Makro Online review: Beware of makro’s customer service: a cautionary tale

Beware of Makro’s Customer Service: A Cautionary Tale

I wanted to share my recent experience with Makro to warn others about their disappointing customer service. I purchased a microphone and condenser kit online for my son's birthday, which was delivered on February 5, 2025. When we unpacked it on February 12, we discovered that several parts were missing and that it was not the product I ordered; instead, I received a cheaper model.

Initially, I tried to log a complaint online, but the system wouldn't accept my submission. So, I called customer service, where I was assured that my complaint would be logged, and I would hear back within 48 hours. Unfortunately, by February 17, I hadn’t received any communication, so I reached out again, only to find that my issue hadn’t even been escalated. They suggested I try logging it online once more, which I did, and once again, I was assured it would take another 48 hours to arrange the collection.

On February 22, I called again and was informed that they would escalate the situation. However, when I contacted them today, February 26, they refused to let me speak to a supervisor. I even tried to contact their head office, but they gave me a phone number [protected]) that never gets answered.

It seems that I’m not alone in facing these issues, as I’ve found similar complaints from other customers online. I just want to warn everyone: if you’re considering purchasing from Makro, be prepared for potentially poor service and unresolved issues. I urge them to either collect the wrongly delivered item or allow me to return it in-store for a refund – although they've told me that's not an option.

Think twice before buying!