Makro Online
Reviews and Complaints

good day .

i am very annoyed due to the poor stocks makro stores seem to keep .

the above item went on sale on tuesday 19th for 3000.
the very next day i call both amanzimtoti and Springfield both places are already sold out early in the morning .

i kept calling in as i left my details with both the managers to be contacted when stock comes in .

i have not gotten any feedback till date, the amanzimtoti branch a guy by the name of calvin says the stock is gone missing and until they find it they wont be getting any more stock .

this is really unprofessional and false advertising of this product when neither of the stores even have the stock ?

i would like feedback on this .

I ordered a fridge, stove and microwave on the 23rd of Nov' 17 (MAK705446), for a new place in Richards Bay. I requested that the delivery be made between the 4th and 8th as I hadn't relocated as yet, so no one will be there to accept it. Received a phone call informing me that I will get the order on the 6th, due to no stock. on the 6th no delivery, I call, and they tell me they will have to move my order to another store, thus was moved to Centurion, but they cannot promise when they will deliver. On Monday the 11th I received an sms informing me that I will receive delivery within this week, and should track my order on their site. I log on and it shows order is complete. On the 13th I give them a call but cannot go through. I then decide to call centurion store, and was told I have collected my order on the 11th.
I am so frustrated and angry, staff is not professional, cannot get through when you call as system is congested by all people enquiring bout their orders, staff promises to call back but they don't and worse of all, I've made the payment but don't have the goods. Read on news about people complaining bout makro online, this was my first and last time buying from makro. I had to survive on takeaways as I don't have a fridge to store food, and no stove to cook. all the appliances and furniture I bought from other stores has been delivered, but not Makro.

I ordered and paid for my patio sets on the 2017/11/29.
1. price advertised online is not the price I was charged - Makro wont honor the advertised price - "inadvertent and obvious error" clause in their terms and conditions
2. MakroOnline.[protected]@makro.co.za - do not respond to emails, so why have have this facility
3. still no delivery - there is no stock - 2017/12/06 - at time of placing order, there was stock
4. no updated communication from Makro - 2017/12/13

Hi I have been trying to get through to online orders for 2 days. I keep getting told I am being transferred to the tracking department. I get to hold on for last time 15 minutes and then get cut off or get cut off immediately. Can somebody please call me back regarding my online order. I emailed them yesterday and have still not had a reply.
Shocking service from Makro Germiston

I have placed an online order on 22 November 17. The order is MAK690575. The order number arrived on the 23 Nov and by I already bought the Items I ordered online.

I want to be cancelled and refunded. From the 23 Nov I have been requesting for the order to be cancelled but my request is not being actioned.

Please look into issue and advise urgently.

I ordered a tv online on the 23rd of November. They said delivery will take 5 working days. After the 5 working days when I still haven't received the tv I phoned the support line and the lady said it will be delivered the next day or the day after that. This past Tuesday, 5 December I phoned again because the tv was still not delivered and the lady said I must give them change until Thursday 7 December. On Thursday, 7 December I phone once AGAIN and the lady said she can see the status says ready for collection and I said I'm not collecting I paid a delivery fee and she said no for the courier company and I know it does not take so long for a courier company to collect something. I then asked her so what must I do, just sit and wait for them and her reply was YES! Wich I think is highly unprofessional of her as they said delivery will take 5 working days and it's already 12 days that I'm waiting. After I spoke to her I phoned a different number and explained everything again and told him about the lady who said I must wait... he then asked me to stay on the line as he is phoning the store. After few minutes he said he did speak to someone at the store and they will phone me back. Today is 8 December, still no tv and still no one has contacted me back. My order number: MAK702506.

I placed and paid for an online order with Makro online on 26 Nov 2017. Order number MAK740280 . I then emailed 10 days later and received no reply (online.[protected]@makro.co.za) and [protected]@makro.co.za. I phoned their online helpline [protected] as well as [protected] and was hung up or never answered- I did this 5 times. Today is the 07 of Dec 2017 and I am still not in possession of my items and am unable to get any response from Makro on what is happening or been refunded.

Ordered on 24/11/2017 online/Black Friday-still not received
Had to track to know what's happening. Only to find out order is awaiting courier service(Wum Drop) to collect, indefinitely, from Alberton branch.The worst was that I had to provide them with proof of my order-how's that for an organised retailer?Pathetic and annoying if you ask me!

Had to follow up on Alberton branch again today(07/12/2017) still hearing the same story about waiting for the courier to collect, was even asked if i could come collect the items- how's that for the convenience of ordering online and saving you time.Worse of all, these items were meant to be gifts for people to give before I go on vacation next week, and i don't see it happening, thanks to Makro Alberton store.Up to this moment, still no word about my delivery.Very, very poor servic!

I purchased almost r50k worth of prizes for a company incentive on the 15th november. Payment was done by the 17th november. It is now 14 working days later and still no delivery has been made. I have contacted the call centre and even lerato who is the national customer services manager at head office. She has been absolutely no help, not even the decency to respond to my emails or calls. Has been promising me delivery since wednesday 29th november. Told me the stock is coming from the centurion branch and that they are not doing their job. When I track my order online... Last week it reflected my order was cancelled. This week I cannot even log in to check my order. It is like my online profile and login has disappeared completely. I am trying to contact someone... Anyone... And no one answers their phone. And here I sit not even knowing if I will ever get my stock?

I ordered a freezer from the Makro website thinking that it would be delivered quickly (2-5 days). It has been 8 days and it has not arrived.
I received an email saying that they are experiencing delays in processing their orders - why didn't you tell me this at checkout before wasting my time.
You can't get hold of them on the phone.
They don't respond to emails.
At this stage I just want a refund.
These guys suck.

I gave a hoover wet&dry vacuum cleaner in on 4 nov 2017. We purchased it before from Makro. It was giving a burny smell when used. I was helped by Lindiwe Mnguni who said maybe it just needs a service- it will be given in- i will get a quotation within the 2nd week of giving it in . I received only 1 sms that makro took it in . To date i received no quotation .
50 phone calls later...After i spoke to lindiwe, mongezi, annelie and eventually a Bonto in marketing on 4 december.
No ONE can still tell me where the vacuum cleaner is.
I was told that they will go find out, .. i was told they don't know where it is. I was told they will find out and let me know...And so on and so on ..And so i am still waiting just to hear if it has been found or not as it is not at the repair company and it cannot be found..How much longer or how many more calls will it take to find out anything...This is very poor service as not one of these people have actually made the effort to phone me back

I did an online order on 24th Nov-for collection. Its been 10 days, numerous calls to Springfiels Makro - they all go unanswered. 7 calls to your call centre & many conversations with many MANY people (Shipo, Jenny, Sharon...) "getting right on it & calling me back". After 3 more calls apparently there are ZERO managers on duty in the Makro call center. NONE ZERO ZIP no one higher than an operator works there. Many promises of Jeany Folds calling me back etc.. the list goes on and on... The levels of lying by your agents & complete disregard for my purchase is disgusting.
Guess what?
NOT 1 word that my order is ready & NOT 1 phone call returned. The service I have received it of an extremely poor quality and this is not the first time I have had to change online orders for weeks - even been told that there is no more stock available after weeks have passed.
You have my money, I dont have my products - that is theft.
I want to collect tomorrow - make this happen.
: (Order#725871

Reading every review over the Black Friday period is an absolute disgrace. People pay thousands to hope to receive their items in a timely manner.
Makro doesn't care to respond or follow through with a positive outcome to resolve most of the clients requests.

Makro is going to be left with a tarnished reputation after this. But at this rate, it doesn't look like they care.

And yes, I am a disgruntled customer still waiting for my order too !

On the 24 Nov 2017 I purchased a PS4 online I received a message that says payment successful (see attached) and I called on Monday 27 (makro silverlakes)and I was advised that the most important thing is the MAK number. I was told I will receive an SMS for collection to my surprise when I visited Makro on the 29 Nov 2017 im now told about 48 hours. I have proof dat there was money in the account. This has broken the promise to my son, I am a bad parent now.

Can i please be treated like a customer who followed all the process and be given the order I placed.

Hope to hear a positive response from your side

I Mr S.J.Boyce ordered the 24" Totem black and yellow bicycle for my son on the 22nd of November 2017.I paid R1999.00 for the bike plus R70 delivery fee via Internet banking.I do have proof that shows I paid R2069.Nobody at Montague Gardens Makro can tell me when will I receive my order.They don't even know the exact location of my order.All they do is asking me to phone the online support line.Online support terminated my call, or put me on hold for up to 10 minutes.I want the bike before the end of this week.If this is how you do business I will not deal with you ever again.Takealot is one million times better and more professional than you.

I ordereda Whirlpool washing machine online & while I was finishing off the payment, a message popped up to say there was an error with my order, but take note the money went off my accout! I then phoned the same day to find out what happened & was informed that they have received my order & would sms me between 2-5 working days while the store would be processing my order. Today the 22/11/17 & 6 days later, I phoned again as no sms received yet. I spoke to Nolwazi who kindly informed me that they have run out of stock & as soon as they receive new stock I would be notified via sms. I do not find this acceptable service at all, why do they advertise goods on Black Friday if they know they will run out of stock or are out of stock! I am so livid and will never support Makro again. I will also make it known to all my friends. When I asked to speak to the manager, I was told that he is not in today (yeah very convenient)? This kind of thing is just shocking and NOT acceptable at all!

Good day

I am very upset and furious with the false advertisement that you guys advertised on black Friday.

On the catalog it was advertised that Ps4(337059) was for R3999.99 when we arrived at the till the amount changed to R4999.00. And on the catalog it showed that the special was only available from the 24-26 November and I called Marker(veal) on Thursday to find out if is still PlayStation(337059) are available, they had advised yes.
The package had the same games and same amount of gig(500) but the price changed, I stood there with the manager but they couldn't give me an answer and was told the price is different and its not the same ps4 advertised.
A lot of customer were very angry about the matter. I bought the console but not happy about the price, I could have went to game or don and purchased it. I need explanation for this and a refund of R1000 that was spent on the console.

Contact detail [protected]/[protected]
name : tumelo Bopape

I ordered prizes for a company conference that we are hosting from Makro Online. Two of the prizes are Bluetooth speakers. When they were delivered, it looked like second-hand goods. The boxes were opened and full of dust. The one speaker wasn't even wrapped in the plastic that it was supposed to. How can I give this to people when it looks like it's been used before?! I need this to be replaced!

Order placed online: 12/11/17

Notice given: 2-5 working days for delivery

Current status: As of now, no-one at Makro knows where our dishwasher is, and the outsourced delivery service (Barlow) doesn't have any record of our dishwasher being on their delivery manifesto.

Request: Please locate our dishwasher and get back to us with a delivery date

Your prices are great and in-store service is also great, but wow... Your online portal and overall service is PUTRID and ARCHAIC

If you do not revamp your online portal and interface, you will only stand to suffer in the future as more people move towards online purchases (just have a look at the Takealot website for an example that you can follow)

REF: MAK451286

On 27 October 2017 I made an online purchase for a TV Stand worth R929.00. I emailed proof to a Anthony Vermeleun. When it came time for the delivery of the TV Stand I kept calling confirming to a Mr Daluxolo that I am at work during the week and they can only either deliver after hours or on the weekend. I was then informed that arrangements would be made for my stuff to be delivered after work as they do not work on weekends. I get a call from the courier company on 2 November 2017 that they are outside my gate to deliver at 9am in the morning. Firstly, no one bothers to alert me that there will be a delivery done in the morning until they are at my gate when I specifically advised that I am at work, I do not work close to where live and transport is a hassle, why should I be inconvenienced by Makro's online service not communicating properly to the courier company? I then spoke to the driver and he advised that he would make a special note that I get my stand delivered on the Saturday morning on 4 November 2017, I cancel my Saturday plans in anticipation of the delivery, the day goes by and there is nothing. I then call Makro again, which is always the case I must always hound them to get things done. I spoke to Daluxolo again who said he would liaise and that my goods will be delivered end of the day on that Saturday.

Still nothing, so I requested for a full refund, till today I am getting the run around, its past 7 working days.

I had spoken to a call centre agent by the name of Daluxolo who advised that once the goods are back at the store from the couriers they can then process payment at the store. 

This took another week, the service of Makro in this matter has been really appalling from calling everyday to checking on my order, can I not be faced with difficulty as well in getting my refund as I do not subscribe to bad services. 

I complied by paying for goods yet the service I received was not favourable at all. 

I look forward to receiving your prompt response.

Regards

Disgruntled Customer