Makro Online
Reviews and Complaints

BAD CUSTOMER COMMUNICATION

I am 62years old and the last thing i need is to fight with Makro Cape Gate of their bad service, 3 weeks ago i gave my microwave and i explained to the lady at customer service this Defy microwave i paid for is not worth it, i cant put anything to defrost or heat up in this microwave because it doesnt spin when heating and when you open the microwave door everything moves out of place like the rotater. Anything i put in to reheat all you can see is sparkles. I told that lady at customer service i need another microwave or a refund and i dont want this microwave back and she promised me and told me not to worry she wrote saying they should refund me. Up until today i didnt receive no sms or no update of what is happening. I tried calling Makro Cape Gate numerous times nobody answers the phones all you can hear is recorded messages. I tried the head office with no luck they answer your call and just leaving you hanging they just dont care. Please help

good day all

kindly note my complain are very urgent as makro staff are not really trained to assist customers.

the problem was that on Saturday the 25.06.2022 i was at makro Meadowdale in Edendale and want to pay for my stock that i buy at around 9h10 on Saturday morning, as the card machine at teller say that i pin number are incorrected.

then i need to go to fnb n primrose sow i went and what did we discover that my card was working their were nothing wrong with my card or pin number. i went back the the treatment that i received for the staff were really bAD NOBODY mention even sorry or nothing jut lets do the transactions again. the ad part was that i was treated as like a criminal and i always shop at makro endenvale. i was wasting my fuel to go to an fnb branch and nearly had accident, i was late for other appointments due, MAKRO MISTAKES. the problems are i need to know how is the staff going to handling this matter really can not the tellers check their machines before assisting any customers. and i put in claim against makro for fuel the cost will be R500.00. I WANT A apologize as well the teller did not know who to handle customers. thanks i need confirm formations back urgent.

Good day.

With this email I would like to express how IRATE and disappointed I am in the service I received as a CASH CLIENT of Makro.

In short I bought a TV cash from your Cape Gate Makro store: March 2020 – Just before our first lockdown.

I brought the TV back December 2020 to your customer repair/service center BUT this department was closed.

As my TV was faulty and still under warranty.

I then had to return in Jan 2021 were my TV was taken in for service to see what was wrong, as not receiving any feedback from your service team I had to call numerous times to get feedback.

After my 7th call I was told my TV was fixed and ready to be collected.

When we got home and plugged the TV in it was NOT repaired NOR FIXED as it had the same faults, 2 days after I had to take off work to bring the TV back.

On bringing it back again they booked the TV in again and AGAIN I had to call to follow UP on my TV. On the 23 March I received (2695947 REF.) I received an SMS stating my product is ready for collection.

On arrival I asked what the story was that it wasn’t not repaired the first time (remember I was told it was fixed) I was told by the Floor manager for returns

That my TV wasn’t fixed the first time because of cockroach damage! I don’t have cockroaches it could have been damaged in your warehouse.

I then that same day escalated it to Benita Jacobs and she told met that Makro clauses say that cockroach damages will not be covered.

I then said ill take it further, a month later I returned to get my TV and was told I did take the TV, PLEASE CHECK I DID NOT on your CCTV cameras, I then went a second time and was told I will be called when they find my TV.

So now in short my “Cockroach” invested TV is gone. And apparently I signed a clause stating that I agree to Makro sending my TV/keeping my TV if I don’t collect my TV within 3 Months, o and did I mention that this document I signed can’t be found?

Now please help me. Understand how do you have proof the TV was damaged by cockroaches from my house, do they ware ID tags with addresses?

Why was I the one to keep following UP with Makro regarding my TV?

Why was I told after the first service that it is fixed but not and then after being “Fixed/Repaired” that there is cockroach damages?

I tried to google marko cockroach clauses – but there are none.

I WILL NEVER PURCHASE ANYTHING FROM ANY MAKRO STORE OR RECOMMEND ANYONE TO MAKRO.

Not one manager could assist or even try to help.

Your urgent feedback is required

Tel no – [protected] / [protected]

Mr. Coaters

Ive spent easily 30 minutes trying to get through to the returns department just to get feedback on my microwave that is now in to repairs for a second time ( came back the first time not working) and I am getting no feedback and I cant get an answer through makro's terrible call centers.

If I could get the same product at the same price in the future, I will definitely go buy from your competitor instead just because of your after sales and warranty services.

its terrible.

On Sunday I bought DSTV ultra explorer for R1799.00. I included installation and it was priced at R3299.00. I also bought unimount TV bracket for R249.00. To my surprise the technician charged me an extra R1000 for mounting the screen which I unwillingly paid. What do you mean by installation, does it not include the mounting of the screen. Just need an answer. My unique ref no is [protected]. My email address is [protected]@gmail.com.

Thanks

Ordered product (Chocolate Fountain) from Makro 9 May 2022 #MAK3609392 . Promised 7-10 days delivery.

Still not delivered. I do not want or need it anymore as I have already had the party for which I needed it. Just give me my money back as you are stealing from me ! Contacted Makro numerous times, issue has not been resolved. Pathetic service. Will not make use of Makro again under any circumstances.

So on 23 may 2022 I went to makro at riverside view in fourways to buy a jbl 5.1 channel soundbar. When I arrived at the store I got assistance from a consultant by the name thabiso and he was so nice to me and he gave me good service. He informed me that the soundbar was out of stock and they were only left with the one that was on display, I said to him I didn't mind buying the display but I will ask for a discount since the product was on display and the subhoover had a scratch on it. Thabiso informed me that the product was discounted for r500 and I told him that r500 was too little I need to speak to the manager. He called a lady by the name thando and apparently she is the manager, I hated the energy thando gave me. She addressed me with a serious and it was like she was indirectly telling me to buy the product with that price or leave it and she seemed to be prepared for a fight. I really hated her attitude and i've bought lot of items at makro and the consultants know me, no consultaant ever gave me such attituted. I am not angry for a discount but I am angry at the lady she does not have respect and she didn't display the values of makro, I restrained myself as I did not want to spoil her day and my day as well, I bought the soundbar from thabiso and left the store.

@Makro_SA visited your Silverlakes, Pretoria outlet 29 May 2022 +- 13h00

Pathetic service, I was walking around the electronics section looking for help but your staff stood around watching my wife and I not finding what we were looking for.

They felt a group chat was more important!

I can't help it if your uneducated [censored] is stuck helping clients.

I asked them if nobody was working today. The one Skippy with the most attitude replied NO.

Your service f%$k sucks and I walked out.

And trust me I was going to spend MONEY! GOING TO TAKEALOT

I bought a Canon inkjet printer on 26 June 2021.

20 April 2022 it has a paperjam. I could not resolve it and went to Wonderboom Makro on 21 April 2022 where I bought it. The consultant is on lunch, I waited an hour, spend about R2500.00 while waiting for him. No luck he did not turn up. One of the salespeople helped me and said I can call Canon directly as the message on the printer stated I must log a call, and they will assist remotely. No biggie there! Canon said , sorry you must bring it in for a service! What 10 months and a paperjam and it needed a service? Really? So on 22 April 2022 I went there again, I stay about 25kms from Makro, when asked about the consultant, wow, he is on teabreak. I dont say staff cant go on teabreak or lunches, but really, it was about half an hour earlier than the previous day. As I am working from home I must make arrangements that I will not be available for the time being. So again the salesperson ask me where is the printer, I said in the car, no you must book it in! Ok I did that also. Get a reference Item is booked. Receive a sms from Makro that printer is booked in.

Now the waiting game started. On 3 May I received another sms the printer was received by the assessment/repair agent for evaluation. Since then nothing, not a word, sms or call. On Friday13 May I go in to Makro to ask about the printer. The client before me received a printer, I don't know which make or model. When my turn came the staff were not very friendly, but I am the customer enquiring so I am friendly. Oh you did not answer your phone when we called you. As stated above, I work from home, so my cellphone is permanently with me. I have saved Makro's number, so would recognize if they call me. They informed me that they collect once a week and will contact me. So now I wait again.

Tuesday 17 May I called Makro, first call centre, because the sms say I must call them. No I can call Makro directly. Hmm I was informed they collect on Wednesdays. They will contact me. Today is Wednesday, and I am still waiting!

Makro can send their staff on training, especially the ones who assisted in customer care! They are plain rude. If they have had a bad day, it is not the person next in line's fault. I am waiting now nearly 4 weeks for my printer to be collected back from Canon. And to be contacted. Then you are assisted with people who don't really want to help.

We bought an item online, once received we realised that it is not what we actually wanted. We requested a refund and asked for the item to be collected again. We did this on the 22 march 2022 and we are in may 2022 already and the item is still not collected. I have spoken to 7 different call agents and sent several emails as well. Mak3498972 & mak2305692. Please can the item be collected and our refund actioned.

Hi, on the 30/04/2022 I purchased 3 cases of makro brand full cream milk (note that on the box the best before date is October 2022) 2 of these cases milk was sour it was stanfing on the crate on the floor. I have contact makro in regards with the situation but still have not received any feedback. This was purchases at the makro wonderboom branch.

I ordered 2 cellphone arm holders on the 9th of April. The order number is MAK3560946. I immediately informed your call centre. After MANY calls and emails, the incorrect product was collected on the 2nd May and I was told that I will have the correct merchandise by Friday last week, the 6th May.

I have dealt with every incompetent team leader at the call centre, Xolani/Solani, Nthabiseng and others whose names I don't care to remember and they have all LIED to me CONTINUOUSLY.

As I am writing this, I al also on the line with yet another "team leader" and have been on the call for 49 minutes AND COUNTING...

I just want the product that I paid for a MONTH AGO.

Can any competent staff member who cares to do their job intervene URGENTLY.

I am ANNOYED and BEYOND upset and I frankly don't want to deal with the Makro INCOMPETENCE anymore...just deliver my merchandise.

On the 7 May 2022 I visited the Makro Carnival return department

The lady attending to me in the morning indicated that after I completed shopping I should return to pick up the fuel in the generator as they are not allowed to take the generator with the fuel for assessment’s

I did return at 11-30a after shopping only to be told by Front desk manager that she cannot assist me as I need to bring my own container to decant the fuel which was not indicated earlier by the staff..the lady at the front desk Siphokazi Khumalo did not seem interested to rectify the situation or be helpful and had an attitude.

This was really distasteful service for a huge establishment with such unprofessional manner.

Good day,

I am extremely disappointed in the product I bought from Makro in Bloemfontein in March, black boots. I have only started wearing it in last month and wore it 3 times to be exact and they are already breaking? How is this possible? They are pulling apart by the sole.

I have unfortunately already thrown my slip away as I did not expect something like this to happen as I always buy from Makro. I would like to know what will be done about this. It is truly unacceptable.

On the 3rd of April i bought a Gazebo. On the 24th ao April i open it and iy struggled by one of the legs ontop. I pushed it up and used it. There was a slight wind. That is where thr legs i eas struggelig with bend. I closed the gazebo and a pease of thr black plastick i side stay behind.. i was at Makro Polokwane to exchange it but they said that i got no guarantee on it only 1 year warranty . In the box is the manual which stipulate that there is no guarantee we went with the manager of the camping department and one of the floor salesman to open to show me. On the manual it say. Camp master cant be held responsible for dame. Buy no where on thr manual it say that thetre is no guarantee. Makro said they cant assist me

I ordered Superpods online and were delivered 11 April 2022. When 1 side didnt work I assumed I didnt charge enough so charged more. On 12 April the side still didnt work so I emailed a complaint to Makro and they responded requesting photos of product. I sent the photos and never heard from them again. I then complained on Hellopeter and Zwelakhe called to ask for another picture which I sent and he promised to keep in touch with all developments (that was 25 April) and until today I havent heard from Makro. I sent an email again asking for feedback not even a response.

A purchase was made online under the following Order Number: MAK3484924 on 17 February 2022. The proof of payment is attached herein, reflecting total payment of R 45 724.18.

Delivery of the goods started taking place on 22 February 2022 until 28 February 2022, we were therefore unhappy with an item on the purchase order and arranged for it to be collected. After logging numerous calls the item was collected on 08 March 2022.

We further confirm that since this item have been received by Makro on the 8th March 2022, we have not received the refund due to us.

We have written to Makro, called, filed a complaint and/ or attended one of your main store in request of the said refund without any update or receipt of the refund.

We have been in contact with the following persons without any assistance:

1. Nobuhle Zwane

2. Lebogang SAeboni

3. Norman Dilley

4. Namhla Mashiyi

5. Wandile Sibeko

6. Hedley Rhodes

7. Ashley (Makro Crown Mines)

8. Micheal (Makro Crown Mines - Online)

We therefore request for the above to be attended as a matte of urgency.

we trust you'll find the above in order.

I bought appliances worth 23k+ from makro Amanzintoti in one day and then they wanted to charge me a delivery fee + R90 per item that I purchased. So I opted to hire someone else to fetch my appliances for me. When the driver went to collect my items, makro staff was so unhelpful!.they just left the appliances on the trolley and went away therefore the car guards had to load My appliances into the vehicle. I did not buy the appliances from the car guards so I was highly pissed of at the service from makro!. On top of that my fridge was just wrapped in plastic with polystyrene on the sides. When it was delivered to me the fridge was found to be damaged at the front as well as the back under the polystyrene!.I contacted makro and they were of no help at all !stating that the fridge was fine when it left their store , I don't understand how they even checked the fridge if it was damaged under the polystyrene!. I am just moving into a new place and can not afford to go and purchase a new fridge again, Makro being such a big company and being insured could have replaced the fridge or sent it back to defy to be repaired buy instead they deny sending me a damaged fridge and refuse to replace it !. I am so disappointed with the service I received from this branch !.I will definitely not shop here again!.

Order number: MAK3482713

Purchased items on 21/02/2022

This matter was previously dealt with by Norman in the complaints department. See attached correspondence.

To date we have not received any feedback to the last email dated 30/03/2022

Given the fact that the item cost over R500 should give you enough reason to know it cannot break on a first time use. Can someone please get back to us within the next 5 working days. If not I will have to take this up with customer ombuds. As a consumer it is my right to good quality and safe products as legislated. The name of the supplier and the date it was sent for the assessment to the supplier to be sent to me in order to complete the report to the ombuds.

This is an outdoor item and the manufacturing thereof should comply with the requirements for the safety and use outside. You cannot make the assessment that the extent of damage can only be caused by wind without scientific proof. It is therefore not a fair and true assessment. The fact that there are scratches on the pole is enough evidence that the manufacturing of the item is inferior. It is meant to go into the ground. These type of umbrellas exists to be used outdoors.