Makro Online
Reviews and Complaints

I ordered some items online from Makro Woodmead in November 2021. The items were delivered in December however with some items missing. I called customer care, emailed them through out December. Followed up again in January 2022 where I now had resorted to wanting a refund. The responses I received from the customer care were there's a backlog/we can't communicate directly with the store/we have escalated the issue etc. As a customer I'm actually defeated.

Please help.

I ordered liquor from makro online on the 18/11/21. Product was delivered on on the 25/11/21 but 2 boxes were short delivered. Receptionist signing for delivery noted on the delivery note that it was short and made driver from dawn wing sign confirming. I logged complaint with dawn wing and got no joy. Then logged complaint with makro customer care. They keep on telling me that they are looking into it but I is now over 2 months. I am very frustrated and not sure who I must contact to resolve this.

Order; mak3430838 - waited too long for my delivery - and when I got my delivery - the box was damaged - and when I started to open in the desk was a complete mess - makro customer service respond to your emails weeks after.

Order; mak3425974 - courier 3-

Courier collected on the 17th Jan, still waiting for my parcel,

Makro customer service just never calls you back

I'm also still waiting for a refund

MAKRO ONLINE ORDER - MAK3439002

25 January 2022 - Online order placed, payment processed and packed by Makro, Springfield Park, Durban KZN. (Invoice received by email).

26 January 2022 - Courier (Dawn Wing) collected the 3x items from Makro for delivery in Pietermaritzburg "within 2-5 days".

27 January 2022 to 1 February 2022 - Phoned Makro customer care 4 times and sent 3 follow up emails to customer care. Informed telephonically that my complaint will be escalated via email to couriers that will contact me.

1 February 2022 - To date no communication or delivery from couriers. Adult recipient(s) of order available at house delivery address 24/7.

Excerpt courtesy from lawforall.co.za in terms of the Consumer Protection Act - the law protects South African consumers against late deliveries when shopping online.

"The Consumer Protection Act, 68 of 2008 (CPA), is not the only law that protects consumers but lays a solid foundation by promoting a fair, accessible and sustainable marketplace for products and services. The CPA entitles consumers to the delivery of goods and performance of services as agreed and in an acceptable manner, also when shopping online. This means that late deliveries in South Africa are unacceptable. Suppliers must deliver goods on the agreed date, time and place. If the specifics haven’t been agreed, the supplier must provide the products within a reasonable time. Any delays must be communicated with the consumer, and if delivery is late, the consumer is allowed to cancel the transaction without penalty. The consumer has the right to claim a refund, interest (at the prescribed rate), as well as any costs incurred due to the supplier breaching the terms and conditions of the agreement."

In the event of the 2 x 12 bottles shrinkwrap x 1 liter Schweppes Indian Tonic Water (24 liters) nearing close to the expiring date by the time it is delivered I will have to return the batche(s) for a full refund.

I purchased a French door fridge on the 11th of December 2021 and later received an email from Makro saying my order was stale. I made a follow up on when will I get my refund and was told the finance department was closed for Christmas holidays. The first of January I then received an email saying my order was processed. This morning I called makro to find out the status of my order, the consultant said that I must wait for 40 days from the date of purchase. To say the least I'm disgusted with makro's service

I ordered items on the 2nd of December, today is the 24th, still haven't received what I paid for. Makro goon Karabo Makola says they've delivered my order and they'll tell me who received it, but they've since gone quiet.

I've included
Carron Hendricks *********** (invite to Mailtrack)
Leonard van Zijl *********** (invite to Mailtrack)
Lynette Snyder *********** (invite to Mailtrack)
Mpho Moruthane mp**************** (invite to Mailtrack)

to the mail string but none of them will respond. I hope when they see their names on here they'll be inclined to tell me what happened to the order I spent my hard-earned money on. I understand how the concept of "hard-earned money" would be foreign to them seeing as how they cannot get anything done without the customer screaming, kicking, and literally causing a ruckus!

I hope that whoever looks to employ these people in the future finds this thread and treads carefully with these people.

Purchase made on 26 Nov. No delivery yet. No answer to my complaints. No idea when they will deliver.

Nobody bothers to answer a complaint mail, or returne a call.

The absolute LAST time I order online from Makro.

The WORST SERVICE EVER!
DO NOT PURCHASE ONLINE FROME MAKRO!
Purchased a Fridge for R12999.00 on 25 Nov 2021 online and til today 09/12/2021 i have not yet received the PAID Fridge, when i phone and follow up i am being told that the fridge is with the courier WUM Drop which also seems to not be able to tell anyone ANYTHING!
When asking Makro for a refund i am told that it would take 7 to 14 business days to process the refund.
I have been phoning since last week and keep getting the same info but nothing is happening!

Online order #MAK3303253
Placed the order on Thursday 25 November 2021. Delivery estimated at 3-7 working days.

Have folllowed up on NUMEROUS occassions and keep gettinge excuses like "Black Friday", limited stock, staff on strike etc.

Firstly, Black Friday should never be an issue. If you cannot handle the capacity and logistics, then don't take part in Black Friday.

The website now says "Place your order before 8 Dec 2021 for pre-Christmas delivery. " How can the company make this promise if orders placed TWO WEEKS ago are still IN PROGRESS!

Service levels are ridiculous! I want a definitive answer as to when our Stove and Hob will be received!

I made a purchase on the 24/11/2021 at Makro Silverlakes and paid for delivery 8km to my house. Apparently deliveries were too busy and they could only arrange it for Monday 29/11/2021.
Then on Saturday 27/11/2021 they decided to deliver, no call before to find out if it is ok. Just showed up at my complex called to say the delivery is waiting to be accepted.
I was not home and we had arrangements for delivery on Monday. There have been no contact after that, I tried the numbers available 0860 300 999 or 0860 600 999 I suggest no one waste their time and airtime calling this number because no one will answer.
I had to take off work and go to the store which was just another waste of my time as no manager will show up, the staff at the customer care desk called all over the shop and each person pushed them to the next until they finally pushed me to the next place directing me out the building to go speak to some other person who might or might not be there at online delivery.

Friday 3/12/2021 I received a call asking if I have been assisted and the lady said she arrange delivery for Monday 6/12/2021 which I agreed to, then in the afternoon as I sit in my meeting at work the makro delivery guy calls from my gate with my delivery.

I am highly upset with makro service, firstly there is no customer loyalty, theres no assistance. I've reported this on the WhatsApp number as well, they take all the details and never call.
I want my Purchase or I want my money.

Order Number MAK3259920.

I orderd a bicycle online for my 7 year old. A 20" bike that was on specail.

Let me give some background. My girl sold her old bike and saved for the whole year, to buy an new fitting bike. As the old one got to small.

We ordered on the 1st of November. The 17th the courier delivered. With much disappointed it was the wrong bike. It is a 12" with side wheels.
Picture on the box is correct but not what was inside. We phoned customer service and logged the return. The same day. 17th November 2021. And send (I don't know how many) emails. With no feed back what soever on when we will recieve the correct bike and what must I do with the wrong bike? Nothing nothing nothing.
I ask for feedback on email . As I work with small children during the week. Jus for incase. No feedback emails. And I can say. That there was no calls to my phone. Please advise what must I do. Today is the 3rd of December.

Note. The box we received. Is, as is. We took nothing out. As we could clearly see it was the wrong bike. We closed the box and sealed with tape.

I made an order on Monday 29 November and the order was delivered to me today but the order is not complete ...only R79 worth of the R508 goods I ordered got delivered and was invoiced. I tried calling the Makro number over and over but it was not going through.

At this point it is an inconvenience to me as I needed the goods by Friday and yet I am still waiting on most of it and my money is gone.

Very disappointed.

Good Day

I am a first time Makro customer. Having just made my very first purchase of a R16000 laptop, I found the product to be unsatisfactory. I proceeded to return the product in its original packing and within two days of purchase. However I was subjected to a very unpleasant experience with the customer service of the Macro at Abour Crossing. I just bought a laptop on 30/11/2021 and brought the laptop back to the store on 02/12/2021 for a refund and the employee there stated that they don't refund laptops at all. Kindly confirm if this is Makros return policy and how I should proceed further with my complaint.

4 November 2021: Placed an order online for an Elba gas stove. Delivery: estimate 21 days. Didn't think it would actually take 21days when most companies deliver in under 7 days. However I accepted the delivery period.

24 November 2021: I called Makro customer care to confirm delivery on the 25th, as there was no movement on the tracking. I was told someone would contact me within 24-48 hours. Received an email : Please note that your query has been escalated to the relevant department for further assistance, therefore will revert with feedback as soon as is provided.

26 November 2021: NO feedback, called customer care again. Then I'm told its 21 working days, but it will be escalated. Will take another 24-48 hours for a response.

29 November 2021: I send another email, no response. Calling the call centre is absolutely a waste of time.

30 November 2021: Receive another useless generic automated response :As per our telephone conversation, your query has been escalated to the relevant department for further assistance. I ask to be included in the correspondence to the relevant department, no response.

1 December 2021: I receive an email, my order is being packed. Will receive an sms with the courier is dispatched which means absolutely nothing. Tracking shows in progress, and I won't be suprised if there's no movement for another month. Request specific date of delivery.

2 December 2021: Receive another automated email. Still no movement on tracking.

30 November 2021:

I ordered a chest freezer for Makro online on the the 22nd of November 2021. Delivery said 3-7 days. It's been 8 WORKING days! When I track it online, it says packed since the day I ordered it. I called to complain and all I got was an SMS saying that due to large numbers of orders, processing was delayed. This is a load of garbage as the order was "packed" according to the tracking. They could've just owned up and admitted fault, instead of making excuses. Honesty would've been better!

Ordered liquor online from makro, item missing on delivery. Contacted customer care a week ago who said the matter was escalated, however, no response has been forthcoming. The order number is 3275081. Numerous emails have been sent to customer care as well as phone calls. To date no progress of what is being done to resolve this issue. The missing item from order needs to be refunded or delivered to me.

Good day all.

I have purchased a fridge from macro begining of this month.

The delivery took over 4 days to happen.

When i finally received the fridge it was broke.

We followed all protocols to ensure that there would be a replacement made and that we would receive a new fridge that is nog broken.

I have been waiting for longer than a week for them to come and get the broken fridge from my house and replace it with a working fridge.

I have lost over R1000 worth of groceries due to me not having a fridge to store my groceries in.

I was told multiple times that all is confirmed and they will deliver the next day, but it just does not happen.

I payed someone to be at my house during the day all week last week as i am working and my husband aswell. I wanted to ensure that someone was at my home to collect the fridge. I am down R900 because it cost me R180 a day.

Yesterday I wanted to take the fridge to makro and return it myself but i was told by the manager that I should not bother as they would deliver it today before 11am

It has not been delivered and i am not geting any response from makro.

They have provided me with contact details that does not exist.

I encourage you all not to support a company that does not take their klients serious.

I am down more money than i can afford and still dont have a fridge.

Hope you all will stand with me in not supporting a company that deliveres broken products and cant even have the decency to correct their mistake.

Thank you for taking your time in reading about my review.

Name: Selvan Govindasamy ID [protected]
Cell: [protected]

Complaint:

I logged a service call on 27th October for a Sinotec 55" Smart Tv at Makro, Cornubia, filled out the necessary forms, and was told I will be contacted for service technicians to make arrangements to check at my residence.

To date, after numerous calls as well as being told that techinicians will attend to on 10 November, this has still not been done.

Called again on 11th November, spoke to Priscilla and she advised that Sinotech wrote down my cell number incorrectly. Form also had an alternative landline number.

kind regards
Selvan Govindasamy
[protected]

Second complaint about Makro Centurion, the previous complaint they apologised with a R500 gift card, this time I just want my money back that they stole.

Purchased headphones here, 2 different sales people on 2 separate days regarding an aux cable, they assured me that the headphones had an aux cable. Upon opening the box at home, well, as the box stated, no damn aux cable. The Bluetooth was terrible too. I then returned the goods, & they absolutely refused to return the money back into my card. I am now left owing my company the cost of the headphones & no headphones. There is such miscommunication between staff & managers. I asked to speak to a manager (they told me they had requested a manager by the name of John to speak to me), waited forever, then finally went to look for John myself. When I found him he was on the phone with a supplier & shouting at them beyond belief, appalling how they treat their suppliers, perhaps I should treat them the same way. When I did get a chance to speak to him, he didn't have a clue of what I was talking about, turns out that the salesperson didn't even call him? What the FFFFFFFFFFFFFFF is going on in this store? Please guys, just give my money back already!

Makro Wonderboom.

I phoned, preordered and made an immediate eft payment in order to have my order ready for me early the next day and when I got there nothing was done. The accounts lady was EXTREAMLY rude! The sales person had no idea what to do and management was un helpful.

After I asked them to hurry up they made a point of it to be slower.

Accounts lady: Maria
Sales person: Memory

WORST EXPERIANCE EVER!