you please give me the answer.

It just like having plain pork chops and chicken just not right at all. Please bring back the old bbq so much better.

Thank you

Below is a string of communication with rosegal. They promised a full refund when they received the clothes back. Have not seen a refund.
October 16, 2020 at 12:11 pm
Clothes were correctly ordered to size but were found to be very undersize. I requested a full refund and a return shipping label but was refused. These clothes do not fit.

Rosegal .pdf
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growing
October 16, 2020 at 4:55 PM
Dear Valued Customer, We apologize for this situation. Please kindly review our warranty policy here: https://www.rosegal.com/warranty-return/ Since there are several items in your order, would you please confirm which items do you refer to? sku*quantity: 460294902 * 1, Plaid Snowflake Print T Shirt 463739317 * 1, Contrast Lace-up T-shirt 466125002 * 1, Plus Size Colorblock T-shirt 466125008 * 1, Plus Size Colorblock T-shirt 466125014 * 1, Plus Size Colorblock T-shirt We apologize again for any inconvenience caused.​Best Regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

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steven howell
October 17, 2020 at 3:03 PM
All items listed are to small.

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growing
October 18, 2020 at 12:19 AM
Dear Valued Customer, Thank you for your message. We have reviewed your case and empathize with your situation. Please see our policy here for more details: http://www.rosegal.com/warranty-return/ Please note: Any and all return shipping fees and the shipping insurance (if applicable) will be at customer's expense and are non-refundable. However, as you are a valued customer to us, please consider the following 2 options: Option 1: Partial refund 20 USD to your PayPal account (No need to return) You do not need to return the item to us. If you do not wish to keep the original item but know someone in need or if you would like to donate it to a charity, we would really appreciate it. Option 2: Return the item to us. Kindly note that any and all shipping fees are non-refundable and are at the customer's own expense. Once we receive the item we can offer you the following: Product cost refund 52.36 USD to your PayPal account. Our address is USA. Before sending any item back to us, please consult your local post office to know the price of returning the item and inform us about it. Kindly let us know which option you choose. Thank you for your understanding and we look forward to hearing from you soon.​Best regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

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growing
October 30, 2020 at 1:13 AM
Dear Valued Customer, Have a nice day! We are still waiting for your reply. Your early reply will be highly appreciated.​Best regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

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steven howell
October 30, 2020 at 5:06 AM
please send me the Return Merchandise Form (RMA) along with your returns address for the full refund. I will be responsible for shipping cost. Thanks.

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growing
November 1, 2020 at 7:34 PM
Dear Valued Customer, We regret to hear about this issue and wish to take this opportunity to personally apologize to you once more. We have sent the return information in the ticket T20101600686, please check and inform us of the tracking number and the tracking link later. Once we receive the items, we will offer a refund of 52.36USD to your PayPal account. We look forward to hearing from you. Best Regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

S
steven howell
November 2, 2020 at 7:46 AM
RMA number is : ZP2009261102589999 USPS Tracking # 9505 5121 2722 0307 2937 84

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growing
November 2, 2020 at 7:25 PM
Dear Valued Customer, Thank you for your patience and understanding. I will use it to track the package you returned back. https://www.1tracking.net/en/detail?nums=9505512127220307293784 Once the tracking site shows the package is deliveried, we will arrange the refund as soon as possible. Please give it more time to arrive. You can also track it by yourself. Please inform us if the package is deliveried. At the same time, we will really appreciate if you can contact us in advance when it is deliveried. Thank you for your understanding and cooperation. Best Regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

Called yesterday about old address showing up on shipment despite address change. They assured me it would be changed to the new address. Received yesterday's shipment confirmation to see it had been shipped to the old address. I called my old apartment complex to try and get them to hold it and call me but they said they must return it to the sender. With international shipping charges showing up on my bank account I'm afraid both packages will never get to me.

I placed an order for 3 sweaters/hoodies about 3 weeks ago, and I have yet to receive the clothes. I have now called three times to request a refund and have been given every single BS line in the book. This company is a SCAM, so AVOID AT ALL COSTS! They have the entire ripoff playbook: Mislead. Confuse. Ignore.

In my latest phone call, I asked to speak with a manager or supervisor 25 times (I recorded the conversation) and was told (lied to) each and every time, that no supervisor was present. I was also told (lied to) that it was impossible for the rep to process a refund, and that I would have to first return the clothes I ordered ... You know, the clothes that NEVER ACTUALLY CAME? (For the record, they do this to further frustrate customers. Since you are responsible to pay return shipping, their ploy is to sell you garbage quality clothing, that will now cost you a bunch of money if you want to send it back)

So yep, avoid this company like the plague. My next step is to report them to the BBB, PayPal, and the credit card agencies they work with that are IMHO complicit in robbing people! I'll send them the recorded conversation if I have to. This is utterly ridiculous. If companies like Visa & MasterCard continue to do business with scam-artists like Rosegal, then they should be sued at this point ... they ARE JUST AS GUILTY. Just take a look at the reviews across the internet! Every single review of Rosegal is a rip-off complaint, yet the CC companies apparently only care if they are getting their cut of the scam. How very sad.

In november 2018 I have ordered some christmas dresses and such. The tracking system didn't work. I recieved one dress, packaged in brown paper and a lot of tape, by februari/march 2019, I was told after some calls and emails:

''Please kindly wait for 7-15 business days, we are checking with our colleague.We will give you the solution once getting reply.''

After waiting more months and no reply or refund I tried to get into contact.
This seems not to be possibe. The Rosegal support centre works on order numbers.
The company deleted my order numbers in my account.
Also the telephone number nobody awnsers. Email contact is not possible as I only have noreplyemail adresses in my inbox.

I have never had anything like this happen before in my life. I paid after ordering, and I never received my package. Or any note from the postoffce to collect my package.

Ticket:E180430000237
Order Number:
Message Type:Support Email
Subject:package not received
Message:
Ticket Status:Rated
Full Name:betsy wahlen
Rosegal Customer Support At 04/30/2018 05:35:29 CST
Dear betsy,

Thank you for taking the time to write to us.

Here are items we delivered to you, please kindly tell us which items you have nor received yet. We will give you the solution once getting your reply.

The delivery information
customers: Betsy Wahlen, Shipping Address: I TOOK THIS ADRESS OUT OF THIS COMPLAINT DETAILS, city: Amsterdam, state: Noord-Holland, zip_code: xxxx, country: NL, phone: xxxxx
Tracking number: RG966642027BE, shipping method: BERAMHQ,
tracking site: http://www.17track.net shipping date: November 29, 2017 21:44:16, estimated time: 15-20 business days,
sku*quantity:
[protected] * 1, Flowering Branch Bird Printed Chinoiserie Shawl Scarf
[protected] * 1, Christmas Square Neck Sleeveless 50s Swing Dress
[protected] * 1, Christmas Deer Long Sleeve Dress
[protected] * 1, Christmas Printed Lace Panel Vintage Dress
[protected] * 1, 10M 100-LED Silver Wire Strip Light Battery Operated Fairy Lights Garlands Christmas Holiday Wedding Party 1PC
[protected] * 1, Christmas Santa Claus Print Lace Insert Dress
[protected] * 2, 3 Pcs Christmas Hanging Decorations Snowflakes
[protected] * 1, Christmas Snowflakes Pattern Wall Art Stickers For Living Room
[protected] * 1, Snowflake Cottage Print Christmas Dress

Tracking number: RN434571011CN, shipping method: FZRAMYT,
tracking site: http://www.17track.net/en shipping date: November 30, 2017 07:37:02, estimated time: 40-60 business days,
sku*quantity:
[protected] * 1, Lace Insert Printed Christmas Pin Up Dress

Find out more about our policy see here: http://www.rosegal.com/warranty-return/

We look forward to hearing from you soon.

Best Regards
Bernice_Bai
rosegal Customer Service
http://www.rosegal.com/

betsy wahlen At 04/30/2018 06:28:16 CST
Hi, Thank You Very much for your reply.
In the attachment is the picture of the dress I received.

Warm regards,
Betsy Wahlen
Rosegal Customer Support At 05/01/2018 10:54:15 CST
Dear betsy,

Thank you for contacting Rosegal.

Please kindly wait for 7-15 business days, we are checking with our colleague.We will give you the solution once getting reply.

It's our pleasure to offer our service to you, have a nice day!

Please feel free to contact us if you have any question.

Best regards,

Bernice_Bai

Rosegal Customer Service

http://www.Rosegal.com/