Takealot review: Wrong item delivered by Takealot staff

I bought Apple MacBook on Takealot app on the 12th of September 2023 for R18 000. And was informed by Takealot that the item will be delivered on the 15th of September 2023.

I was contacted by Takealot the morning of delivery, informing me that my MacBook will be delivered before 5pm. At around 8am same day, some guy calls me and tells me that he's outside our base to deliver, and by then I was already out for gym. I asked him to wait for me since I was not far from the base. He refused and left, and told me that he will come back.

Fast forward, I called the branch and complained about him. After some time at around 10am, he calls and tells me that he's outside the base for my delivery. I drove to him and collected Takealot box.

I went to my unit and opened the box, only to find what I did not order. I found boxes of cameras that I did not order, and the was no MacBook. I logged a return immediately and asked for my refund.

I belive Takealot packages wrong items from their depot to rip people off, or these delivery guys have found a way to open their boxes.

To cut the story short, I have been calling and sending emails since 15 September 2023 asking for my refund, and today is 22 February 2024. Takealot still hasn't refunded me.

Can someone please help me, they have blocked my Takealot account.

I am told that my return was rejected, and I really don't know how and why.

Please help me, I really need to sue Takealot. I am ignored, when ever I call.. They hung up the phone. I can not just loose 18k to them.