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CB Online Shopping Takealot the driver collected the incorrect package from my home and has still not brought it back to me
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Takealot review: the driver collected the incorrect package from my home and has still not brought it back to me

M
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7:45 am EST
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ere is my item that you pick up from my house.

Waybill Search

You searched for 'MRRN-ZMZK4-K9X6'Advanced Search +

Added MrdX O/N Waybill MRD Order Source Hub Dest Hub Scheduled Date Status Parcel Statuses

2023/04/12 23:59 MDX115749981 MRRN-ZMZK4-K9X6 EXP105554826 jhb warehouse Southern Suburbs Before 17:00 Rejected In Progress[SOU]

2023/07/12 23:56 MDX115749981 MRRN-ZMZK4-K9X6 EXP105884671 jhb warehouse Southern Suburbs Before 17:00 In Progress In Progress[SOU]

Showing 1 to 2 of 2 entries

Copyright © Mr Delivery Express [protected] E&OE -

Waybill Schedule

close

3rd Party Recipient

Return

CUSTOMER PROMISE

DELIVERY EXPECTED ON:

Tuesday 5th December

NO DELIVERY WINDOW

08 Dec 11:50 POR doc uploaded

08 Dec 11:50 EXP105884671 - POD uploaded. Status NOT changed from In Progress to POD Scanned. Callback not complete.

08 Dec 11:40 Lastmile Parcel Service Waybill Collected with Driver : Wedson Gondwe via Palm from : Customer Maline Naidoo GPS(-26.2950118,28.0507317)

08 Dec 06:41 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] will be collected before 5:00PM today. Track or Reschedule https://take.al/r/H8qbBdx59e

08 Dec 05:14 Tatonga Tafirenyika EXP105884671 Driver out

08 Dec 05:14 Tatonga Tafirenyika EXP105884671 Driver: Wedson Gondwe

08 Dec 01:56 Trip Service EXP105884671 Ready for book out

07 Dec 11:17 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] has been rescheduled for collection before 5:00PM on Fri 8 Dec. Track or Reschedule https://take.al/r/H8qbBdx59e

07 Dec 11:17 Courier Scheduling Updated scheduled date: [protected]:00

07 Dec 11:17 louis labuschagne Waybill Scheduled : Fri, 8 Dec before 17:00:41

07 Dec 11:17 louis labuschagne Error Ignored - Schedule time is after the expected date

07 Dec 11:17 louis labuschagne Collection of correct item

07 Dec 11:16 louis labuschagne Delivery EXP105554826 rejectedManual Reject

07 Dec 11:16 louis labuschagne At MrDX Dispatch to Rejected [07/12 11:16]

06 Dec 15:33 POD Uploaded [06/12 15:33]

06 Dec 15:32 {"updateType":"ReturnsPOD","branch":"000","user":"rampya.[protected]@takealot.net","userId":11918,"timestamp":[protected],"waybill":[protected],"sourceHub":"SOU","destinationHub":"jhb","manifestId":605091,"manifestCode":"WTM00605091","podFile":"mrd-delivery-documents-prod;warehouse\/2023-12-06\/[protected].png","podPhotoFile":"mrd-delivery-documents-prod;warehouse\/2023-12-06\/photo115749981.jpg"} [06/12 15:32]

05 Dec 12:34 Tatonga Tafirenyika Transfer from Southern Suburbs (hub code SOU) to N/A (hub code jhb) started. Manifest reference: WTM00605091.

05 Dec 12:32 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] was collected on 5 Dec at 8:09 from Maline Naidoo and will reach our warehouse in 2-3 days. We'll contact you then to confirm next steps.

05 Dec 12:31 Early or Late Reason: EXP105554826, Customer Maline Naidoo

05 Dec 12:31 Order Tracking Skipped Due To Active EXP [05/12 12:31]

05 Dec 12:31 EXP105554826 Driver back

05 Dec 12:31 EXP105554826 Driver Delivered - (Customer) Maline Naidoo

05 Dec 12:31 Tatonga Tafirenyika Book in: MDX115749981 acknowledged on branch app from driver Ganizani Kachala

05 Dec 10:19 POR doc uploaded

05 Dec 10:19 EXP105554826 - POD uploaded. Status NOT changed from In Progress to POD Scanned. Callback not complete.

05 Dec 10:09 Lastmile Parcel Service Waybill Collected with Driver : Ganizani Kachala via Palm from : Customer Maline Naidoo GPS(-26.[protected],28.[protected])

05 Dec 06:42 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] will be collected before 5:00PM today. Track or Reschedule https://take.al/r/H8qbBdx59e

05 Dec 06:35 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] will be collected before 5:00PM on Tue 5 Dec. Track or Reschedule https://take.al/r/H8qbBdx59e

05 Dec 04:58 Tatonga Tafirenyika EXP105554826 Driver out

05 Dec 04:58 Tatonga Tafirenyika EXP105554826 Driver: Ganizani Kachala

05 Dec 01:59 Trip Service EXP105554826 Ready for book out

04 Dec 22:10 Courier Scheduling Calculated schedule date using rule: Default Standard

04 Dec 22:10 Courier Scheduling Automatic Scheduled For : Tue, 5 Dec before 17:00

04 Dec 22:10 Order Injection Service Inferior quality and material

04 Dec 22:10 Order Injection Service Return Header Injected

04 Dec 22:10 Parcel Injection Service Parcel #1 Injected (Barcode: R3462891)

04 Dec 22:10 Shipping Manifest Service Waybill marked as finalized

04 Dec 22:10 Order Injection Service Shipping Option Id injected: [protected]

04 Dec 22:10 Order Injection Service Sort Area : H4 - Mulbarton

04 Dec 22:10 Shipping Manifest Service Shipping notification received: Status = Incomplete (1 Parcel)

Hub Parcel Info

Waybill View Contents

Customer Name T2

Tel Numbers

Recipient

Recipient Number

--

Michelle Govender

Dec 8, 2023, 13:15 GMT+2

Where is my item

Waybill Search

You searched for 'MRRN-ZMZK4-K9X6'Advanced Search +

Added MrdX O/N Waybill MRD Order Source Hub Dest Hub Scheduled Date Status Parcel Statuses

2023/04/12 23:59 MDX115749981 MRRN-ZMZK4-K9X6 EXP105554826 jhb warehouse Southern Suburbs Before 17:00 Rejected In Progress[SOU]

2023/07/12 23:56 MDX115749981 MRRN-ZMZK4-K9X6 EXP105884671 jhb warehouse Southern Suburbs Before 17:00 In Progress In Progress[SOU]

Showing 1 to 2 of 2 entries

Copyright © Mr Delivery Express [protected] E&OE -

Waybill Schedule

close

3rd Party Recipient

Return

CUSTOMER PROMISE

DELIVERY EXPECTED ON:

Tuesday 5th December

NO DELIVERY WINDOW

08 Dec 11:50 POR doc uploaded

08 Dec 11:50 EXP105884671 - POD uploaded. Status NOT changed from In Progress to POD Scanned. Callback not complete.

08 Dec 11:40 Lastmile Parcel Service Waybill Collected with Driver : Wedson Gondwe via Palm from : Customer Maline Naidoo GPS(-26.2950118,28.0507317)

08 Dec 06:41 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] will be collected before 5:00PM today. Track or Reschedule https://take.al/r/H8qbBdx59e

08 Dec 05:14 Tatonga Tafirenyika EXP105884671 Driver out

08 Dec 05:14 Tatonga Tafirenyika EXP105884671 Driver: Wedson Gondwe

08 Dec 01:56 Trip Service EXP105884671 Ready for book out

07 Dec 11:17 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] has been rescheduled for collection before 5:00PM on Fri 8 Dec. Track or Reschedule https://take.al/r/H8qbBdx59e

07 Dec 11:17 Courier Scheduling Updated scheduled date: [protected]:00

07 Dec 11:17 louis labuschagne Waybill Scheduled : Fri, 8 Dec before 17:00:41

07 Dec 11:17 louis labuschagne Error Ignored - Schedule time is after the expected date

07 Dec 11:17 louis labuschagne Collection of correct item

07 Dec 11:16 louis labuschagne Delivery EXP105554826 rejectedManual Reject

07 Dec 11:16 louis labuschagne At MrDX Dispatch to Rejected [07/12 11:16]

06 Dec 15:33 POD Uploaded [06/12 15:33]

06 Dec 15:32 {"updateType":"ReturnsPOD","branch":"000","user":"rampya.[protected]@takealot.net","userId":11918,"timestamp":[protected],"waybill":[protected],"sourceHub":"SOU","destinationHub":"jhb","manifestId":605091,"manifestCode":"WTM00605091","podFile":"mrd-delivery-documents-prod;warehouse\/2023-12-06\/[protected].png","podPhotoFile":"mrd-delivery-documents-prod;warehouse\/2023-12-06\/photo115749981.jpg"} [06/12 15:32]

05 Dec 12:34 Tatonga Tafirenyika Transfer from Southern Suburbs (hub code SOU) to N/A (hub code jhb) started. Manifest reference: WTM00605091.

05 Dec 12:32 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] was collected on 5 Dec at 8:09 from Maline Naidoo and will reach our warehouse in 2-3 days. We'll contact you then to confirm next steps.

05 Dec 12:31 Early or Late Reason: EXP105554826, Customer Maline Naidoo

05 Dec 12:31 Order Tracking Skipped Due To Active EXP [05/12 12:31]

05 Dec 12:31 EXP105554826 Driver back

05 Dec 12:31 EXP105554826 Driver Delivered - (Customer) Maline Naidoo

05 Dec 12:31 Tatonga Tafirenyika Book in: MDX115749981 acknowledged on branch app from driver Ganizani Kachala

05 Dec 10:19 POR doc uploaded

05 Dec 10:19 EXP105554826 - POD uploaded. Status NOT changed from In Progress to POD Scanned. Callback not complete.

05 Dec 10:09 Lastmile Parcel Service Waybill Collected with Driver : Ganizani Kachala via Palm from : Customer Maline Naidoo GPS(-26.[protected],28.[protected])

05 Dec 06:42 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] will be collected before 5:00PM today. Track or Reschedule https://take.al/r/H8qbBdx59e

05 Dec 06:35 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] will be collected before 5:00PM on Tue 5 Dec. Track or Reschedule https://take.al/r/H8qbBdx59e

05 Dec 04:58 Tatonga Tafirenyika EXP105554826 Driver out

05 Dec 04:58 Tatonga Tafirenyika EXP105554826 Driver: Ganizani Kachala

05 Dec 01:59 Trip Service EXP105554826 Ready for book out

04 Dec 22:10 Courier Scheduling Calculated schedule date using rule: Default Standard

04 Dec 22:10 Courier Scheduling Automatic Scheduled For : Tue, 5 Dec before 17:00

04 Dec 22:10 Order Injection Service Inferior quality and material

04 Dec 22:10 Order Injection Service Return Header Injected

04 Dec 22:10 Parcel Injection Service Parcel #1 Injected (Barcode: R3462891)

04 Dec 22:10 Shipping Manifest Service Waybill marked as finalized

04 Dec 22:10 Order Injection Service Shipping Option Id injected: [protected]

04 Dec 22:10 Order Injection Service Sort Area : H4 - Mulbarton

04 Dec 22:10 Shipping Manifest Service Shipping notification received: Status = Incomplete (1 Parcel)

Hub Parcel Info

Waybill View Contents

Customer Name T2

Tel Numbers

Recipient

Recipient Number

Shipping Address

--

Michelle Govender

Dec 8, 2023, 11:44 GMT+2

Hi

Please Urgently escalate the diver did not bring back the Incorrect item collected on Wednesday from my home

Michelle Govender

Dec 8, 2023, 11:41 GMT+2

Hi Celeste

The driver did not bring back the incorrect item they picked up.

Please Urgently escalate this with Management

Attachment(s)

IMG-[protected]-WA0026.jpg

Michelle Govender

Dec 8, 2023, 10:27 GMT+2

good day Celeste T

hope you are well,

please confirm delivery and collection today?

Best Regards

Michelle Govender

e: michelle.[protected]@gmail.com

Celeste.T (takealot.com)

Dec 7, 2023, 15:59 GMT+2

Hi Michelle

I trust you are well.

Kindly note that we have arranged delivery for tomorrow and then we will collect the correct item.

Regards,

Celeste.T

Michelle Govender

Dec 7, 2023, 12:34 GMT+2

Good day

Please advise if the box will be delivered to my home and the correct return item collected?

Celeste.T (takealot.com)

Dec 7, 2023, 12:30 GMT+2

Hi Michelle

I trust you are well.

Kindly note that collection has been scheduled for tomorrow 08th December 2023.

Regards,

Celeste.T

Celeste.T (takealot.com)

Dec 7, 2023, 09:02 GMT+2

Hi Michelle

I trust you are well.

As per our telephone discussion, you have advised that you still waiting on the incorrect box that the driver picked up with MRRN-ZMZK4-K9X6 .

Please allow me to escalate this matter to the relevant department.

I will revert back to you once I receive feedback.

Regards,

Celeste.T

Desired outcome: need my package returned

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