RoseGal’s earns a 1.3-star rating from 124 reviews, showing that the majority of shoppers are dissatisfied with their purchases.
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wig color
I bought a wig from RoseGal and it didn't look like picture. Color did not match, it was way too dark.
First of all I took some pictures and then contacted RoseGal customer service. They asked me to send pictures and after that they said that color was correct. Their rep explained that there was a possibility that wig color on photo and in real life may differ. There was nothing mentioned about that on their site! I still insisted on returning the wig but they were against it and said that they can only give me a small discount on my next order. I was very disappointed and angry and I will never buy from them again.
way over 48 hours for a cash refund to paypal!
I've sent multiple images of my defective order, emails requesting a cash refund to my PayPal account and still no refund..just a lot of formatted cut & paste Customer Service emails from different agents.
Besides an International Small Claims suit/legal action, what does it take to get a refund from this company?
It's well over the 48 hour mark. Several days have passed.
In fact, this is week 2 of the battle. And no sign of a refund in my PayPal account.
A friend of mine had a similar experience and closed her account. Now I see why. Not Impressed!
clothing
I ordered on about a month ago and I still haven't gotten the theee things I have ordered, I tried to called multiple times but no one answered, I also emailed the email on their website but nothing is going through, still no response, after reading the reviews for this website I see that many other people are having the same problem, DO NOT USE THIS WEBSITE, I want a refund of my money
non delivery
I ordered 8 items over two months ago from Rosegal.I have not received these items nor a satisfactory response to my query as to their whereabouts from Rosegal. I fear this is a scam company and I will be making it my mission to warn everybody on every social media platform NOT to go near this company. I will also be encouraging all my friends to spread this news and will be warning all banks and finance institutions about this fraudulent business.
poor quality/impossible to get a refund/stay away!
I kept seeing pop-up ads for what looked like cute clothes from a website called RoseGal. The costs were so extremely inexpensive compared to what the photos showed- should have been my first clue. Their sizing chart made no sense. I'm a US side 10 and depending on the item, I was to order anything from a medium to an XXL. I decided to take a risk and I ordered 3 tops that were all similar in style-peasant/bohemian type. Again, all 3 had different size charts but I actually bought XXL's in all 3. They arrived and all 3 were too small. They were the equivalent of a US size 0. I couldn't even get them over my head. The quality was utter garbage and did not resemble at all what was pictured. If it were just a sizing issue, I would have sent them to my nieces-both in Middle School and weigh about 75 pounds but the quality was so bad. I tried to return them and after several emails (there was no phone #), I got one that said I had to take photos of the items next to a measuring tape to prove that the items were too small and that the wrong size had been sent even though all my emails addressed the incorrect size charts. I finally decided that it was not worth my time to even attempt to return them. I would have donated them to Goodwill but the quality was so poor that I didn't even want to have anyone pay $1 (or nothing) and have it fall apart. Do NOT shop from this website. You WILL be disappointed.
A 0 mins ago by Sharon McIlhargey 0 Votes
I've sent multiple images of my defective order, emails requesting a cash refund to my PayPal account and still no refund..just a lot of formatted cut & paste Customer Service emails from different agents.
Besides an International Small Claims suit/legal action, what does it take to get a refund from this company? It's well over the 48 hour mark. Several days have passed.
In fact, this is week 2 of the battle. And no sign of a refund in my PayPal account.
I've sent multiple images of my defective order, emails requesting a cash refund to my PayPal account and still no refund..just a lot of formatted cut & paste Customer Service emails from different agents.
Besides an International Small Claims suit/legal action, what does it take to get a refund from this company? It's well over the 48 hour mark. Several days have passed.
In fact, this is week 2 of the battle. And no sign of a refund in my PayPal account.
Dear LWD01915,
Thank you for taking your time to write your review.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution.Could you please provide us your order number or emal address registered on our website?
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
clothing order and poor quality late shipment or no receipt
I made 4 orders on 7 pieces - 3 came in about a month after and were of poor quality and nothing like advertised. I see some are shipped from China. After going into their site, I found it interesting that the tracking site was no longer in service and getting to them was trouble as the code was not being accepted. I did get through one time and was advised that the item was shipped 3 weeks after order and I still have not received it. It smells like a scam and my problem...they have all my credit card info. I complained on Facebook and wish I could get their popup off of my MSN front page as all it does is wiss me off every time I see it. Don't order!
Dear Mudroe,
Thank you so much for your important feedback.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team will solve it for you. Please kindly provide us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
fraud!!
I received my order in reasonable time, but was extremely disappointed with the quality. I tried to call them, sent numerous emails, tried their live chat, but never ever got a response! So I contacted my credit card company and opened a dispute, and only then someone from RoseGal finally emailed me! They asked for some pictures and after I provided them photos they agreed to give me a refund. I sent everything back and three weeks already passed and still no money. I smell a huge scam! Stay away from this terrible place!
Dear Jess,
Thank you for notifying us of your complaint.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
We have taken care of your complaint and will offer a resolution.Would you mind providing us your order number or email address registered on our website?
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Same experience (I just wrote about mine). I also contacted them and got nowhere, also contacted my credit card company and got the same response you did-take photos. I didn't see how taking photos would result in anything but prolonging a process that would not end up in my favor. So I threw the 3 tops I bought away. If the sizing was the only issue, I would have sent the three tops (size XXL) to my 75-pound niece and they MIGHT have fit her but the quality was such garbage.
total joke!
Do not waste your money and don't order anything from RoseGal! I have purchased a dress and when it arrived it was covered with some yellow stains! I immediately contacted their customer support and asked for a refund, but received no reply. I sent them tons of messages, provided pictures, but they completely ignored me. This site is total a joke! I tried everything and have no idea how to make them answer me! Please, if anyone knows any other Rosegal contacts share this information with the rest of us.
Dear Risssy,
I want to start by thanking you for notifying us about the issue.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could provide us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I have read nearly all the complaints and it appears that no one was successful in getting a refund. But maybe you can pursue and contact your credit card company or Paypal and open a complaint with them. Altho' that didn't seem to help those who did. I also got ripped off for $45. I'm sorry that you did too.
chinese scam company!
A friend of mine ordered from RoseGal and was very satisfied with her purchase. She recommended me this site and I decided to order something too. Well, I guess I just wasn't so lucky. I've ordered two dresses and paid through PayPal. Then I received a confirmation email and my tracking number and everything seemed fine. The next day I received a message stating my order had shipped. Three weeks passed and nothing arrived, and when I contacted them they replied in Chinese! So I contacted PayPal and my bank. I hope I'll get my refund!
Dear Sir,
See below my complaint against the Chinese company:
ShenZhen BangYan Electronic Technology Co., Ltd
Headquarter Office:
Yameicheng BD, G107, Gongle Community, Xixiang Street, Bao'an District, Shenzhen, China.
SMT Factory:
Building C, Hongqiao Industrial Park, Heyi Village of Shajing, Shenzhen City, Guangdong Province, China.
Sales Dept
Telephone: 86-755-[protected]
Fax: 86-755-[protected]
Sales/
Becky Zou
Website: www.bangyangroup.com
E-mail: sales@bangyangroup.com
After negotiations with a representative of the company Becky Zou, we came to an agreement the company to make PCBAs (electronic boards) for me according to my project.
Becky Zou sent me a pro-form invoice at the price $ 520.74. Please find enclosed the PI
I made a payment by PayPal on April 24, 2020. Please find enclosed the payment document by PayPal.
After May 1 2020, Becky Zou stopped answering me.
All my attempts to connect with somebody from the company were unsuccessful.
After 40 days, they appeared. They emailed me and asked for more money. These scammers are very cheeky. They must be punished.
I ask for your assistance to find the company and get my money back.
This fraudulent Chinese company is destroying China's commercial image.
Best Regards
Milko Harizanov
Arex Computer Ltd.
Bulgaria
Email: arex_bg@yahoo.com
Dear Trinna,
Thank you for your valuable feedback.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you.Could you please provide us your order number or email address registered on our website?
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
buyer beware!
RoseGal is not a reputable company, they are real thieves and are not trustworthy! I made a huge order, but due to the horrible quality I returned everything back and need a total refund for my order. I contacted them and asked for a return label. They said that I will get my money back after I sent everything back to China. I actually did, but never received a refund! Don't order anything from this website! They scammed me and stole my money! And I've actually trusted them and paid big money to return the stuff. I'm so angry!
Dear Minka,
Thank you for your important feedback.
We are extremely sorry about the situation.
We have taken care of your complaint and will offer a resolution. Please kindly provide us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
very dissatisfied
I was very disappointed with my purchase. I've ordered three lovely dresses from RoseGal. Before I made an order I checked their sizing chart very carefully and was concerned with sizing. When my order finally arrived, I realized all three dresses were too short. I was shocked to find that nothing actually fit, even though I had ordered correctly according to their chart. Dress were a complete joke. They were clearly labelled as XXL but were no larger than a regular S size. According to their return policies it will cost me a fortune to return them! Lesson learned.
Dear Guna,
Thank you for recent comments.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.
Our team has reviewed your complaint and will offer you a solution. Would you mind providing us your order number or email address registered on our website?
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
terrible experience
I've purchased a few items from RoseGal that I just knew my little sister would absolutely love for Christmas. I waited few weeks and contacted customer service and asked for tracking information. Their website gave me a link to track the shipment, but when I tried it, the link took me to a site that was invalid! I tried to use the actual carrier site but they just say nothing found. I have sent them tons of messages and received no replies. Several weeks later I contacted them again complaining that I can't track my order and the carrier doesn't find them. But again no response. I will never order anything from this website again!
Dear Koilie,
Thank you for providing your extremely valuable feedback to us.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you.We would be very grateful if you could provide us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
never received my order
This website offers items at a very low price, which one might think is awesome! I've ordered several items from this website and was very excited about my purchase. Weeks passed and I received nothing. I've tried to contact their customer service many times but never received a response. I received only general automated replies about my ordered being shipped and is its way. I have sent several messages but was never able to contact a real live person! I am very disappointed with RoseGal!
Dear Lora,
Thank you for taking your time to write your review.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer a resolution.Could you please provide us your order number or email address registered on our website?
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
thieves!
Absolutely ridiculous website! In all the years I have been shopping online I have never been asked to send photographs of my driving licence and credit card. I've ordered some things from RoseGal and then they sent me a message that they could not verify ma card! They actually took my money and only after that they said they could not verify. I smelled a scam. The they asked me to send them the document I mentioned above. These people are just a bunch of thieves!
Dear Nastya,
Thank you so much for your important feedback.
According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.rosegal.com/payment-verification.html for details.
Our team has reviewed your complaint and will offer you a solution.Please kindly provide us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
horrible dress!
I bought a dress from RoseGal and could not wait to receive it. It looked really amazing! It took them forever to deliver it, but I was very excited when I received the package. But no words can describe how disgusted I was when I saw the dress. It looked nothing like picture and quality was terrible. But the worst part was that it was supposed to be red, but it was pink! I'll never order from RoseGal again!
Dear Inga,
Thank you for notifying us of your complaint.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
I have followed up your case and our team will solve it for you.Would you mind providing us your order number or email address registered on our website?
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
stay away from this company!
I made an order and bought several items from RoseGal over two months ago. I've been waiting for a very long time now and I'm really tired of it. It's well past the estimated shipping time and they have not updated the tracking! I have no idea where my items are or will I ever get anything, because these guys completely ignore. I received few computer generated emails from them, but they made absolutely no sense. Huge disappointment. I will never order anything from them again. I'm sick of waiting!
Dear Kira,
I want to start by thanking you for notifying us about the issue.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer a resolution.We would be very grateful if you could provide us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
scam
I ordered two lovely tops from RoseGal and it took them almost three weeks to deliver my order. When I opened the package and decided to try them on I realized they were too small. I contacted customer service and explained the situation. They asked me to send them pictures and after I did, they told that I have to return the tops and then they will refund me. I sent everything back and heard nothing from them. The worst part is that now they are ignoring all my messages. I smell a scam.
Dear Irit,
Thank you for your valuable feedback.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.
Our team has reviewed your complaint and will offer you a solution.Could you please provide us your order number or email address registered on our website.?
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
absolutely terrible!
Hello. I ordered some clothes and jewelry from RoseGal two months ago. When I received my order I was very disappointed with the quality. Things I got looked nothing like pictures on their website. It took them 2 months to deliver my order. When I ordered I was promised to receive my stuff in 10-25 business days. I contacted customer service and was told that I have to send everything back to get a refund. Well, shipping back costs more than my initial order, so there was absolutely no sense in returning anything. I will never order anything from RoseGal again!
Dear Mira,
Thank you for your important feedback.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
I have followed up your case and our team will solve it for you. Please kindly provide us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
do not order from this place.
I decided to give this site a chance and ordered two lovely shirts. It actually took them forever to deliver the shirts, and when they finally arrived both were big enough for a 10 year old kid.
I immediately contacted customer service by email and asked for a refund. Their rep said that they can only refund me 20%. I've never in my life had a company say something like that. I'm not sure if these clothes would even fit small Asian women.
RoseGal is a scam company and should be shut down. I'll never order anything from them again.
Dear Isabel,
Thank you for recent comments.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.
We have taken care of your complaint and will offer a resolution.Would you mind providing us your order number or email address registered on our website?
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
huge mistake!
I made a huge mistake when I decided to order something from this company. I purchased some products from RoseGal about two months ago and received only few items. I have no idea why, but they shipped everything separately. For $1 extra you can get a tracking number which actually is just a photo of the package and not an actual tracking number! I even paid extra money for expedited shipping, was promised to get my order in 3-7 days. Two months later and only few items were received. When I tried to contact customer service no one ever replied. Very bad customer service.
Dear Jessica,
Thanks for providing your extremely valuable feedback to us.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could provide us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
RoseGal Reviews 0
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About RoseGal
One of the standout features of Rosegal is its dedication to providing affordable and fashionable options to a diverse customer base. The site offers competitive prices on all items, and it's not uncommon to find a wide range of deals and discounts during the course of shopping. Additionally, the site also provides free standard shipping on most orders and a 30-day (or longer) money-back guarantee, making it easy and convenient for customers to experiment with different styles and products without breaking the bank.
Another noteworthy aspect of Rosegal is the company's commitment to improving their customer's shopping experience. They have a dedicated customer support team that is available 24/7 to assist customers with queries, issues or concerns, and their in-depth FAQ and Help section provides a wide range of information about their products, policies, and practices.
Rosegal’s range of clothing and accessories appeal to a broad customer base, with styles ranging from casual and comfortable to chic and sophisticated. Their clothing line includes dresses, tops, bottoms, swimwear, activewear, and outerwear. They also offer a broad range of accessories, including handbags, shoes, jewelry, and hats.
The home décor section of the site offers a wide range of items to enhance the customer's living space. From bedding to bathroom supplies, kitchenware, and more, Rosegal provides an excellent range of affordable products to help transform any living space into a warm, welcoming, and stylish environment.
Overall, Rosegal is an outstanding online platform that offers a wide range of fashionable, affordable products, exceptional customer support, and a seamless shopping experience. They remain a highly popular choice for those looking for quality clothing and home décor items at competitive prices.
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Overview of RoseGal complaint handling
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RoseGal Contacts
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RoseGal phone numbers+1 (888) 320-8188+1 (888) 320-8188Click up if you have successfully reached RoseGal by calling +1 (888) 320-8188 phone number 3 3 users reported that they have successfully reached RoseGal by calling +1 (888) 320-8188 phone number Click down if you have unsuccessfully reached RoseGal by calling +1 (888) 320-8188 phone number 2 2 users reported that they have UNsuccessfully reached RoseGal by calling +1 (888) 320-8188 phone number20%Confidence scoreUnited States+1 (360) 857-6001+1 (360) 857-6001Click up if you have successfully reached RoseGal by calling +1 (360) 857-6001 phone number 0 0 users reported that they have successfully reached RoseGal by calling +1 (360) 857-6001 phone number Click down if you have unsuccessfully reached RoseGal by calling +1 (360) 857-6001 phone number 0 0 users reported that they have UNsuccessfully reached RoseGal by calling +1 (360) 857-6001 phone number
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RoseGal emailsmarketing.c@rosegal.com99%Confidence score: 99%Marketingwebgains.fr@rosegal.com97%Confidence score: 97%legal@rosegal.com97%Confidence score: 97%Legalsupport@rosegal.com96%Confidence score: 96%Supportdella@rosegal.com95%Confidence score: 95%collaboration_kyle@rosegal.com80%Confidence score: 80%affiliate.fr@rosegal.com79%Confidence score: 79%security@rosegal.com78%Confidence score: 78%support
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RoseGal addressPO Box 30490, Staten Island, New York, 10303, United States
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RoseGal social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 31, 2024 - View all RoseGal contacts
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