Makro Online
Reviews and Complaints

I am STILL waiting for assistance with an online order (which the special has expired now). I have been in contact with Makro's call center and store numerous times and up to date I have received NO ASSISTANCE. The only time I did receive any kind of assistance - the wrong item was ordered. I have numerous reference numbers and promises of call backs and supervisors that will contact me but NOTHING.

With my last call 02/08 Ref 3780556 I was informed that the special is no longer available and thus I can not be assisted, I requested to speak to a supervisor and was told that the supervisor is busy and will call me back.

Ever Since the 1st call on the day of the email (20/07/202) up to date NO one at Makro was willing or capable to assist.

I requested a call from a manager yesterday via e-mail ([protected]@makro.co.za) and still waiting.

I ordered this table on the 3rd of July, delivery of this has been a nightmare. The 1st piece was delivered on the 8th of July, only to find that this was the drawer only, nothing else. I went to the Strubensvalley Store on the 11th of July, to which I was redirected to this horrible portal. I then logged a request for refund on the 13th of July, and I have called the call centre a million times, they have promised feedback (to which none was recieved), I've requested to speak to a team leader (and I would just be put on hold for long ). The costs of calling the call centre are not even taken into consideration.

On the 1st of August, I get told that my refund request has been declined, like what the hell?

THE SERVICE HAS BEEN HORRIBLE, I WILL NEVER ORDER ANYTHING ONLINE FROM MAKRO MARKETPLACE. COMMUNICATION FROM THE CONTACT CENTRE HAS BEEN APPALLING, ALL I WANT IS FOR THIS ITEM TO BE COLLECTED AND I GET MY MONEY BACK.

I ordered 16 packets of the blue comfort fabric softener and instead received a box of the white fabric softener, iv called 3 times now to have this matter resolved and still its not been collected and replaced.

Iv also had to go and buy the correct products as a result of the fault made by your store personnel.

Customer service is terrible.

Not happy at all

I placed an online order on the 07th of March 2023 and have been following up ever since up until this very day the 31st July 2023 and I'm not getting any help. Instead each time I call the call centre to complain, the call is always followed by an email telling me that my issues has been escalated to the relevant department. When I'm quiet no one contacts me from Makro. All I want is my money back!

Counting the number of calls I made to Makro they are now worth more than the refund I am claiming. I tried calling the Makro Head Office but the call rings without an answer.

I have asked to speak to a supervisor but the staff continuously puts me on hold until the call gets cut off or explains that my issue will definitely be resolved but here I am writing this complaint!

Good day

Order no Make4621543

I made online purchase on the 27 May find that some of items where out of stock which were informed me after payment ...on 29 they sent me an email to inform that the refund process is successfully but i didnt receive any fund ,during June i called i called them ...they said the will process it now...so up until now i didnt get my money

O my word, where do I begin. I placed an online order whoch stated they had stock. The 2 days later I get an email no stock and a refund will tale 7 to 14 working days. This to me is fraud. You take my money and have false stock. Keep my money for 14 day as today is the 12th day dont reply to my emails. One of the worst online shops and rude staff i have dealt with.

Terrible service overall and super pathetic staff at their call centre... in particular Wandile Sibeko, Kenny Moloi, Sibusiso Gaula, Zanokuhoe and Lesedi.

I ordered batteries for my UPS inverter from Makro (Online) everything went well at first until I took delivery of the batteries on the 19th of June 2023 only to realize it was not at all what I ordered. The batteries I received I could have gotten cheaper if I wanted those. It wasn't even the same make as what I ordered and the batteries dimensions was also not at all what was advertised when I ordered them. So on the very same day 19th of June 2023 I requested a return and a refund and had to send an email with photos of my order etc. On Thursday the 22nd of June 2023 the courier collected the items. Now according to makro (online) refunds can take up to 7 working days.

So on Monday the 3rd of July 2023 I thought I should follow up with makro as I have not heard anything as of yet. Only to be told that my refund was approved and the money should reflect in my account the next day. So today 6 July 2023 I thought let me follow up again as I haven't received any payment from makro and/or any communication regarding my refund either.

Only to be told again that my refund has been approved but there will be two payments and I can expect the first payment by the 11th of July 2023 and the second payment by the 17th of July 2023. I then asked to speak to manager or supervisor I was then asked to drop the call as Wandile will be phoning me. So I put the call down expecting her to phone me only to receive an email from Wandile (template email saying that my query was escalated and she is sorry for the inconvenience).

Long story short my issue was not resolved and this was after I spent a total of 143 minutes on the phone. (as you have to hold on as they not able to phone out and if the call drops guess what... you have to phone back because they cant or wont call you back.)

So I will now have to wait and see if I will receive my refund and when. In the meantime I will still have no batteries for my UPS. So let my experience serve as a warning to all to stay away from Makro (Online) in fact after my experience I will never again even step foot in a makro store.

I truly hope my review helps at least one person. As I so wish I checked out makro's online reviews before making use of their service.

I placed an order on 25 June 2023 that to this day has not been completed. I have been following up and complaining for the last 2 weeks. No one at Makro is able to tell me where the rest of my delivery is. There were so many items that were out of stock, after a 2 week fight, I finally got refunded.

The lack of service and responsibility is shocking.

I will absolutely NEVER order from Makro again.

I've read so many similar complaints about Makro online in the last 5 minutes, but this clearly doesn't phase Makro.

If items are paid for, how can you not deliver?

Makro online had canceled items on my order without my consent claiming the items were out of stock. This was despite the items being in stock at the time my order was confirmed. I suspect this was due to them not wanting to fulfill the order as they had made an error with their pricing.

Order confirmed on 28 June 2023 at 10:06. Screenshot below was taken at approx 15:23 the same day.

I ordered online a Samsung 80cm HD LED TV for R3799.

What was delivered was a Samsung 80cm HD TV advertised on your website for R3299.

A price differential of R500 in your favour if I were to accept the delivery. Clearly fraudulent.

This is not the first time the exact same problem has arisen.

It is not tye kind of service I expect from Makro

Vasanta Samuel-Moodliar

Mobile +27 [protected]

Email [protected]@gmail.com

Order MAK4546914 was ordered and paid for on the 2/5/2023

After numerous calls(and time waiting for a call most of the time takes anything from 8 minutes to 25 minutes!) and emails, two reference numbers...still 90% of my order is still outstanding!

This is THE WORST ONLINE SERVICE EVER!

No complaint are followed up... Ashly, Richard, Cornelius, Palesa, Molandre and many more..promised to come back to me ASAP or to see to it that the order is dispatche...NOTHING! Is this an exceptible procedure by MAKRO?

This handeling of my order does not reflect kindly on MAKRO.

Good day, we bought a stove yesterday and received the delivery from Makro in Stubens Valley. It was a Defy Dualmaster gas/electric stove. We wanted to disconnect the old gas stove and connect the new stove to the gas bottle, but no pipe/cable for the gas, same with the electrical, no cable at all. Can someone please phone me at [protected] or [protected]. Thank you, W MARITZ. ORDER NO MAK4678850/[protected]. I have phoned multiple numbers and times, but no one to assist me. I held on for so long, but no one answers. Please help. Thank you.

I bought a cellphone from makro which started giving me numerous problems before the 1 year period... When I took the phone back to the store I was asked to pay for repairs. Which did not make sense to me at all as I am aware of the repair warranty on the phone... I contacted the store makro springfield and the manager Wendy was extremely rude and told me I will not be getting a refund. I have called numerous times with no assistance what so ever... The call center keeps taking my details but no call back the store is also of no assistance. This is such pathetic customer service and I have paid for the item in full.

I ordered essential food items on 5 may 2023 online from Makro. Makro did not deliver the items until I had to cancel the order on the 22 of May 2023. we spent the whole month without those items if I had knew I would have just bought somewhere else. on 23 May Makro sent an email saying the order have been cancelled and refunded but up until today 12 June 2023 Makro have not refunded the amount owed to me. I called and called now they don't even answer when you call. Makro please refund the amount you awe please. Last month I waited and waited for the food you did not deliver those were daily food items we use. now I have to go on without the Money I need for the food. please refund order number: MAK4559275

Good morning

I bought a Bennett read 22l airfryer oven from makro in December.

The airfryer tripped my electricity in April took it back to makro they sent it in for repairs. On collection of the item I asked what was wrong with it and was told they can't find the job card they will email me with the reason which never happened. On the 8th of June on the birthday of my partner the same happened and was told to bring it in again for repairs.

Now... I ask... Clearly there is a problem with the item..

How can you disadvantage me a second time?

I am extremely furious for the inconvenience and will take this matter to social media as your product is clearly inferior.

I bought your product on the advice of your rep in the first place.

I could have bought a other brand which was cheaper as my daughter in law did and has no problem with.

You need to sort this out urgently I'm taking it to makro this morning and expect a replacement not a repair again.

Regards

Marlene

Makros customer service is pathetic, incompetent, time and money wasting.

I received the wrong order. I've been trying to get through to customer care only to hold on the line R150 airtime later all my data spent on emails, whatsapp and Facebook to get zero reply or acknowledgement.

I've spent more time and money reaching out than the product itself.

I purchased Bamboo pillows only to receive fiber. It shows that nobody double checked the order. I want a damn refund I'll take my money elsewhere. Pathetic service!

I placed an online order on 25 February 2023. (Online order #MAK4361318)

One item was damaged so I sent it back for an exchange only to receive the exact same broken item back (Reference number RT#[protected])

I then got a call from a very nice gentleman who said that the best way forward would be to get a refund so I agreed. The reference number then changed to #[protected]

on 9 March 2023.

I have sent numerous emails and have called the customer service countless times only to be told that it's "being escalated" and that I cannot speak to someone directly in the accounts department. I have even tried calling the [protected] number and no one ever picks up.

Mbasakazi Gozongo then sends me MY proof of payment for the whole order, telling me that I have been refunded. (Mr G, the customers POP is NOT proof that Makro has refunded me!)

As of today, 8 June 2023, I have still not received my refund and it still shows "in progress" on my returns history.

I have just called Makro back AGAIN and requested to speak to a supervisor. The phone got put down on me

When I email, they just bounce back as though Makro has blocked me. This is TOTALLY unacceptable!

Makro SA have had the most awful experience not only did they not honour the advertised price on an item I wanted to purchase, they initially lied and stated it was due to "stock issues", then they backtracked and blamed the supplier for placing the incorrect price on the Web. This is all in bad taste, perhaps if you acknowledged your error instead of passing the buck I would still be a customer.

Not only was a refund forced upon me as they have reneged on their advertised price they still have not processed the refund.

Shocking service Makro and clearly the Consumer Protection Act was created to protect shoppers against bullies like yourself.

Clare Harding Jeanette Harding #consumerprotection ConsumerProtect SA

I have completed an order online on 27 April 2023, of which was meant to have been a "Sun DC to AC Inverter" and a "AxTech Lithium Ion Battery". I received the wrong brand in terms of the inverter and decided to return both items, of which was both collected. On 08 May 2023 I was refunded for the inverter, and ever since I have not received the refund for the battery. I have called twice prior to today and I was told that the relevant department (Marketplace - they deal with 3rd party sellers) was on both occasions notified and awaiting feedback from the seller. I decided to call yet again today seeing that no one has decided to keep me as the customer in the loop with ANY FEEDBACK with regards to my money that I am waiting for. The 1st customer service agent placed me on hold for nearly 5 minutes after explaining the issue. I ended the call and so behold I yet again explained myself to simply be told that I will get a call back but Siya stated when I asked when that he's not sure... I then asked for a manager or team leader and yet again was I placed on hold for 5 minutes. I called back and yet again explained my issue and asked for a manager or team leader AND YET AGAIN PLACED ON HOLD FOR 5 MINUTES and I ended the call. I have emailed without any reply, I called numerous times without any solutions and everytime I ended the call I actually expected to be called back but NO!

I expect a call on [protected], but based on the atrocious service I demand to be contacted via email: greenfield. [protected]@gmail.com