Makro Online review: Order# 5030060

On 23 August I ordered 4 items online from Makro.

The order was partially delivered a week later.

One item was delivered, I'm still waiting for 3, and it's now 17 September.

The order still say " in progress".

I've sent numerous emails to support, I've never received no reply.

I've tried 'chat' numerous times, and either the agent just disconnects the chat mid-chat after saying they'll investigate or they tell me someone will get in touch, which of course never happened.

I complained on Hello Peter, when finally someone contacted me, telling me the same thing...they'll investigate.

I never heard from them again, and all my emails are being ignored once again.

I complained to the complaint board before, I got no response.

I've emailed the head office, no response.

I've since ordered the same things from a different merchant and received my order in 3 days.

Now please tell me how a customer is supposed to trust a business like this again?

They took my money, and literally didn't deliver. Its pretty much theft.

Every Avenue of customer service i've tried has been completely useless, to the point where they don't even bither responding to you.

I spent R3860 on this order and only received one item.

What am I expected to do at this point?

I just want to cancel the order and get a refund.

How can this possibly be so hard?

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