Makro Online review: Vacuum cleaner mak8880122

Good day
Please find attached waybill document for your reference that refers to order number MAK8881022. Can you please let me know if I will be passed a credit or will they deliver me a new vacuum cleaner. As I need to know because I would like to know if I must go into Makro Centurion and pick up another Vacuum Cleaner. And if you are going to deliver another one when will I receive it?
I am not happy as I bought a vacuum cleaner and you can see the pictures it was damaged when it arrived. I log for them to collect the damaged vacuum cleaner on the 17.1.25. Your call center keeps me on the line for 12 minutes and then they put down. NOT GOOD SERVICE AT ALL. I want to return the vacuum cleaner to Centurion but I get told I can't do that as it was bought on line I have paid for the vacuum cleaner so I just want to get a credit for it so I can go an get a new vacuum cleaner. Is it so hard to understand. Can someone please phone me snd let me know what is going on. As this has gone to far too long. You have taken my money but will not help me now as it arrived damaged. As I have the right to get a new vacuum cleaner.

View 0 more photos