Makro Online
Reviews and Complaints

Placed order on the 14th Feb. Next say received notification package split in 2.
2 days later notification: Makro - Order Delayed
Your Makro Order MAK4326984 : Dear Zenobia, we apologize as there has been a delay with your order. We are working hard on it and will notify you as soon as the order is ready. Should you have any queries, kindly contact our help center on [protected].

Cool no stress but then on the 18th at 10:46 am, delivery date scheduled received email stating cancelled order. At 21:49 Emailed back and got a response from online department on 20th. We apologize for not informing you of shortage. At this point, I'm pissed. Imagine waking up for night shift to find this message. Instead of order. Why waste a person time. Could have gone in-store and got it already like Tuesday, Wednesday, Thursday, Friday. No Saturday 18th delivery scheduled to be told canceled. Waking up thinking package came instead find this email. I'm upset

Like what now. Only resort now is to wrap an empty box and give the recipient with a big note. From makro's online department to you, a big F... you. Enjoy your day
Pissed like hell

As a group of 5 friends, we decided that this would be the perfect gift for a wedding, as both parties loved their home bar. 3 of us decided that due to night shift online shopping would be best and I was to place the order. So excited that we told the parties concerned and they too were looking forward. Let's say we were bragging about it as it was so awesome to find such an item at that price. Excitedly waited for package which didn't come and had to show face at wedding on 19th😒. Didn't go well. Whole time red faced. Empty handed and gutted. No time to get a gift due to hours of work

Imagine my disappointment when the other 2 pulled out their gift which got delivered but mine didn't. Same item. Would have been 3 in total. My group just was let down and let's say wasn't the best of times. Empty handed and embarrassed. Our reputations, especially mine was gutted.

I bought a small generator, Ryobi 650 W 2-stroke petrol generator which was later sent back because it wouldn’t start up and had a leakage.

The generator was collected in December 2022, I have been calling for my refund ever since, I spoke to so many agents and they all tell me that my refund has been loaded in the system and they don’t know why I still haven’t received my money. Every time they promise to follow up with their finance department and promise to call back and they never do. I am so sick of their pathetic service.

I had purchased goods on the 03/01

I was then notified on the 05/01 there was no stock and asked for a full refund I was told the refund would be done within 10 working day.

10 days passed and I followed up... No something went wrong wait another 10 days...

It has been 2 months and still getting the same email that someone will contact me and no one does.

This has been the worst experience when I have no funds available to even put fuel in my car and makro refuses to refund me.

Good day

I order a treadmill online. Delivery was made on the 15/02/2023. After set up as per manual, the treadmill is giving me an E02 error code that indicates motor faulty. After calling customer care, the logged a return. But said I need to do it online. But online it shows that my order is only still in transit.
I need answers and they are not giving me answers. I need a treadmill, I paid so much money for something that is not working.
They are playing for time. I need asap assistance.
Kind regards
Maryna Kerr

In January I ordered a toy for my son's birthday in July. It was delivered on time but I only opened the box a week later to show it to my husband. It was the incorrect toy. I emailed Makro Customer service with screenshots on the 12th of February and received a reply from David Mabena on the 13th of February advising that my complaint had been escaescalated to the correct department. I have emailed Makro every day since and not received even an acknowledgement response. I have also Facebook messengered Makro - no reply. This was urgent because there were few left of the correct toy, which I cannot find elsewhere. The toy is now sold out and I want a collection and a refund. But no response.
First attachment is what I received. Second screenshot is my order.

Really frustrated with Makro, placed an online order that never got delivered, then spoke to multiple people Zewi Phiri, promised to call back in 10 minutes, never called back. Received a call from Theodora Manuka who confirmed on 8 Feb that a refund is being processed on the day, now on 13 Feb your driver tries to deliver, and the refund has not been processed as the order has not been cancelled. I will never shop with Makro again.

Bought a play station 5 on 09 September 2023. Returned it to Makro Meadowdale Germiston on 30 November 2023 for communication mulfunction. I Didn' get feedback about the progress of the PlayStation I decided to visit the branch on 2 Feb 2023 to find out about the progress, only to be told that the person who opened the job card is not at work. I went back to Makro and I was told that the person who took the play station forgot to open a job card whe he returned the product to supplier and now the supplier cannot trace the product without a job number. I'm very much disappointed and I need a new PlayStation urgently. it is almost 2 and half months now waiting for my play station and I don't get feedback unless I go to the branch.

Online order placed on 25 January early morning. Email received stating delivery by 30 January or 2-5 working days. Update received on 30 January (5 days) that my order has been handed to the courier, Time Freight, which has been closed for 3 years. I followed up on 1 February, operator indicated that they will come back to me. I followed up again on 2 Feb via the chat bot and received feedback that my parcel is with Dawn Wing. I contacted Dawn Wing but was unable to locate my parcel.

I phoned the customer care line once again on 2 Feb. The operator indicated that the communication I received was wrong and that my parcel is still at the store (8 days later). The expected dispatch date is 7 Feb (13 days). I could cancel the order but refunds take an approximate 10 working days.

So, I need to wait at least 13 days for an item that I paid for to hopefully be delivered or wait 18 days to be refunded.

This is unacceptable.

I placed an order on Friday (27/01/2023). The estimated arrival date was the 01/02/2023. Also advised that the delivery take 3 - 5 working days. I didn't have a problem with that because I also provided my work address and I also work Monday to Friday. To my shock on a Sunday while I was at church I received an sms saying the driver is on his way to deliver my order. I was waiting for their phone call but I didn't receive any. After few minutes I received another text message saying the delivery has failed, I think that's because I was not at work gates were closed. Now when I track it it show as a pick to Makro store in Ottery. That's not my fault that they decided to make Sunday a working day. If I have to take off day tomorrow and go collect it myself it's going to be a problem because I really need that laptop school are now open. Order no. MAK4276307

On 20/06/2020 I bought Skyworth 65" Smart UHD Android TV, Invoice No 775.
I was told this TV carries a 3-year warranty which ends on the 20/06/2023.
TV became faulty and on the 20/12/2022 I logged a call with Makro customer care and was given Ref2849488.
I was informed it will take 3to 4 days for the technician to come to my place and repair the TV.
On the 23/12/2022 I received an email from Makro, Zwelakhe Mnguni. The email provided me with a job number ID8000130265, it also indicated that the TV will be collected from my place. He also informed me that Makro service provider CN Tronics is closed for holidays and will reopen on the 03/01/2023.

On the 04/01/2023 I called Makro call centre and spoke to Ms Mlambo, I explained that we only have one TV at home and since nothing is happening with the faulty TV I need a loan TV, she indicated that its beyond her control Makro does not loan TV customers.
On the 10/01/2023 I sent an email to Makro care complaining about this situation and to date I have not received any response from Makro

Again the 14/01/2023 I went to Makro Amanzimtoti and spoke to the manager Mr Jay Govender who indicated to me that the ref number I had does not appear on the system and therefor he will log a new call for me. On that day I took the faulty TV to Makro and he said he won't accept it and that I should wait for CN tronics to contact me.
On the 18/01/2022 I received a call from Mathews who called me from Cloud Logistics in Jhb and asked if the TV was collected or not, I indicated it wasn't collected and he promised to call their Dbn branch and get back to me.

Today the 31/01/2023 I just received another call from Mathews and indicated that I should wait for a call from his Durban branch.
When I bought this TV, Makro never mentioned a third party to me (CN Tronics) and that I might not have a TV for the period of over 1 month without anyone communicating with me.
My family have been living without TV before Christmas of 2022 and I've been sent from pillar to post, over one month to be precisely.

MA Mtshali
Makro Card: [protected]
[protected]
[protected]

Only made 2 orders. On both items were cancelled. I then had to send so many emails and make so many phone calls to try and get my refund. First one took weeks. They did not refund back to my bank account but online credit. The second order's refund I am now waiting since the 1st of December 2022. Today is the 31st of January 2023. They simply are not coming back to me. Ignoring all my mails. If I do speak to them on the phone, then they are so apologetic and promises to sort it out. Well its all lies. Don't waste your time on ordering from them.

I saw 3 boxes of 2.7kg New Era breast fillets advertised for R340 on Cataloguespecials.co.za, Then I went to Wonderboom Makro they refused to sell them to me with that price.According to their Pamphelt is 2 for R340.

The manager said they don't use online advertisement they only use printed adverts. They only gave me 2 boxes instead of 3.

This happened on the 30th January 2023 around 12:30.

I placed an online order for a TV on the 24th of jan and according to the confirmation email I would receive it on the 28th,the TV never arrived and the has never been any communication or update sent to me regarding my order, I called on the 29th to try and get some update on the status of my order but was given a run around and eventually kept on the line for a long time with no assistance as to what's happening with my order, I sent an email but still no reply, I went on their Twitter page to ask for an update but was only given an apology and no concrete update. My order ref number is MAK4266075

I ordered two laptops last year July to which one was working perfectly and the other one wasn't switching on upon arrival. I realized that the other laptop was not working and emailed them to have it repaired. They sent a courier guy to pick up the laptop and when it returned from repairs the screen was broken. I was then annoyed as to why they would send a faulty laptop still when it's supposed to be brand new. I notify them that they sent a laptop with a broken screen and that I do not want it but I want my money back. They drag the situation but eventually say that they will refund me. The initial bank account I had used to purchase the items was closed however I provided accurate banking details in which the money can be refunded into and I alerted them from the beginning of the change in bank accounts to avoid any mistakes. They refunded the money I to the old account which I had made sure to notify them that it was closed countless times and provided new banking details. I then had to provide proof of closure of the account and that no money was received and they still are yet to refund me. I have been waiting for 8 months now and I still haven't received my refund. They fail to provide any proof of payment to show that I have been refunded and keep making me seem like a fool telling me to inquire with my bank when there are no funds that entered into my account. I have emailed and called many times, it has gotten to the point where they do not even respond to my emails or pick up my calls. I don't know what to do as I'm a student who saved up for months on end to get a laptop to work better but now I have been pulled back and disadvantaged because of them. They even blocked me off their email address and I can't send any emails to makro anymore.

The lady I dealt with at the refunds counter at Makro Montague Gardens accidentally made my refund online but not cash. She said it would be in my account 7 days later. It's been 3 months. I have emailed everyday and got one response with no resolution except that they are looking into it. I called customer care who told me I must email after being on hold for the better part of 20 minutes. I worked out it was an issue as I didn't have the same card any longer. Even though I worked out the issue myself, I have followed the steps and emailed my account details - no resolution. I have then emailed numerous times asking for a follow up on my issue and get a different person responding on the same thread every time a rarely do get a response! I ask for a follow up and a snarky reply saying that the previous email was a follow up. And still absolutely no resolution. I want my money back!

On the 12/12/2022 I placed an order MAK4128601 expected delivery date was 16/12/2022 on the 19th the delivery had not been delivered yet. On the 21st I called and was given the run around by call center agents asked to be called by supervisor when they are available but never got that call. On the 22nd called the call center again and spoke to Nkateko (supervisor) who escalated and promised to call the next day with feedback. 23rd she called advised delivery of parcel during the day and even gave me the drivers number to check what time he would deliver as I was leaving for the holidays and this was my son's Christmas present. When I called the driver who was still at dispatch he advised that he didn't have my parcel with him when he enquired he was told the parcel was with Dawn and not Wudrop. I then called the call center again frustrated and advised the agent to cancel the order and was advised turn around time of 14 working days and ask Nkateko to call me as it seems that no one knew where my parcel was or when it would be delivered. I went and bought another gift for my son. On the 28th delivery guy called saying they at my gate to deliver I canceled the order and no one is home. On the 29th called the call center to verify if indeed my order is canceled or what was told its canceled. On the 9th I called for feedback cause on system it still shows order still in process, agent said they escalating to finance and turn around time is 3 working days. On the 14th I called for feedback and agent told me it was escalated no feedback asked to speak to supervisor after holding on the call for 30 minutes for supervisor was advised that Sifiso/Sipho would call me once they done with the other call with feedback. On 16th I called and was put on hold for supervisor and call got cut, I called again and asked to speak to supervisor and call got cut again.

Can my matter please get urgent attention.

Good afternoon
We have been phoning and were promised for feedback.

The attached parcel was returned as only one parcel received with the incorrect sizes of the candles requested. My child ordered two different size candles but received only one wrong size not even matching one of the orders.

The wedding is upcoming and we require the candles urgently. The payment was made and Makro is sitting with the funds but we cannot get assistance with the correct order. The correct orders was done on 2 different requests, copies attached.

We need 2 parcels. I spoke to Thabo ON 10/11/2022, no feedback received. My daughter sent an email and received a reply to log the return on the Makro site which she did. Courier Guy collected the returned parcel. She received another email today advising her so log the return again. There is not another parcel to be returned as Courier Guy already collected the parce. This is really bad service

I am extremely frustrated and disappointed with the lack of communication and follow-through on my online order with Makro, placed on November 23rd, 2022.

Despite the order being paid, confirmed, and processed, it was split into four different courier services and the items are still outstanding. I have made countless calls, sent emails, and filed online disputes, all to no avail. Despite my attempts to resolve the issue, the order still has not been delivered and when I requested a refund for the items, I have received no response or feedback. My calls and emails are continuously escalated, with no resolution in sight.

I have reached a point where I don't know how to proceed with further communication as every call, email, and reference number goes unanswered. It's been three months since the order was placed, and the status still shows it being packed since November 23rd, 2022. I have been given empty promises from Makro that they are experiencing problems with the courier service Dawn Wing and have since switched couriers, but still have not received my package or refund.

I am exhausted from the constant follow-up, calls and emails with no proper feedback or resolution

I bought a Midea 13kg top loader washing machine in December 2021 from Makro Port Elizabeth. 2.5 weeks ago it stopped spinning and I have been telephoning Makro’s customer centre every second day and they keep telling me the repair request has been escalated - but here I still am with a broken machine! I phoned again this morning and they struggled to find my Reference Number? What kind of service is this - absolutely disgusting…. To say I am furious doesn’t even begin to describe it! I have a family of four and going without is washing machine is pretty much impossible. Please someone contact me today!

Order MAK4116362 i ordered a TV Bracket and received a Tv modulator instead, i called Makro Customer

The Incorrect item was collected. never received my confirmation nor did i receive the actual item i purchased. NO REFUND WAS RECEIVED EITHER.

I sent several emails with pictures of the incorrect item to your customer service & online support emails. I called in several times which calls are recorded so why is this not yet resolved?

I spoke to Richard the Manager at yjr time who was on duty on the 211222

Ref 2834950

Agent Kabelo i spoke to as well.

Your calls are recorded, emails stored use have all my correspondence. I expect this to be resolved asap!