Makro Online
Reviews and Complaints

Hi there,

If Makro was clever they would cancel their online division. I placed an order online with Makro and have had no feedback about it.

I have requested a refund of order MAK787345 as Takealot has accommodated me.

Makro Online give no communication.
Emailing [protected]@Makro.co.za and Online.[protected]@Makro.co.za leads nowhere.

I just want a cancellation and refund of order MAK787345. Please send this to the correct department for processing as no other Makro email gives a response.

Regards

Jacqui Potgieter
[protected]

I've ordered a laptop online on 06.01.2018 order # 768546.
After numerous tries to find out when I can expect delivery... finally got an answer from Alex on 12.01.2018 that I can expect delivery on Monday 15.01.2018.
Sitting home all day waiting... nothing!
Phoned customer care only to find out that delivery was moved to 16.01.2018!
I want some sort of discount on this product for my time & money wasted and inconvenience.
I will not recommend this service to anyone.

Good Morning

I placed an order MAK768170 on the 08.01.2018 with Makro Alberton for 2 items- Article number 316496EA - Raleigh Ladies 26 inch Alpine 2.2 Mountain Bike White and another item Article number - 316510EA - Raleigh Mens 26 inch Alpine 2.2 Mountain Bike Blue, which as per the online at Alberton was in stock. However upon phoning the store on Saturday they said they have no stock and the item is being sourced from another branch and would be delivered free of charge. Got another call on Sunday saying we can fetch the stock at the Makro Riversands branch. Upon arriving there we were told the order is hanging in the system, and due to it being the weekend no IT were available to assist. We then said fine, and asked them to advise when this will be delivered. Delivery was then made on the 09.01.2018 - received both items, however upon opening the boxes on that evening - we found that we had a problem with the 1 bike. The Ladies bike had a spoke that was bent on the bike, as well as a brake pad missing on the front tyre, and to be honest wasn't packaged as per the mens bike, leaving me to think this bike is either a return / demo model off the floor. So I gave the branch a call on 10.01.2018 to advise that the item is faulty and that they need to replace this item. I have had endless calls between the 10.01.2018 - 12.01.2018 - whereby I am talking to 10 different people and all have different stories and empty promises that delivery will be made on the 12.01.2018 - just been on the phone again to the online department and they all seem very confused as to whether this item will be delivered today or not. This service has been extremely disappointing as I have always supported Makro, but after this and still not having received my item, I will not support them in future. I will be waiting for my item to be delivered today as promised by the Online Manager. thanks

I placed an order MAK462587 online. After waiting 21 days during which time I had no feedback at all, I phoned to see where my order was. After 31 days and calls everyday I was finally told that the item was out of stock.
Surely, you are computerised - you should have known by day 1 whether you or your supplier had stock. At any time in the 21 days you could have updated me that you were struggling to get stock, at any time in the following ten days surely you should have known that you /your supplier did not have stock. Finally your only suggestion was for me to take an inferior item, wait until the new year or take a refund. After taking the refund, I ordered with another company and my order was deliver to my door the next day. I find your delivery service leaves much to be desired. Your customer service is also non existent. I received a little sms saying my refund had been processed and you were sorry for any inconvenience. With a problem of this magnitude I would expect at least the following:
1) a notification within 5 days of order that the item is out of stock
2) a daily call each day after 21 days to update me on progress (I think I only received one call from the person who was working on the issue - every other call was made by me even though I was promised calls)
3) A letter of apology
4) A voucher of some sort to compensate me for the trouble and poor service.
The whole experience has left me feeling that you have little value for your customers except to make money. You take advantage of the fact that you have very little competition in the market and are complacent in your customer service because of it. The whole experience has left a very bad taste in my mouth when I think of Makro.
Yours sincerely
Ingrid Kjonstad
Cel: [protected]

Good Day

With reference to the above mentioned order number, i would hereby like to express and convey my dissapointment in the customer services of your company.
Regardless of commiting to a peace offering which never prevailed, i am disgusted by the poor communication skills of your customer services representitives.
To blatantly ignore several attempts of communication (telephonic & enail) from me the customer after you guys slip up and cannot deliver something i had paid for nearly 2months ago.

Good afternoon
My husband purchased beef patties from Makro Silverlakes on Thursday 04/01. The packaging says keep refrigerated and use by 08/01.
I wanted to make the patties this afternoon and to my disgust, there is mould around the patties.
Thank goodness I checked the patties before I made them.
Please advise if Makro will either reimburse the money and exchange the product.
Regards
Kisayne Rademan

I bought 3x cases of non alcoholic castle online and made payment on 17.12.2017. When I checked it reflected I didnt pay. I sent an email with proof of payment. Got a reaponse on 21.12.2017 from bonole matsolo saying she's attending to the matter. After another few days I sent another mail asking for progress and received a response from her on 27.12.2017 that the money has been allocated however there was no stock. I responded by wanting a different brand of non alcoholic beer and was told today 28.12.2017 that they don't have any other non alcoholic beer available but when I checked they had Becks. They now sent me a mail for a refund withouteven trying to compensate me for my time spent on this matter and thinking about the costs involved by me having to call and mail them for answers and even the amount of time it took. I was also now told to send yet again the proof of payment and bank details. Totally unacceptable and terrible customer service. Will let all my family and friends know about makros horrible service.

good day .

i am very annoyed due to the poor stocks makro stores seem to keep .

the above item went on sale on tuesday 19th for 3000.
the very next day i call both amanzimtoti and Springfield both places are already sold out early in the morning .

i kept calling in as i left my details with both the managers to be contacted when stock comes in .

i have not gotten any feedback till date, the amanzimtoti branch a guy by the name of calvin says the stock is gone missing and until they find it they wont be getting any more stock .

this is really unprofessional and false advertising of this product when neither of the stores even have the stock ?

i would like feedback on this .

I ordered a fridge, stove and microwave on the 23rd of Nov' 17 (MAK705446), for a new place in Richards Bay. I requested that the delivery be made between the 4th and 8th as I hadn't relocated as yet, so no one will be there to accept it. Received a phone call informing me that I will get the order on the 6th, due to no stock. on the 6th no delivery, I call, and they tell me they will have to move my order to another store, thus was moved to Centurion, but they cannot promise when they will deliver. On Monday the 11th I received an sms informing me that I will receive delivery within this week, and should track my order on their site. I log on and it shows order is complete. On the 13th I give them a call but cannot go through. I then decide to call centurion store, and was told I have collected my order on the 11th.
I am so frustrated and angry, staff is not professional, cannot get through when you call as system is congested by all people enquiring bout their orders, staff promises to call back but they don't and worse of all, I've made the payment but don't have the goods. Read on news about people complaining bout makro online, this was my first and last time buying from makro. I had to survive on takeaways as I don't have a fridge to store food, and no stove to cook. all the appliances and furniture I bought from other stores has been delivered, but not Makro.

I ordered and paid for my patio sets on the 2017/11/29.
1. price advertised online is not the price I was charged - Makro wont honor the advertised price - "inadvertent and obvious error" clause in their terms and conditions
2. MakroOnline.[protected]@makro.co.za - do not respond to emails, so why have have this facility
3. still no delivery - there is no stock - 2017/12/06 - at time of placing order, there was stock
4. no updated communication from Makro - 2017/12/13

Hi I have been trying to get through to online orders for 2 days. I keep getting told I am being transferred to the tracking department. I get to hold on for last time 15 minutes and then get cut off or get cut off immediately. Can somebody please call me back regarding my online order. I emailed them yesterday and have still not had a reply.
Shocking service from Makro Germiston

I have placed an online order on 22 November 17. The order is MAK690575. The order number arrived on the 23 Nov and by I already bought the Items I ordered online.

I want to be cancelled and refunded. From the 23 Nov I have been requesting for the order to be cancelled but my request is not being actioned.

Please look into issue and advise urgently.

I ordered a tv online on the 23rd of November. They said delivery will take 5 working days. After the 5 working days when I still haven't received the tv I phoned the support line and the lady said it will be delivered the next day or the day after that. This past Tuesday, 5 December I phoned again because the tv was still not delivered and the lady said I must give them change until Thursday 7 December. On Thursday, 7 December I phone once AGAIN and the lady said she can see the status says ready for collection and I said I'm not collecting I paid a delivery fee and she said no for the courier company and I know it does not take so long for a courier company to collect something. I then asked her so what must I do, just sit and wait for them and her reply was YES! Wich I think is highly unprofessional of her as they said delivery will take 5 working days and it's already 12 days that I'm waiting. After I spoke to her I phoned a different number and explained everything again and told him about the lady who said I must wait... he then asked me to stay on the line as he is phoning the store. After few minutes he said he did speak to someone at the store and they will phone me back. Today is 8 December, still no tv and still no one has contacted me back. My order number: MAK702506.

I placed and paid for an online order with Makro online on 26 Nov 2017. Order number MAK740280 . I then emailed 10 days later and received no reply (online.[protected]@makro.co.za) and [protected]@makro.co.za. I phoned their online helpline [protected] as well as [protected] and was hung up or never answered- I did this 5 times. Today is the 07 of Dec 2017 and I am still not in possession of my items and am unable to get any response from Makro on what is happening or been refunded.

Ordered on 24/11/2017 online/Black Friday-still not received
Had to track to know what's happening. Only to find out order is awaiting courier service(Wum Drop) to collect, indefinitely, from Alberton branch.The worst was that I had to provide them with proof of my order-how's that for an organised retailer?Pathetic and annoying if you ask me!

Had to follow up on Alberton branch again today(07/12/2017) still hearing the same story about waiting for the courier to collect, was even asked if i could come collect the items- how's that for the convenience of ordering online and saving you time.Worse of all, these items were meant to be gifts for people to give before I go on vacation next week, and i don't see it happening, thanks to Makro Alberton store.Up to this moment, still no word about my delivery.Very, very poor servic!

I purchased almost r50k worth of prizes for a company incentive on the 15th november. Payment was done by the 17th november. It is now 14 working days later and still no delivery has been made. I have contacted the call centre and even lerato who is the national customer services manager at head office. She has been absolutely no help, not even the decency to respond to my emails or calls. Has been promising me delivery since wednesday 29th november. Told me the stock is coming from the centurion branch and that they are not doing their job. When I track my order online... Last week it reflected my order was cancelled. This week I cannot even log in to check my order. It is like my online profile and login has disappeared completely. I am trying to contact someone... Anyone... And no one answers their phone. And here I sit not even knowing if I will ever get my stock?

I ordered a freezer from the Makro website thinking that it would be delivered quickly (2-5 days). It has been 8 days and it has not arrived.
I received an email saying that they are experiencing delays in processing their orders - why didn't you tell me this at checkout before wasting my time.
You can't get hold of them on the phone.
They don't respond to emails.
At this stage I just want a refund.
These guys suck.

I gave a hoover wet&dry vacuum cleaner in on 4 nov 2017. We purchased it before from Makro. It was giving a burny smell when used. I was helped by Lindiwe Mnguni who said maybe it just needs a service- it will be given in- i will get a quotation within the 2nd week of giving it in . I received only 1 sms that makro took it in . To date i received no quotation .
50 phone calls later...After i spoke to lindiwe, mongezi, annelie and eventually a Bonto in marketing on 4 december.
No ONE can still tell me where the vacuum cleaner is.
I was told that they will go find out, .. i was told they don't know where it is. I was told they will find out and let me know...And so on and so on ..And so i am still waiting just to hear if it has been found or not as it is not at the repair company and it cannot be found..How much longer or how many more calls will it take to find out anything...This is very poor service as not one of these people have actually made the effort to phone me back

I did an online order on 24th Nov-for collection. Its been 10 days, numerous calls to Springfiels Makro - they all go unanswered. 7 calls to your call centre & many conversations with many MANY people (Shipo, Jenny, Sharon...) "getting right on it & calling me back". After 3 more calls apparently there are ZERO managers on duty in the Makro call center. NONE ZERO ZIP no one higher than an operator works there. Many promises of Jeany Folds calling me back etc.. the list goes on and on... The levels of lying by your agents & complete disregard for my purchase is disgusting.
Guess what?
NOT 1 word that my order is ready & NOT 1 phone call returned. The service I have received it of an extremely poor quality and this is not the first time I have had to change online orders for weeks - even been told that there is no more stock available after weeks have passed.
You have my money, I dont have my products - that is theft.
I want to collect tomorrow - make this happen.
: (Order#725871

Reading every review over the Black Friday period is an absolute disgrace. People pay thousands to hope to receive their items in a timely manner.
Makro doesn't care to respond or follow through with a positive outcome to resolve most of the clients requests.

Makro is going to be left with a tarnished reputation after this. But at this rate, it doesn't look like they care.

And yes, I am a disgruntled customer still waiting for my order too !