Makro Online review: Terrible service – order mak8253840

Dear Makro Customer Service Team,
I hope this message finds you well. I am writing to express my dissatisfaction with the extremely poor service I experienced during my recent online order with Makro.
Order Details:
• Order Number: MAK8253840
• Date of Order: [23/11/2024]
I encountered several issues throughout the entire order process, which have left me frustrated and disappointed with the level of service provided:
1. Delayed Delivery: The delivery was significantly delayed, causing inconvenience, and disrupting my plans. The estimated delivery date was not adhered to, and I received no proactive communication or updates on the status of my order and ended up with the wrong order.
2. Unresponsive Customer Support: I attempted to contact your customer service team multiple times to inquire about the delay, but my efforts were met with little to no response. When I did receive a response, it was unhelpful and failed to resolve the issue promptly.
3. Inaccurate Product Information: The items received were not in line with the description provided on your website. This misrepresentation further added to my dissatisfaction.
4. Poor Communication: At no point was I informed about the status of my order, the reason for the delay, or any resolution efforts. Transparent communication is critical in maintaining customer trust, and this was sadly lacking with the bad experience from Themba the manager.
I understand that unforeseen issues can arise, but the lack of communication and support throughout this process has been extremely frustrating. I trust that you will take immediate action to address this situation and ensure that no other customers face similar challenges.
I would appreciate it if you could investigate the matter urgently and provide me with an explanation of what went wrong with my order. Additionally, I kindly request that you offer a suitable resolution, such as a refund or a discount, as a gesture of goodwill for the inconvenience caused.
Please respond at your earliest convenience. I look forward to your prompt attention to this matter.
Kind regards,
Mmakatsile Patricia Ratshoshi
[protected]