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Takealot review: payment doesn't correlate (refund) 46

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Author of the review
6:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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Hi,

I purchased the Jeronimo Zoombourgini - Pink R 1, 399, on making payment I found that i was charged R 1749.

This is unacceptable. Im requesting a refund on the R349 as i bought the item because it was R1399 not R1749, which is a R349.

The item should have been advertised as R1749. Even now when im checking the item price its still R1399 but im paying R1749.

Order #[protected]

Mpho Maroga
[protected]
[protected]@gmail.com

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46 comments
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leornado12
ZA
Aug 14, 2018 2:16 pm EDT

wanted to order by cash but automaticly paid with e bucks as of which i am a new user so i prefaid to pay in cash which i know i will be able to pay but i dont know what is e bucks /7/'16/2018/

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Mantoko
ZA
Aug 14, 2018 7:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i ordered a sansui 10.1'' tablet which cost R1299 on the 17/07/2018 and was paid immidiately via SBUX and it was deducted from my sbux account but still says that i have not paid and the order will not be proccessed without a payment

Order No: [protected]

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Carla Spiller
ZA
Aug 15, 2018 5:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The guy that came to deliver my scratching post started suggesting dating and marriage ! It made me feel uncomfortable! It wasn't perfessional at all! The fact that he was suggesting that we date and get together made it even worse even thou I told him I have a boyfriend ! Very unprofessional!

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Nicci1981
US
Aug 15, 2018 12:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

All I want to do is contact someone on the phone.
I place a order last night and i want to cancel it before it gets shipped and I want a refund.

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Marvin7
US
Aug 15, 2018 8:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Delivery person was rude
Loud, in a hurry, impatient
Stating that we think that delivery person are slaves.

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NkosiS
ZA
Aug 16, 2018 1:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear All

COMPLAIN SERVICE DESK

Return Ref: RRN-fd78-82b2

I have received an email from a Warehouse Personell from Noluthando from TakeaLot saying accessories were missing when i sent the return and this unfortunately incorrect as I have packaged all accessories and wrapped them in the box .
They have missplaced all accessories I have put in.

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Mashohle Mangena
US
Jul 25, 2020 4:00 am EDT
Replying to comment of NkosiS

Did this ever get resolved for you?

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Rafaelsapere
ZA
Aug 16, 2018 2:03 am EDT

Collection was scheduled for 18/06/2018 but never arrived. Mouse is not working and replacement is needed asap.

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Maulin
US
Aug 20, 2018 10:53 am EDT

After so many follow up still amount has not been credit back into my credit card account...refund logged on 24.04.2018 & order cancelled due to non delivery of order outside south africa..., so order got cancelled & till today amount yet not refunded in my credit card account.

Third Class quality of service

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Kavua
IN
Aug 20, 2018 6:09 pm EDT

Hello
Am kavya I ordered 1 lactogen 1.8kg
My delivery date is on 18th April but I didn't receive my product. Plz help me to recive my product
My contact no is +91 [protected]
Thank you

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Esmarie Essi Michaels
US
Aug 20, 2018 10:42 pm EDT

The dvd player does not read my usb drives

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cystem@vodamail.co.za
ZA
Aug 21, 2018 12:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been waiting for more than 2 weeks for a delivery.
I HAVE HAD E-MAILS FROM 2 AGENTS AND A MANAGER BUT NONE OF THEM HAVE GIVEN ME ANY ANSWERS OR CALLED AFTER I REQUESTED A CALL.

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Maluleke Steven
US
Aug 21, 2018 2:46 am EDT

I ordered a tv and at first it said 7 to 10 days delivery. Now that I've paid I just realised my tv is only going to arrive by the 5th of April. That's 3 weeks.

Order #[protected]

Please email me on tlhobogangmaluleke@gmail.com

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Alisha Maistry
US
Aug 21, 2018 3:38 am EDT

I order 3 pairs of earrings as gifts and one of them came unwrapped, how do I gift that? It looks cheap and tacky.

I am a loyal takealot.com client and to receive such service is very disappointing.

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Jade Roode
US
Sep 01, 2018 10:46 am EDT

i am trying to buy certain products on Takealot and most of the products are saying that they are in stock, when I want to add to cart the product then says

"You asked for 1 but we only have 0 available"

this is unacceptable as no where does it say OUT OF STOCK!

it is happening on most of the goods rather state that the product is SOLD OUT

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Cobus Swart
US
Sep 01, 2018 10:46 am EDT

Good day

Order #5507850 was suppose to be delivered on 20 Des.
This has still not delivered.

All staff members spoken to on the phone were rude and of no assistance.

This is the second time in less than on 1 Month I have had delivery issues and this I find totally unacceptable.

Regards,
Cobus

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Tanya Lee Jorge
US
Sep 01, 2018 3:58 pm EDT

You keep rescheduling my parcel ! Why?

ORDER NO# [protected]

This parcel was rescheduled 4 times and it took me screaming and shouting before it was delivered!

You've become so big you've dropped your customer service!

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Mgojo
US
Sep 01, 2018 6:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On the 23 August 2018 I recieved email about my order some of item cancelled BT no money reversed to my account. why?

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Fer Mosquera Afrikando Ando
US
Sep 01, 2018 11:43 pm EDT

Good day.

Yesterday I received my order [protected], it came with the damaged box, at one end it was open, and the tempered glass screen protector was damaged.
Please find attached pictures of the order.

Regards.

Fernando Mosquera.

Cel: [protected]- [protected].

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LesDespy
ZA
Sep 02, 2018 12:41 am EDT

Order #54519794Ordered 15 Nov 2017Paid 15 Nov 2017
When I ordered and paid on the 15th November 2017, the item was in stock. To date not received and told that they waiting for supplier?

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Jason DisiZa Scott
US
Sep 02, 2018 2:17 am EDT

Delivery time is way to long this is a local product and it is taking 13 days to deliver. Unacceptable, with all the millions they where boasting about they made for Black Friday you would think the delivery would be faster and more efficient. If I order something from Amazon I get it in 5-6 days and thats in the US. Absolutely shocking Takealot

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Mamodise Matsabu
ZA
Sep 02, 2018 2:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I placed an order on the 23rd November till today I haven't receive my parcel and there's no explanation as to what is the course. I sent an email last week Thursday 7 December, still waiting for the response. My order number is [protected].

I hope to get the answers or my money back at the least.

Regards

Mamodise Matsabu

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Geraldine Maree
US
Sep 03, 2018 10:32 am EDT

I ordered 3 scotters on the dailydeal. 2 green and 1 pink... when going to check out the price has changed... Althoug it says R299 when selecting.

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StevenFlaxman
ZA
Sep 04, 2018 12:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi to whom it may concern
Please can you resolve this issue,
Order # [protected] was delivered and received but after assembly I found that the kit was incomplete.
The ash collector handle is missing. Please see the attached image.
Please can you let me know how we can fix this. I am happy with the product.
Kind regards
Steven Flaxman
[protected]

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nthabiseng ragoale
ZA
Sep 05, 2018 10:15 am EDT

i ordered a waist trainer and i got sunglasses in the box they delivered.
16/11/2017
[protected]
i am requesting that my order should be replaced with the right order.
my order no. [protected]
the amount of the order was R299

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Mark Da Silva
US
Sep 05, 2018 5:39 pm EDT

Takealot stands for taking a lot of pathetic incompetence and I will never order from this company again.
One mistake is still forgivable but when it is repeated for the second time then the responsible person should be dismissed from the company.
Order number [protected] Product [protected]
No managers to contact and simpletons in a call centre.

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MonicaE
ZA
Sep 05, 2018 10:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

See undermentioned photo

Appliance was received unsealed; unfortunately my daughter signed for it 2 minutes before I arrived
I refused to accept the package

No communication since...

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LauraNielsen
ZA
Sep 06, 2018 1:06 am EDT

When phoning at 8 in the morning your voice prompt clearly says that your lines open at 7 - its 8 am I missing something?

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Keith Allcock
ZA
Sep 10, 2018 9:06 am EDT

Ordered the 800ml version and received the 350ml version
Order no. 8523655

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Minigravett
ZA
Sep 10, 2018 2:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi

On order number [protected]

Im very unhappy.
The Xbox One remote skin that I received is just a normal White skin and I ordered a Black/White skin.
Please advice and assist.
Please send the correct one.
Please see attached the one that we have orderd.

Thank You

Natasha Gravett
[protected]

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Jamesma
US
Sep 10, 2018 10:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

takealot.com Re: [Orders] Not what I ordered [Replacement] (Order: [protected] Product: [protected] RRN: RRN-838a-5a7d)

Ordered pots, received a keyboard. Empty promises about feedback to be provided and the incorrect item to be collected since yesterday. Still no email response or a call

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Noksmpinga
ZA
Sep 11, 2018 12:34 am EDT

I ordered a cover for a sony XZ but the one I received is not for sony XZ. The packaging is written XZ but it is very big and the camera and speakers slots are not aligned with the phone.

I have attached images to show the phone inside the cover.
Order no : [protected]

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Elsie Lombard
US
Sep 17, 2018 6:03 am EDT

not really a complaint, but we urgently need you 1litre steam cleaner...when will it be in stock again, please

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Oupa Papas Mosotho
US
Sep 19, 2018 12:06 pm EDT

I bought a few books from takealot. One of them is teared up on top

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Candice Thompson
US
Sep 19, 2018 12:37 pm EDT

I ordered a Ben10 watch at R285 and delivery IS advertised as R161 is free..

The driver made me pay the R60 as it was invoiced

Id like my R60 back as it is false advertising

Candice
[protected]

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Ian Shaun Rowse
US
Oct 15, 2018 5:36 am EDT

Order Number: [protected]
They were unable to deliver to the address as they were unable to find the address or call when looking for the address.
I paid R600 for the book and now i must pay R800 for the same book.
I am will to go to the warehouse in Montague Gardens and pickup the book i paid for, please call me [protected] to get this sorted.

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Tasha de Beer
ZA
Oct 15, 2018 7:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Order number: [protected]
When the power bank is busy charging from the power supply all 4 (four) blue lights are on. I charged it for 24hrs. When I try to charge my iPhone from the power bank, one blue light flashes once then nothing happens. The power bank does not switch on nor does it charge any phone. Please advise.

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Elsie Lombard
US
Oct 15, 2018 4:19 pm EDT

hi there

we've been watching your space for the last two months. you have the karcher steam cleaner with 1 l tank, but not in stock. this is exactly what we want. please let us know when it will be available again.

thanks

elsie lombard

[protected]

pretoria.

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Adriaan Joubert
ZA
Oct 16, 2018 1:32 am EDT

My order has not been delivered today, said it would be delivered today but isn't delivered
Order number: [protected]

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Pamela De Lange
US
Oct 22, 2018 7:30 am EDT

I have received my cosmetic organizer today. When I opened my package there were two cracks on top of the holder. I am not going to leave it here as I paid quite a bit for it. I want a new one or an refund.

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AndriesS
ZA
Oct 31, 2018 4:53 pm EDT

I tried to buy a phone online. After submitting my delivery address they asked me to locate it on a Google map. I struggled now for a long time but it gives me a map without enough detail (no street names) to pin the address - this is really crazy.

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