Makro Online review: Product undelivered

I've placed an order with Makro on the 29/11/2024 online which was 3 products.
2 out of the 3 products was delivered.

Order MAK8359506 part2 only shows packed, and should have been delivered by the 6/12/2024. Condere Energy Saving Floor Stand Fan Pack of 2 A 12 mm 3 Blade Pedestal Fan (Condere, Pack of 2) Condere Energy Saving Floor Stand Fan Pack of 2 A 12 mm 3 Blade Pedestal Fan (Condere, Pack of 2)

I've tried to phone on the 7/12/2024, they kept placing me on hold, then they heard what I've said and kept saying I need to wait 72hours before response, when I insist to speak to a manager they placed me on hold and then after a few minutes they've cut the call.

So I've tried email, the 1st email back is to repeat what I've said in the intial email. After that if I tried to email I get no response back.

So I've tried webchat on the 7th of December, the 11 of December and 13 December. The 1st 2 times they've said it is escalated and a manager will phone me back. (Nothing happend) Yesterday I've tried again and still nothing happens, I was on for 3hours and all they've said they were trying to get hold of supplier, no feedback no outcome.

I must say my experience with customer care until now is that this is the worst, you don't get anywhere and no one gets back to you.

The products is just standing still on that it has been packed.

So my question if it has been packed why is it not handed over to Courier for delivery?

I have alot of proof, but I don't think you give me enough space to add it.

I want my product.

View 0 more photos