Makro Online
Reviews and Complaints

I bought the washing machine on the 3rd of August 2022 and it was an online purchase the washing machine was working perfectly until the the 15th of April 2023 I switched on the machine water was running but the machine stopped spinning. That's when I gave Makro online service center a call and I provided all the necessary information an was given this ref number 3071277. Further communication on email with someone from service department was assigned then I was advised there is to come someone collect the unit which that has not be done and everything went jst quite. I have been doing my own follow ups calling each day and sending emails but still nothing. I was given another ref number 3117861 and advised that a manager will give me a call which did not happen. Today is the 10th may 2023 no action has been taken by makro I am so disappointed of the lack off empathy and poor service I am receiving from makro can kindly be assisted as I am out options as the unit is still with me.

https://www.makro.co.za/appliances/fans-heaters-air-coolers/fans/desk-fans/air-cooler-fan/p/21dffdfb-84af-4e63-8d76-e88188b36d15?gclid=CjwKCAjw9J2iBhBPEiwAErwpeWFMptwbe7PHp0Lhh18Vfwmbmuxp5EMwAs6_MAwFHmvl4yyvu298jRoCfSUQAvD_BwE

On aforementioned link, searching for "FAN WORKING with BATTERY POWER". I saw "LARGE BATTERY-WITH USB CHARGING INTERFACE" and "Don't worry it's out of power",

If you read this comments, does this also means to you that this fan is a "BATTERY POWERED FAN, WHICH REQUIRE CHARGING".

According to me this is false advertisement.

As per my consumer Right to Disclosure of Information and right to protection against false, misleading, or deceptive representations.

I will be opening a case at the National Consumers Protection in this regards.

I had received item MAK3652316 on 17/05/2022 and found that the door was not closing and reported it under ticket number 2604072 that I reported last year 16/08/2022 and of which was not addressed due to logistic problems. Another ticket, [protected], had to be raised and it also was not addressed - the machine was collected for repairs on 14 March 2023 and I still have not received it yet. As of 04/05/2023 the issue has not been resolved. To many lies about the status of the repairs have been given to me to keep me silent that the matter is been dealt with. I am very disappointed of Makro online. it is a joke.

Hi ordered online a Hennessy yesterday 13 April 2023 at Marko Alberton Online and I went to collect the Hennessy at Makro Alberton today morning the 8:45am14 April 2023 and went to do my other errands when I got home at 14 : 30pm I found out it's a wine inside instead of the Hennessy imagine and I was to use it tonight so I had to uber back to Makro Alberton from Soweto looking at the time that they will be closing soon and when I got to the store the store manager has to make me wait for 40 mins trying to get the driver to bring back the bottle Imagine while I told him I'm in a hurry cause I have a funeral at home after waiting for the driver that never arrived he then decide to take a bottle from the store stock which he would have dont that from the beginning then I told him I used to Last money to come he must make a plan for me to get home since all of this is not my fault he responded and Said they is nothing he can do Makro doesn't have pity cash so basically I used R800 for a bottle of Hennessy with is on sale for R489 extra Uber Money for their mistake. I'm so disappointed with the service and the attitude of that manager all because I'm black and I can't make noise like white people. I can't please I had to spend so much must for a bottle of Hennessy. I'm such a unhappy customer with Makro Alberton Service is really poor service.

Good day

I am highly disappointed and dissatisfied with the level of service received. I placed an order on the 26 of Marvh 2023 and to date.i only received 1 item. I placed the order an opted for delivery because of the delivery estimated time which was 2 to 5 days. In essence my delivery was supposed to be delivered by the 31st. On the 27th I got an email that 1 of my items was delivered which was never delivered. I had to make multiple calls to get this sorted not even 1 did I receive an explanation nor apology. Then the other items were never delivered. I then called on the 31 to notify makro that I am moving out of ylthat address and I was promised that I will have the items delivered on that day. On Saturday I received a mail requesting for the address I am moving to so that the items can be delivered at the new address. To this minute I have not received my order, we are already approaching the end of week 2. I keep calling waiting my resources and there no urgency in getting my items delivered

Makro's service SUCK! I have provided the correct telephone number to contact me for delivery - MAKRO re-typed it incorrect, so my my parcel was not delivered, although I have received an e-mail that it was delivered! When phoning, Molwantha and Nthabiseng,🤬 at [protected] they do not want me to speak to a supervisor! NOT ACCEPTABLE! I have placed my order 26/3/2023 and have not received it up to date! Today's date is 04/04/2023!

Good Afternoon

I would like to log a complaint.

On the 24 March I placed an order for Product ID: [protected]_EA, the website had this item in stock. I received a phone call today advising me that this product is no longer in stock and that I can have the alternative 453257 which has less storage but at the same price.

I am not happy as I now have to go and buy an external hard drive so now, I am having to spend more money. I will be going onto hello Pieter to log this complaint as well.

I placed an online order in your website (MAK3990341 and MAK3990329) last year November and it was short. They did not deliver all of the champagne bottles I ordered. It was short one. I lodged a query with your customer care desk and never got a clear response. Neither was my bottle of champagne replaced. It’s now over 4 months and still nothing.

WORST EXPERIENCE EVER ! 😤😤🤮🤮🤮🤮MKA4393571 , Ref 3004001

I bought a washing machine online on 10/03/2023 which was delivered on 15/03/2023 however we noticed that the washing machine had a dent and the cord appeared to be burnt .

The following day I logged a call advising of the defaults and I was advised to send pictures and so I did . Considering the 48 hours turn around time for Makro respond , no acknowledgment of receipt of email . I called in again and the consultant bluntly said they didn’t receive anything - we reconfirmed email address and it turned out that the emails were correct . Towards the end of the he indicated that they managed to locate the emails and will escalate the query however till date nothing has come to fruition instead all I’m getting are promises from one agent to the another .

Yesterday 24/03/2023 I spoke to Nthabiseng at 10:00 am who promised to call back after consulting the general manager and operational manager, 2 hours later I had to call in because I didn’t receive any call nor update.

I spoke to Maleko Matsweni who promised to call and indeed called back however I missed her calls and when I returned her call I was told she was on lunch and was transferred to the appliance department manager who liaised(2:30-3:00pm) with the online manager on my behalf and was again promised that they will call me since the matter is receiving attention however such call was not made to me .

It’s disappointing to see how inconsiderate MAKRO is :

If I don’t call in to follow up , no one bothers to provide an update.

The amount of airtime wasted being put on hold and thereafter being sent from pillar to post and there’s still no solution.

We are heading to the second week after I purchased the machine but I still cannot utilise it, the laundry is piling up .

I have been trying to get my order delivered since 8am today.

Been calling your contact center with no assistance. The given crourier guy won't deliver to the given address which is not my fault as a customer.

I have been waiting to receive a call from the Team leader on duty “Sifiso Sibya” and the Marketing team for 2 hours to rearrange delivery and still no response.The previous sales consultant that was assigned to me rudely handed up the phone call.

I purchased 2 items online. The 1 item was scheduled for delivery on a Saturday which I could not accept as it was to be delivered to my work address, so I requested delivery for the Monday. Monday the goods were not delivered, this was escalated and waiting another day. Tuesday when I contacted the customer service, was advised that they had not had feedback from the courier company and would escalate it again. No delivery or contact made with me by the courier or Makro as a follow up or confirmation of when my item would be delivered. When I called Wednesday morning, was told the same thing, but this time that they would ask their team leader to get involved and revert back to me. It is almost close of business and I still have not had any feedback or a phone call as to when I can expect my item, thus making it day 3 (36 hours) and I am no closer to receiving my parcel. the service is absolutely shocking, and to say the least, if this is the courier service holding up the process they are giving Makro a bad name. Very UNHAPPY!

Good day,

I purchased a washing machine (Defy) and a dishwasher in 2021, I took out an extended warranty on both items. My washing machine is faulty, the last cycle do not want to complete, it gives me an error.

I phoned [protected] and spoke to Karabo, I was asked all my details Id number card number adress etc. The lady clearly indicated that how could I ask what my policy number is? I do not understand why she is so rude to me. I just want my washing machine fixed. I paid for a warranty and know I get this service. This is utterly unproffesional and I am very dissapointed at this stage.

On the 01/03/2023, I bought the Bennet Read Tough 12 wet and dry Vacuum cleaner which was highly recommended by their salesperson. Yesterday I took the vacuum back because the pipe cracked when I was vacuuming the carpet. I was told that they cannot accept the product back as its user negligence. Hussein gave me the stainless-steel pipe as it was stronger than the plastic pipe. Then I requested him to show me how to remove and replace the wet and dry floor nozzle attachment and he was struggling to remove it.(Please check the video in the store, I was there from 16:45 till 17:30) I then asked him as the customer what would happen if I forcefully removed this and ended up breaking the nozzle as the material is not as strong as they claim it to be His excuse was that he does not have nails hence he used the keys to open it. My query is if I broke it whilst trying to remove it at the end of the day it will be my problem as he also cautioned me not to use force as these attachments are not strong and they break easily. Based on his statement and the experience that I had I am not willing to keep this device. I would like Makro to intervene on my behalf and request for the refund on my behalf. Tevo sold me lies the quality is not what they said it is and this was also confirmed by Hussein's statement that I must not use force as these breaks easily. Makro should remove these products from their stores as Tevo is ripping off customers on their hard-earned money.

NB: I am unable to attach invoice as is a pdf file

No receipt of my goods as ordered nor refund.

I require a resolution ASAP.

Pathetic service, numerous calls and follow ups with no resolution to date being the 08th Mar 2023 - A whole 37 days later for monthly groceries.

Called the national call center and spoke to Ashley at the makro national contact center where we still do not have a response from JHB Riversands Makro store - @13h19 on the 08th Mar 2023.

Highly disappointed Rayan Govender.

i bought a gentech hybrid convertor at Makro Brackenfell in December 2022 did not even have the unit a month it caught on fire. leaving my household traumatized.it was just outside the 14 day return policy of makro and they refused to refund me ,but replaced the unit .i still have not collected it for i don't want it in my house again. What if my house burnt down. I want a refund and they refuse

Good day
I have been complaining for about a month now with no help
I worked at makro silver lakes but Brenda is so rude and for over a month Brenda doesn't want to process my minutes so I can get paid, I am writing this thinking of laying charges against her and makro because I tried getting help and complaining but all I get is stories. My numbers are [protected]
Akane
Vukela
From mamelodi

Placed order on the 14th Feb. Next say received notification package split in 2.
2 days later notification: Makro - Order Delayed
Your Makro Order MAK4326984 : Dear Zenobia, we apologize as there has been a delay with your order. We are working hard on it and will notify you as soon as the order is ready. Should you have any queries, kindly contact our help center on [protected].

Cool no stress but then on the 18th at 10:46 am, delivery date scheduled received email stating cancelled order. At 21:49 Emailed back and got a response from online department on 20th. We apologize for not informing you of shortage. At this point, I'm pissed. Imagine waking up for night shift to find this message. Instead of order. Why waste a person time. Could have gone in-store and got it already like Tuesday, Wednesday, Thursday, Friday. No Saturday 18th delivery scheduled to be told canceled. Waking up thinking package came instead find this email. I'm upset

Like what now. Only resort now is to wrap an empty box and give the recipient with a big note. From makro's online department to you, a big F... you. Enjoy your day
Pissed like hell

As a group of 5 friends, we decided that this would be the perfect gift for a wedding, as both parties loved their home bar. 3 of us decided that due to night shift online shopping would be best and I was to place the order. So excited that we told the parties concerned and they too were looking forward. Let's say we were bragging about it as it was so awesome to find such an item at that price. Excitedly waited for package which didn't come and had to show face at wedding on 19th😒. Didn't go well. Whole time red faced. Empty handed and gutted. No time to get a gift due to hours of work

Imagine my disappointment when the other 2 pulled out their gift which got delivered but mine didn't. Same item. Would have been 3 in total. My group just was let down and let's say wasn't the best of times. Empty handed and embarrassed. Our reputations, especially mine was gutted.

I bought a small generator, Ryobi 650 W 2-stroke petrol generator which was later sent back because it wouldn’t start up and had a leakage.

The generator was collected in December 2022, I have been calling for my refund ever since, I spoke to so many agents and they all tell me that my refund has been loaded in the system and they don’t know why I still haven’t received my money. Every time they promise to follow up with their finance department and promise to call back and they never do. I am so sick of their pathetic service.

I had purchased goods on the 03/01

I was then notified on the 05/01 there was no stock and asked for a full refund I was told the refund would be done within 10 working day.

10 days passed and I followed up... No something went wrong wait another 10 days...

It has been 2 months and still getting the same email that someone will contact me and no one does.

This has been the worst experience when I have no funds available to even put fuel in my car and makro refuses to refund me.

Good day

I order a treadmill online. Delivery was made on the 15/02/2023. After set up as per manual, the treadmill is giving me an E02 error code that indicates motor faulty. After calling customer care, the logged a return. But said I need to do it online. But online it shows that my order is only still in transit.
I need answers and they are not giving me answers. I need a treadmill, I paid so much money for something that is not working.
They are playing for time. I need asap assistance.
Kind regards
Maryna Kerr