Takealot
Reviews and Complaints

I ordered an IPhone 6s cover to protect my phone on Takealot`s website. The item was delivered on time, but the wrong item was delivered. When I contacted Takealot, the service advisor then advised me that the item that Takealot supplied me incorrectly will not be refunded or could not be returned. I then spoke to a manger from takealot, and he told me the same. I am disappointed in the service I have received from Takealot, and would not recommend them to anyone. Public, please be aware of how takealot does business. Takealot, you have just lost me as a customer.

I ordered some items last week and was informed that the delivery would be affected on Friday - I received a sms to state the the parcel was on it's way and then 30 minutes later that nobody was available to receive the parcel, while my wife was at home and nobody rang the bell. The delivery was then rescheduled for today Monday and I get exactly the same message that 'nobody was available to receive it" when my wife and I have been at home the whole time. At least the last delivery that I received the courier had the curtesy to call and inform me when they were to deliver. I'm afraid the service from Takelot has declined significantly since teaming up with Mr. Delivery. I have no doubt that that the delivery person has never even been to my house and just does not effect delivery for their own reasons.

The above return was not dealt with successfully by Takealot.
I've given my home adres for the returtn of the item: c/o GARDEN COTTAGE @ no 51 Frangipani st, Tygerdal. Requesting a phone call from the courier when he arrives on [protected] to grant them access, and to ensure delivery only to me...
I've liaised with Lenovo in Roodepoort to whom i provided proof of purchase from Takealot. Lenovo is willing to assist with their device which Takealot has not, they have washed their hands.
They have not yet returned my PC.
The only response I ever receive when speaking to anyone at Takealot I will escalate, I don't know, I don't deal with that I can't put you through to who does they don't take calls, we'll send you and email, we'll call you back...my experience has been no call back no email regarding my query...It appears that your staff m.o. is ignore it and it will go away...Takealot does not advertise that this IS how you treat your customers or at least me...

Takealot wasn't prepared at all for black friday. I have been awake since 12 am on black Friday trying to purchase some stuff. At 12:30 this AFTERNOON I eventually got access to the website just to be kicked of while I was busy paying my order . I will never waste another second or cent on takealot. Shouldn't be promoting black Friday then deny your customers access for over 12 hours! Useless. That's what black Friday meant for me. Thanks a lot

Good day
I purchased a Sony playstation VR bundle two days ago for R5999.99, and now suddenly the same product is R4999.99. The black friday deals for these products have been on since 19 November so why the sudden price drop only now.
I would like that I be charged the R4999.99 and not the R5999.99 as these prices should have been reflected earlier?

I ordered a product 3 days ago from takealot.com. Today I get an email that the product is out of stock with the supplier (reef aquatics) and it will take six days for me to get my money back.

I then call reef aquatics who surprisingly has stock and ship for next day delivery.

The folks at takealot are just lying. I received an "apology" email from them not apologising for lying to me or some admin error, but rather to say that they are sorry that I "feel the way I do".

I also call there customer care number and explain. The operator cant do anything but refer me to a supervisor (who is busy at the moment) but will call me back in less than 20min. Its been way past that and still no call. Hence this post.

Stay away. They will take your money, not deliver and you will have to wait a week for you to get your money back.

Good day, could you please explain to me how in a matter of 4 days the price of the product went from R4 150 to R9 490 and then a few hours later to R8 490?
That is most definitely not what the product costs, and on many other sites, the same product does not come close to the ridiculous price you guys updated it to?
I would appreciate it if you could come back to me regarding this issue and how you will resolve it for me!

I have placed an order at Takealot a week and a half back received the items on Friday - items were not as described and very misleading.

I logged a return on Monday.

These items were suppose to be picked up on Tuesday as I have received an sms from Skynet... but uptil Today I am waiting.

They will delay the pick and delay the credit to me.

I have spoken to a lady by the name of Qaqamba Momoza who assured me that the pick up will be Today... but that was just a lie.

Takealot is too good for misleading customers and expect us to wait for them to fetch the defect items from us when it suites them.

They are pathetic.

Dear Takealot

I just did an update on my app. Did an order and wanted to make payment using ebucks and a credit card. Before the update of the app we could have the option to pay with more than one option now we can't.
Now whats the use of having the app if I can't do that. I don't always have access to a computer so I rely on my phone 90% of the time.

I hope your IT team will sort this out. I'm utterly disappointed in this. Its taken me 30-40 min longer now to order from you!
I'm currently rating you a 4 if anyone had to ask as this is really stupid!

Kind Regards
Samantha Lombaard

Please correct your site and delivery estimates.
I go through the pain of ordering for 90 kids - Christmas part 25 Nov.
The worst I choose is 5-7 working days.
Go to pay, and it says 21 November. Perfect! Pay the money and get a shipping notification of 28 November... how does it change in 60 seconds.
Call customer care. Sit with her, and painstakingly take off the items not in stock. Then ask for a new delivery update on items all IN STOCK on website. Guess what - still 28 November.
Really!

I have purchased numerous items from takealot

My first ever exchange and this is what response i get:

I sent an electrical under warranty kettle that had its lid melt in to be repaired, Takealot sent their courier service to fetch the kettle

I received an email stating that it is with them and will be assessed
Today i receive a response that they broke the kettle entirely and i will be receiving the shattered kettle in return

What the heck will i do with a shattered kettle?
Whoever broke t should be liable?
Takealot chose that negligent incompetent comapny to be their courier not me
I have escalated this matter as best as i can, i have complained on hello peter, the national consumer commission and ineveitably i will take it up with an attorney with cost against takealot

I will never ever shop on takelaot ever again

thats all my orders to date

Order Id Invoice Id Items Date Amount
[protected] [protected] 1 [protected]:51:27 369.00 print
[protected] Request Invoice 1 [protected]:51:27 389.00
[protected] [protected] 5 [protected]:10:00 551.00 print
[protected] 9843419 2 [protected]:44:27 528.00 print
[protected] Request Invoice 1 [protected]:44:27 50.00
[protected] 9659279 1 [protected]:02:08 579.00 print
[protected] 9359038 2 [protected]:22:22 628.00 print
[protected] 9017054 2 [protected]:13:08 1898.00 print
[protected] 8601315 13 [protected]:58:24 686.00 print
[protected] 8382018 6 [protected]:21:57 206.00 print
[protected] Request Invoice 1 [protected]:21:57 259.00
[protected] 8335909 3 [protected]:11:03 464.00 print
[protected] 8268352 1 [protected]:05:11 899.00 print
[protected] 8252705 9 [protected]:52:01 1031.00 print
[protected] 8252499 17 [protected]:42:53 767.00 print
[protected] Request Invoice 1 [protected]:41:32 280.00
9993424 8115716 3 [protected]:40:33 343.00 print
9993424 Request Invoice 1 [protected]:40:33 699.00
9826570 7874446 5 [protected]:40:30 844.00 print
9726294 7779962 8 [protected]:20:59 540.00 print
9726360 Request Invoice 1 [protected]:50:21 440.00

Received an email on 7/11/2017 that my order is ready for collection at Cape Town, Montague.
Made my way today 9/11/2017 for collection. I spent 45mins in the waiting area only to hear that my order isn't ready and will get another confirmation once it's ready.
I'm very disappointed with the lack of service I've received, not sure if I'll order with you again after the appalling service I've received.
Could it not be picked up on your system that the order isn't ready, than to make me wait 45 minutes?
Really disappointed with the service

Good morning

I ordered a backlight keyboard (Order no. [protected]) on 2 November 2017. The promised delivery date was 7 November 2017. I received no communication on Tuesday 7 November and went to check on the website which then stated that delivery would be on 9 November 2017. Still no communication received from Takealot at all. I went onto the website again today and note that the delivery date is now 13 November 2017. I am going on leave from 13 - 24 November and that it the reason I ordered this keyboard long before going on leave and it is my husband's birthday present. I find this EXTREMELY unprofessional that Takealot could not even have the decency to contact me and advise that the delivery date has changed. I am very disappointed and will NEVER order from Takealot again.

I look forward to hearing from you at your earliest convenience.

Thank you
Leandra van Vuuren (cell no. [protected]) or email adddress: leandra.[protected]@adamadams.com

I have been trying to phone to place the abovementioned order of a Diamond tutfed blackboarder. size is 2m x1.6m deco learder ivory is the colour. So please speak to me.in capetown until friday can come to you to sot it out and the payment before I go back to joburg. maybe I can also find a matching pedestals. please call me at [protected] sipho mashinini

 

 To whom it may concern 

Ive brought a gps navigation from you guys but ive got a problem with it .

It got delivered on saturday which was great but since then the battery dont last even for 30min 

It can be fully charged at night but as soon as im driving the battery drains within 30min flat

Ive got to keep it charged in the car to get directions as im a rep and i travel alot .

The device was on special i think for r999 which i see you guys are stil running .

Please let me know how i can return it for a refund or a new device, as im really disappointed with this purchase

Firstly I had an order that arrived one week late, after the date I was given. Had I not enquired I think no one would have noticed.
This morning I had a delivery and as I work from home, I sometimes go out to courier but am not gone for very long. Previously I would be phoned and would come straight back which would take maybe 5 min. Now no one bothers.

I have been a customer since Kalahari days and I can only say that service is on a downward spiral.

Kind Regards,

Vanessa Duncan

Delivery was expected by 03 Nov 2017 but no delivery showed up, called and was ensured that delivery will be made by 03 Nov 2017. No delivery by then, weekend passed still no delivery. on monday got a sms saying returned logged but no return was logged by me, i still was expecting delivery, tracked my order online and to my surprise it said order delivered, called multiple times and each time i was guaranteed delivery, and as expected no delivery by the end of the day.

I ordered a DVD. I have ordered so much, but never before have I had such shocking service. Some clown insisted that info was entered on a tablet. All well and good, but my name kept going to the bottom of the screen despite more than fifteen people signing in afterwards.
So the upshot is...I walked out . You need to RETURN the money. DO Not credit my account. Option two, deliver the item to me at a suitable time.
I have bought a lot on Takealot, but WILL NEVER BUY FROM YOU AGAIN.

On 19 October 2017 I enquired from Takelot via the [protected]@takealot.com e-mail address as to whether I could change my delivery method from collect to courier. A Takelot agent named Chad Jones responded to my e-mail stating the following:

Please note that in order for us to arrange delivery you would have to pay the R60 delivery fee due to the order being less than R450 and forward us the proof of payment.

In order to process your payment - please kindly note the following:

Please ONLY insert your Order ID as the reference (for example 123456)
Please make the exact deposit amount. In other words the price of the goods ordered plus the shipping fee.
Please retain your proof of deposit/transfer in case of queries.

Bank: ABSA
Account Number: [protected]
Branch Code: 632005 (Note: not all Banking Services require the Branch Code to be entered)
Account Type: Savings
Account Holder: T2 Home Entertainment (Pty) Ltd

Following his e-mail, I immemdiately made the payment of R60 and sent notification to the [protected]@takealot.com e-mail address.

On 27 October 2017 I sent Chad an e-mail to inform him that my order has still not been delivered to the address I provided. I then received an e-mail in which I was included that stated the following:

Hi Chad

Thank you for your patience.

We have changed your delivery from collect to courier to the provided address.

Kind Regards
Anella Mdutyulwa

A few hours later. I received an e-mail again in which I was included stating the following:

Hi Chad

Please provide us with your proof of payment as the order hasnt yet been authorised.

Regards
Anella Mdutyulwa

Then again Anella sends:

"Thank your for your patience.

Please send us proof of payment for the delivery."

I then proceeded to sending Anella the proof of my payment on 30 October 2017

I then received the following response from Josia Jacobs:

"Thank you for contacting Takealot.com.

We do apologise for any inconvenience caused.

Following up on the previous email request I can confirm that payment has been allocated to the profile"

after still not receiving my order on the 03 November 2017 I proceeded to enquire as to when i will be receiving my order and I received another e-mail this time from Yusrie Allie, stating the following:

"Thank you for contacting Takealot.com.

I trust this email finds you well,

As to your below query, I see that your parcel is a collect parcel.

Should you require further assistance, please do not hesitate to contact us.

Kind Regards

yusrie allie"

Now I had it. Takelot is not only wasting my time but testing my patience. I have made all the necessary payments and they admit to receiving the payments and changing my delivery method from collect to courier. So where are my goods? If they cannot find my parcel or do not have my goods, i want my money reimbursed immediately.